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709 Commits

Author SHA1 Message Date
Ross Poulton
d65c32487c Merge pull request #406 from mrkiwi-nz/master 
Fix Issue #404: Refactor converting query string into queue:id
 2016-06-26 19:28:48 +10:00
Daryl
afbfd01fab Fix Issue #404: Refactor converting query string into queue:id 2016-06-26 12:45:55 +12:00
Ross Poulton
ecd870663d Merge pull request #405 from mrkiwi-nz/master 
Ignore queue name when doing lookups for tickets (means URLs don't break when moving ticket between queues)
 2016-06-25 21:55:40 +10:00
Daryl
e5a6686c6d Ticket #403 - This code changes the behaviour of lookups for tickets and 
ignores the queue name. This means that queue changes on a ticket dont
break the email links which have already been sent out.
The queue name still exists in the link/url, but is not used in the
lookup
 2016-06-24 13:46:37 +12:00
Ross Poulton
e4dc3e51eb Merge pull request #399 from mrkiwi-nz/master 
Changed render_to_response() to render()
 2016-06-22 11:05:21 +10:00
Daryl
8a7fe5fcbf Changed the way the context is passed to render() - this was required 
to enable django 1.7 to work (otherwise 1.8, 1.9 pass all tests, but 1.7 fails)
 2016-06-21 20:56:43 +12:00
Daryl
558f140bfb Changed render_to_response() to render() - this should work for django1.9.4 plus django1.10 
Without this change, django1.10 is missing the 'user' object from the context, which results in
a very hard to track down bug manifesting in ;
"NoReverseMatch: Reverse for 'helpdesk_rss_user' with arguments '('',)' and keyword arguments '{}' not found."
At first glance users may think this is the dots-in-usernames bug, but the username is totally missing.
 2016-06-21 17:18:06 +12:00
Gleber Diniz
f8044faf28 Fix import error on python 3 
"from email.utils import parseaddr, collapse_rfc2231_value" works both for python 2.7 and python 3
 2016-06-14 17:10:23 -03:00
mrkiwi-nz
7dd4aa11d7 Update ticket_cc_list.html 2016-06-09 12:41:12 +12:00
mrkiwi-nz
57d341f89f Update report_output.html 2016-06-09 12:40:48 +12:00
mrkiwi-nz
783aa2481c Update email_ignore_list.html 2016-06-09 12:40:08 +12:00
mrkiwi-nz
d86b82e689 Update debug.html 2016-06-09 12:39:24 +12:00
Darren Riedlinger
ac8ead52c8 getattr on usersettings.setting dict always returns False. Use settings.get() instead 2016-03-06 12:46:36 -08:00
Ross Poulton
e52ae206c6 Merge pull request #388 from pawelmarkowski/master 
dashboard error queues are null
 2016-03-02 10:38:08 +11:00
Pawel M
2b6c23db9f (1064, "You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')\n GROUP BY queue, name\n ORDER BY q.id' at line 9") helpdesk/views/staff.py in dashboard 149 solved. When queues is null do not add to sql q.id in () 2016-03-01 22:53:33 +01:00
Bruno Tikami
2efe8255c5 UPDATED: print statements to be Python 3.x compatible 2016-03-01 17:01:58 -03:00
imbashamba
191ce3c53c Nullable "default_owner" field added to Queue model 
If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
 2016-02-17 11:40:08 +03:00
powderflask
8bf3449719 Fix: _meta.module_name deprecated in django1.8 2016-01-23 12:25:17 -08:00
Alex Barcelo
a741395ce5 chaging tests to aknowledge helpdesk namespace 2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e using helpdesk app_name and droping helpdesk_ prefix 2015-12-22 10:27:03 +01:00
Ross Poulton
4347d1ec61 Add new locales: th, ca, lv, tr_TR, he_IL, pt_PT 2015-12-22 11:35:59 +11:00
Ross Poulton
ca1690becb Deprecate custom API (see #198) 2015-12-22 11:28:00 +11:00
Ross Poulton
0d098f6d29 Merge pull request #369 from alexbarcelo/always_create_permission 
creation of Permission-per-Queue is done always
 2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1 Making Queue slug unique and improving certain admin-related behaviour 2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9 creation of Permission-per-Queue is done always 2015-12-18 14:35:50 +01:00
