Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "assigned_cc", "heading" : "Ticket Assigned", "subject" : "(Assigned)", "locale" : "en", "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 1 }, { "model" : "helpdesk.emailtemplate", "pk" : 2, "fields" : { "template_name" : "assigned_owner", "heading" : "Ticket Assigned To You", "subject" : "(Assigned To You)", "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: YOU
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "en" } }, { "fields" : { "heading" : "Ticket Closed", "subject" : "(Closed)", "template_name" : "closed_cc", "html" : "
Hello,
\r\n\r\nTicket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.
", "locale" : "en", "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 3, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Hello,
\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ ticket.resolution }}", "heading" : "Ticket Closed", "template_name" : "closed_owner", "subject" : "(Closed)", "locale" : "en", "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 4 }, { "model" : "helpdesk.emailtemplate", "pk" : 5, "fields" : { "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to confirm that this ticket has been closed.\r\n\r\nIf you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", "locale" : "en", "template_name" : "closed_submitter", "heading" : "Ticket Closed", "subject" : "(Closed)", "html" : "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to confirm that this ticket has been closed.
\r\n\r\nThe resolution that has been provided is:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.ticket_url }}. If you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.
" } }, { "fields" : { "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Ticket Escalated", "template_name" : "escalated_cc", "subject" : "(Escalated)", "locale" : "en", "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 6, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 7, "fields" : { "subject" : "(Escalated)", "heading" : "Your Ticket Has Been Escalated", "template_name" : "escalated_submitter", "html" : "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.
\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
", "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "en" } }, { "fields" : { "heading" : "Ticket Assigned to You Has Been Escalated", "template_name" : "escalated_owner", "subject" : "(Escalated)", "html" : "Hello,
\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", "locale" : "en" }, "pk" : 8, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 9, "fields" : { "heading" : "New Ticket Opened", "template_name" : "newticket_cc", "subject" : "(Opened)", "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nView Online to update this ticket (login required)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale" : "en", "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of {{ ticket.title }}.
\r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.
\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of {{ ticket.ticket }} in the subject. The easiest way to do this is just press \"reply\" to this message.
\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.
\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.
", "heading" : "Your Ticket Has Been Opened", "template_name" : "newticket_submitter", "subject" : "(Opened)", "locale" : "en", "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of \"{{ ticket.title }}\". \r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of '{{ ticket.ticket }}' in the subject. The easiest way to do this is just press \"reply\" to this message.\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.\r\n" }, "pk" : 10 }, { "fields" : { "heading" : "Ticket Resolved", "subject" : "(Resolved)", "template_name" : "resolved_cc", "html" : "Hello,
\r\n\r\nThe following ticket has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", "locale" : "en" }, "pk" : 11, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Hello,
\r\n\r\nA ticket currently assigned to you has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", "heading" : "Ticket Resolved", "template_name" : "resolved_owner", "subject" : "(Resolved)", "locale" : "en", "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n" }, "pk" : 12 }, { "pk" : 13, "fields" : { "locale" : "en", "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of a resolution to that ticket.\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCan you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}\r\n\r\n", "subject" : "(Resolved)", "heading" : "Your Ticket Has Been Resolved", "template_name" : "resolved_submitter", "html" : "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of a resolution to that ticket.
\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", "locale" : "en", "heading" : "Ticket Updated", "template_name" : "updated_cc", "subject" : "(Updated)", "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
" }, "pk" : 14, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", "locale" : "en", "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", "heading" : "Ticket Updated", "subject" : "(Updated)", "template_name" : "updated_owner" }, "pk" : 15, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 16, "fields" : { "subject" : "(Updated)", "heading" : "Your Ticket Has Been Updated", "template_name" : "updated_submitter", "html" : "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an update to that ticket.
\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}.
", "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an update to that ticket.\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nIf you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}\r\n\r\n", "locale" : "en" } }, { "pk" : 17, "fields" : { "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Заявка", "template_name" : "assigned_cc", "subject" : " ", "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", "html" : "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: ВАМ
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "assigned_owner", "heading" : "Вам присвоенна заявка", "subject" : " " }, "pk" : 18, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "heading" : "Заявка закрыта", "template_name" : "closed_cc", "subject" : " ", "html" : "
Здравствуйте,
\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке to оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было принято следующее решение:
\r\n\r\n{{ resolution }}\r\n\r\n
Перейти к заявке {{ ticket.staff_url }}.
", "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", "locale" : "ru" }, "pk" : 19 }, { "fields" : { "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n", "locale" : "ru", "subject" : " ", "heading" : "Заявка закрыта", "template_name" : "closed_owner", "html" : "Здравствуйте,
\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}" }, "pk" : 20, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" Уведомляем Вас о том, что ваша заявка была закрыта\r\n\r\nЕсли вы считаете, что для решения проблемы требуется дальнейшая работа, пожалуйста, сообщите нам об этом, ответив на это письмо.\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}.\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}", "locale" : "ru", "template_name" : "closed_submitter", "heading" : "Заявка закрыта", "subject" : " ", "html" : "
Здравствуйте,
\r\n\r\nВами была оставлена заявка{{ ticket.title }} Уведомляем Вас о том, что ваша заявка была закрыта.
\r\n\r\nБыло предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Для просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}. Если вы считаете, что для решения проблемы требуется дальнейшая работа, пожалуйста, сообщите нам об этом, ответив на это письмо.
" }, "pk" : 21, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 22, "fields" : { "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "subject" : " ", "heading" : "Приоритет заявки повышен", "template_name" : "escalated_cc" } }, { "pk" : 23, "fields" : { "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.", "html" : "
Здравствуйте,
\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявкеоставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "subject" : " ", "heading" : "Приоритет присвоенной Вам заявки был повышен", "template_name" : "escalated_owner" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "
Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} Советуем Вам воспользоваться автоматизированным повышением приоритета этой заявки, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\nВскоре мы пересмотрим вашу заявку и попытаемся найти решение проблемы как можно быстрее.
\r\n\r\nПерейти к заявке{{ ticket.ticket_url }}.
", "heading" : "Повышение приоритета Вашей заявки", "template_name" : "escalated_submitter", "subject" : " ", "plain_text" : "Здравствуте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" Советуем Вам воспользоваться автоматизированным повышением приоритета этой заявки, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nВскоре мы пересмотрим вашу заявку и попытаемся найти решение проблемы как можно быстрее.\r\n\r\nПерейти к заявке {{ ticket.ticket_url }}.", "locale" : "ru" }, "pk" : 24, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n", "subject" : " ", "heading" : "Подана новая заявка", "template_name" : "newticket_cc", "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что была подана новая заявка
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 25 }, { "model" : "helpdesk.emailtemplate", "pk" : 26, "fields" : { "subject" : " ", "heading" : "Ваша заявка была успешно создана", "template_name" : "newticket_submitter", "html" : "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что мы получили Ваш запрос на тему {{ ticket.title }}.
\r\n\r\nНа данном этапе Вам не нужно ничего делать. Вашей заявке был присвоен номер {{ ticket.ticket }} и вскоре Ваш запрос будет обработан.
\r\n\r\nЕсли Вы хотите сообщить нам какую-либо дополнительную информацию, или если у Вас есть вопросы относительно заявки, пoжалуйста напишите id заявки {{ ticket.ticket }} в теме письма. Легче всего это сделать, просто нажав \"ответить\".
\r\n\r\nВы хотите просмотреть заявку онлайн, сообщить дополнительную информацию, прикрепить файлы или просмотреть последние комментарии, Вы можете перейти по следующей ссылке. {{ ticket.ticket_url }}.
\r\n\r\nМы обработаем Ваш запрос и постараемся найти решение как можно быстрее. В дальнейшем, мы будем держать Вас в курсе дела, отправляя письма с этого электронного адреса.
", "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что мы получили Ваш запрос на тему \"{{ ticket.title }}\". \r\n\r\nНа данном этапе Вам не нужно ничего делать. Вашей заявке был присвоен номер {{ ticket.ticket }}и вскоре Ваш запрос будет обработан.\r\n\r\nЕсли Вы хотите сообщить нам какую-либо дополнительную информацию, или если у Вас есть вопросы относительно заявки, пожалуйста напишите id заявки \"{{ ticket.ticket }}\" в теме письма. Легче всего это сделать, просто нажав \"ответить\".\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, сообщить дополнительную информацию, прикрепить файлы или просмотреть последние комментарии, Вы можете перейти по следующей ссылке. {{ ticket.ticket_url }}.\r\n\r\nМы обработаем Ваш запрос и постараемся найти решение как можно быстрее. В дальнейшем, мы будем держать Вас в курсе дела, отправляя письма с этого электронного адреса." } }, { "fields" : { "html" : "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", "template_name" : "resolved_cc", "heading" : "Решение найдено", "subject" : " ", "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "locale" : "ru" }, "pk" : 27, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 28, "fields" : { "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "locale" : "ru", "heading" : "Решение найдено", "subject" : " ", "template_name" : "resolved_owner", "html" : "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nочередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "template_name" : "resolved_submitter", "heading" : "Проблема, указанная в Вашей заявке была решена.", "subject" : " ", "html" : "Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} В этом письме содержится решение указанной Вами проблемы.
