import base64 from collections import OrderedDict from datetime import datetime from django.core.files.uploadedfile import SimpleUploadedFile from freezegun import freeze_time from django.contrib.auth.models import User from rest_framework import HTTP_HEADER_ENCODING from rest_framework.exceptions import ErrorDetail from rest_framework.status import HTTP_200_OK, HTTP_201_CREATED, HTTP_204_NO_CONTENT, HTTP_400_BAD_REQUEST, HTTP_403_FORBIDDEN from rest_framework.test import APITestCase from helpdesk.models import Queue, Ticket, CustomField class TicketTest(APITestCase): due_date = datetime(2022, 4, 10, 15, 6) @classmethod def setUpTestData(cls): cls.queue = Queue.objects.create( title='Test Queue', slug='test-queue', ) def test_create_api_ticket_not_authenticated_user(self): response = self.client.post('/api/tickets/') self.assertEqual(response.status_code, HTTP_403_FORBIDDEN) def test_create_api_ticket_authenticated_non_staff_user(self): non_staff_user = User.objects.create_user(username='test') self.client.force_authenticate(non_staff_user) response = self.client.post('/api/tickets/') self.assertEqual(response.status_code, HTTP_403_FORBIDDEN) def test_create_api_ticket_no_data(self): staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) response = self.client.post('/api/tickets/') self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST) self.assertEqual(response.data, { 'queue': [ErrorDetail(string='This field is required.', code='required')], 'title': [ErrorDetail(string='This field is required.', code='required')] }) self.assertFalse(Ticket.objects.exists()) def test_create_api_ticket_wrong_date_format(self): staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) response = self.client.post('/api/tickets/', { 'queue': self.queue.id, 'title': 'Test title', 'due_date': 'monday, 1st of may 2022' }) self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST) self.assertEqual(response.data, { 'due_date': [ErrorDetail(string='Datetime has wrong format. Use one of these formats instead: YYYY-MM-DDThh:mm[:ss[.uuuuuu]][+HH:MM|-HH:MM|Z].', code='invalid')] }) self.assertFalse(Ticket.objects.exists()) def test_create_api_ticket_authenticated_staff_user(self): staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) response = self.client.post('/api/tickets/', { 'queue': self.queue.id, 'title': 'Test title', 'description': 'Test description\nMulti lines', 'submitter_email': 'test@mail.com', 'priority': 4 }) self.assertEqual(response.status_code, HTTP_201_CREATED) created_ticket = Ticket.objects.get() self.assertEqual(created_ticket.title, 'Test title') self.assertEqual(created_ticket.description, 'Test description\nMulti lines') self.assertEqual(created_ticket.submitter_email, 'test@mail.com') self.assertEqual(created_ticket.priority, 4) self.assertEqual(created_ticket.followup_set.count(), 1) def test_create_api_ticket_with_basic_auth(self): username = 'admin' password = 'admin' User.objects.create_user( username=username, password=password, is_staff=True) test_user = User.objects.create_user(username='test') merge_ticket = Ticket.objects.create( queue=self.queue, title='merge ticket') # Generate base64 credentials string credentials = f"{username}:{password}" base64_credentials = base64.b64encode(credentials.encode( HTTP_HEADER_ENCODING)).decode(HTTP_HEADER_ENCODING) self.client.credentials( HTTP_AUTHORIZATION=f"Basic {base64_credentials}") response = self.client.post( '/api/tickets/', { 'queue': self.queue.id, 'title': 'Title', 'description': 'Description', 'resolution': 'Resolution', 'assigned_to': test_user.id, 'submitter_email': 'test@mail.com', 'status': Ticket.RESOLVED_STATUS, 'priority': 1, 'on_hold': True, 'due_date': self.due_date, 'merged_to': merge_ticket.id } ) self.assertEqual(response.status_code, HTTP_201_CREATED) created_ticket = Ticket.objects.last() self.assertEqual(created_ticket.title, 'Title') self.assertEqual(created_ticket.description, 'Description') # resolution