Alex Barcelo
4545fc925f fixing migration and allowing valid rollback on typical migrations 2015-12-17 18:44:10 +01:00
Alex Barcelo
0b5af429a5 reverting error due to methods and migrations 2015-12-17 18:11:54 +01:00
Alex Barcelo
01598826bf protecting through 403 several staff views 2015-12-16 22:27:06 +01:00
Alex Barcelo
1ea70ad1be adding management command for batch-creation of Queue permission 2015-12-16 22:27:06 +01:00
Alex Barcelo
43e5ff7c0e added delete mechanism on Queue for auto-clean of permissions 2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff more modular management of permission codenames 2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4 removing completely QueueMembership model 2015-12-16 22:27:06 +01:00
Alex Barcelo
d760d9ee95 adding basic information to tickets, and masking email, on the admin views 2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e change basic features of membership into permissions 2015-12-16 22:27:05 +01:00
Alex Barcelo
230d14b3ca removing QueueMembership mechanisms from admin.py 2015-12-16 22:27:05 +01:00
Alex Barcelo
c1fd47043a migration for removing semantics from QueueMembership objects 2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698 adding required model extra info for permissions 2015-12-16 22:27:05 +01:00
Alex Barcelo
c0939d4b38 adding migration for bugfix 'changed max_length given by string to integer;' 2015-12-16 16:37:22 +01:00
Ross Poulton
11467f6e50 Properly check email context keys in newer Python versions. part of #362 2015-12-16 10:48:27 +11:00
Ross Poulton
6187b0568c Merge pull request #358 from flinz/django-1.9-fixes 
Django 1.9 compatibility
 2015-12-16 10:24:16 +11:00
Alex Seeholzer
54e541230e Merge branch 'bug/360_max-length-given-by-string' into django-1.9-fixes 
* bug/360_max-length-given-by-string:
  changed max_length given by string to integer;
 2015-12-15 10:21:04 +01:00
Alex Seeholzer
905e52e603 changed max_length given by string to integer; 2015-12-15 10:11:47 +01:00
Alex Seeholzer
2da16c511c updates to remove Django 1.10 deprecation warnings in Django 1.9: 
- use of patterns() in urls.py is deprecated
- render() functions accept only dicts - introduced checks to ensure downward compatibility back to Django 1.7
 2015-12-10 13:36:24 +01:00
Alex Seeholzer
8d55dcb9a0 python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators (https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods) 2015-11-18 15:26:08 +01:00
Alex Seeholzer
8390125c01 fixes of python 3 test fails 2015-11-18 15:07:33 +01:00
Alex Seeholzer
71504aa85d minor changes for python3 2015-11-18 10:41:02 +01:00
Alex Seeholzer
f7f0882f86 Merge branch 'master-upstream' into django-1.9-fixes 
* master-upstream:
  Fix QueueMembership bug revealed by django.test's DiscoverRunner
 2015-11-18 10:16:33 +01:00
Alex Seeholzer
e732b511e1 deprecated tags replaced in django 1.9 (ssi and url template tags are removed from the future template tag library) 2015-11-16 16:09:47 +01:00
Alex Seeholzer
307e9446a2 ensure tests for ticket submission run correctly in django 1.9 (URI's no longer include the scheme and domain part of the URLs) 2015-11-16 16:08:52 +01:00
Jonathan Barratt
0610a6645d Fix QueueMembership bug revealed by django.test's DiscoverRunner 
If HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP was True but a user had
no QueueMembership entries, then restricting queue access generated
RelatedObjectDoesNotExist exceptions.

 - Ask for forgiveness whenever we try to limit a queryset by the
queuemembership related object set.

 - Since tests can now be run with the project's settings active,
rather than only with quicktest.py's settings, restore the initial
HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP value after having tested the
related functionality.