\r\n\r\nСледующий комментарий был добавлен к заявке {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Не могли бы Вы сообщить, подходит ли Вам это решение, чтобы мы могли закрыть эту заявку? Если у Вас возникли какие-либо вопросы или сомнения в отношении адекватности этого решения, пожалуйста, ответьте на это письмо.
\r\n\r\nДля просмотра заявки перейдите по ссылке{{ ticket.ticket_url }}.
", "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" В этом письме содержится решение указанной Вами проблемы. \r\n\r\nСледующее решение было предложено к заявке {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nНе могли бы Вы сообщить, подходит ли Вам это решение, чтобы мы могли закрыть эту заявку? Если у Вас возникли какие-либо вопросы или сомнения в отношении адекватности этого решения, пожалуйста, ответьте на это письмо.\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}.", "locale" : "ru" }, "pk" : 29 }, { "fields" : { "subject" : " ", "heading" : "Заявка обновлена", "template_name" : "updated_cc", "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.
", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.", "locale" : "ru" }, "pk" : 30, "model" : "helpdesk.emailtemplate" }, { "fields" : { "template_name" : "updated_owner", "heading" : "Заявка обновлена", "subject" : " ", "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.
", "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}." }, "pk" : 31, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "ru", "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\". Советуем Вам прокомментировать эту заявку.\r\n\r\nБыл добавлен следующий комментарий {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nЕсли Вы хотите сообщить нам дополнительную информацию, пожалуйста ответьте на это письмо. Или же Вы можете сделать это, оставив комментарий к своей заявке. Перейти к заявке{{ ticket.ticket_url }}.", "heading" : "К Вашей заявке добавлен новый комментарий", "subject" : " ", "template_name" : "updated_submitter", "html" : "Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} Советуем Вам прокомментировать эту заявку.
\r\n\r\nСледующий комментарий был добавлен к заявке{{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Если Вы хотите сообщить нам дополнительную информацию, пожалуйста ответьте на это письмо. Или же Вы можете сделать это, оставив комментарий к своей заявке. Перейти к заявке{{ ticket.ticket_url }}.
" }, "pk" : 32, "model" : "helpdesk.emailtemplate" }, { "fields" : { "subject" : "(Zugewiesen)", "heading" : "Ticket Zugewiesen", "template_name" : "assigned_cc", "html" : "Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "de" }, "pk" : 33, "model" : "helpdesk.emailtemplate" }, { "pk" : 34, "fields" : { "locale" : "de", "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Ein Ticket wurde Ihnen zugewiesen", "subject" : "(Ihnen zugewiesen)", "template_name" : "assigned_owner", "html" : "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: SIE
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "template_name" : "closed_cc", "heading" : "Ticket geschlossen", "subject" : "(Geschlossen)", "html" : "
Hallo,
\r\n\r\nTicket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ resolution }}\r\n\r\n
Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.
", "locale" : "de", "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 35 }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "de", "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", "html" : "Hallo,
\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ ticket.resolution }}", "heading" : "Ticket geschlossen", "subject" : "(Geschlossen)", "template_name" : "closed_owner" }, "pk" : 36 }, { "model" : "helpdesk.emailtemplate", "pk" : 37, "fields" : { "html" : "
Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.
\r\n\r\nDie Lösung war:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Unter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}. Wenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket nötig ist, dann möchten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unverändert zu lassen.
", "heading" : "Ticket geschlossen", "subject" : "(Geschlossen)", "template_name" : "closed_submitter", "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\nWenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket nötig ist, dann möchten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unverändert zu lassen.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "de" } }, { "fields" : { "template_name" : "escalated_cc", "heading" : "Ticket Eskaliert", "subject" : "(Eskaliert)", "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "de" }, "pk" : 38, "model" : "helpdesk.emailtemplate" }, { "pk" : 39, "fields" : { "locale" : "de", "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n", "html" : "
Hallo,
\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.
", "template_name" : "escalated_owner", "heading" : "Ein an Sie zugewiesenes Ticket wurde eskaliert", "subject" : "(Eskaliert)" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es länger offen war als erwartet.
\r\n\r\nWir werden Ihr Ticket in Kürze prüfen und so bald wie möglich eine Lösung finden.
\r\n\r\nUnter folgendem Link können das Ticket online ansehen: {{ ticket.ticket_url }}.
", "subject" : "(Eskaliert)", "heading" : "Ihr Ticket wurde eskaliert", "template_name" : "escalated_submitter", "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es länger offen war als erwartet.\r\n\r\nWir werden Ihr Ticket in Kürze prüfen und so bald wie möglich eine Lösung finden.\r\n\r\nUnter folgendem Link können das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "de" }, "pk" : 40, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 41, "fields" : { "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Beschreibung:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Neues Ticket eröffnet", "subject" : "(Eröffnet)", "template_name" : "newticket_cc", "locale" : "de", "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "pk" : 42, "fields" : { "subject" : "(Eröffnet)", "heading" : "Ihr Ticket wurde eröffnet", "template_name" : "newticket_submitter", "html" : "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff {{ ticket.title }} erhalten haben.
\r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen nötig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in Kürze bearbeitet werden.
\r\n\r\nWenn Sie uns weitere Details mitteilen möchten oder wenn Sie Fragen zu diesem Ticket haben, können Sie uns gerne eine E-Mail senden mit der Ticket ID {{ ticket.ticket }} im Betreff. Die einfachste Möglichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".
\r\n\r\nWenn Sie das Ticket online ansehen möchten, um weitere Informationen hinzuzufügen, Dateien anzuhängen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.
\r\n\r\nWir werden Ihr Ticket prüfen und so bald wie möglich eine Lösung erarbeiten. Weitere Aktualisierungen und die Lösung werden wir an diese E-Mail Adresse senden.
", "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff \"{{ ticket.title }}\" erhalten haben. \r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen nötig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in Kürze bearbeitet werden.\r\n\r\nWenn Sie uns weitere Details mitteilen möchten oder wenn Sie Fragen zu diesem Ticket haben, können Sie uns gerne eine E-Mail senden mit der Ticket ID '{{ ticket.ticket }}' im Betreff. Die einfachste Möglichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".\r\n\r\nWenn Sie das Ticket online ansehen möchten, um weitere Informationen hinzuzufügen, Dateien anzuhängen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.\r\n\r\nWir werden Ihr Ticket prüfen und so bald wie möglich eine Lösung erarbeiten. Weitere Aktualisierungen und die Lösung werden wir an diese E-Mail Adresse senden.\r\n", "locale" : "de" } }, { "model" : "helpdesk.emailtemplate", "pk" : 43, "fields" : { "html" : "Hallo,
\r\n\r\nDas folgende Ticket wurde gelöst:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", "heading" : "Ticket gelöst", "subject" : "(Gelöst)", "template_name" : "resolved_cc", "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", "locale" : "de" } }, { "pk" : 44, "fields" : { "heading" : "Ticket gelöst", "template_name" : "resolved_owner", "subject" : "(Gelöst)", "html" : "Hallo,
\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", "locale" : "de", "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dafür eine Lösung gefunden wurde.
\r\n\r\nFür das Ticket {{ ticket.ticket }} wurde folgende Lösung vorgeschlagen:
\r\n\r\n{{ resolution }}\r\n\r\n
Wir möchten Sie bitten zu bestätigen, dass diese Lösung Ihren Anforderungen entspricht, damit wir dieses Ticket schließen können. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese Lösung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert.
\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}.
", "template_name" : "resolved_submitter", "heading" : "Ihr Ticket wurde gelöst", "subject" : "(Gelöst)", "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dafür eine Lösung gefunden wurde.\r\n\r\nFür das Ticket {{ ticket.ticket }} wurde folgende Lösung vorgeschlagen:\r\n\r\n{{ resolution }}\r\n\r\nWir möchten Sie bitten zu bestätigen, dass diese Lösung Ihren Anforderungen entspricht, damit wir dieses Ticket schließen können. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese Lösung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}\r\n\r\n", "locale" : "de" }, "pk" : 45 }, { "pk" : 46, "fields" : { "heading" : "Ticket aktualisiert", "subject" : "(Aktualisiert)", "template_name" : "updated_cc", "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", "locale" : "de" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 47, "fields" : { "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", "heading" : "Ticket Aktualisiert", "subject" : "(Aktualisiert)", "template_name" : "updated_owner", "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", "locale" : "de" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 48, "fields" : { "template_name" : "updated_submitter", "heading" : "Ihr Ticket wurde aktualisiert", "subject" : "(Aktualisiert)", "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen eine Aktualisierung mitteilen.
\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Wenn Sie uns weitere Informationen mitteilen möchten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert. Oder Sie können das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}.
