#!/usr/bin/python """ Jutda Helpdesk - A Django powered ticket tracker for small enterprise. (c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details. scripts/create_escalation_exclusion.py - Easy way to routinely add particular days to the list of days on which no escalation should take place. """ from datetime import date, timedelta from django.core.management.base import BaseCommand, CommandError import getopt from helpdesk.models import EscalationExclusion, Queue from optparse import make_option import sys class Command(BaseCommand): def __init__(self): BaseCommand.__init__(self) self.option_list += ( make_option( '--days', '-d', help='Days of week (monday, tuesday, etc)'), make_option( '--occurrences', '-o', type='int', default=1, help='Occurrences: How many weeks ahead to exclude this day'), make_option( '--queues', '-q', help='Queues to include (default: all). Use queue slugs'), make_option( '--escalate-verbosely', '-x', action='store_true', default=False, dest='escalate-verbosely', help='Display a list of dates excluded'), ) def handle(self, *args, **options): days = options['days'] # optparse should already handle the `or 1` occurrences = options['occurrences'] or 1 verbose = False queue_slugs = options['queues'] queues = [] if options['escalate-verbosely']: verbose = True if not (days and occurrences): raise CommandError('One or more occurrences must be specified.') if queue_slugs is not None: queue_set = queue_slugs.split(',') for queue in queue_set: try: q = Queue.objects.get(slug__exact=queue) except Queue.DoesNotExist: raise CommandError("Queue %s does not exist." % queue) queues.append(q) create_exclusions(days=days, occurrences=occurrences, verbose=verbose, queues=queues) day_names = { 'monday': 0, 'tuesday': 1, 'wednesday': 2, 'thursday': 3, 'friday': 4, 'saturday': 5, 'sunday': 6, } def create_exclusions(days, occurrences, verbose, queues): days = days.split(',') for day in days: day_name = day day = day_names[day] workdate = date.today() i = 0 while i < occurrences: if day == workdate.weekday(): if EscalationExclusion.objects.filter(date=workdate).count() == 0: esc = EscalationExclusion( name='Auto Exclusion for %s' % day_name, date=workdate) esc.save() if verbose: print("Created exclusion for %s %s" % (day_name, workdate)) for q in queues: esc.queues.add(q) if verbose: print(" - for queue %s" % q) i += 1 workdate += timedelta(days=1) def usage(): print("Options:") print(" --days, -d: Days of week (monday, tuesday, etc)") print(" --occurrences, -o: Occurrences: How many weeks ahead to exclude this day") print(" --queues, -q: Queues to include (default: all). Use queue slugs") print(" --verbose, -v: Display a list of dates excluded") if __name__ == '__main__': # This script can be run from the command-line or via Django's manage.py. try: opts, args = getopt.getopt(sys.argv[1:], 'd:o:q:v', [ 'days=', 'occurrences=', 'verbose', 'queues=']) except getopt.GetoptError: usage() sys.exit(2) days = None occurrences = 1 verbose = False queue_slugs = None queues = [] for o, a in opts: if o in ('-x', '--escalate-verbosely'): verbose = True if o in ('-d', '--days'): days = a if o in ('-q', '--queues'): queue_slugs = a if o in ('-o', '--occurrences'): occurrences = int(a) or 1 if not (days and occurrences): usage() sys.exit(2) if queue_slugs is not None: queue_set = queue_slugs.split(',') for queue in queue_set: try: q = Queue.objects.get(slug__exact=queue) except Queue.DoesNotExist: print("Queue %s does not exist." % queue) sys.exit(2) queues.append(q) create_exclusions(days=days, occurrences=occurrences, verbose=verbose, queues=queues)