# django-helpdesk English language translation # Copyright (C) 2011 Ross Poulton # This file is distributed under the same license as the django-helpdesk package. # Ross Poulton , 2011. # #, fuzzy msgid "" msgstr "" "Project-Id-Version: 0.1\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2010-09-04 06:55+0000\n" "PO-Revision-Date: 2011-07-02 07:12+10" "Last-Translator: Ross Poulton \n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" #: forms.py:28 forms.py:203 templates/helpdesk/dashboard.html:10 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44 #: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:54 #: templates/helpdesk/ticket_list.html:75 #: templates/helpdesk/ticket_list.html:183 msgid "Queue" msgstr "" #: forms.py:37 msgid "Summary of the problem" msgstr "" #: forms.py:42 msgid "Submitter E-Mail Address" msgstr "" #: forms.py:43 msgid "" "This e-mail address will receive copies of all public updates to this ticket." msgstr "" #: forms.py:49 msgid "Description of Issue" msgstr "" #: forms.py:56 msgid "Case owner" msgstr "" #: forms.py:57 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" #: forms.py:65 models.py:312 management/commands/escalate_tickets.py:152 #: templates/helpdesk/public_view_ticket.html:21 #: templates/helpdesk/ticket.html:65 templates/helpdesk/ticket.html.py:170 #: templates/helpdesk/ticket_list.html:81 views/staff.py:231 msgid "Priority" msgstr "" #: forms.py:66 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" #: forms.py:72 forms.py:239 msgid "Attach File" msgstr "" #: forms.py:73 forms.py:240 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" #: forms.py:81 templates/helpdesk/public_view_ticket.html:27 #: templates/helpdesk/ticket.html:76 templates/helpdesk/ticket.html.py:173 #: templates/helpdesk/ticket_list.html:58 #: templates/helpdesk/ticket_list.html:183 views/staff.py:242 msgid "Tags" msgstr "" #: forms.py:82 msgid "" "Words, separated by spaces, or phrases separated by commas. These should " "communicate significant characteristics of this ticket" msgstr "" #: forms.py:115 msgid "Ticket Opened" msgstr "" #: forms.py:122 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" #: forms.py:212 msgid "Summary of your query" msgstr "" #: forms.py:217 msgid "Your E-Mail Address" msgstr "" #: forms.py:218 msgid "We will e-mail you when your ticket is updated." msgstr "" #: forms.py:223 msgid "Description of your issue" msgstr "" #: forms.py:225 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" #: forms.py:233 msgid "Urgency" msgstr "" #: forms.py:234 msgid "Please select a priority carefully." msgstr "" #: forms.py:264 msgid "Ticket Opened Via Web" msgstr "" #: forms.py:334 msgid "Show Ticket List on Login?" msgstr "" #: forms.py:335 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" #: forms.py:340 msgid "E-mail me on ticket change?" msgstr "" #: forms.py:341 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody " "else, do you want to receive an e-mail?" msgstr "" #: forms.py:346 msgid "E-mail me when assigned a ticket?" msgstr "" #: forms.py:347 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" #: forms.py:352 msgid "E-mail me when a ticket is changed via the API?" msgstr "" #: forms.py:353 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" #: forms.py:358 msgid "Number of tickets to show per page" msgstr "" #: forms.py:359 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" #: forms.py:366 msgid "Use my e-mail address when submitting tickets?" msgstr "" #: forms.py:367 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" #: models.py:32 models.py:250 models.py:460 models.py:744 models.py:775 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44 #: templates/helpdesk/ticket.html:164 templates/helpdesk/ticket_list.html:72 #: templates/helpdesk/ticket_list.html:183 views/staff.py:221 msgid "Title" msgstr "" #: models.py:37 models.py:749 msgid "Slug" msgstr "" #: models.py:38 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" #: models.py:43 models.py:963 models.py:1029 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" #: models.py:46 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use " "IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" #: models.py:52 msgid "Locale" msgstr "" #: models.py:56 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" #: models.py:60 msgid "Allow Public Submission?" msgstr "" #: models.py:63 msgid "Should this queue be listed on the public submission form?" msgstr "" #: models.py:68 msgid "Allow E-Mail Submission?" msgstr "" #: models.py:71 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" #: models.py:76 msgid "Escalation Days" msgstr "" #: models.py:79 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" #: models.py:84 msgid "New Ticket CC Address" msgstr "" #: models.py:87 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue" msgstr "" #: models.py:92 msgid "Updated Ticket CC Address" msgstr "" #: models.py:95 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue" msgstr "" #: models.py:101 