", "locale" : "de", "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen eine Aktualisierung mitteilen.\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nWenn Sie uns weitere Informationen mitteilen möchten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert. Oder Sie können das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Ticket Assigné", "subject" : "(Assigné)", "template_name" : "assigned_cc", "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 49 }, { "pk" : 50, "fields" : { "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}", "template_name" : "assigned_owner", "heading" : "Le ticket vous est assigné", "subject" : "(Pour vous)", "html" : "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a été assigné.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 51, "fields" : { "html" : "
Bonjour,
\r\n\r\nLe ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La résolution est :
\r\n\r\n{{ resolution }}", "heading" : "Ticket Fermé", "subject" : "(Fermé)", "template_name" : "closed_cc", "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n", "locale" : "fr" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 52, "fields" : { "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}", "locale" : "fr", "subject" : "(Fermé - à vous)", "heading" : "Ticket Fermé", "template_name" : "closed_owner", "html" : "
Bonjour,
\r\n\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La résolution est :
\r\n\r\n{{ resolution }}\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "
Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce courriel vous confirme que ce ticket a été fermé.
\r\n\r\nLa résolution a été motivée ainsi :
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
\r\n\r\nSi vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel..
", "heading" : "Ticket Fermé", "subject" : "(Fermé)", "template_name" : "closed_submitter", "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous confirme que ce ticket a été fermé.\r\n\r\nSi vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nLa résolution a été motivée ainsi :\r\n\r\n{{ ticket.resolution }}\r\n\r\n" }, "pk" : 53 }, { "model" : "helpdesk.emailtemplate", "pk" : 54, "fields" : { "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.
\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Priorité du ticket augmentée", "subject" : "(Priorité augmentée)", "template_name" : "escalated_cc", "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n" } }, { "fields" : { "plain_text" : "Bonjour,\r\n\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous informe que ce ticket a vu sa priorité augmenté de manière automatique, vu son délai de résolution plus long que prévu.\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "fr", "heading" : "Votre ticket a vu sa priorité augmentée", "subject" : "(Priorité augmentée)", "template_name" : "escalated_submitter", "html" : "
Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce courriel vous informe que ce ticket a vu sa priorité augmenté de manière automatique, vu son délai de résolution plus long que prévu.
\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le résoudre le plus vite possible.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
" }, "pk" : 55, "model" : "helpdesk.emailtemplate" }, { "pk" : 56, "fields" : { "template_name" : "escalated_owner", "heading" : "Priorité de votre ticket augmentée", "subject" : "(Priorité augmentée - à vous)", "html" : "Bonjour,
\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..
", "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Description :
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Nouveau ticket ouvert", "subject" : "(Ouvert)", "template_name" : "newticket_cc", "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 57, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "
Bonjour,
\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est {{ ticket.title }}.
\r\n\r\nVous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.
\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence {{ ticket.ticket }} dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.
\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mises à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.
\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mises à jour ou la réponse au ticket à cette adresse mail.
", "heading" : "Votre ticket est désormais ouvert", "subject" : "(Ouvert)", "template_name" : "newticket_submitter", "plain_text" : "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence '{{ ticket.ticket }}' dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mises à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mises à jour ou la réponse au ticket à cette adresse mail.", "locale" : "fr" }, "pk" : 58 }, { "model" : "helpdesk.emailtemplate", "pk" : 59, "fields" : { "template_name" : "resolved_cc", "heading" : "Ticket résolu", "subject" : "(Résolu)", "html" : "Bonjour,
\r\n\r\nLe ticket suivant a été résolu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La résolution est :
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", "locale" : "fr", "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "pk" : 60, "fields" : { "subject" : "(Résolu - à vous)", "heading" : "Ticket résolu", "template_name" : "resolved_owner", "html" : "Bonjour,
\r\n\r\nUn ticket qui vous est assigné a été résolu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La résolution est :
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", "locale" : "fr" } }, { "model" : "helpdesk.emailtemplate", "pk" : 61, "fields" : { "html" : "Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce message vous informe d'une résolution de la demande.
\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, ou si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
", "heading" : "Votre ticket a été résolu", "template_name" : "resolved_submitter", "subject" : "(Résolu)", "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une résolution de la demande.\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, ou si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "fr" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "locale" : "fr", "heading" : "Ticket mis à jour", "subject" : "(Mis à jour)", "template_name" : "updated_cc", "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a été ajouté :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.
" }, "pk" : 62 }, { "model" : "helpdesk.emailtemplate", "pk" : 63, "fields" : { "heading" : "Ticket mis à jour", "template_name" : "updated_owner", "subject" : "(Mis à jour - à vous)", "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a été ajouté :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.
", "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "locale" : "fr" } }, { "fields" : { "heading" : "Votre ticket a été mis à jour", "template_name" : "updated_submitter", "subject" : "(Mis à jour)", "html" : "Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce message vous informe d'une mise à jour du ticket.
\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Si vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}.
", "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise à jour du ticket.\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }} :\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}.", "locale" : "fr" }, "pk" : 64, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "it", "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", "template_name" : "assigned_cc", "heading" : "Ticket Assegnato", "subject" : "(Assegnato)", "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 65, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 66, "fields" : { "locale" : "it", "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}", "html" : "
Salve,
\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "assigned_owner", "heading" : "Ticket Assegnato a Te", "subject" : "(Assegnato a Te)" } }, { "fields" : { "html" : "
Salve,
\r\n\r\nIl ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita è:
\r\n\r\n{{ resolution }}\r\n\r\n
Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.
", "heading" : "Ticket Chiuso", "subject" : "(Closed)", "template_name" : "closed_cc", "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}", "locale" : "it" }, "pk" : 67, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", "locale" : "it", "heading" : "Ticket Chiuso", "template_name" : "closed_owner", "subject" : "(Chiuso)", "html" : "Salve,
\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita è:
\r\n\r\n{{ ticket.resolution }}" }, "pk" : 68, "model" : "helpdesk.emailtemplate" }, { "pk" : 69, "fields" : { "template_name" : "closed_submitter", "heading" : "Ticket Chiuso", "subject" : "(Closed)", "html" : "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti è inviata come conferma della chiusura del ticket.
\r\n\r\nLa soluzione proposta è:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Se vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}. Se ritieni che questo ticket richieda ulteriori attività, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n
", "locale" : "it", "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti è inviata come conferma della chiusura del ticket.\r\n\r\nSe ritieni che questo ticket richieda ulteriori attività, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nLa soluzione proposta è:\r\n\r\n{{ ticket.resolution }}" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "it", "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Priorità Aumentata", "template_name" : "escalated_cc", "subject" : "(Priorità)" }, "pk" : 70, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 71, "fields" : { "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.", "locale" : "it", "html" : "
Salve,
\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "subject" : "(Priorità)", "heading" : "La Priorità di un Ticket Assegnato a Te è Stata Aumentata", "template_name" : "escalated_owner" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti è inviata per informarti che la priorità del ticket è stata automaticamente aumentata in quanto questo è rimasto aperto più a lungo del previsto.
\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.
\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
", "heading" : "La Priorità del Tuo Ticket è Stata Aumentata", "template_name" : "escalated_submitter", "subject" : "(Priorità)", "locale" : "it", "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti è inviata per informarti che la priorità del ticket è stata automaticamente aumentata in quanto questo è rimasto aperto più a lungo del previsto.\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}." }, "pk" : 72 }, { "model" : "helpdesk.emailtemplate", "pk" : 73, "fields" : { "html" : "Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Descrizione:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Nuovo Ticket Aperto", "template_name" : "newticket_cc", "subject" : "(Aperto)", "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", "locale" : "it" } }, { "fields" : { "html" : "
Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo {{ ticket.title }}.
\r\n\r\nNon è necessario fare altro al momento. Il tuo ticket è identificato dal codice {{ ticket.ticket }} e verrà esaminato al più presto.
\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id {{ ticket.ticket}} del ticket nell'oggetto. Il modo più semplice per farlo è premere il pulsante \"rispondi\" del tuo client di posta.
\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.
", "heading" : "Il Tuo Ticket è Stato Aperto", "template_name" : "newticket_submitter", "subject" : "(Aperto)", "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo \"{{ ticket.title }}\".\r\n\r\nNon è necessario fare altro al momento. Il tuo ticket è identificato dal codice {{ ticket.ticket }}, e verrà esaminato al più presto.\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id \"{{ ticket.ticket }}\" del ticket nell'oggetto. Il modo più semplice per farlo è premere il pulsante \"rispondi\" del tuo client di posta.\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.", "locale" : "it" }, "pk" : 74, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", "locale" : "it", "heading" : "Ticket Risolto", "subject" : "(Risolto)", "template_name" : "resolved_cc", "html" : "Salve,
\r\n\r\nIl seguente ticket è stato risolto:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione aggiunta era:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.
" }, "pk" : 75 }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", "locale" : "it", "heading" : "Ticket Risolto", "template_name" : "resolved_owner", "subject" : "(Risolto)", "html" : "Salve,
\r\n\r\nUn ticket a te assegnato è stato risolto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione fornita è:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.
" }, "pk" : 76 }, { "pk" : 77, "fields" : { "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti è stata inviata per informarti della risoluzione del ticket.\r\n\r\nLa seguente risoluzione è stata indicata per il ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nPuoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}", "locale" : "it", "subject" : "(Risolto)", "heading" : "Il Tuo Ticket è Stato Risolto", "template_name" : "resolved_submitter", "html" : "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti è stata inviata per informarti della risoluzione del ticket.
\r\n\r\nLa seguente risoluzione è stata indicata per il ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Puoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.