can not be set on creation self.assertIsNone(created_ticket.resolution) self.assertEqual(created_ticket.assigned_to, test_user) self.assertEqual(created_ticket.submitter_email, 'test@mail.com') self.assertEqual(created_ticket.priority, 1) # on_hold is False on creation self.assertFalse(created_ticket.on_hold) # status is always open on creation self.assertEqual(created_ticket.status, Ticket.OPEN_STATUS) self.assertEqual(created_ticket.due_date, self.due_date) # merged_to can not be set on creation self.assertIsNone(created_ticket.merged_to) def test_edit_api_ticket(self): staff_user = User.objects.create_user(username='admin', is_staff=True) test_ticket = Ticket.objects.create( queue=self.queue, title='Test ticket') test_user = User.objects.create_user(username='test') merge_ticket = Ticket.objects.create( queue=self.queue, title='merge ticket') self.client.force_authenticate(staff_user) response = self.client.put( '/api/tickets/%d/' % test_ticket.id, { 'queue': self.queue.id, 'title': 'Title', 'description': 'Description', 'resolution': 'Resolution', 'assigned_to': test_user.id, 'submitter_email': 'test@mail.com', 'status': Ticket.RESOLVED_STATUS, 'priority': 1, 'on_hold': True, 'due_date': self.due_date, 'merged_to': merge_ticket.id } ) self.assertEqual(response.status_code, HTTP_200_OK) test_ticket.refresh_from_db() self.assertEqual(test_ticket.title, 'Title') self.assertEqual(test_ticket.description, 'Description') self.assertEqual(test_ticket.resolution, 'Resolution') self.assertEqual(test_ticket.assigned_to, test_user) self.assertEqual(test_ticket.submitter_email, 'test@mail.com') self.assertEqual(test_ticket.priority, 1) self.assertTrue(test_ticket.on_hold) self.assertEqual(test_ticket.status, Ticket.RESOLVED_STATUS) self.assertEqual(test_ticket.due_date, self.due_date) self.assertEqual(test_ticket.merged_to, merge_ticket) def test_partial_edit_api_ticket(self): staff_user = User.objects.create_user(username='admin', is_staff=True) test_ticket = Ticket.objects.create( queue=self.queue, title='Test ticket') self.client.force_authenticate(staff_user) response = self.client.patch( '/api/tickets/%d/' % test_ticket.id, { 'description': 'New description', } ) self.assertEqual(response.status_code, HTTP_200_OK) test_ticket.refresh_from_db() self.assertEqual(test_ticket.description, 'New description') def test_delete_api_ticket(self): staff_user = User.objects.create_user(username='admin', is_staff=True) test_ticket = Ticket.objects.create( queue=self.queue, title='Test ticket') self.client.force_authenticate(staff_user) response = self.client.delete('/api/tickets/%d/' % test_ticket.id) self.assertEqual(response.status_code, HTTP_204_NO_CONTENT) self.assertFalse(Ticket.objects.exists()) @freeze_time('2022-06-30 23:09:44') def test_create_api_ticket_with_custom_fields(self): # Create custom fields for field_type, field_display in CustomField.DATA_TYPE_CHOICES: extra_data = {} if field_type in ('varchar', 'text'): extra_data['max_length'] = 10 if field_type == 'integer': # Set one field as required to test error if not provided extra_data['required'] = True if field_type == 'decimal': extra_data['max_length'] = 7 extra_data['decimal_places'] = 3 if field_type == 'list': extra_data['list_values'] = '''Green Blue Red Yellow''' CustomField.objects.create( name=field_type, label=field_display, data_type=field_type, **extra_data) staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) # Test creation without providing required field response = self.client.post('/api/tickets/', { 'queue': self.queue.id, 'title': 'Test title', 'description': 'Test description\nMulti lines', 'submitter_email': 'test@mail.com', 'priority': 4 }) self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST) self.assertEqual(response.data, {'custom_integer': [ErrorDetail( string='This field is required.', code='required')]}) # Test creation with custom field values response = self.client.post('/api/tickets/', { 