mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-26 01:43:10 +01:00
0068eccbf4
* Updated jQuery to 1.2.6
* Add jQuery UI 1.6b for interface effects as needed
* 'Smoothness' theme from ThemeRoller.com added.
* Clean up 'Filter' dialog on Ticket List, long way to go still.
* Uses tabs to save a query or load a saved query
* Lots of misuse of space here, can be cleaned up somewhat still.
* Add ability for users to save filters/queries
* Saved queries can be shared, so other users can use them
* Users can run saved queries instead of re-filtering
* Filter mechanism in Ticket List had to be reworked significantly
* Merged 3rd party licenses into LICENSE.3RDPARTY
* Updated messages files for EN locale
To update, ensure you run './manage.py syncdb' to add the SavedSearch
table.
1308 lines
28 KiB
Plaintext
1308 lines
28 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) YEAR THE PACKAGE'S COPYRIGHT HOLDER
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# This file is distributed under the same license as the PACKAGE package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: PACKAGE VERSION\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2008-08-28 02:50+0000\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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#: forms.py:21 forms.py:147 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:30
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#: templates/helpdesk/ticket_list.html:41
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#: templates/helpdesk/ticket_list.html:115
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msgid "Queue"
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msgstr ""
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#: forms.py:30
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msgid "Summary of the problem"
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msgstr ""
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#: forms.py:35
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msgid "Submitter E-Mail Address"
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msgstr ""
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#: forms.py:36
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msgid ""
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"This e-mail address will receive copies of all public updates to this ticket."
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msgstr ""
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#: forms.py:42
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msgid "Description of Issue"
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msgstr ""
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#: forms.py:49
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msgid "Case owner"
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msgstr ""
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#: forms.py:50
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msgid ""
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"If you select an owner other than yourself, they'll be e-mailed details of "
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"this ticket immediately."
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msgstr ""
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#: forms.py:58 models.py:301 management/commands/escalate_tickets.py:152
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#: templates/helpdesk/public_view_ticket.html:29
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#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
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#: templates/helpdesk/ticket_list.html:43 views/staff.py:186
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msgid "Priority"
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msgstr ""
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#: forms.py:59
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msgid "Please select a priority carefully. If unsure, leave it as '3'."
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msgstr ""
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#: forms.py:88
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msgid "Ticket Opened"
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msgstr ""
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#: forms.py:95
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#, python-format
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msgid "Ticket Opened & Assigned to %(name)s"
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msgstr ""
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#: forms.py:156
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msgid "Summary of your query"
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msgstr ""
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#: forms.py:161
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msgid "Your E-Mail Address"
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msgstr ""
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#: forms.py:162
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msgid "We will e-mail you when your ticket is updated."
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msgstr ""
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#: forms.py:167
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msgid "Description of your issue"
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msgstr ""
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#: forms.py:169
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msgid ""
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"Please be as descriptive as possible, including any details we may need to "
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"address your query."
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msgstr ""
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#: forms.py:177
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msgid "Urgency"
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msgstr ""
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#: forms.py:178
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msgid "Please select a priority carefully."
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msgstr ""
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#: forms.py:202
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msgid "Ticket Opened Via Web"
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msgstr ""
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#: models.py:29 models.py:239 models.py:446 models.py:740 models.py:771
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:40
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#: templates/helpdesk/ticket_list.html:115 views/staff.py:176
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msgid "Title"
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msgstr ""
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#: models.py:34 models.py:745
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msgid "Slug"
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msgstr ""
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#: models.py:35
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msgid ""
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"This slug is used when building ticket ID's. Once set, try not to change it "
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"or e-mailing may get messy."
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msgstr ""
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#: models.py:40
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msgid "E-Mail Address"
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msgstr ""
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#: models.py:43
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msgid ""
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"All outgoing e-mails for this queue will use this e-mail address. If you use "
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"IMAP or POP3, this should be the e-mail address for that mailbox."
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msgstr ""
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#: models.py:49
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msgid "Allow Public Submission?"
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msgstr ""
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#: models.py:52
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msgid "Should this queue be listed on the public submission form?"
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msgstr ""
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#: models.py:57
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msgid "Allow E-Mail Submission?"
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msgstr ""
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#: models.py:60
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msgid "Do you want to poll the e-mail box below for new tickets?"
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msgstr ""
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#: models.py:65
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msgid "Escalation Days"
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msgstr ""
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#: models.py:68
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msgid ""
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"For tickets which are not held, how often do you wish to increase their "
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"priority? Set to 0 for no escalation."