msgid "E-Mail Box Type" msgstr "" #: models.py:103 msgid "POP 3" msgstr "" #: models.py:103 msgid "IMAP" msgstr "" #: models.py:106 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" #: models.py:111 msgid "E-Mail Hostname" msgstr "" #: models.py:115 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" #: models.py:120 msgid "E-Mail Port" msgstr "" #: models.py:123 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" #: models.py:129 msgid "Use SSL for E-Mail?" msgstr "" #: models.py:132 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" #: models.py:137 msgid "E-Mail Username" msgstr "" #: models.py:141 msgid "Username for accessing this mailbox." msgstr "" #: models.py:145 msgid "E-Mail Password" msgstr "" #: models.py:149 msgid "Password for the above username" msgstr "" #: models.py:153 msgid "IMAP Folder" msgstr "" #: models.py:157 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" #: models.py:164 msgid "E-Mail Check Interval" msgstr "" #: models.py:165 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" #: models.py:235 templates/helpdesk/dashboard.html:10 #: templates/helpdesk/ticket.html:134 msgid "Open" msgstr "" #: models.py:236 templates/helpdesk/ticket.html:139 #: templates/helpdesk/ticket.html.py:144 templates/helpdesk/ticket.html:149 msgid "Reopened" msgstr "" #: models.py:237 templates/helpdesk/dashboard.html:10 #: templates/helpdesk/ticket.html:135 templates/helpdesk/ticket.html.py:140 #: templates/helpdesk/ticket.html:145 msgid "Resolved" msgstr "" #: models.py:238 templates/helpdesk/ticket.html:136 #: templates/helpdesk/ticket.html.py:141 templates/helpdesk/ticket.html:146 #: templates/helpdesk/ticket.html.py:150 msgid "Closed" msgstr "" #: models.py:242 msgid "1. Critical" msgstr "" #: models.py:243 msgid "2. High" msgstr "" #: models.py:244 msgid "3. Normal" msgstr "" #: models.py:245 msgid "4. Low" msgstr "" #: models.py:246 msgid "5. Very Low" msgstr "" #: models.py:257 templates/helpdesk/dashboard.html:44 #: templates/helpdesk/ticket_list.html:69 #: templates/helpdesk/ticket_list.html:183 msgid "Created" msgstr "" #: models.py:259 msgid "Date this ticket was first created" msgstr "" #: models.py:263 msgid "Modified" msgstr "" #: models.py:265 msgid "Date this ticket was most recently changed." msgstr "" #: models.py:269 templates/helpdesk/public_view_ticket.html:16 #: templates/helpdesk/ticket.html:60 msgid "Submitter E-Mail" msgstr "" #: models.py:272 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" #: models.py:284 templates/helpdesk/dashboard.html:26 #: templates/helpdesk/ticket_list.html:55 #: templates/helpdesk/ticket_list.html:78 #: templates/helpdesk/ticket_list.html:183 msgid "Status" msgstr "" #: models.py:290 msgid "On Hold" msgstr "" #: models.py:293 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" #: models.py:298 models.py:753 templates/helpdesk/public_view_ticket.html:33 #: templates/helpdesk/ticket.html:83 msgid "Description" msgstr "" #: models.py:301 msgid "The content of the customers query." msgstr "" #: models.py:305 templates/helpdesk/public_view_ticket.html:40 #: templates/helpdesk/ticket.html:90 msgid "Resolution" msgstr "" #: models.py:308 msgid "The resolution provided to the customer by our staff." msgstr "" #: models.py:316 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" #: models.py:323 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" #: models.py:332 templates/helpdesk/ticket.html:56 views/feeds.py:91 #: views/feeds.py:117 views/feeds.py:171 views/staff.py:178 msgid "Unassigned" msgstr "" #: models.py:371 msgid " - On Hold" msgstr "" #: models.py:456 models.py:678 models.py:956 msgid "Date" msgstr "" #: models.py:467 views/staff.py:192 msgid "Comment" msgstr "" #: models.py:473 msgid "Public" msgstr "" #: models.py:476 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" #: models.py:487 templates/helpdesk/ticket.html:132 msgid "New Status" msgstr "" #: models.py:491 msgid "If the status was changed, what was it changed to?" msgstr "" #: models.py:522 msgid "Field" msgstr "" #: models.py:527 msgid "Old Value" msgstr "" #: models.py:533 msgid "New Value" msgstr "" #: models.py:541 msgid "removed" msgstr "" #: models.py:543 #, python-format msgid "set to %s" msgstr "" #: models.py:545 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" #: models.py:576 msgid "File" msgstr "" #: models.py:581 msgid "Filename" msgstr "" #: models.py:586 msgid "MIME Type" msgstr "" #: models.py:591 msgid "Size" msgstr "" #: models.py:592 msgid "Size of this file in bytes" msgstr "" #: models.py:627 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" #: models.py:632 models.py:673 models.py:951 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" #: models.py:634 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" #: models.py:639 msgid "Body" msgstr "" #: models.py:640 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " "{{ queue }} - The queue; and {{ user }} - the current user." msgstr "" #: models.py:667 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" #: models.py:679 msgid "Date on which escalation should not happen" msgstr "" #: models.py:696 msgid "Template Name" msgstr "" #: models.py:702 msgid "Subject" msgstr "" #: models.py:704 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is " "available as in plain_text, below." msgstr "" #: models.py:710 msgid "Heading" msgstr "" #: models.py:712 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same " "context is available as in plain_text, below." msgstr "" #: models.py:718 msgid "Plain Text" msgstr "" #: models.py:719 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" #: models.py:725 msgid "HTML" msgstr "" #: models.py:726 msgid "The same context is available here as in plain_text, above." msgstr "" #: models.py:780 msgid "Question" msgstr "" #: models.py:784 msgid "Answer" msgstr "" #: models.py:788 msgid "Votes" msgstr "" #: models.py:789 msgid "Total number of votes cast for this item" msgstr "" #: models.py:793 msgid "Positive Votes" msgstr "" #: models.py:794 msgid "Number of votes for this item which were POSITIVE." msgstr "" #: models.py:798 msgid "Last Updated" msgstr "" #: models.py:799 msgid "The date on which this question was most recently changed." msgstr "" #: models.py:813 msgid "Unrated" msgstr "" #: models.py:841 templates/helpdesk/ticket_list.html:142 msgid "Query Name" msgstr "" #: models.py:843 msgid "User-provided name for this query" msgstr "" #: models.py:847 msgid "Shared With Other Users?" msgstr "" #: models.py:850 msgid "Should other users see this query?" msgstr "" #: models.py:854 msgid "Search Query" msgstr "" #: models.py:855 msgid "Pickled query object. Be wary changing this." msgstr "" #: models.py:876 msgid "Settings Dictionary" msgstr "" #: models.py:877 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" #: models.py:945 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" #: models.py:957 msgid "Date on which this e-mail address was added" msgstr "" #: models.py:965 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" #: models.py:970 msgid "Save Emails in Mailbox?" msgstr "" #: models.py:973 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" #: models.py:1025 msgid "User who wishes to receive updates for this ticket." msgstr "" #: models.py:1032 msgid "For non-user followers, enter their e-mail address" msgstr "" #: models.py:1036 msgid "Can View Ticket?" msgstr "" #: models.py:1038 msgid "Can this CC login to view the ticket details?" msgstr "" #: models.py:1042 msgid "Can Update Ticket?" msgstr "" #: models.py:1044 msgid "Can this CC login and update the ticket?" msgstr "" #: management/commands/escalate_tickets.py:146 #, python-format msgid "Ticket escalated after %s days" msgstr "" #: management/commands/get_email.py:147 msgid "Created from e-mail" msgstr "" #: management/commands/get_email.py:151 msgid "Unknown Sender" msgstr "" #: management/commands/get_email.py:203 msgid "" "No plain-text email body available. Please see attachment email_html_body." "html." msgstr "" #: management/commands/get_email.py:207 msgid "email_html_body.html" msgstr "" #: management/commands/get_email.py:284 msgid " (Reopened" msgstr "" #: management/commands/get_email.py:286 msgid " (Updated)" msgstr "" #: management/commands/get_email.py:308 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" #: management/commands/get_email.py:316 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" #: templates/helpdesk/base.html:4 msgid "Powered by Jutda Helpdesk" msgstr "" #: templates/helpdesk/base.html:9 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 msgid "My Open Tickets" msgstr "" #: templates/helpdesk/base.html:10 msgid "All Recent Activity" msgstr "" #: templates/helpdesk/base.html:11 templates/helpdesk/dashboard.html:43 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" #: templates/helpdesk/base.html:17 templates/helpdesk/public_base.html:3 #: templates/helpdesk/public_base.html:11 msgid "Helpdesk" msgstr "" #: templates/helpdesk/base.html:19 msgid "Dashboard" msgstr "" #: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:182 msgid "Tickets" msgstr "" #: templates/helpdesk/base.html:21 msgid "New Ticket" msgstr "" #: templates/helpdesk/base.html:22 msgid "Stats" msgstr "" #: templates/helpdesk/base.html:23 msgid "Logout" msgstr "" #: templates/helpdesk/base.html:24 msgid "Search..." msgstr "" #: templates/helpdesk/base.html:24 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" #: templates/helpdesk/base.html:31 msgid "Powered by Jutda Helpdesk." msgstr "" #: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 #: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 msgid "RSS Icon" msgstr "" #: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" #: templates/helpdesk/base.html:31 msgid "API" msgstr "" #: templates/helpdesk/base.html:31 msgid "User Settings" msgstr "" #: templates/helpdesk/base.html:31 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 msgid "Delete Saved Query" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:5 #, python-format msgid "" "\n" "

