django-helpdesk settings

The following settings can be changed in your settings.py file to help change the way django-helpdesk operates.

HELPDESK_DEFAULT_SETTINGS

django-helpdesk has a built in UserSettings entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.

If you want to override the default settings for your users, create HELPDESK_DEFAULT_SETTINGS as a dictionary in settings.py. The default is below:

HELPDESK_DEFAULT_SETTINGS = {
        'use_email_as_submitter': True,
        'email_on_ticket_assign': True,
        'email_on_ticket_change': True,
        'login_view_ticketlist': True,
        'email_on_ticket_apichange': True,
        'tickets_per_page': 25
        }