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msgstr ""
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#: models.py:73
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msgid "New Ticket CC Address"
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msgstr ""
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#: models.py:76
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all new tickets created for this queue"
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msgstr ""
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#: models.py:81
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msgid "Updated Ticket CC Address"
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msgstr ""
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#: models.py:84
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all activity (new tickets, closed tickets, updates, reassignments, etc) for "
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"this queue"
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msgstr ""
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#: models.py:90
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msgid "E-Mail Box Type"
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msgstr ""
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#: models.py:92
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msgid "POP 3"
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msgstr ""
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#: models.py:92
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msgid "IMAP"
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msgstr ""
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#: models.py:95
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msgid ""
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"E-Mail server type for creating tickets automatically from a mailbox - both "
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"POP3 and IMAP are supported."
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msgstr ""
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#: models.py:100
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msgid "E-Mail Hostname"
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msgstr ""
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#: models.py:104
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msgid ""
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"Your e-mail server address - either the domain name or IP address. May be "
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"\"localhost\"."
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msgstr ""
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#: models.py:109
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msgid "E-Mail Port"
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msgstr ""
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#: models.py:112
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msgid ""
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"Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
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"for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
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"the defaults."
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msgstr ""
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#: models.py:118
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msgid "Use SSL for E-Mail?"
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msgstr ""
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#: models.py:121
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msgid ""
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"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
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"993 for IMAP and 995 for POP3."
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msgstr ""
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#: models.py:126
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msgid "E-Mail Username"
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msgstr ""
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#: models.py:130
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msgid "Username for accessing this mailbox."
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msgstr ""
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#: models.py:134
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msgid "E-Mail Password"
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msgstr ""
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#: models.py:138
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msgid "Password for the above username"
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msgstr ""
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#: models.py:142
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msgid "IMAP Folder"
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msgstr ""
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#: models.py:146
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msgid ""
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"If using IMAP, what folder do you wish to fetch messages from? This allows "
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"you to use one IMAP account for multiple queues, by filtering messages on "
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"your IMAP server into separate folders. Default: INBOX."
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msgstr ""
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#: models.py:153
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msgid "E-Mail Check Interval"
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msgstr ""
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#: models.py:154
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msgid "How often do you wish to check this mailbox? (in Minutes)"
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msgstr ""
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#: models.py:224 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:123
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msgid "Open"
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msgstr ""
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#: models.py:225 templates/helpdesk/ticket.html:128
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#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
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msgid "Reopened"
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msgstr ""
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#: models.py:226 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
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#: templates/helpdesk/ticket.html:134
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msgid "Resolved"
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msgstr ""
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#: models.py:227 templates/helpdesk/ticket.html:125
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#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
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#: templates/helpdesk/ticket.html.py:139
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msgid "Closed"
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msgstr ""
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#: models.py:231
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msgid "1. Critical"
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msgstr ""
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#: models.py:232
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msgid "2. High"
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msgstr ""
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#: models.py:233
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msgid "3. Normal"
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msgstr ""
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#: models.py:234
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msgid "4. Low"
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msgstr ""
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#: models.py:235
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msgid "5. Very Low"
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msgstr ""
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#: models.py:246 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket_list.html:39
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#: templates/helpdesk/ticket_list.html:115
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msgid "Created"
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msgstr ""
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#: models.py:248
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msgid "Date this ticket was first created"
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msgstr ""
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#: models.py:252
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msgid "Modified"
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msgstr ""
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#: models.py:254
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msgid "Date this ticket was most recently changed."
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msgstr ""
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#: models.py:258 templates/helpdesk/public_view_ticket.html:24
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#: templates/helpdesk/ticket.html:62
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msgid "Submitter E-Mail"
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msgstr ""
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#: models.py:261
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msgid ""
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"The submitter will receive an email for all public follow-ups left for this "
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"task."
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msgstr ""
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#: models.py:273 templates/helpdesk/dashboard.html:26
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#: templates/helpdesk/ticket_list.html:31
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#: templates/helpdesk/ticket_list.html:42
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#: templates/helpdesk/ticket_list.html:115
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msgid "Status"
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msgstr ""
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#: models.py:279
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msgid "On Hold"
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msgstr ""
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#: models.py:282
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msgid "If a ticket is on hold, it will not automatically be escalated."
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msgstr ""
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#: models.py:287 models.py:749 templates/helpdesk/public_view_ticket.html:34
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#: templates/helpdesk/ticket.html:72
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msgid "Description"
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msgstr ""
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#: models.py:290
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msgid "The content of the customers query."
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msgstr ""
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#: models.py:294 templates/helpdesk/public_view_ticket.html:41
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#: templates/helpdesk/ticket.html:79
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msgid "Resolution"
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msgstr ""
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#: models.py:297
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msgid "The resolution provided to the customer by our staff."
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msgstr ""
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#: models.py:305
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msgid "1 = Highest Priority, 5 = Low Priority"
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msgstr ""
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#: models.py:312
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msgid ""
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"The date this ticket was last escalated - updated automatically by "
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"management/commands/escalate_tickets.py."