\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento è stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.
", "heading" : "Ticket Aggiornato", "template_name" : "updated_cc", "subject" : "(Aggiornato)", "locale" : "it", "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}." }, "pk" : 78, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "it", "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento è stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.
", "heading" : "Ticket Aggiornato", "subject" : "(Updated)", "template_name" : "updated_owner" }, "pk" : 79, "model" : "helpdesk.emailtemplate" }, { "pk" : 80, "fields" : { "html" : "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti è stata inviata per informarti di un aggiornamento alla tua richiesta.
\r\n\r\nIl seguente commento è stato aggiunto al ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Per fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, è possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}.
", "subject" : "(Aggiornato)", "heading" : "Il Tuo Ticket è Stato Aggiornato", "template_name" : "updated_submitter", "locale" : "it", "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti è stata inviata per informarti di un aggiornamento alla tua richiesta.\r\n\r\nIl seguente commento è stato aggiunto al ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nPer fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, è possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}\r\n" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 81, "fields" : { "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Ticket asignado", "template_name" : "assigned_cc", "subject" : "(Asignado)", "locale" : "es", "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "template_name" : "assigned_owner", "heading" : "Le asignaron un Ticket", "subject" : "(Asignado a ud)", "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado a usted.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: USTED
\r\nVer online para actualizar el Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale" : "es", "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 82 }, { "model" : "helpdesk.emailtemplate", "fields" : { "heading" : "Ticket cerrado", "template_name" : "closed_cc", "subject" : "(Cerrado)", "html" : "
Hola,
\r\n\r\nEl Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.staff_url }}.
", "locale" : "es", "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 83 }, { "fields" : { "subject" : "(Cerrado)", "heading" : "Ticket cerrado", "template_name" : "closed_owner", "html" : "Hola,
\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}", "locale" : "es", "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 84, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para confirmar que el Ticket ha sido cerrado.\r\n\r\nSi cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", "locale" : "es", "template_name" : "closed_submitter", "heading" : "Ticket cerrado", "subject" : "(cerrado)", "html" : "
Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para confirmar que el Ticket ha sido cerrado.
\r\n\r\nLa solución dada es:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.ticket_url }}. Si cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.
" }, "pk" : 85 }, { "pk" : 86, "fields" : { "subject" : "(Escalado)", "heading" : "Ticket escalado", "template_name" : "escalated_cc", "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado automáticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "es" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 87, "fields" : { "locale" : "es", "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nSe revisará su Ticket para darle una solución tan pronto como sea posible.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\n", "html" : "
Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\nSe revisará su Ticket para darle una solución tan pronto como sea posible.
\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", "subject" : "(Escalado)", "heading" : "Su Ticket ha sido escalado", "template_name" : "escalated_submitter" } }, { "fields" : { "html" : "Hola,
\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "El Ticket asignado a usted ha sido escalado", "template_name" : "escalated_owner", "subject" : "(Escalado)", "locale" : "es", "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n" }, "pk" : 88, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n", "locale" : "es", "subject" : "(Creado)", "heading" : "Nuevo Ticket creado", "template_name" : "newticket_cc", "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nVer online para actualizar este Ticket (login requerido)
Descripción:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 89 }, { "pk" : 90, "fields" : { "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que recibimos su consulta \"{{ ticket.title }}\". \r\n\r\nUsted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID '{{ ticket.ticket }}' en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.\r\n\r\nPara ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.\r\n", "locale" : "es", "subject" : "(Creado)", "heading" : "Su Ticket ha sido creado", "template_name" : "newticket_submitter", "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que recibimos su consulta {{ ticket.title }}.
\r\n\r\nUsted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.
\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID {{ ticket.ticket }} en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.
\r\n\r\nPara ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.
\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.
" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Hola,
\r\n\r\nEl siguiente Ticket ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.
", "template_name" : "resolved_cc", "heading" : "Ticket resuelto", "subject" : "(Resuelto)", "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", "locale" : "es" }, "pk" : 91 }, { "model" : "helpdesk.emailtemplate", "pk" : 92, "fields" : { "heading" : "Ticket resuelto", "subject" : "(Resuelto)", "template_name" : "resolved_owner", "html" : "Hola,
\r\n\r\nUn ticket asignado a usted ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.
", "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", "locale" : "es" } }, { "fields" : { "template_name" : "resolved_submitter", "heading" : "Su Ticket ha sido resuelto", "subject" : "(Resuelto)", "html" : "Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para informar que su Ticket ha sido resuelto.
\r\n\r\nLa siguiente solución fue dada a su Ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
¿Puede confirmar que esta solución cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta solución no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.
\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para informar que su Ticket ha sido resuelto.\r\n\r\nLa siguiente solución fue dada a su Ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n¿Puede confirmar que esta solución cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta solución no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}\r\n\r\n", "locale" : "es" }, "pk" : 93, "model" : "helpdesk.emailtemplate" }, { "fields" : { "subject" : "(Actualizado)", "heading" : "Ticket actualizado", "template_name" : "updated_cc", "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agregó el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta información {% if private %}no {% endif %} fue enviada al remitente.
", "locale" : "es", "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 94, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "es", "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n", "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agregó el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta información {% if private %}no {% endif %} fue enviada al remitente.
", "template_name" : "updated_owner", "heading" : "Ticket actualizado", "subject" : "(Actualizado)" }, "pk" : 95, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este correo es para informar que su Ticket ha sido actualizado.\r\n\r\nSe agregó el siguiente comentario al Ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nSi necesita agregar información adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la información de este Ticket visitando {{ ticket.ticket_url }}\r\n\r\n", "locale" : "es", "html" : "Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este correo es para informar que su Ticket ha sido actualizado.
\r\n\r\nSe agregó el siguiente comentario al Ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Si necesita agregar información adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la información de este Ticket visitando {{ ticket.ticket_url }}.
", "heading" : "Su Ticket ha sido actualizado", "subject" : "(Actualizado)", "template_name" : "updated_submitter" }, "pk" : 96 }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "zh", "subject" : "(已分配)", "heading" : "工单已分配", "template_name" : "assigned_cc", "html" : "您好,
\r\n\r\n温馨提示, {{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 97 }, { "model" : "helpdesk.emailtemplate", "pk" : 98, "fields" : { "heading" : "工单已分配给您", "subject" : "(已分配给您)", "template_name" : "assigned_owner", "html" : "
您好,
\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) 已经分配给 you.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: YOU
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale" : "zh", "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n", "locale" : "zh", "html" : "
您好,
\r\n\r\n工单 {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
提供的解决方案为:
\r\n\r\n{{ resolution }}\r\n\r\n
如果您想在线查看， 可以访问 {{ ticket.staff_url }}.
", "template_name" : "closed_cc", "heading" : "工单已关闭", "subject" : "(已关闭)" }, "pk" : 99 }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", "heading" : "工单已关闭", "subject" : "(已关闭)", "template_name" : "closed_owner", "html" : "您好,
\r\n\r\n以下分配给您的工单, 已经关闭
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
提供的解决方案为:
\r\n\r\n{{ ticket.resolution }}" }, "pk" : 100 }, { "model" : "helpdesk.emailtemplate", "pk" : 101, "fields" : { "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 本邮件确认工单已经 关闭\r\n\r\nI如果您认为还需要后续工作， 请用原标题回复此邮件.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", "locale" : "zh", "heading" : "工单已关闭", "subject" : "(已关闭)", "template_name" : "closed_submitter", "html" : "
您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 本邮件确认工单已经 关闭
\r\n\r\n已提供的方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
如果您想在线查看， 可以访问 {{ ticket.ticket_url }}. 如果您认为还需要后续工作， 请用原标题回复此邮件.
" } }, { "fields" : { "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "zh", "html" : "您好,
\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} ('{{ ticket.title }}') 已经 自动提升优先级.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "escalated_cc", "heading" : "工单 已经提升优先级", "subject" : "(已经提升优先级)" }, "pk" : 102, "model" : "helpdesk.emailtemplate" }, { "pk" : 103, "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n", "html" : "
您好,
\r\n\r\nA 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "escalated_owner", "heading" : "工单 已分配给 您 已经提升优先级", "subject" : "(已经提升优先级)" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "您好,\r\n\r\n您最近为我们记录了一个标题为 \"{{ ticket.title }}\" 的工单. 本邮件是想提醒您工单自动升级， 因为已经打开时间超过预期.\r\n\r\n我们将尽快查看并提供解决方案.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.\r\n\r\n", "locale" : "zh", "html" : "
您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 本邮件是想提醒您工单自动升级， 因为已经 打开时间超过预期.
\r\n\r\n我们将尽快查看并提供解决方案.
\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.