 2015-11-16 18:45:27 +07:00
Ross Poulton
ddd5b21b45 Merge pull request #352 from ssadler/static_from_staticfiles 
use staticfiles app instead of STATIC_URL
 2015-11-15 12:25:42 +11:00
Scott Sadler
2663a5e5ba use staticfiles app instead of STATIC_URL 2015-11-13 16:58:28 +01:00
Alex Seeholzer
0399612e57 bugfix: migration dependency corrected 2015-11-13 16:03:13 +01:00
Tony Zhu
dbdaca8dd4 django 1.8 email field size migration 2015-11-13 15:50:22 +01:00
Tony Zhu
0b0f946389 Add the migration for changes in queues 
This is the missing migration for commit
9600f457d8
 2015-11-13 15:50:22 +01:00
Alex Seeholzer
27c519f2ee downwards compatibility for django < 1.8 2015-11-13 15:36:04 +01:00
Alex Seeholzer
cd0daccb56 tests are correctly discovered for django < 1.6 2015-11-13 15:35:36 +01:00
Alex Seeholzer
50877c3708 Trying to fix travis build error & more general test imports: all files with test_*.py are imported from the /tests directory; 2015-11-13 14:07:36 +01:00
Alex Seeholzer
8f585aef1c Merge commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498' into django-1.8 
* commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498':
  Include attachments to cc'd users on ticket update
  From gettatr to get, because dict doesn't contatin attributes. More readable if statement.
 2015-11-13 13:50:11 +01:00
Ross Poulton
a4e6f086c8 Merge pull request #350 from ssadler/updated_cc_attachments 
Include attachments to cc'd users on ticket update
 2015-11-13 08:20:26 +11:00
Scott Sadler
98ad8567b9 Include attachments to cc'd users on ticket update 2015-11-12 15:53:16 +01:00
vlad.vyazovetskov
0a3171a024 From gettatr to get, because dict doesn't contatin attributes. 
More readable if statement.
 2015-11-12 17:31:14 +03:00
Scott Sadler
2681f6340c fix reload_urlconf test helper so it supports a third party urlconf 2015-11-06 15:22:44 +01:00
Scott Sadler
e82c17567a Merge branch 'master' into django-1.8 
Conflicts:
	helpdesk/tests/__init__.py
 2015-11-06 14:50:33 +01:00
Alex Seeholzer
163a0524b1 Merge branch 'master' into django-1.8 
* master:
  renamed test __init__.py imports to new test naming scheme
 2015-06-25 16:54:15 +02:00
Ross Poulton
48d1feb69d Merge pull request #334 from pahpa/master 
Modify make_option with dest variable 'escalate-verbosely'
 2015-06-19 09:25:40 +10:00
pahpa@orange.fr
060266e93a Modify make_option with dest variable 'escalate-verbosely' 2015-06-17 16:22:44 +02:00
Alex Seeholzer
f9682ccf37 renamed test __init__.py imports to new test naming scheme 2015-06-12 15:52:35 +02:00
Alex Seeholzer
da30d2b973 tests renamed for compliance 2015-06-12 15:48:38 +02:00
Alex Seeholzer
87225ce2ba tests renamed for compliance 2015-06-12 15:27:49 +02:00
Alex Seeholzer
cbea3c54f0 conformed template from_string method to use engines['django'] 2015-06-12 12:54:50 +02:00
Alex Seeholzer
0b7e0b7f04 changes in templating engine that worked for django 1.8 2015-06-12 12:52:35 +02:00
Alex Seeholzer
039653cc70 further fixes for Django 1.8.2 template engine 2015-06-12 12:52:34 +02:00
Alex Seeholzer
0f69771164 fix for django 1.8.2, get_template_from_string was removed 2015-06-12 12:52:34 +02:00
Alex Seeholzer
42f478b98c Merge squashed fixes from flinz/per-queue-staff-membership: 
-renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it.
-Corrected spelling and rephrased docs for queue membership feature.
 2015-06-12 17:41:15 +07:00
Jonathan Barratt
bfcd8fc024 Add ability to restrict users' access by queue if so configured, and migration and tests for same. 2015-06-12 12:23:39 +07:00
Jonathan Barratt
711eb6cea2 As of at least Django 1.5, calling __str__() on a CHOICES object returns a proxy object, not the actual text of the CHOICE. Change such calls to title() instead 2015-06-11 14:31:49 +07:00
Ross Poulton
6595eebd3f Merge pull request #328 from reduxionist/fix-squashed-socks_proxy-migration 
Remove migration 0002_socks_proxy.py...
