Sam Splunks
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
fazledyn-or
11327e7469
Added the default permission in settings.py
2023-10-11 11:50:56 +06:00
fazledyn-or
90bcac954f
Fixed file permission(s) in models.py/attachment_path
2023-10-06 17:33:18 +06:00
Benbb96
ef88a2ee8a
Better workflow for creating new ticket checklist, into a modal
2023-04-30 03:11:27 +02:00
Benbb96
308f69a03b
CRUD Checklist Template
2023-04-30 01:15:05 +02:00
Benbb96
af1ba5f205
Create a page to edit checklist name and tasks + another page for deletion
2023-04-29 00:24:06 +02:00
Benbb96
b8d06a0fb1
Show a form to create a new checklist, with the possibility to use a preset template
2023-04-23 00:36:10 +02:00
Benbb96
8be55fb7f2
Display checklists on ticket page
2023-04-22 23:56:23 +02:00
Benbb96
9e9ebd45a7
Create models and admin for Checklist
2023-04-22 22:55:41 +02:00
bruce.gibbins
9192779889
Add IMAP OAUTH Mail Box Type
2023-04-15 22:11:41 +10:00
bruce.gibbins
d7ebc8e1c2
Revert "Add IMAP OAUTH Mail Box Type"
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This reverts commit d57f11f40a
2023-04-15 21:56:05 +10:00
bruce.gibbins
d57f11f40a
Add IMAP OAUTH Mail Box Type
2023-04-15 21:52:44 +10:00
Alex
3a13bbfeef
Fix. Add test markdown and rewrite for last markdown is working
2022-08-08 20:20:00 +07:00
Alex
cf5be66fae
Fix. Fix problem wich version package in requirements and add test markdown and rewrite for new markdown
2022-08-06 18:34:16 +07:00
Martin Whitehouse
bed7f0e493
Add default value property to TicketCustomField
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Property of the model, so add it there to keep consistency
2022-07-25 04:00:57 +02:00
Martin Whitehouse
25542f929e
Initial isort configuration
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Will fail build if imports are not sorted correctly
2022-07-22 03:26:41 +02:00
Martin Whitehouse
280462c2fe
Remove 'f-string', no place holders present
2022-07-22 01:18:45 +02:00
Martin Whitehouse
fa91620bf9
EscapeHtml.extendMarkdown disabled
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Updated markdown caused failures.
Not sure what is going on with this class, 0 comments :-(
If someone could give me a hint as to what this is trying to achieve, I
can investigate further
2022-07-20 16:32:51 +02:00
Martin Whitehouse
aa876f8016
pycodestyle formatting
2022-07-12 12:34:19 +02:00
Garret Wassermann
b8511dd70b
Fix conflicts for Django 4 support
2022-04-23 02:23:51 -04:00
Benbb96
5701bf0229
Fix a bug with get_choices function which doesn't return anything if empty_selection_list is False
2022-04-11 00:15:48 +02:00
bbe
1daa1d88aa
Create an API endpoint to list/create/update/delete tickets (including custom fields !) + Refactoring in forms.py
2022-03-31 17:19:49 +02:00
Nick McCullum
358080926c
Added Django 4 support.
2022-03-16 22:29:09 -04:00
Garret Wassermann
0d79b6266d
Backport patch for #985
2021-11-21 23:25:54 -05:00
Garret Wassermann
e016e6699d
fix minutes representation in models.py, see #978
2021-10-20 08:11:08 -04:00
Garret Wassermann
aff67184d4
Add attachment validator when uploading attachment to tickets
2021-10-05 06:25:42 -04:00
Garret Wassermann
9c6e8574cc
Merge pull request #964 from regiov/pinax-remove
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Remove hard dependency on pinax teams
2021-08-05 14:16:14 -04:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove
2021-08-04 11:19:14 -03:00
Arkadiy Korotaev
86c4ceb1a8
fix(emails): Avoid 'value too long for type character varying(200) ' error when incoming message has too long subject
2021-07-29 13:14:42 +02:00
Arkadiy Korotaev
3285d5e1a8
feat(emails): Do not auto-reply on auto-replies and add auto-reply header for auto-replies and fix headers propagation for our email messages
2021-04-20 12:44:27 +02:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs
2021-03-05 09:37:21 +01:00
Timothy Hobbs
2e867cba87
Remove hard dependency on pinax teams
2020-12-02 01:26:53 +01:00
Arkadiy Korotaev
d2a7bad576
ifix(email): Create the log file only if required
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+ update some translations
+ update some tests to correctly mock unlink as well
+ fix flake8 errors and sort the imports in email module
+ update some log messages to pass base message + parameters instead of rendered string (works better with Sentry)
2020-11-25 10:31:40 +01:00
Garret Wassermann
c9fa0c81c7
Merge pull request #895 from Benbb96/merging-tickets-feature
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New feature: Merging tickets
2020-11-01 13:54:03 -05:00
bbe
7564c5739b
Add a clean method on TicketCC model in order to be sure not to add a user who doesn't have an email address.
2020-10-31 18:24:22 +01:00
bbe
177ba8f963
Add test for the add_email_to_ticketcc_if_not_in ticket function
2020-10-31 17:54:29 +01:00
bbe
e1cd9d0f2e
Implement ticket merge feature in ticket list. Create intermediate page to choose which data and custom field values to keep on the main ticket.
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Also add new template tag filter to use the dictionary get function in template.
2020-10-29 23:32:02 +01:00
bbe
9795167d9b
Add merged_to information to ticket
2020-10-29 23:29:16 +01:00
Benbb96
5b44a3aca6
Fix an error when creating a ticket with a submitter email that is shared by multiple users
2020-10-08 22:34:45 +02:00
Garret Wassermann
2f788f2597
Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup
2020-07-30 04:46:15 -04:00
Garret Wassermann
0a712381e0
Set default attachment permissions to 0700, to address #591
2020-07-27 19:50:25 -04:00
bbe
d961b2b692
Fix KnowledgeBase item score
2020-06-29 14:47:37 +02:00
Petr Dlouhý
93e82f5469
allow KBItems to be disabled for users
2020-02-25 14:46:21 +01:00
Petr Dlouhý
d0aafd6135
add KBitem.order to allow ordering items
2020-02-25 14:43:10 +01:00