", "subject" : "(已经提升优先级)", "heading" : "您的 工单 已经 已经提升优先级", "template_name" : "escalated_submitter" }, "pk" : 104, "model" : "helpdesk.emailtemplate" }, { "pk" : 105, "fields" : { "html" : "您好,
\r\n\r\n温馨提示： 新工单已经打开.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n在线查看 更新此工单 (需要登录)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "新工单已打开", "subject" : "(已打开)", "template_name" : "newticket_cc", "locale" : "zh", "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 106, "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\n温馨提示： 我们已经收到您主题为 \"{{ ticket.title }}\" 的查询. \r\n\r\n您当前什么都不用做. 您的工单已经分配编号 {{ ticket.ticket }} 且将很快收到回复.\r\n\r\n如果您想告诉我们更多详情, 或者要查询此工单, 请在主题带上工单id '{{ ticket.ticket }}' . 最简单方式就是按下此消息 \"回复\" .\r\n\r\n如果您希望在线查看并提供此工单的更多信息, 附加文件或者查看最近更新, 您可以访问 {{ ticket.ticket_url }}.\r\n\r\n我们将调查您的问题并尽快解决. 您将通过此邮箱收到后续更新和解决方案.\r\n", "html" : "
您好,
\r\n\r\n温馨提示： 我们已收到您主题为 {{ ticket.title }}.
\r\n\r\n您当前什么都不用做. 您的工单 已经 分配编号 {{ ticket.ticket }} 且将很快收到回复.
\r\n\r\n如果您想告诉我们更多详情, 或者要查询此工单, 请在主题带上工单id {{ ticket.ticket }} . 最简单就是直接点这个消息的 \"回复\" 按钮.
\r\n\r\n如果您希望在线查看并提供此工单的更多信息, 附加文件或者查看最近更新, 您可以访问 {{ ticket.ticket_url }}.
\r\n\r\n我们将调查您的问题并尽快解决. 您将通过此邮箱收到后续更新和解决方案.
", "subject" : "(已打开)", "heading" : "您的工单已经打开", "template_name" : "newticket_submitter" } }, { "pk" : 107, "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", "html" : "您好,
\r\n\r\n以下工单 已经 解决.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
增加的解决方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.
", "heading" : "工单 解决", "subject" : "(解决)", "template_name" : "resolved_cc" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 108, "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", "html" : "您好,
\r\n\r\nA 当前分配给您的工单已经 解决.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
增加的解决方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.
", "heading" : "工单 解决", "template_name" : "resolved_owner", "subject" : "(解决)" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 此邮件是要告知您解决方案.
\r\n\r\n工单添加了以下解决方案 {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
请您确认下此解决方案是否解决了您的问题， 这样我们可以关闭此工单? 如果有更多问题或者认为方案不够充分，, 请继续使用邮件的主题回复此邮件.
\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.
", "template_name" : "resolved_submitter", "heading" : "您的 工单 已经 解决", "subject" : "(解决)", "locale" : "zh", "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 此邮件是要告知您解决方案.\r\n\r\n工单添加了以下解决方案 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n请您确认下此解决方案是否解决了您的问题， 这样我们可以关闭此工单? 如果有更多问题或者认为方案不够充分，, 请继续使用邮件的主题回复此邮件.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}\r\n\r\n" }, "pk" : 109 }, { "model" : "helpdesk.emailtemplate", "pk" : 110, "fields" : { "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", "locale" : "zh", "heading" : "工单已更新", "subject" : "(已更新)", "template_name" : "updated_cc", "html" : "您好,
\r\n\r\n温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
已添加以下评论:
\r\n\r\n{{ comment }}\r\n\r\n
本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.
" } }, { "model" : "helpdesk.emailtemplate", "pk" : 111, "fields" : { "locale" : "zh", "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n", "html" : "您好,
\r\n\r\n温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
已添加以下评论:
\r\n\r\n{{ comment }}\r\n\r\n
本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.
", "heading" : "工单已更新", "subject" : "(已更新)", "template_name" : "updated_owner" } }, { "model" : "helpdesk.emailtemplate", "pk" : 112, "fields" : { "html" : "您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 此邮件是告知您工单的更新.
\r\n\r\n工单添加了以下评论 {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
如果你需要提供更多信息, 请继续使用邮件的主题回复此邮件. 或者您可以在线查看和更新此工单 {{ ticket.ticket_url }}.
", "template_name" : "updated_submitter", "heading" : "您的工单已经更新", "subject" : "(已更新)", "locale" : "zh", "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 此邮件是告知您工单的更新.\r\n\r\n工单添加了以下评论 {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n如果你需要提供更多信息, 请继续使用邮件的主题回复此邮件. 或者您可以在线查看和更新此工单 {{ ticket.ticket_url }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "heading" : "Zarejestrowane nowe zgłoszenie", "subject" : "(Otwarte)", "template_name" : "newticket_cc", "html" : "Dzień dobry,
\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.
\r\n\r\n\r\nIdentyfikator: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n", "locale" : "pl" }, "pk" : 113 }, { "model" : "helpdesk.emailtemplate", "pk" : 114, "fields" : { "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że otrzymaliśmy Twoje zapytanie do działu pomocy technicznej o temacie \"{{ ticket.title }}\". \r\n\r\nNa tym etapie nie musisz robić nic więcej. Twoje zgłoszenie otrzymało numer {{ ticket.ticket }} i wkrótce otrzymasz odpowiedź.\r\n\r\nJeśli chcesz przesłać nam dalsze szczegóły lub masz pytania dotyczące tego zgłoszenia, podaj w temacie identyfikator zgłoszenia '{{ ticket.ticket }}'. Najprostrzym sposobem na zrobienie tego jest \"odpowiedź\" na tę wiadomość e-mail.\r\n\r\nJeśli chcesz wyświetlić to zgłoszenie online, aby podać dalsze informacje, załączyć pliki lub wyświetlić najnowsze aktualizacje, możesz odwiedzić stronę {{ ticket.ticket_url }}.\r\n\r\nZbadamy Twoje zapytanie i spróbujemy je jak najszybciej rozwiązać. Otrzymasz dalsze aktualizacje i rozwiązanie za pośrednictwem tego adresu e-mail.\r\n\r\n\r\n", "locale" : "pl", "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że otrzymaliśmy Twoje zapytanie do działu pomocy technicznej o temacie {{ ticket.title }}.
\r\n\r\nNa tym etapie nie musisz robić nic więcej. Twoje zgłoszenie otrzymało numer {{ ticket.ticket }} i wkrótce otrzymasz odpowiedź.
\r\n\r\neśli chcesz przesłać nam dalsze szczegóły lub masz pytania dotyczące tego zgłoszenia, podaj w temacie identyfikator zgłoszenia {{ ticket.ticket }}. Najprostrzym sposobem na zrobienie tego jest \"odpowiedź\" na tę wiadomość e-mail.
\r\n\r\nJeśli chcesz wyświetlić to zgłoszenie online, aby podać dalsze informacje, załączyć pliki lub wyświetlić najnowsze aktualizacje, możesz odwiedzić stronę {{ ticket.ticket_url }}.
\r\n\r\nZbadamy Twoje zapytanie i spróbujemy je jak najszybciej rozwiązać. Otrzymasz dalsze aktualizacje i rozwiązanie za pośrednictwem tego adresu e-mail.
", "template_name" : "newticket_submitter", "heading" : "Twoje zgłoszenie zostało zarejestowane", "subject" : "(Otwarte)" } }, { "pk" : 115, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Zgłoszenie przypisane", "subject" : "(Przypisane)", "template_name" : "assigned_cc", "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 116, "fields" : { "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "pl", "subject" : "(Przypisane Do Ciebie)", "heading" : "Zgłoszenie przypisane do Ciebie", "template_name" : "assigned_owner", "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} zostało Ciprzypisane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.
", "heading" : "Zgłoszenie zaktualizowane", "subject" : "(Zaktualizowane)", "template_name" : "updated_cc" }, "pk" : 117 }, { "pk" : 118, "fields" : { "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zgłoszenie zaktualizowane", "subject" : "(Zaktualizowane)", "template_name" : "updated_owner", "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.
" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją o aktualizacji tego zgłoszenia.\r\n\r\nNastępujący komentarz został dodany do zgłoszenia {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nJeśli chcesz przekazać nam dodatkowe informacje, odpowiedz na tego e-maila zachowując tytuł tej wiadomości w nienaruszonym stanie.\r\nOpcjonalnie, możesz również wyświetlić i zaktualizować to zgłoszenie online, odwiedzając stronę {{ ticket.ticket_url }}\r\n\r\n\r\n", "html" : "Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ninejszy e-mail jest informacją o aktualizacji tego zgłoszenia.
\r\n\r\nNastępujący komentarz został dodany do zgłoszenia {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Jeśli chcesz przekazać nam dodatkowe informacje, odpowiedz na tego e-maila zachowując tytuł tej wiadomości w nienaruszonym stanie. Opcjonalnie, możesz również wyświetlić i zaktualizować to zgłoszenie online, odwiedzając stronę {{ ticket.ticket_url }}.
", "heading" : "Twoje zgłoszenie zostało zaktualizowane", "subject" : "(Zaktualizowane)", "template_name" : "updated_submitter" }, "pk" : 119 }, { "pk" : 120, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", "html" : "Dzień dobry,
\r\n\r\nTwój problem został rozwiązany.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.
", "template_name" : "resolved_cc", "heading" : "Zgłoszenie rozwiązane", "subject" : "(Rozwiązane)" }, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zgłoszenie rozwiązane", "subject" : "(Rozwiązane)", "template_name" : "resolved_owner", "html" : "Dzień dobry,
\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.