'queue': self.queue.id, 'title': 'Test title', 'description': 'Test description\nMulti lines', 'submitter_email': 'test@mail.com', 'priority': 4, 'custom_varchar': 'test', 'custom_text': 'multi\nline', 'custom_integer': '1', 'custom_decimal': '42.987', 'custom_list': 'Red', 'custom_boolean': True, 'custom_date': '2022-4-11', 'custom_time': '23:59:59', 'custom_datetime': '2022-4-10 18:27', 'custom_email': 'email@test.com', 'custom_url': 'http://django-helpdesk.readthedocs.org/', 'custom_ipaddress': '127.0.0.1', 'custom_slug': 'test-slug', }) self.assertEqual(response.status_code, HTTP_201_CREATED) # Check all fields with data returned from the response self.assertEqual(response.data, { 'id': 1, 'queue': 1, 'title': 'Test title', 'description': 'Test description\nMulti lines', 'resolution': None, 'submitter_email': 'test@mail.com', 'assigned_to': None, 'status': 1, 'on_hold': False, 'priority': 4, 'due_date': None, 'merged_to': None, 'followup_set': [OrderedDict([ ('id', 1), ('ticket', 1), ('date', '2022-06-30T23:09:44'), ('title', 'Ticket Opened'), ('comment', 'Test description\nMulti lines'), ('public', True), ('user', 1), ('new_status', None), ('message_id', None), ('time_spent', None), ('followupattachment_set', []) ])], 'custom_varchar': 'test', 'custom_text': 'multi\nline', 'custom_integer': 1, 'custom_decimal': '42.987', 'custom_list': 'Red', 'custom_boolean': True, 'custom_date': '2022-04-11', 'custom_time': '23:59:59', 'custom_datetime': '2022-04-10T18:27', 'custom_email': 'email@test.com', 'custom_url': 'http://django-helpdesk.readthedocs.org/', 'custom_ipaddress': '127.0.0.1', 'custom_slug': 'test-slug' }) def test_create_api_ticket_with_attachment(self): staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) test_file = SimpleUploadedFile( 'file.jpg', b'file_content', content_type='image/jpg') response = self.client.post('/api/tickets/', { 'queue': self.queue.id, 'title': 'Test title', 'description': 'Test description\nMulti lines', 'submitter_email': 'test@mail.com', 'priority': 4, 'attachment': test_file }) self.assertEqual(response.status_code, HTTP_201_CREATED) created_ticket = Ticket.objects.get() self.assertEqual(created_ticket.title, 'Test title') self.assertEqual(created_ticket.description, 'Test description\nMulti lines') self.assertEqual(created_ticket.submitter_email, 'test@mail.com') self.assertEqual(created_ticket.priority, 4) self.assertEqual(created_ticket.followup_set.count(), 1) self.assertEqual(created_ticket.followup_set.get( ).followupattachment_set.count(), 1) attachment = created_ticket.followup_set.get().followupattachment_set.get() self.assertEqual( attachment.file.name, f'helpdesk/attachments/test-queue-1-{created_ticket.secret_key}/1/file.jpg' ) def test_create_follow_up_with_attachments(self): staff_user = User.objects.create_user(username='test', is_staff=True) self.client.force_authenticate(staff_user) ticket = Ticket.objects.create(queue=self.queue, title='Test') test_file_1 = SimpleUploadedFile( 'file.jpg', b'file_content', content_type='image/jpg') test_file_2 = SimpleUploadedFile( 'doc.pdf', b'Doc content', content_type='application/pdf') response = self.client.post('/api/followups/', { 'ticket': ticket.id, 'title': 'Test', 'comment': 'Test answer\nMulti lines', 'attachments': [ test_file_1, test_file_2 ] }) self.assertEqual(response.status_code, HTTP_201_CREATED) created_followup = ticket.followup_set.last() self.assertEqual(created_followup.title, 'Test') self.assertEqual(created_followup.comment, 'Test answer\nMulti lines') self.assertEqual(created_followup.followupattachment_set.count(), 2) self.assertEqual( created_followup.followupattachment_set.first().filename, 'doc.pdf') self.assertEqual( created_followup.followupattachment_set.first().mime_type, 'application/pdf') self.assertEqual( created_followup.followupattachment_set.last().filename, 'file.jpg') self.assertEqual( created_followup.followupattachment_set.last().mime_type, 'image/jpg')