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msgstr ""
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#: models.py:321 templates/helpdesk/ticket.html:58 views/feeds.py:91
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#: views/feeds.py:117 views/feeds.py:171 views/staff.py:153
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msgid "Unassigned"
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msgstr ""
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#: models.py:360
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msgid " - On Hold"
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msgstr ""
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#: models.py:442 models.py:674
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msgid "Date"
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msgstr ""
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#: models.py:453 views/staff.py:167
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msgid "Comment"
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msgstr ""
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#: models.py:459
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msgid "Public"
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msgstr ""
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#: models.py:462
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msgid ""
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"Public tickets are viewable by the submitter and all staff, but non-public "
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"tickets can only be seen by staff."
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msgstr ""
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#: models.py:473 templates/helpdesk/ticket.html:121
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msgid "New Status"
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msgstr ""
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#: models.py:477
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msgid "If the status was changed, what was it changed to?"
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msgstr ""
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#: models.py:508
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msgid "Field"
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msgstr ""
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#: models.py:513
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msgid "Old Value"
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msgstr ""
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#: models.py:519
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msgid "New Value"
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msgstr ""
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#: models.py:527
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msgid "removed"
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msgstr ""
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#: models.py:529
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#, python-format
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msgid "set to %s"
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msgstr ""
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#: models.py:531
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#, python-format
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msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
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msgstr ""
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#: models.py:574
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msgid "File"
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msgstr ""
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#: models.py:579
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msgid "Filename"
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msgstr ""
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#: models.py:584
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msgid "MIME Type"
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msgstr ""
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#: models.py:589
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msgid "Size"
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msgstr ""
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#: models.py:590
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msgid "Size of this file in bytes"
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msgstr ""
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#: models.py:623
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msgid ""
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"Leave blank to allow this reply to be used for all queues, or select those "
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"queues you wish to limit this reply to."
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msgstr ""
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#: models.py:628 models.py:669
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msgid "Name"
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msgstr ""
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#: models.py:630
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msgid ""
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"Only used to assist users with selecting a reply - not shown to the user."
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msgstr ""
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#: models.py:635
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msgid "Body"
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msgstr ""
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#: models.py:636
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msgid ""
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"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
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"{{ queue }} - The queue; and {{ user }} - the current user."
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msgstr ""
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#: models.py:663
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msgid ""
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"Leave blank for this exclusion to be applied to all queues, or select those "
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"queues you wish to exclude with this entry."
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msgstr ""
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#: models.py:675
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msgid "Date on which escalation should not happen"
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msgstr ""
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#: models.py:692
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msgid "Template Name"
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msgstr ""
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#: models.py:698
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msgid "Subject"
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msgstr ""
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#: models.py:700
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msgid ""
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"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
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"something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
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"available as in plain_text, below."
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msgstr ""
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#: models.py:706
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msgid "Heading"
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msgstr ""
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#: models.py:708
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msgid ""
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"In HTML e-mails, this will be the heading at the top of the email - the same "
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"context is available as in plain_text, below."
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msgstr ""
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#: models.py:714
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msgid "Plain Text"
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msgstr ""
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#: models.py:715
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msgid ""
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"The context available to you includes {{ ticket }}, {{ queue }}, and "
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"depending on the time of the call: {{ resolution }} or {{ comment }}."
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msgstr ""
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#: models.py:721
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msgid "HTML"
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msgstr ""
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#: models.py:722
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msgid "The same context is available here as in plain_text, above."
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msgstr ""
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#: models.py:776
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msgid "Question"
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msgstr ""
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#: models.py:780
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msgid "Answer"
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msgstr ""
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#: models.py:784
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msgid "Votes"
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msgstr ""
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#: models.py:785
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msgid "Total number of votes cast for this item"
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msgstr ""
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#: models.py:789
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msgid "Positive Votes"
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msgstr ""
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#: models.py:790
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msgid "Number of votes for this item which were POSITIVE."
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msgstr ""
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#: models.py:794
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msgid "Last Updated"
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msgstr ""
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#: models.py:795
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msgid "The date on which this question was most recently changed."
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msgstr ""
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#: models.py:807
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msgid "Unrated"
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msgstr ""
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#: models.py:835 templates/helpdesk/ticket_list.html:84
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msgid "Query Name"
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msgstr ""
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#: models.py:837
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msgid "User-provided name for this query"
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msgstr ""
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#: models.py:841
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msgid "Shared With Other Users?"