" }, "pk" : 121 }, { "fields" : { "plain_text" : "Dzień dobry, \r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją dla Ciebie, iż udało nam się rozwiązać twój problem.\r\n\r\nNastępujące rozwiązanie zostało zaproponowane dla zgłoszenia {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCzy możesz potwierdzić, że to rozwiązane spełnia twoje potrzeby, abyśmy mogli zamknąć to zgłoszenie ? Jeśli masz dalsze pytania lub uważasz, że to rozwiązane jest satysfakcjonujące, odpowiedz na tego e-maila zachowując tytuł e-maila w nienaruszonym stanie.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}", "locale" : "pl", "heading" : "Twoje zgłoszenie zostało rozwiązane", "subject" : "(Rozwiązane)", "template_name" : "resolved_submitter", "html" : "Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }} Ninejszy e-mail jest informacją dla Ciebie, iż udało nam się rozwiązać twój problem.
\r\n\r\nNastępujące rozwiązanie zostało zaproponowane dla zgłoszenia {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Czy możesz potwierdzić, że to rozwiązane spełnia twoje potrzeby, abyśmy mogli zamknąć to zgłoszenie ? Jeśli masz dalsze pytania lub uważasz, że to rozwiązane jest satysfakcjonujące, odpowiedz na tego e-maila zachowując tytuł e-maila w nienaruszonym stanie.
\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" }, "pk" : 122, "model" : "helpdesk.emailtemplate" }, { "pk" : 123, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", "template_name" : "closed_cc", "heading" : "Zgłoszenie zamknięte", "subject" : "(Zamknięte)", "html" : "Dzień dobry,
\r\n\r\nZgłoszenie {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ resolution }}\r\n\r\n
Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 124, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n", "html" : "Dzień dobry,
\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}", "subject" : "(Zamknięte)", "heading" : "Zgłoszenie zamknięte", "template_name" : "closed_owner" }, "model" : "helpdesk.emailtemplate" }, { "pk" : 125, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją dla Ciebie, iż zgłoszenie zostało zamknięte.\r\n\r\nJeśli uważasz, że dla tego zgłoszenia w dalszym ciągu wymagana jest dalsza praca, daj nam znać. Po prostu odpowiedz na ten e-mail zachowując tytuł wiadomości w nienaruszonym stanie.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\r\n", "html" : "
Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ninejszy e-mail jest informacją dla Ciebie, iż zgłoszenie zostało zamknięte.
\r\n\r\nRozwiązanie problemu::
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}. Jeśli uważasz, że dla tego zgłoszenia w dalszym ciągu wymagana jest dalsza praca, daj nam znać. Po prostu odpowiedz na ten e-mail zachowując tytuł wiadomości w nienaruszonym stanie.
", "heading" : "Zgłoszenie zamknięte", "template_name" : "closed_submitter", "subject" : "(Zamknięte)" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zmieniono priorytet zgłoszenia", "subject" : "(Eskalacja)", "template_name" : "escalated_cc", "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} ('{{ ticket.title }}') został zmieniony priorytet automatycznie.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" }, "pk" : 126, "model" : "helpdesk.emailtemplate" }, { "pk" : 127, "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n", "html" : "
Dzień dobry,
\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Zmienionio priorytet przydzielonego do Ciebie zgłoszenia", "template_name" : "escalated_owner", "subject" : "(Eskalacja)" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "pl", "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ten e-mail ma na celu poinformowanie Cię o automatycznej zmianie priorytetu dla Twojego zgłoszenia, ponieważ był on otwarty dłużej niż oczekiwano.\r\n\r\n\r\nNiedługo przejrzymy Twoje zgłoszenie i postaramy się jak najszybciej rozwiązać problem.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.\r\n\r\n\r\n\r\n\r\n", "heading" : "Zmieniono priorytet Twojego zgłoszenia", "template_name" : "escalated_submitter", "subject" : "(Eskalacja)", "html" : "
Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ten e-mail ma na celu poinformowanie Cię o automatycznej zmianie priorytetu dla Twojego zgłoszenia, ponieważ był on otwarty dłużej niż oczekiwano.
\r\n\r\nNiedługo przejrzymy Twoje zgłoszenie i postaramy się jak najszybciej rozwiązać problem.
\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" }, "pk" : 128, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)
Původní zadání ticketu:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "template_name" : "assigned_cc", "heading" : "Ticket přiřazen", "subject" : "(Přiřazeno)", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}" }, "pk" : 129, "model" : "helpdesk.emailtemplate" }, { "pk" : 130, "fields" : { "template_name" : "assigned_owner", "heading" : "Ticket Vám byl přiřazen", "subject" : "(Ticket Vám byl přiřazen)", "html" : "
Hello,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} Vám byl přiřazen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: VÁM
\r\nProhlédnout online pro aktualizaci (nutné přihlášení)
Původní popis ticketu byl:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}", "locale" : "cs" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}", "locale" : "cs", "heading" : "Ticket Closed", "subject" : "(Uzavřeno)", "template_name" : "closed_cc", "html" : "
Dobrý den,
\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Důvod uzavření:
\r\n\r\n{{ resolution }}" }, "pk" : 131, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "
Dobrý den,
\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený Vám byl uzavřen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: Vám
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Důvod uzavření:
\r\n\r\n{{ resolution }}", "heading" : "Ticket uzavřen", "template_name" : "closed_owner", "subject" : "(Uzavřeno)", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}" }, "pk" : 132, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 133, "fields" : { "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vám potvrzujeme jeho uzavření.\r\n\r\nPokud si myslíte, že ticket vyžaduje další práci, dejte nám prosím vědět odpovědí na tento e-mail bez změněného předmětu zprávy.\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.\r\n\r\nDůvod rozřešení:\r\n\r\n{{ ticket.resolution }}", "html" : "
Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vám potvrzujeme jeho uzavření.
\r\n\r\nDůvod rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Pokud si přejete prohlídnout ticket on-line, navštivte {{ ticket.ticket_url }}. Pokud si myslíte, že ticket vyžaduje další práci, dejte nám prosím vědět odpovědí na tento e-mail bez změněného předmětu zprávy.
", "template_name" : "closed_submitter", "heading" : "Ticket uzavřen", "subject" : "(Uzavřeno)" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Dobrý den,
\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "heading" : "Ticket vyhrocen", "template_name" : "escalated_cc", "subject" : "(Vyhroceno)", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}" }, "pk" : 134 }, { "model" : "helpdesk.emailtemplate", "pk" : 135, "fields" : { "html" : "
Dobrý den,
\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n\r\n
Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.
", "subject" : "(Vyhroceno)", "heading" : "Váš přiřazený ticket byl vyhrocen", "template_name" : "escalated_owner", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve." } }, { "fields" : { "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vás upozorňujeme na automatické vyhrocení ticketu, protože byl otevřen déle než se očekávalo.\r\n\r\nBudeme se snažit o jeho nejrychlejší vyřešení.\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.", "locale" : "cs", "heading" : "Ticket vyhrocen", "template_name" : "escalated_submitter", "subject" : "(Vyhroceno)", "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vás upozorňujeme na automatické vyhrocení ticketu, protože byl otevřen déle než se očekávalo.
\r\n\r\nBudeme se snažit o jeho nejrychlejší vyřešení.
\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.
" }, "pk" : 136, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "pk" : 137, "fields" : { "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}", "heading" : "Založen nový ticket", "template_name" : "newticket_cc", "subject" : "(Otevřený)", "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)
Zadání:
\r\n\r\n{{ ticket.description|linebreaksbr }}" } }, { "fields" : { "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme vědět, že jsme přijali ticket \"{{ ticket.title }}\". \r\n\r\nV tuto chvíli nemusíte dělat nic. Váš ticket dostal číslo {{ ticket.ticket }} a v krátké době se k němu dostaneme a odpovíme Vám.\r\n\r\nPřejte-li si dostat další detaily nebo máte-li jakýkoliv dotaz stran ticketu, přidejte prosím do předmětu Vašeho e-mailu číslo ticketu '{{ ticket.ticket }}'. Nejsnáze tak učiníte, pokud odpovíte na tento e-mail.\r\n\r\nPodíváme se na problém a pokusíme se ho co nejdříve vyřešit. Další detaily Vám budeme psát na tuto e-mailovou adresu.Pokud se potřebujete podívat ticket online, přidat soubory nebo další detaily, navštivte {{ ticket.ticket_url }}.", "locale" : "cs", "html" : "
Dobrý den,
\r\n\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme vědět, že jsme přijali ticket {{ ticket.title }}.
\r\n\r\nV tuto chvíli nemusíte dělat nic. Váš ticket dostal číslo {{ ticket.ticket }} a v krátké době se k němu dostaneme a odpovíme Vám.
\r\n\r\nPřejte-li si dostat další detaily nebo máte-li jakýkoliv dotaz stran ticketu, přidejte prosím do předmětu Vašeho e-mailu číslo ticketu {{ ticket.ticket }}. Nejsnáze tak učiníte, pokud odpovíte na tento e-mail.
\r\n\r\nPokud se potřebujete podívat ticket online, přidat soubory nebo další detaily, navštivte {{ ticket.ticket_url }}.
