""" django-helpdesk - A Django powered ticket tracker for small enterprise. (c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details. views/kb.py - Public-facing knowledgebase views. The knowledgebase is a simple categorised question/answer system to show common resolutions to common problems. """ from django.http import HttpResponseRedirect from django.shortcuts import render, get_object_or_404 from helpdesk import settings as helpdesk_settings from helpdesk.models import KBCategory, KBItem def index(request): category_list = KBCategory.objects.all() # TODO: It'd be great to have a list of most popular items here. return render(request, 'helpdesk/kb_index.html', { 'kb_categories': category_list, 'helpdesk_settings': helpdesk_settings, }) def category(request, slug): category = get_object_or_404(KBCategory, slug__iexact=slug) items = category.kbitem_set.all() return render(request, 'helpdesk/kb_category.html', { 'category': category, 'items': items, 'helpdesk_settings': helpdesk_settings, }) def item(request, item): item = get_object_or_404(KBItem, pk=item) return render(request, 'helpdesk/kb_item.html', { 'category': item.category, 'item': item, 'helpdesk_settings': helpdesk_settings, }) def vote(request, item): item = get_object_or_404(KBItem, pk=item) vote = request.GET.get('vote', None) if vote in ('up', 'down'): if request.user not in item.voted_by: item.votes += 1 if vote == 'up': item.recommendations += 1 item.save() return HttpResponseRedirect(item.get_absolute_url())