Delete Query

\n" "\n" "

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket " "listing.

\n" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" "\n" "

You have shared this query, so other users may be using it. If you delete " "it, they will have to manually create their own query.

\n" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:15 #: templates/helpdesk/delete_ticket.html:11 msgid "No, Don't Delete It" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:17 #: templates/helpdesk/delete_ticket.html:13 msgid "Yes - Delete It" msgstr "" #: templates/helpdesk/create_ticket.html:3 msgid "Create Ticket" msgstr "" #: templates/helpdesk/create_ticket.html:6 msgid "" "

Submit a Ticket

\n" "\n" "

Unless otherwise stated, all fields are required. Please provide as " "descriptive a title and description as possible.

" msgstr "" #: templates/helpdesk/create_ticket.html:17 #: templates/helpdesk/edit_ticket.html:19 #: templates/helpdesk/public_homepage.html:31 msgid "(Optional)" msgstr "" #: templates/helpdesk/create_ticket.html:26 #: templates/helpdesk/public_homepage.html:40 msgid "Submit Ticket" msgstr "" #: templates/helpdesk/dashboard.html:2 msgid "Helpdesk Dashboard" msgstr "" #: templates/helpdesk/dashboard.html:9 msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:25 msgid "Your Tickets" msgstr "" #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44 #: templates/helpdesk/ticket_list.html:183 msgid "Pr" msgstr "" #: templates/helpdesk/dashboard.html:26 msgid "Last Update" msgstr "" #: templates/helpdesk/dashboard.html:38 msgid "You have no tickets assigned to you." msgstr "" #: templates/helpdesk/dashboard.html:52 templates/helpdesk/ticket.html:56 msgid "Take" msgstr "" #: templates/helpdesk/dashboard.html:52 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 msgid "Delete" msgstr "" #: templates/helpdesk/dashboard.html:56 msgid "There are no unassigned tickets." msgstr "" #: templates/helpdesk/delete_ticket.html:3 msgid "Delete Ticket" msgstr "" #: templates/helpdesk/delete_ticket.html:5 #, python-format msgid "" "\n" "

Delete Ticket

\n" "\n" "

Are you sure you want to delete this ticket (%(ticket_title)s)? " "All traces of the ticket, including followups, attachments, and updates will " "be irreversably removed.

\n" msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" #: templates/helpdesk/edit_ticket.html:6 msgid "" "

Edit a Ticket

\n" "\n" "

Unless otherwise stated, all fields are required. Please provide as " "descriptive a title and description as possible.

\n" "\n" "

Note: Editing a ticket does not send an e-mail " "to the ticket owner or submitter. No new details should be entered, this " "form should only be used to fix incorrect details or clean up the submission." "

" msgstr "" #: templates/helpdesk/edit_ticket.html:28 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" #: templates/helpdesk/email_ignore_add.html:5 msgid "" "\n" "

Ignore E-Mail Address

\n" "\n" "

To ignore an e-mail address and prevent any emails from that address " "creating tickets automatically, enter the e-mail address below.

\n" "\n" "

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain." "com or user@*.

" msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" #: templates/helpdesk/email_ignore_del.html:5 #, python-format msgid "" "\n" "

Un-Ignore E-Mail Address

\n" "\n" "

Are you sure you wish to stop removing this email address (%" "(email_address)s) and allow their e-mails to automatically create " "tickets in your system? You can re-add this e-mail address at any time.

\n" msgstr "" #: templates/helpdesk/email_ignore_del.html:11 msgid "Keep Ignoring It" msgstr "" #: templates/helpdesk/email_ignore_del.html:13 msgid "Stop Ignoring It" msgstr "" #: templates/helpdesk/email_ignore_list.html:3 #: templates/helpdesk/email_ignore_list.html:12 msgid "Ignored E-Mail Addresses" msgstr "" #: templates/helpdesk/email_ignore_list.html:5 msgid "" "\n" "

Ignored E-Mail Addresses

\n" "\n" "

The following e-mail addresses are currently being ignored by the " "incoming e-mail processor. You can add a new e-mail address " "to the list or delete any of the items below as required.

" msgstr "" #: templates/helpdesk/email_ignore_list.html:13 msgid "Date Added" msgstr "" #: templates/helpdesk/email_ignore_list.html:13 msgid "Queues" msgstr "" #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 msgid "All" msgstr "" #: templates/helpdesk/email_ignore_list.html:22 msgid "Keep" msgstr "" #: templates/helpdesk/email_ignore_list.html:29 msgid "" "Note: If the 'Keep' option is not selected, emails sent " "from that address will be deleted permanently." msgstr "" #: templates/helpdesk/kb_category.html:4 #: templates/helpdesk/kb_category.html:11 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" #: templates/helpdesk/kb_category.html:6 #, python-format msgid "You are viewing all items in the %(kbcat)s category." msgstr "" #: templates/helpdesk/kb_category.html:12 msgid "Article" msgstr "" #: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14 msgid "Knowledgebase" msgstr "" #: templates/helpdesk/kb_index.html:6 msgid "" "We have listed a number of knowledgebase articles for your perusal in the " "following categories. Please check to see if any of these articles address " "your problem prior to opening a support ticket." msgstr "" #: templates/helpdesk/kb_index.html:9 msgid "Knowledgebase Categories" msgstr "" #: templates/helpdesk/kb_index.html:10 msgid "Category" msgstr "" #: templates/helpdesk/kb_item.html:4 #, python-format msgid "Knowledgebase: %(item)s" msgstr "" #: templates/helpdesk/kb_item.html:13 #, python-format msgid "" "View other %(category_title)s articles, or continue viewing other knowledgebase articles." msgstr "" #: templates/helpdesk/kb_item.html:15 msgid "Feedback" msgstr "" #: templates/helpdesk/kb_item.html:17 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" #: templates/helpdesk/kb_item.html:20 msgid "This article was useful to me" msgstr "" #: templates/helpdesk/kb_item.html:21 msgid "This article was not useful to me" msgstr "" #: templates/helpdesk/kb_item.html:24 msgid "The results of voting by other readers of this article are below:" msgstr "" #: templates/helpdesk/kb_item.html:27 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" #: templates/helpdesk/kb_item.html:28 #, python-format msgid "Votes: %(votes)s" msgstr "" #: templates/helpdesk/kb_item.html:29 #, python-format msgid "Overall Rating: %(score)s" msgstr "" #: templates/helpdesk/public_base.html:13 msgid "Submit A Ticket" msgstr "" #: templates/helpdesk/public_base.html:15 msgid "Log In" msgstr "" #: templates/helpdesk/public_base.html:22 msgid "Powered by Jutda HelpDesk." msgstr "" #: templates/helpdesk/public_homepage.html:4 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" msgstr "" #: templates/helpdesk/public_homepage.html:9 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" #: templates/helpdesk/public_homepage.html:12 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" #: templates/helpdesk/public_homepage.html:16 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" #: templates/helpdesk/public_homepage.html:20 msgid "Submit a Ticket" msgstr "" #: templates/helpdesk/public_homepage.html:22 msgid "" "All fields are required. Please provide as descriptive a title and " "description as possible." msgstr "" #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" #: templates/helpdesk/public_spam.html:6 msgid "" "

Sorry, but there has been an error trying to submit your ticket.

\n" "\n" "

Our system has marked your submission as spam, so we are " "unable to save it. If this is not spam, please press back and re-type your " "message. Be careful to avoid sounding 'spammy', and if you have heaps of " "links please try removing them if possible.