", "heading" : "Váš ticket byl založen", "template_name" : "newticket_submitter", "subject" : "(Otevřen)" }, "pk" : 138, "model" : "helpdesk.emailtemplate" }, { "fields" : { "html" : "Dobrý den,
\r\n\r\nTicket byl rozřešen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-line (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.
", "heading" : "Ticket rozřešen", "subject" : "(Rozřešeno)", "template_name" : "resolved_cc", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít." }, "pk" : 139, "model" : "helpdesk.emailtemplate" }, { "model" : "helpdesk.emailtemplate", "fields" : { "html" : "Dobrý den,
\r\n\r\nticket přiřazený Vám byl právě rozřešen
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout on-line (nutné přihlášení)
Původní zadání:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.
", "heading" : "Ticket rozřešen", "template_name" : "resolved_owner", "subject" : "(Rozřešeno)", "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít" }, "pk" : 140 }, { "model" : "helpdesk.emailtemplate", "pk" : 141, "fields" : { "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem bychom Vás rádi informovali o jeho rozřešení.\r\n\r\nK ticketu {{ ticket.ticket }} bylo zadáno následující rozřešení:\r\n\r\n{{ resolution }}\r\n\r\nProsíme Vás o potvrzení, že toto rozřešení skutečně řeší Vaše potřeby a my můžeme ticket zavřít. Pokud máte jakékoliv další dotazy nebo pokud si myslíte, že řešení není adekvátní, odpovězte na tento e-mail a ponechte nezměněný předmět.\r\n\r\nPro on-line správu prosím navštivte {{ ticket.ticket_url }}", "locale" : "cs", "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket {{ ticket.title }}. Tímto e-mailem bychom Vás rádi informovali o jeho rozřešení.
\r\n\r\nK ticketu {{ ticket.ticket }}: bylo zadáno následující rozřešení:
\r\n\r\n{{ resolution }}\r\n\r\n
Prosíme Vás o potvrzení, že toto rozřešení skutečně řeší Vaše potřeby a my můžeme ticket zavřít. Pokud máte jakékoliv další dotazy nebo pokud si myslíte, že řešení není adekvátní, odpovězte na tento e-mail a ponechte nezměněný předmět.
\r\n\r\nPro on-line správu prosím navštivte {{ ticket.ticket_url }}.
", "subject" : "(Rozřešeno)", "heading" : "Váš ticket byl rozřešen", "template_name" : "resolved_submitter" } }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", "locale" : "cs", "heading" : "Ticket aktualizován", "template_name" : "updated_cc", "subject" : "(Aktualizováno)", "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-oline pro aktualizci (nutné přihlášení)
Popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Přidaný komentář:
\r\n\r\n{{ comment }}\r\n\r\n
Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.
" }, "pk" : 142 }, { "model" : "helpdesk.emailtemplate", "fields" : { "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", "locale" : "cs", "heading" : "Ticket aktualizován", "subject" : "(Aktualizováno)", "template_name" : "updated_owner", "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-oline pro aktualizci (nutné přihlášení)
Popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Přidaný komentář:
\r\n\r\n{{ comment }}\r\n\r\n
Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.
" }, "pk" : 143 }, { "pk" : 144, "fields" : { "locale" : "cs", "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem bychom Vás rádi informovali o jeho aktualizaci.\r\n\r\nK ticketu {{ ticket.ticket }} byl přidán následující komentář:\r\n\r\n{{ comment }}\r\n\r\nPokud potřebujete přidat další informace, prosím odpovězte na tento e-mail a ponechte původní předmět. Další možností je navštívit přímo formulář ticketu na adrese {{ ticket.ticket_url }}.", "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket {{ ticket.title }}. Tímto e-mailem bychom Vás rádi informovali o jeho aktualizaci.
\r\n\r\nK ticketu {{ ticket.ticket }} byl přidán následující komentář::
\r\n\r\n{{ comment }}\r\n\r\n
Pokud potřebujete přidat další informace, prosím odpovězte na tento e-mail a ponechte původní předmět. Další možností je navštívit přímo formulář ticketu na adrese {{ ticket.ticket_url }}.
", "subject" : "(Aktualizováno)", "heading" : "Váš ticket byl aktualizován", "template_name" : "updated_submitter" }, "model" : "helpdesk.emailtemplate" }, { "model": "helpdesk.emailtemplate", "pk": 145, "fields": { "template_name": "assigned_cc", "subject": "(Asiakaspalvelijan vaihto)", "heading": "Palvelupyynn\u00f6n asiakaspalvelija muuttunut", "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }}\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", "html": "Hei,
\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 146, "fields": { "template_name": "assigned_owner", "subject": "(Osoitettu sinulle)", "heading": "Palvelupyynt\u00f6 osoitettu sinulle", "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", "html": "
Hei,
\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: SIN\u00c4
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 147, "fields": { "template_name": "closed_cc", "subject": "(Valmistunut)", "heading": "Palvelupyynt\u00f6 valmistunut", "plain_text": "Hei,\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}') {% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:\r\n\r\n{{ resolution }}", "html": "
Hello,
\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:
\r\n\r\n{{ resolution }}\r\n\r\n
Voit tutkia palvelupyynt\u00f6\u00e4 netiss\u00e4 {{ ticket.staff_url }}.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 148, "fields": { "template_name": "closed_owner", "subject": "(Valmistunut)", "heading": "Palvelupyynt\u00f6 valmistunut", "plain_text": "Hei,\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\n\r\nVoit katsoa palvelupyynt\u00f6\u00e4 netiss\u00e4 linkist\u00e4 {{ ticket.staff_url }}", "html": "Hei,
\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Hei,
\r\n\r\nOlit j\u00e4tt\u00e4nyt palvelupyynn\u00f6n aiheesta {{ ticket.title }}. Palvelupyynt\u00f6 on nyt merkitty valmistuneeksi.
\r\n\r\nJos uskot, ett\u00e4 palvelupyynt\u00f6 tarvitsee viel\u00e4 lis\u00e4selvityst\u00e4, ota meihin yhteytt\u00e4 vastaamalla t\u00e4h\u00e4n s\u00e4hk\u00f6postiin ja pit\u00e4m\u00e4ll\u00e4 otsikko ennallaan.
\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Jos haluat tutkia palvelupyynn\u00f6n sis\u00e4lt\u00f6\u00e4 netiss\u00e4: {{ ticket.ticket_url }}
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 150, "fields": { "template_name": "escalated_cc", "subject": "(Eskaloitu)", "heading": "Palvelupyynt\u00f6 eskaloitu", "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") on eskaloitu automaattisesti.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", "html": "Hei,
\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ('{{ ticket.title }}') on eskaloitu automaattisesti.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 151, "fields": { "template_name": "escalated_owner", "subject": "(Eskaloitu)", "heading": "Sinulle osoitettu palvelupyynt\u00f6 eskaloitu", "plain_text": "Hei,\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.", "html": "
Hei,
\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 152, "fields": { "template_name": "escalated_submitter", "subject": "(Escalated)", "heading": "Palvelupyynt\u00f6si on eskaloitu", "plain_text": "Hei,\r\n\r\nOlit j\u00e4tt\u00e4nyt meille palvelupyynn\u00f6n otsikolla \"{{ ticket.title }}\". T\u00e4m\u00e4 s\u00e4hk\u00f6posti on tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6si on eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nSelvittelemme palvelupyynt\u00f6\u00e4si ja palaamme asiaan niin pian kuin mahdollista.\r\n\r\nJos haluat katsella palvelupyynt\u00f6\u00e4 netiss\u00e4 n\u00e4et sen linkin {{ ticket.ticket_url }} kautta.", "html": "
Hei,
\r\n\r\nOlit j\u00e4tt\u00e4nyt meille palvelupyynn\u00f6n otsikolla {{ ticket.title }} with us. T\u00e4m\u00e4 s\u00e4hk\u00f6posti on tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6si on eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.
\r\n\r\nSelvittelemme palvelupyynt\u00f6\u00e4si ja palaamme asiaan niin pian kuin mahdollista.