 2015-06-10 09:35:10 +10:00
Jonathan Barratt
9c60350193 Fix issue 286: Header cuts off body by replacing {{ STATIC_URL }}x with {% static "x" %} in {public_,}base.html 2015-06-03 14:37:21 +07:00
Jonathan Barratt
f434292cfc Remove migration 0002_socks_proxy.py which has been squashed into 0001, rename migrations 0003 and 0004 and update their dependencies accordingly 2015-06-03 12:39:02 +07:00
Emmanuel Cohen
b0db7aa666 Fix exeception for templetags (works on django 1.7/py3.4 & django 1.6/py2.7) 2015-04-28 14:50:49 +02:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Tony Zhu
ed9581e5de Remove deprecated load url from future 2015-04-16 11:58:24 -04:00
Tony Zhu
807e0c5ea9 Remove extra space line 2015-04-14 16:29:47 -04:00
Tony Zhu
9600f457d8 Remove no effect model property to silence django 1.8 system check warning 2015-04-14 16:25:20 -04:00
Tony Zhu
11e4f1a7bd Merge upstream changes 2015-04-14 16:10:13 -04:00
Ross Poulton
bb2c240ef8 Use proper URL names for hold/unhold rather than manually building URL. Fixes #299 2015-02-14 11:13:19 +11:00
Ross Poulton
19ec7bee96 Extend attachment filefield max length in upload form. Fixes #301. 2015-02-14 11:02:58 +11:00
Alex Seeholzer
4ba29c500c Merge branch 'bugfix_models' 
* bugfix_models:
  bug fix for commit
 2015-02-11 13:25:52 +01:00
Alex Seeholzer
ddabc9d133 bug fix for commit 2015-02-11 13:23:42 +01:00
Alex Seeholzer
4c89456bc1 Merge branch 'populate_usersettings' 
* populate_usersettings:
  Added south migration to populate the initially existing users with usersettings.
 2015-02-11 13:14:55 +01:00
Alex Seeholzer
a11227c6c1 Added south migration to populate the initially existing users with usersettings. 2015-02-11 13:14:36 +01:00
Alex Seeholzer
9665361bb1 In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7. 2015-02-11 12:23:59 +01:00
Alex Seeholzer
a87e1355ee Added missing south migration, adding the missing fields 'helpdesk_queue.socks_proxytype'. This fixes rossp/django-helpdesk#291. 2015-02-10 17:30:32 +01:00
Simon Thépot
83affccec5 Specify features to load in failing testcase for django < 1.7 2015-01-14 16:00:35 +01:00
Simon Thépot
b53d3ad9bc Rename initial_data.json to emailtemplate.json 2015-01-14 15:49:08 +01:00
Simon Thépot
f68c1b3ae9 Django1.7 tests: load initial_data w/ migration 2015-01-14 15:36:37 +01:00
Simon Thépot
f0156cfcb3 Populate user settings w/ data migration, Django1.7 compatible, fix #276 2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3 Clear host and port if no proxy type was set 2014-12-11 12:03:36 +02:00
TreeNode
54dd376b9c Check for sock lib has installed 2014-12-11 01:44:47 +02:00
TreeNode
135e2d65ea Created new migrations 2014-12-11 01:42:55 +02:00
TreeNode
83a5e964f3 Default field values 2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08 Socks proxy support 2014-12-10 23:37:34 +02:00
Jenny Qian
859935e5ee exclude '\r' from subject_part 
This is to prevent BadHeaderError("Header values can't contain newlines..
 2014-10-29 10:57:31 -05:00
Ross Poulton
0d9446480e Merge pull request #273 from vladyslav2/master 
Fix replace function for custom fields
 2014-10-27 11:17:53 +11:00
Vladyslav T
f1147f695a Fix replace function for custom fields 2014-10-25 22:53:56 +03:00
Tom Graham
33728bc0b1 Revert "Make sure custom user logic works with Django 1.4" 
This reverts commit 1aed6c9a96.