\n" "\n" "

We are sorry for any inconvenience, however this check is required to " "avoid our helpdesk resources being overloaded by spammers.

\n" msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" #: templates/helpdesk/public_view_ticket.html:8 #, python-format msgid "Queue: %(queue_name)s" msgstr "" #: templates/helpdesk/public_view_ticket.html:11 #: templates/helpdesk/ticket.html:50 msgid "Submitted On" msgstr "" #: templates/helpdesk/public_view_ticket.html:40 #: templates/helpdesk/ticket.html:90 msgid "Accept" msgstr "" #: templates/helpdesk/public_view_ticket.html:40 #: templates/helpdesk/ticket.html:90 msgid "Accept and Close" msgstr "" #: templates/helpdesk/public_view_ticket.html:49 #: templates/helpdesk/ticket.html:99 msgid "Follow-Ups" msgstr "" #: templates/helpdesk/public_view_ticket.html:57 #: templates/helpdesk/ticket.html:107 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" #: templates/helpdesk/report_index.html:3 #: templates/helpdesk/report_output.html:3 #: templates/helpdesk/report_output.html:6 msgid "Reports & Statistics" msgstr "" #: templates/helpdesk/report_index.html:6 msgid "" "\n" "

Reports & Statistics

\n" "\n" "

You haven't created any tickets yet, so you cannot run any reports.

\n" msgstr "" #: templates/helpdesk/report_index.html:12 msgid "" "\n" "

Reports & Statistics

\n" "\n" "\n" "\n" "\n" msgstr "" #: templates/helpdesk/rss_list.html:6 msgid "" "The following RSS feeds are available for you to monitor using your " "preferred RSS software. With the exception of the 'Latest Activity' feed, " "all feeds provide information only on Open and Reopened cases. This ensures " "your RSS reader isn't full of information about closed or historical tasks." msgstr "" #: templates/helpdesk/rss_list.html:10 msgid "" "A summary of your open tickets - useful for getting alerted to new tickets " "opened for you" msgstr "" #: templates/helpdesk/rss_list.html:12 msgid "Latest Activity" msgstr "" #: templates/helpdesk/rss_list.html:13 msgid "" "A summary of all helpdesk activity - including comments, emails, " "attachments, and more" msgstr "" #: templates/helpdesk/rss_list.html:16 msgid "" "All unassigned tickets - useful for being alerted to new tickets opened by " "the public via the web or via e-mail" msgstr "" #: templates/helpdesk/rss_list.html:19 msgid "" "These RSS feeds allow you to view a summary of either your own tickets, or " "all tickets, for each of the queues in your helpdesk. For example, if you " "manage the staff who utilise a particular queue, this may be used to view " "new tickets coming into that queue." msgstr "" #: templates/helpdesk/rss_list.html:22 msgid "Per-Queue Feeds" msgstr "" #: templates/helpdesk/rss_list.html:23 msgid "All Open Tickets" msgstr "" #: templates/helpdesk/rss_list.html:27 msgid "Open Tickets" msgstr "" #: templates/helpdesk/system_settings.html:3 msgid "Change System Settings" msgstr "" #: templates/helpdesk/system_settings.html:5 msgid "" "\n" "

System Settings

\n" "\n" "

The following items can be maintained by you or other superusers:

" msgstr "" #: templates/helpdesk/system_settings.html:11 msgid "E-Mail Ignore list" msgstr "" #: templates/helpdesk/system_settings.html:12 msgid "Maintain Queues" msgstr "" #: templates/helpdesk/system_settings.html:13 msgid "Maintain Pre-Set Replies" msgstr "" #: templates/helpdesk/system_settings.html:14 msgid "Maintain Knowledgebase Categories" msgstr "" #: templates/helpdesk/system_settings.html:15 msgid "Maintain Knowledgebase Items" msgstr "" #: templates/helpdesk/system_settings.html:16 msgid "Maintain E-Mail Templates" msgstr "" #: templates/helpdesk/system_settings.html:17 msgid "Maintain Users" msgstr "" #: templates/helpdesk/ticket.html:2 msgid "View Ticket Details" msgstr "" #: templates/helpdesk/ticket.html:34 msgid "Attach another File" msgstr "" #: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:188 msgid "Add Another File" msgstr "" #: templates/helpdesk/ticket.html:46 msgid "Unhold" msgstr "" #: templates/helpdesk/ticket.html:46 msgid "Hold" msgstr "" #: templates/helpdesk/ticket.html:47 #, python-format msgid "Queue: %(queue)s" msgstr "" #: templates/helpdesk/ticket.html:55 msgid "Assigned To" msgstr "" #: templates/helpdesk/ticket.html:61 msgid "Ignore" msgstr "" #: templates/helpdesk/ticket.html:70 msgid "Copies To" msgstr "" #: templates/helpdesk/ticket.html:71 msgid "Manage" msgstr "" #: templates/helpdesk/ticket.html:103 msgid "Private" msgstr "" #: templates/helpdesk/ticket.html:118 msgid "Respond to this ticket" msgstr "" #: templates/helpdesk/ticket.html:124 msgid "Use a Pre-set Reply" msgstr "" #: templates/helpdesk/ticket.html:126 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" #: templates/helpdesk/ticket.html:128 msgid "Comment / Resolution" msgstr "" #: templates/helpdesk/ticket.html:130 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" #: templates/helpdesk/ticket.html:153 msgid "Is this update public?" msgstr "" #: templates/helpdesk/ticket.html:155 msgid "" "If this is public, the submitter will be e-mailed your comment or resolution." msgstr "" #: templates/helpdesk/ticket.html:158 msgid "Change Further Details »" msgstr "" #: templates/helpdesk/ticket.html:167 templates/helpdesk/ticket_list.html:53 #: templates/helpdesk/ticket_list.html:84 #: templates/helpdesk/ticket_list.html:183 msgid "Owner" msgstr "" #: templates/helpdesk/ticket.html:168 msgid "Unassign" msgstr "" #: templates/helpdesk/ticket.html:181 msgid "Attach File(s) »" msgstr "" #: templates/helpdesk/ticket.html:187 msgid "Attach a File" msgstr "" #: templates/helpdesk/ticket.html:195 msgid "Update This Ticket" msgstr "" #: templates/helpdesk/ticket_cc_add.html:3 msgid "Add Ticket CC" msgstr "" #: templates/helpdesk/ticket_cc_add.html:5 msgid "" "\n" "

Add Ticket CC

\n" "\n" "

To automatically send an email to a user or e-mail address when this " "ticket is updated, select the user or enter an e-mail address below.

" msgstr "" #: templates/helpdesk/ticket_cc_add.html:21 msgid "Save Ticket CC" msgstr "" #: templates/helpdesk/ticket_cc_del.html:3 msgid "Delete Ticket CC" msgstr "" #: templates/helpdesk/ticket_cc_del.html:5 #, python-format msgid "" "\n" "

Delete Ticket CC

\n" "\n" "

Are you sure you wish to delete this email address (%(email_address)" "s) from the CC list for this ticket? They will stop receiving updates.\n" msgstr "" #: templates/helpdesk/ticket_cc_del.html:11 msgid "Don't Delete" msgstr "" #: templates/helpdesk/ticket_cc_del.html:13 msgid "Yes, Delete" msgstr "" #: templates/helpdesk/ticket_cc_list.html:3 msgid "Ticket CC Settings" msgstr "" #: templates/helpdesk/ticket_cc_list.html:5 #, python-format msgid "" "\n" "

Ticket CC Settings

\n" "\n" "

The following people will receive an e-mail whenever %" "(ticket_title)s is updated. Some people can also view or edit the " "ticket via the public ticket views.

\n" "\n" "

You can add a new e-mail address to the list or delete " "any of the items below as required.