\r\n\r\nJos haluat katsella palvelupyynt\u00f6\u00e4 netiss\u00e4 n\u00e4et sen linkin {{ ticket.ticket_url }} kautta.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 153, "fields": { "template_name": "newticket_cc", "subject": "(Avattu)", "heading": "Uusi palvelupyynt\u00f6 avattu", "plain_text": "Hei,\r\n\r\nUusi palvelupyynt\u00f6 on avattu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n kuvaus:\r\n\r\n{{ ticket.description }}", "html": "Hei,
\r\n\r\nUusi palvelupyynt\u00f6 on avattu.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n kuvaus:
\r\n\r\n{{ ticket.description|linebreaksbr }}", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 154, "fields": { "template_name": "newticket_submitter", "subject": "(Avattu)", "heading": "Palvelupyynt\u00f6si vastaanotettu", "plain_text": "Hei,\r\n\r\nOlemme vastaanottaneet palvelupyynt\u00f6si jonka otsikko oli \"{{ ticket.title }}\". \r\n\r\nSinun ei tarvitse tehd\u00e4 mit\u00e4\u00e4n enemm\u00e4n t\u00e4ss\u00e4 vaiheessa. Lipullesi on annettu numero {{ticket.ticket}}, ja siihen vastataan pian.\r\n\r\nJos haluat l\u00e4hett\u00e4\u00e4 meille lis\u00e4tietoja tai jos sinulla on kysytt\u00e4v\u00e4\u00e4 t\u00e4st\u00e4 palvelupyynn\u00f6st\u00e4, lis\u00e4\u00e4 s\u00e4hk\u00f6postin otsikkoon palvelupyynn\u00f6n tunniste '{{ticket.ticket}}'. Helpoin tapa tehd\u00e4 t\u00e4m\u00e4 on vain painamalla \"Vastaa\" (\"Reply\") t\u00e4h\u00e4n viestiin.\r\n\r\nJos haluat katsoa t\u00e4t\u00e4 palvelupyynt\u00f6\u00e4 tarjotaksesi lis\u00e4tietoja, liitt\u00e4\u00e4ksesi tiedostoja tai tarkastellaksesi viimeisimpi\u00e4 p\u00e4ivityksi\u00e4, voit k\u00e4yd\u00e4 {{ticket.ticket_url}}.\r\n\r\nTutkimme palvelupyynt\u00f6\u00e4si ja yrit\u00e4mme ratkaista sen mahdollisimman pian. Saat lis\u00e4tietoja p\u00e4ivityksist\u00e4 ja ratkaisusta t\u00e4h\u00e4n s\u00e4hk\u00f6postiosoitteeseen.", "html": "
Hei,
\r\n\r\nOlemme vastaanottaneet palvelupyynt\u00f6si jonka otsikko oli {{ ticket.title }}.
\r\n\r\nSinun ei tarvitse tehd\u00e4 mit\u00e4\u00e4n enemm\u00e4n t\u00e4ss\u00e4 vaiheessa. Lipullesi on annettu numero {{ ticket.ticket }} ja siihen vastataan pian.
\r\n\r\nJos haluat l\u00e4hett\u00e4\u00e4 meille lis\u00e4tietoja tai jos sinulla on kysytt\u00e4v\u00e4\u00e4 t\u00e4st\u00e4 palvelupyynn\u00f6st\u00e4, lis\u00e4\u00e4 s\u00e4hk\u00f6postin otsikkoon palvelupyynn\u00f6n tunniste {{ticket.ticket}}. Helpoin tapa tehd\u00e4 t\u00e4m\u00e4 on vain painamalla \"Vastaa\" (\"Reply\") t\u00e4h\u00e4n viestiin.
\r\n\r\nJos haluat katsoa t\u00e4t\u00e4 palvelupyynt\u00f6\u00e4 tarjotaksesi lis\u00e4tietoja, liitt\u00e4\u00e4ksesi tiedostoja tai tarkastellaksesi viimeisimpi\u00e4 p\u00e4ivityksi\u00e4, voit k\u00e4yd\u00e4 {{ ticket.ticket_url }}.
\r\n\r\nTutkimme palvelupyynt\u00f6\u00e4si ja yrit\u00e4mme ratkaista sen mahdollisimman pian. Saat lis\u00e4tietoja p\u00e4ivityksist\u00e4 ja ratkaisusta t\u00e4h\u00e4n s\u00e4hk\u00f6postiosoitteeseen.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 155, "fields": { "template_name": "resolved_cc", "subject": "(Ratkaistu)", "heading": "Palvelupyynt\u00f6 ratkaistu", "plain_text": "Hello,\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijan kommentit liittyen ratkaisuun:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", "html": "Hello,
\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Asiakaspalvelijan kommentit liittyen ratkaisuun:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 156, "fields": { "template_name": "resolved_owner", "subject": "(Ratkaistu)", "heading": "Palvelupyynt\u00f6 ratkaistu", "plain_text": "Hello,\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit ratkaisuun liittyen:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", "html": "Hello,
\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Asiakaspalvelijamme kommentit ratkaisuun liittyen:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 157, "fields": { "template_name": "resolved_submitter", "subject": "(Ratkaistu)", "heading": "Palvelupyynt\u00f6si on merkitty ratkaistuksi", "plain_text": "Hei,\r\n\r\nOlit j\u00e4tt\u00e4nyt meille palvelupyynn\u00f6n otsikolla \"{{ ticket.title }}\". T\u00e4m\u00e4 s\u00e4hk\u00f6posti on tiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6 on merkitty ratkaistuksi.\r\n\r\nAlla asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n {{ ticket.ticket }} ratkaisuun:\r\n\r\n{{ resolution }}\r\n\r\nVoitteko tarkistaa, ett\u00e4 t\u00e4m\u00e4 ratkaisu vastaa tarpeitasi, jotta voimme sulkea t\u00e4m\u00e4n lipun? Jos sinulla on kysytt\u00e4v\u00e4\u00e4 tai et usko t\u00e4m\u00e4n ratkaisun olevan riitt\u00e4v\u00e4, vastaa t\u00e4h\u00e4n s\u00e4hk\u00f6postiin ja pid\u00e4 s\u00e4hk\u00f6postin otsikko ennallaan.\r\n\r\nJos haluat n\u00e4hd\u00e4 t\u00e4m\u00e4n palvelupyynn\u00f6n verkossa, voit k\u00e4yd\u00e4 t\u00e4\u00e4ll\u00e4 {{ ticket.ticket_url }}", "html": "Hei,
\r\n\r\nOlit j\u00e4tt\u00e4nyt meille palvelupyynn\u00f6n otsikolla {{ ticket.title }}. T\u00e4m\u00e4 s\u00e4hk\u00f6posti on tiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6 on merkitty ratkaistuksi.
\r\n\r\nAlla asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n {{ ticket.ticket }} ratkaisuun:
\r\n\r\n{{ resolution }}\r\n\r\n
Voitteko tarkistaa, ett\u00e4 t\u00e4m\u00e4 ratkaisu vastaa tarpeitasi, jotta voimme sulkea t\u00e4m\u00e4n lipun? Jos sinulla on kysytt\u00e4v\u00e4\u00e4 tai et usko t\u00e4m\u00e4n ratkaisun olevan riitt\u00e4v\u00e4, vastaa t\u00e4h\u00e4n s\u00e4hk\u00f6postiin ja pid\u00e4 s\u00e4hk\u00f6postin otsikko ennallaan.
\r\n\r\nJos haluat n\u00e4hd\u00e4 t\u00e4m\u00e4n palvelupyynn\u00f6n verkossa, voit k\u00e4yd\u00e4 t\u00e4\u00e4ll\u00e4 {{ ticket.ticket_url }}.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 158, "fields": { "template_name": "updated_cc", "subject": "(Muokattu)", "heading": "Palvelupyynt\u00f6\u00e4 muokattu", "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", "html": "Hei,
\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Alkuper\u00e4inen kuvaus:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Seuraava kommentti lis\u00e4ttiin:
\r\n\r\n{{ comment }}\r\n\r\n
{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 159, "fields": { "template_name": "updated_owner", "subject": "(Muokattu)", "heading": "Palvelupyynt\u00f6\u00e4 muokattu", "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", "html": "Hei,
\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty
\r\n\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
\r\nJono: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
\r\nTila: {{ ticket.get_status }}
\r\nAsiakaspalvelija: SIN\u00c4
\r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)
Alkuper\u00e4inen kuvaus:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Seuraava kommentti lis\u00e4ttiin:
\r\n\r\n{{ comment }}\r\n\r\n
{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.
", "locale": "fi" } }, { "model": "helpdesk.emailtemplate", "pk": 160, "fields": { "template_name": "updated_submitter", "subject": "(Muokattu)", "heading": "Palvelupyynt\u00f6\u00e4si muokattu", "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 j\u00e4tt\u00e4m\u00e4\u00e4si palvelupyynt\u00f6\u00e4 \"{{ ticket.title }}\" on p\u00e4ivitetty.\r\n\r\nSeuraava kommentti lis\u00e4ttiin palvelupyynt\u00f6\u00f6n {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nJos sinun on annettava meille lis\u00e4tietoja, vastaa t\u00e4h\u00e4n s\u00e4hk\u00f6postiin ja pid\u00e4 otsikko ennallaan. Voit my\u00f6s tarkastella ja p\u00e4ivitt\u00e4\u00e4 lippua verkossa k\u00e4ym\u00e4ll\u00e4 {{ ticket.ticket_url }}", "html": "Hei,
\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 j\u00e4tt\u00e4m\u00e4\u00e4si palvelupyynt\u00f6\u00e4 {{ ticket.title }} on p\u00e4ivitetty.
\r\n\r\nSeuraava kommentti lis\u00e4ttiin palvelupyynt\u00f6\u00f6n {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Jos sinun on annettava meille lis\u00e4tietoja, vastaa t\u00e4h\u00e4n s\u00e4hk\u00f6postiin ja pid\u00e4 otsikko ennallaan. Voit my\u00f6s tarkastella ja p\u00e4ivitt\u00e4\u00e4 lippua verkossa k\u00e4ym\u00e4ll\u00e4 {{ ticket.ticket_url }}.
", "locale": "fi" } } ]