 2014-10-24 18:05:44 +11:00
Tom Graham
1aed6c9a96 Make sure custom user logic works with Django 1.4 
Monkey Patch for Django 1.4 to allow new custom user model logic.
 2014-10-24 17:56:52 +11:00
Tony Zhu
8635742931 Rename the initial data to avoid django 1.7 flush bug 2014-10-23 10:48:11 -04:00
Tony Zhu
dc86236136 Go back to the original helpdesk repo 2014-10-23 10:44:59 -04:00
Tom Graham
eef2a66f23 Fix for no model_name in django < 1.6 2014-10-22 17:35:24 +11:00
Tom Graham
15feb7def3 Typo in previous commit 2014-10-22 17:32:17 +11:00
Tom Graham
d966172fb7 Fix user changelist for custom user models 
Fixed the user_admin_changelist url for custom user models.
 2014-10-22 17:23:56 +11:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Tony Zhu
af1a297460 Merge from origin repo 2014-10-20 14:12:40 -04:00
Ross Poulton
b0756497dc Merge pull request #262 from AGASS007/master 
fixed tooltip (again)
 2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater
d5dd2c3423 actually enable tooltip 2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater
45eda26e7c swapped <a> and <strong> tags 2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater
05350ba37c fixed typo 2014-09-22 14:00:33 +02:00
Antoine Nguyen
58c2c818f4 Use the right values to identify priorities. 2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e Remove unknown reference to priority. 2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f Assign a bootstrap row color to tickets based on priority. 2014-09-19 16:01:15 +02:00
Antoine Nguyen
91628ab788 Do not use the builtin staff_member_required decorator. 
Before 1.7, this decorator always redirects to the admin login page so the LOGIN_URL
setting is useless.
 2014-09-19 15:15:42 +02:00
Guillaume Andreu Sabater
85b90d0030 Enable bs3 tooltips with html markup 2014-09-18 14:42:06 +02:00
Ross Poulton
863effdcb6 Update French translations. Thanks to @tonioo; closes #259. 2014-09-18 09:50:18 +10:00
Ross Poulton
7fe1cb4c9f Update & recompile translations 2014-09-16 19:54:05 +10:00
Ross Poulton
1a157ed097 Django 1.7 compat update. Fixes #255, thanks @danie1k 2014-09-11 17:37:51 +10:00
Ross Poulton
61f49786c0 Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for 
migirations. Fixes #254.
 2014-09-10 09:06:50 +10:00
Ross Poulton
4c901880bc Allow file attachments in storages other than local files (eg S3). Fixes GH-249. 2014-09-02 18:36:00 +10:00
Ross Poulton
1aed98463a Increase size of attachment filename. Fixes #164. 2014-09-02 18:36:00 +10:00
Stefano Brentegani
5346c17629 Merge branch 'master' of https://github.com/rossp/django-helpdesk into refactor-staff-filter 2014-07-31 06:22:59 +02:00
Stefano Brentegani
299c23671a update .po files (preserve already translated text) 2014-07-30 11:13:42 +02:00
Stefano Brentegani
94fa283f2d mark new translatable strings and reduce redundancy 2014-07-30 10:41:10 +02:00
Stefano Brentegani
5e1616d83a split blocktrans in templates 2014-07-30 10:40:13 +02:00
Stefano Brentegani
9bbcaa5cc0 download and recompile translations from Transifex (adds Arabic) 2014-07-30 09:53:24 +02:00
Stefano Brentegani
fdd2508e22 missing load url in template 2014-07-27 18:32:56 +02:00
Stefano Brentegani
0c93de8bdb Merge branch 'master' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/navigation.html
 2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb Merge pull request #237 from brente/user-menu 
User menu
 2014-07-26 20:30:44 +10:00
Ross Poulton
201a7e91cd Merge pull request #236 from brente/fix-typo 
fix typo in template condition
 2014-07-26 20:30:17 +10:00
Stefano Brentegani
5e9fd86941 Bootstrap version of the user settings form 2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b Nav: use full user name, if available, fix icon 2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918 User menu = User settings, Change password, Logout 2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108 fix typo in template condition 2014-07-25 17:23:54 +02:00
