Hello,</p>

You recently logged a ticket with a subject of "{{ ticket.title }}" with us. This e-mail is to advise you of an automated escalation of that ticket.

We will review your ticket shortly and attempt to provide a resolution as soon as possible.

If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.

{% include "helpdesk/emails/text_footer.txt" %}