" msgstr "" #: templates/helpdesk/ticket_cc_list.html:14 msgid "Ticket CC List" msgstr "" #: templates/helpdesk/ticket_cc_list.html:15 msgid "View?" msgstr "" #: templates/helpdesk/ticket_cc_list.html:15 msgid "Update?" msgstr "" #: templates/helpdesk/ticket_cc_list.html:29 #, python-format msgid "Return to %(ticket_title)s" msgstr "" #: templates/helpdesk/ticket_list.html:2 msgid "Ticket Listing" msgstr "" #: templates/helpdesk/ticket_list.html:49 msgid "Change Query" msgstr "" #: templates/helpdesk/ticket_list.html:52 msgid "Sorting" msgstr "" #: templates/helpdesk/ticket_list.html:56 #: templates/helpdesk/ticket_list.html:127 msgid "Keywords" msgstr "" #: templates/helpdesk/ticket_list.html:94 msgid "Owner(s)" msgstr "" #: templates/helpdesk/ticket_list.html:107 msgid "Queue(s)" msgstr "" #: templates/helpdesk/ticket_list.html:113 msgid "Status(es)" msgstr "" #: templates/helpdesk/ticket_list.html:120 msgid "Tag(s)" msgstr "" #: templates/helpdesk/ticket_list.html:132 msgid "Apply Filter" msgstr "" #: templates/helpdesk/ticket_list.html:138 #: templates/helpdesk/ticket_list.html:153 msgid "Save Query" msgstr "" #: templates/helpdesk/ticket_list.html:144 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" #: templates/helpdesk/ticket_list.html:146 msgid "Shared?" msgstr "" #: templates/helpdesk/ticket_list.html:147 msgid "Yes, share this query with other users." msgstr "" #: templates/helpdesk/ticket_list.html:148 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" #: templates/helpdesk/ticket_list.html:160 msgid "Use Saved Query" msgstr "" #: templates/helpdesk/ticket_list.html:162 msgid "Query" msgstr "" #: templates/helpdesk/ticket_list.html:167 msgid "Run Query" msgstr "" #: templates/helpdesk/ticket_list.html:197 msgid "No Tickets Match Your Selection" msgstr "" #: templates/helpdesk/ticket_list.html:203 msgid "Previous" msgstr "" #: templates/helpdesk/ticket_list.html:207 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" #: templates/helpdesk/ticket_list.html:211 msgid "Next" msgstr "" #: templates/helpdesk/user_settings.html:3 msgid "Change User Settings" msgstr "" #: templates/helpdesk/user_settings.html:5 msgid "" "\n" "

User Settings

\n" "\n" "

Use the following options to change the way your helpdesk system works " "for you. These settings do not impact any other user.

" msgstr "" #: templates/helpdesk/user_settings.html:19 msgid "Save Options" msgstr "" #: templates/registration/logged_out.html:2 msgid "Logged Out" msgstr "" #: templates/registration/logged_out.html:4 msgid "" "\n" "

Logged Out

\n" "\n" "

Thanks for being here. Hopefully you've helped resolve a few tickets and " "make the world a better place.

\n" "\n" msgstr "" #: templates/registration/login.html:2 msgid "Helpdesk Login" msgstr "" #: templates/registration/login.html:5 templates/registration/login.html:17 msgid "Login" msgstr "" #: templates/registration/login.html:7 msgid "" "To log in and begin responding to cases, simply enter your username and " "password below." msgstr "" #: templates/registration/login.html:10 msgid "Your username and password didn't match. Please try again." msgstr "" #: templates/registration/login.html:12 msgid "Username" msgstr "" #: templates/registration/login.html:14 msgid "Password" msgstr "" #: views/feeds.py:35 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" #: views/feeds.py:40 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" #: views/feeds.py:46 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" #: views/feeds.py:51 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" #: views/feeds.py:98 msgid "Helpdesk: Unassigned Tickets" msgstr "" #: views/feeds.py:99 msgid "Unassigned Open and Reopened tickets" msgstr "" #: views/feeds.py:124 msgid "Helpdesk: Recent Followups" msgstr "" #: views/feeds.py:125 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" #: views/feeds.py:142 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" #: views/feeds.py:147 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" #: views/public.py:80 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" #: views/public.py:93 msgid "Submitter accepted resolution and closed ticket" msgstr "" #: views/staff.py:121 msgid "Accepted resolution and closed ticket" msgstr "" #: views/staff.py:139 msgid "Sorry, you need to login to do that." msgstr "" #: views/staff.py:172 #, python-format msgid "Assigned to %(username)s" msgstr "" #: views/staff.py:194 msgid "Updated" msgstr "" #: views/staff.py:358 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" #: views/staff.py:363 msgid "Unassigned in bulk update" msgstr "" #: views/staff.py:368 views/staff.py:373 msgid "Closed in bulk update" msgstr "" #: views/staff.py:568 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " "By switching to a different database system you will gain better searching! " "For more information, read the Django Documentation on string " "matching in SQLite." msgstr "" #: views/staff.py:672 msgid "Ticket taken off hold" msgstr "" #: views/staff.py:675 msgid "Ticket placed on hold" msgstr ""