Stefano Brentegani
597fd2b4af update jqPlot (resolves compatibility issues with jQuery 1.9+) 2014-07-25 14:47:37 +02:00
Stefano Brentegani
311dfa6dbd missing spaces in navigation menu 2014-07-25 14:08:35 +02:00
Ross Poulton
b1b1f93e1e speed up dashboard queries by using select_related (fixes #233) 2014-07-23 09:37:21 +10:00
Stefano Brentegani
6d86b62673 missing template lib references 2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b separate dashboard elements for easier customisation 2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d remove row_columnheads class from table headers 2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685 Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/dashboard.html
	helpdesk/templates/helpdesk/kb_category.html
	helpdesk/templates/helpdesk/ticket_desc_table.html
 2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1 Merge pull request #232 from brente/ago-naturaltime 
Use naturaltime for elapsed times
 2014-07-22 14:59:20 +10:00
Stefano Brentegani
d95aa46b03 Merge branch 'master' into template-cleanup 2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d Merge pull request #231 from brente/no-admin-url 
Remove undocumented ADMIN_URL setting
 2014-07-22 10:09:45 +10:00
Ross Poulton
ef84c90732 Merge pull request #230 from brente/navigation-nokb 
exclude KB from navigation if HELPDESK_KB_ENABLED is False
 2014-07-22 10:09:15 +10:00
Stefano Brentegani
04112a109d fix unquoted urls in template 2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url 
Conflicts:
	helpdesk/urls.py
 2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624 missed for ... empty opportunity 2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827 use for ... empty in templates 2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65 templates: removed row_odd, row_even, row_hover classes and hover.js 2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9 replace row_tablehead with caption 2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6 exclude KB from navigation if HELPDESK_KB_ENABLED is False (fixes #223) 2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc use naturaltime for elapsed times (resolves #229) 2014-07-21 10:21:33 +02:00
Stefano Brentegani
c477f575db use django.utils.dates.MONTHS_3 for short month names (resolves #225) 2014-07-21 09:12:27 +02:00
Stefano Brentegani
76b9271c10 fix setting import (fixes CI error) 2014-07-20 16:17:39 +02:00
Issac Kelly
073df0b03e Continuation 2014-07-15 16:04:19 -07:00
Issac Kelly
19c1913268 Allow Templated Subjects. 2014-07-15 15:48:42 -07:00
Issac Kelly
978c0665b8 Custom User model changes. 2014-07-15 14:02:31 -07:00
Ross Poulton
fe1bfd1fa4 Replace django.contrib.markup with django-markdown-deux. Closes #219. 2014-07-07 12:10:53 +10:00
Gabriel Pichot
27217edf4a Changed references from auth.User to get_user_model (views, forms & commands) 2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn
ae53c1f6c7 Strip out carriage returns from subjects. Coses GH-209 2014-06-17 12:01:33 -07:00
Ross Poulton
ea9b772f35 Merge pull request #214 from Inboxen/testing-fixes 
Testing fixes
 2014-06-06 10:17:18 +10:00
Matt Molyneaux
4caa54f84d Move CustomField to field class code to a mixin 2014-06-05 09:51:19 +01:00
Matt Molyneaux
28c3690da7 Give CustomField.empty_selection_list a default value 
BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
 2014-06-05 01:30:27 +01:00
s3h10r
fece448308 fixes: attachments in public comments not shown in public_view_ticket 
if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
 2014-05-26 17:28:36 +02:00
Tony Zhu
fced647271 Use json instead of deprecated django.utils.simplejson 2014-03-31 14:43:59 -04:00
Adam Fast
830a62e986 Update with default for HAS_TAG_SUPPORT 
Migration 0006 imports this setting but no value is available so an ImportError is thrown.
