from django.contrib.auth import get_user_model from django.contrib.sites.models import Site from django.core import mail from django.urls import reverse from django.test import TestCase from django.test.client import Client from django.utils import timezone from helpdesk.models import CustomField, Queue, Ticket from helpdesk import settings as helpdesk_settings try: # python 3 from urllib.parse import urlparse except ImportError: # python 2 from urlparse import urlparse from helpdesk.templatetags.ticket_to_link import num_to_link from helpdesk.user import HelpdeskUser class TicketActionsTestCase(TestCase): fixtures = ['emailtemplate.json'] def setUp(self): self.queue_public = Queue.objects.create( title='Queue 1', slug='q1', allow_public_submission=True, new_ticket_cc='new.public@example.com', updated_ticket_cc='update.public@example.com' ) self.queue_private = Queue.objects.create( title='Queue 2', slug='q2', allow_public_submission=False, new_ticket_cc='new.private@example.com', updated_ticket_cc='update.private@example.com' ) self.ticket_data = { 'title': 'Test Ticket', 'description': 'Some Test Ticket', } self.client = Client() helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = False def loginUser(self, is_staff=True): """Create a staff user and login""" User = get_user_model() self.user = User.objects.create( username='User_1', is_staff=is_staff, ) self.user.set_password('pass') self.user.save() self.client.login(username='User_1', password='pass') def test_ticket_markdown(self): ticket_data = { 'queue': self.queue_public, 'title': 'Test Ticket', 'description': '*bold*', } ticket = Ticket.objects.create(**ticket_data) self.assertEqual(ticket.get_markdown(), "

bold

") def test_delete_ticket_staff(self): # make staff user self.loginUser() """Tests whether staff can delete tickets""" ticket_data = dict(queue=self.queue_public, **self.ticket_data) ticket = Ticket.objects.create(**ticket_data) ticket_id = ticket.id response = self.client.get(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True) self.assertContains(response, 'Are you sure you want to delete this ticket') response = self.client.post(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True) first_redirect = response.redirect_chain[0] first_redirect_url = first_redirect[0] # Ensure we landed on the "View" page. # Django 1.9 compatible way of testing this # https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris urlparts = urlparse(first_redirect_url) self.assertEqual(urlparts.path, reverse('helpdesk:home')) # test ticket deleted with self.assertRaises(Ticket.DoesNotExist): Ticket.objects.get(pk=ticket_id) def test_update_ticket_staff(self): """Tests whether staff can update ticket details""" # make staff user self.loginUser() # create second user User = get_user_model() self.user2 = User.objects.create( username='User_2', is_staff=True, ) initial_data = { 'title': 'Private ticket test', 'queue': self.queue_public, 'assigned_to': self.user, 'status': Ticket.OPEN_STATUS, } # create ticket ticket = Ticket.objects.create(**initial_data) ticket_id = ticket.id # assign new owner post_data = { 'owner': self.user2.id, } response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True) self.assertContains(response, 'Changed Owner from User_1 to User_2') # change status with users email assigned and submitter email assigned, # which triggers emails being sent ticket.assigned_to = self.user2 ticket.submitter_email = 'submitter@test.com' ticket.save() self.user2.email = 'user2@test.com' self.user2.save() self.user.email = 'user1@test.com' self.user.save() post_data = { 'new_status': Ticket.CLOSED_STATUS, 'public': True } # do this also to a newly assigned user (different from logged in one) ticket.assigned_to = self.user response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True) self.assertContains(response, 'Changed Status from Open to Closed') post_data = { 'new_status': Ticket.OPEN_STATUS, 'owner': self.user2.id, 'public': True } response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True) self.assertContains(response, 'Changed Status from Open to Closed') def test_can_access_ticket(self): """Tests whether non-staff but assigned user still counts as owner""" # make non-staff user self.loginUser(is_staff=False) # create second user User = get_user_model() self.user2 = User.objects.create( username='User_2', is_staff=False, ) initial_data = { 'title': 'Private ticket test', 'queue': self.queue_private, 'assigned_to': self.user, 'status': Ticket.OPEN_STATUS, } # create ticket helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = True ticket = Ticket.objects.create(**initial_data) self.assertEqual(HelpdeskUser(self.user).can_access_ticket(ticket), True) self.assertEqual(HelpdeskUser(self.user2).can_access_ticket(ticket), False) def test_num_to_link(self): """Test that we are correctly expanding links to tickets from IDs""" # make staff user self.loginUser() initial_data = { 'title': 'Some private ticket', 'queue': self.queue_public, 'assigned_to': self.user, 'status': Ticket.OPEN_STATUS, } # create ticket ticket = Ticket.objects.create(**initial_data) ticket_id = ticket.id # generate the URL text result = num_to_link('this is ticket#%s' % ticket_id) self.assertEqual(result, "this is ticket #%s" % (ticket_id, ticket_id)) result2 = num_to_link('whoa another ticket is here #%s huh' % ticket_id) self.assertEqual(result2, "whoa another ticket is here #%s huh" % (ticket_id, ticket_id)) def test_create_ticket_getform(self): self.loginUser() response = self.client.get(reverse('helpdesk:submit'), follow=True) self.assertEqual(response.status_code, 200) # TODO this needs to be checked further def test_merge_tickets(self): self.loginUser() # Create two tickets ticket_1 = Ticket.objects.create( queue=self.queue_public, title='Ticket 1', description='Description from ticket 1', submitter_email='user1@mail.com', status=Ticket.RESOLVED_STATUS, resolution='Awesome resolution for ticket 1' ) ticket_1_follow_up = ticket_1.followup_set.create(title='Ticket 1 creation') ticket_1_cc = ticket_1.ticketcc_set.create(user=self.user) ticket_1_created = ticket_1.created due_date = timezone.now() ticket_2 = Ticket.objects.create( queue=self.queue_public, title='Ticket 2', description='Description from ticket 2', submitter_email='user2@mail.com', due_date=due_date, assigned_to=self.user ) ticket_2_follow_up = ticket_1.followup_set.create(title='Ticket 2 creation') ticket_2_cc = ticket_2.ticketcc_set.create(email='random@mail.com') # Create custom fields and set values for tickets custom_field_1 = CustomField.objects.create( name='test', label='Test', data_type='varchar', ) ticket_1_field_1 = 'This is for the test field' ticket_1.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_1_field_1) ticket_2_field_1 = 'Another test text' ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_2_field_1) custom_field_2 = CustomField.objects.create( name='number', label='Number', data_type='integer', ) ticket_2_field_2 = '444' ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_2, value=ticket_2_field_2) # Check that it correctly redirects to the intermediate page response = self.client.post( reverse('helpdesk:mass_update'), data={ 'ticket_id': [str(ticket_1.id), str(ticket_2.id)], 'action': 'merge' }, follow=True ) redirect_url = '%s?tickets=%s&tickets=%s' % (reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id) self.assertRedirects(response, redirect_url) self.assertContains(response, ticket_1.description) self.assertContains(response, ticket_1.resolution) self.assertContains(response, ticket_1.submitter_email) self.assertContains(response, ticket_1_field_1) self.assertContains(response, ticket_2.description) self.assertContains(response, ticket_2.submitter_email) self.assertContains(response, ticket_2_field_1) self.assertContains(response, ticket_2_field_2) # Check that the merge is correctly done response = self.client.post( redirect_url, data={ 'chosen_ticket': str(ticket_1.id), 'due_date': str(ticket_2.id), 'status': str(ticket_1.id), 'submitter_email': str(ticket_2.id), 'description': str(ticket_2.id), 'assigned_to': str(ticket_2.id), custom_field_1.name: str(ticket_1.id), custom_field_2.name: str(ticket_2.id), }, follow=True ) self.assertRedirects(response, ticket_1.get_absolute_url()) ticket_2.refresh_from_db() self.assertEqual(ticket_2.merged_to, ticket_1) self.assertEqual(ticket_2.followup_set.count(), 0) self.assertEqual(ticket_2.ticketcc_set.count(), 0) ticket_1.refresh_from_db() self.assertEqual(ticket_1.created, ticket_1_created) self.assertEqual(ticket_1.due_date, due_date) self.assertEqual(ticket_1.status, Ticket.RESOLVED_STATUS) self.assertEqual(ticket_1.submitter_email, ticket_2.submitter_email) self.assertEqual(ticket_1.description, ticket_2.description) self.assertEqual(ticket_1.assigned_to, ticket_2.assigned_to) self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_1).value, ticket_1_field_1) self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_2).value, ticket_2_field_2) self.assertEqual(list(ticket_1.followup_set.all()), [ticket_1_follow_up, ticket_2_follow_up]) self.assertEqual(list(ticket_1.ticketcc_set.all()), [ticket_1_cc, ticket_2_cc])