""" django-helpdesk - A Django powered ticket tracker for small enterprise. (c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details. views/kb.py - Public-facing knowledgebase views. The knowledgebase is a simple categorised question/answer system to show common resolutions to common problems. """ from django.http import HttpResponseRedirect, Http404 from django.shortcuts import render, get_object_or_404 from django.views.decorators.clickjacking import xframe_options_exempt from helpdesk import settings as helpdesk_settings from helpdesk import user from helpdesk.models import KBCategory, KBItem def index(request): huser = user.huser_from_request(request) # TODO: It'd be great to have a list of most popular items here. return render(request, 'helpdesk/kb_index.html', { 'kb_categories': huser.get_allowed_kb_categories(), 'helpdesk_settings': helpdesk_settings, }) def category(request, slug, iframe=False): category = get_object_or_404(KBCategory, slug__iexact=slug) if not user.huser_from_request(request).can_access_kbcategory(category): raise Http404 items = category.kbitem_set.filter(enabled=True) selected_item = request.GET.get('kbitem', None) try: selected_item = int(selected_item) except TypeError: pass qparams = request.GET.copy() try: del qparams['kbitem'] except KeyError: pass template = 'helpdesk/kb_category.html' if iframe: template = 'helpdesk/kb_category_iframe.html' staff = request.user.is_authenticated and request.user.is_staff return render(request, template, { 'category': category, 'items': items, 'selected_item': selected_item, 'query_param_string': qparams.urlencode(), 'helpdesk_settings': helpdesk_settings, 'iframe': iframe, 'staff': staff, }) @xframe_options_exempt def category_iframe(request, slug): return category(request, slug, iframe=True) def vote(request, item): item = get_object_or_404(KBItem, pk=item) vote = request.GET.get('vote', None) if vote == 'up': if not item.voted_by.filter(pk=request.user.pk): item.votes += 1 item.voted_by.add(request.user.pk) item.recommendations += 1 if item.downvoted_by.filter(pk=request.user.pk): item.votes -= 1 item.downvoted_by.remove(request.user.pk) if vote == 'down': if not item.downvoted_by.filter(pk=request.user.pk): item.votes += 1 item.downvoted_by.add(request.user.pk) item.recommendations -= 1 if item.voted_by.filter(pk=request.user.pk): item.votes -= 1 item.voted_by.remove(request.user.pk) item.save() return HttpResponseRedirect(item.get_absolute_url())