 2014-03-04 14:20:47 -06:00
Ross Poulton
d99df4a43e Merge pull request #206 from gjedeer/patch-1 
Protocol-independent CDN links
 2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f Protocol-independent CDN links 2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e Protocol-independent CDN links 2014-02-19 16:16:17 +01:00
Ross Poulton
36c7e59f07 Merge pull request #169 from mpietsch/ticket_caption_sorting 
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
 2014-01-30 17:52:03 -08:00
Ross Poulton
452a34ad72 Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails 2014-01-29 23:08:33 +11:00
Ross Poulton
0e58c99f69 Remove unncessary translate code in base.html; comment translation still functions. 2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0 Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request. 2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843 settings.py cleanup (#200); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template! 2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72 settings.py cleanup (#200): remove org name / logo. These belong in local templates, not settings. 2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76 settings.py cleanup (#200): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed. 2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc settings.py cleanup (#200); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES) 2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a settings.py cleanup (#200): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show. 2014-01-29 22:23:42 +11:00
Ross Poulton
a5b9ae1f0a settings.py cleanup (#200): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox. 2014-01-29 22:19:35 +11:00
Ross Poulton
b85b45a14a settings.py cleanup (#200) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message. 2014-01-29 22:17:45 +11:00
Ross Poulton
8427c622aa Remove extraneous HAS_TAG_SUPPORT setting 2014-01-29 22:16:05 +11:00
Ross Poulton
4930579534 settings.py cleanup: remove options for footer links; API link always shows and removed language selector. 2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e settings.py cleanup (#200) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now. 2014-01-29 22:13:42 +11:00
Ross Poulton
99e9bd33d8 Settings.py cleanup (#200): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES 2014-01-29 22:09:58 +11:00
Ross Poulton
07a9093dae settings.py cleanup (#200): Always show Delete button on dashboard 2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Ross Poulton
2718315d53 Merge pull request #191 from leonh/master 
added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).
 2014-01-22 02:24:59 -08:00
Bryce Groff
020d1cefae - Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above. 2014-01-15 13:39:38 -10:00
Leon Harris
e7e2781d65 added local nav extension via a specified template 2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755 added bit of colour on the ticket detail page 2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c fixed responsive problems with navigation moved logo into body of page altered headings 2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54 updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form 2013-11-25 15:51:14 +00:00
Ross Poulton
cf63c61d82 Merge pull request #190 from tony-zhu/master 
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3.
 2013-11-19 14:00:29 -08:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
Ross Poulton
95a1bfb6b7 Merge pull request #189 from tony-zhu/master 
RSS feed not working for user name with @ in it. Fixes issue
 2013-11-14 14:15:16 -08:00
Tony Zhu
51114c8029 RSS feed not working for user name with @ in it. Fixes issue 2013-11-14 20:34:39 +00:00
Stefano Brentegani
eb3becb9a9 fixes = vs == in template 2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524 Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled 2013-10-14 14:55:44 -04:00
Ross Poulton
f65247278f Update and recompile all translations. Closes #185. 2013-10-01 11:31:38 +10:00
Ross Poulton
98340b524d Fixes #181. Thanks @AntonOfTheWoods 2013-09-16 11:54:46 +10:00
Ross Poulton
f63b670893 Merge pull request #170 from mpietsch/status_dependencies 
Ticket status now shows that there are open dependencies.
 2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f Merge pull request #174 from mpietsch/cctemplate2 
Now using mail template ..._cc for informing cc addresses.
 2013-04-22 17:33:48 -07:00
root
d177291409 Now using mail template ..._cc for informing cc addresses. 2013-04-19 08:54:24 +02:00
xmacaba
78cc734a12 Update public_view_ticket.html 
It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
 2013-04-01 20:06:37 -03:00
Darrell Enns
a4b3185525 fix urls.py for django 1.3 compatibility 2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322 added url tag compatibility fix for django <1.5 
added django 1.5 to travis
 2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c compatibility fixes for django 1.5 2013-03-18 10:57:39 -07:00
root
9b593472f7 Ticket status now shows that there are open dependencies. 2013-03-06 11:19:13 +01:00
root
20d5a24eab Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency. 2013-03-06 10:58:25 +01:00
root
306d8bf4d3 Changed regex for email subjects to use queue slug to tell internal ticket id from external ones. 2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386 Fix timezone import for Django < 1.4 2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1 Merge branch 'master' of github.com:rossp/django-helpdesk 2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0 Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter 2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98 Merge pull request #156 from URpages/master 
Make sure that blank strings do not kill in_list. Also fixes #107.
 2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df Fix from @kotowicz to fix filename encoding. Closes #162 and #149 2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8 Closes #161 - provide script to simplify automation of email polling 2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20 Closes #163 - ignore automatic email replies 2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146 Merge pull request #159 from satyans24/master 
fix unicode decode error
 2012-10-10 02:29:58 -07:00
satyans24
43658abad9 Update helpdesk/management/commands/get_email.py 
ignore when some characters can't be decoded to avoid unicode decode error.
 2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29 import settings from helpdesk instead of django 2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary 
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
 2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4 create_ticket POST should accept all users 
based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
 2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da make sure that blank strings do not kill in_list 2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477 Increase size of attachment mime type field. Fixes #155, thanks 
@lacrymology.
 2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5 Improve public action tests 2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8 Allow tests to run if Sites module isn't properly configured. 2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b E-mails ignore newlines in ticket description. Closes #40, thanks @fatbox 2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e Add some tests. Finally. First draft: just includes submission & public 
action testing - needs plenty more tests added.
 2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785 fix potential divide by zero error, by @kotowicz in 9f205552e7 2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8 Make followup edit & deletion staff-only 2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976 Replicate @kotowicz 24754aa9d9 2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96 Avoid saving empty ticket updates. Closes #99. 2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63 Line up heading & navigation items. Closes #83. 2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2 When unauthenticated users reach update view, forward to login. Addresses issue #78. 2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations. 2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6 RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki 2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed Unable to accept resolution of unassigned tickets 2012-08-07 20:25:21 +10:00
satyans24
30a577e18b Update helpdesk/views/staff.py 2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7 fix the search for the cases where user search with email address like : no-reply@tigers-connect.com 2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c Updated SQLite check due to changed Django DB definitions. Fixes #143. 2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35 use more flexible way to get the id of the <div> 
this let use of more complex widget than a simple <input> in <div> child
 2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79 Merge branch 'conditional-tags' 2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097 fix conflicts with master 2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf Merge branch 'master' of github.com:Lacrymology/django-helpdesk 2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38 merge branch master 2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9 adding conditional migration 2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5 fixing frozen model in migration 0005 to add field added in 0004 2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8 adding missing migration 2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0 fix ticket list (sorting and status querystring) 2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6 Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135. 2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885 Merge pull request #136 from brente/i18n 
Italian email templates revision
 2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1 Italian email templates revision 2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1 fix ticket update with no due date set 2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa Merge pull request #132 from ochagnon/master 
other html fixes
 2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2 close ul BEFORE closing div 2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f close ul BEFORE closing div 2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e remove closing </label> tag for unopened <label>. 2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a remove closing </dt> tags for unopened <dt>. and close <dl> 2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734 Remove closing </label> tag that do not match any opening <label> 2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91 Re-run makemssages && compilemssages 2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed Merge pull request #127 from brente/fix-migrations 
fix frozen models in migrations 0004+0005
 2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84 Fix RSS feeds for post-Django 1.2. Closes #129. 2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb fix frozen models in migrations 0004+0005 2012-04-20 00:35:28 +02:00
Stefano Brentegani
71dcfb6f37 Replacing undocumented ADMIN_URL setting 2012-04-20 00:02:28 +02:00
Ross Poulton
4fb9ab0617 Fixes #122 - avoid exception when taking ticket. 2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f Merge branch 'master' into add-migration 2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23 creating missing migration 2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase 
categories on the homepage.
Bumped version number.
 2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0 [GH-93] re-applying changes... 2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa Merge pull request #108 from kratorius/fix-query-filtering 
Sanity checks against input for ticket search
 2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea Merge pull request #106 from yekibud/master 
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
 2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca Merge pull request #104 from kratorius/csrf-api-fix 
Exclude API calls from CSRF middleware.
 2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254 Merge pull request #103 from kratorius/save-fix 
Pass generic parameters to inherited model save()
 2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037 Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing 
of tickets.
Closes GH-91.
 2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa Merge pull request #101 from kratorius/closed-resolution-bugfix 
Save resolution when closing the ticket
 2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7 commented out some unimplemented test code 2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733 adding due_date form and model field 2012-01-20 12:48:38 -08:00