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msgstr ""
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#: models.py:845
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msgid "Should other users see this query?"
|
|
msgstr ""
|
|
|
|
#: models.py:849
|
|
msgid "Search Query"
|
|
msgstr ""
|
|
|
|
#: models.py:850
|
|
msgid "Pickled query object. Be wary changing this."
|
|
msgstr ""
|
|
|
|
#: management/commands/escalate_tickets.py:146
|
|
#, python-format
|
|
msgid "Ticket escalated after %s days"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:108
|
|
msgid "Created from e-mail"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:111
|
|
msgid "Unknown Sender"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:215
|
|
msgid " (Updated)"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:237
|
|
#, python-format
|
|
msgid "E-Mail Received from %(sender_email)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:4
|
|
msgid "Powered by Jutda Helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:9 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
|
|
msgid "My Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:10
|
|
msgid "All Recent Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:11 templates/helpdesk/dashboard.html:40
|
|
#: templates/helpdesk/rss_list.html:15
|
|
msgid "Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:17 templates/helpdesk/public_base.html:3
|
|
#: templates/helpdesk/public_base.html:11
|
|
msgid "Helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:19
|
|
msgid "Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:114
|
|
msgid "Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:21
|
|
msgid "New Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:22
|
|
msgid "Stats"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:23
|
|
msgid "Logout"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:24
|
|
msgid "Search..."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31
|
|
msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
|
|
#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
|
|
msgid "RSS Icon"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:2
|
|
#: templates/helpdesk/rss_list.html.py:4
|
|
msgid "RSS Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31
|
|
msgid "API"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:3
|
|
msgid "Delete Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Query</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this saved filter (<em>%(query_title)s</"
|
|
"em>)? To re-create it, you will need to manually re-filter your ticket "
|
|
"listing.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:11
|
|
msgid ""
|
|
"\n"
|
|
"<p>You have shared this query, so other users may be using it. If you delete "
|
|
"it, they will have to manually create their own query.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:15
|
|
#: templates/helpdesk/delete_ticket.html:11
|
|
msgid ""
|
|
"<p><a href='../'>No, Don't Delete It</a></p>\n"
|
|
"\n"
|
|
"<form method='post' action='./'><input type='submit' value='Yes - Delete "
|
|
"It' /></form>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:3
|
|
msgid "Create Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:15
|
|
msgid ""
|
|
"<h2>Submit a Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Unless otherwise stated, all fields are required. Please provide as "
|
|
"descriptive a title and description as possible.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:30
|
|
#: templates/helpdesk/create_ticket.html:39
|
|
msgid "(Optional)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:51
|
|
#: templates/helpdesk/public_homepage.html:65
|
|
msgid "Submit Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:2
|
|
msgid "Helpdesk Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:9
|
|
msgid "Helpdesk Summary"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:25
|
|
msgid "Your Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
|
|
#: templates/helpdesk/ticket_list.html:115
|
|
msgid "Pr"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26
|
|
msgid "Last Update"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:49 templates/helpdesk/ticket.html:58
|
|
msgid "Take"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:3
|
|
msgid "Delete Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? "
|
|
"All traces of the ticket, including followups, attachments, and updates will "
|
|
"be irreversably removed.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:4
|
|
#: templates/helpdesk/kb_category.html:11
|
|
#, python-format
|
|
msgid "Knowledgebase Category: %(kbcat)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:6
|
|
#, python-format
|
|
msgid "You are viewing all items in the %(kbcat)s category."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:12
|
|
msgid "Article"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14
|
|
msgid "Knowledgebase"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:6
|
|
msgid ""
|
|
"We have listed a number of knowledgebase articles for your perusal in the "
|
|
"following categories. Please check to see if any of these articles address "
|
|
"your problem prior to opening a support ticket."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:9
|
|
msgid "Knowledgebase Categories"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:10
|
|
msgid "Category"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:4
|
|
#, python-format
|
|
msgid "Knowledgebase: %(item)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:13
|
|
#, python-format
|
|
msgid ""
|
|
"View <a href='%(category_url)s'>other <em>%(category_title)s</em> articles</"
|
|
"a>, or continue <a href='../'>viewing other knowledgebase articles</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:15
|
|
msgid "Feedback"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:17
|
|
msgid ""
|
|
"We give our users an opportunity to vote for items that they believe have "
|
|
"helped them out, in order for us to better serve future customers. We would "
|
|
"appreciate your feedback on this article. Did you find it useful?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:20
|
|
msgid "This article was useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:21
|
|
msgid "This article was <strong>not</strong> useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:24
|
|
msgid "The results of voting by other readers of this article are below:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:27
|
|
#, python-format
|
|
msgid "Recommendations: %(recommendations)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:28
|
|
#, python-format
|
|
msgid "Votes: %(votes)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:29
|
|
#, python-format
|
|
msgid "Overall Rating: %(score)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:13
|
|
msgid "Submit A Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:15
|
|
msgid "Log In"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:22
|
|
msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:13
|
|
#: templates/helpdesk/public_view_form.html:4
|
|
#: templates/helpdesk/public_view_ticket.html:2
|
|
msgid "View a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:18
|
|
#: templates/helpdesk/public_view_form.html:12
|
|
msgid "Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:21
|
|
#: templates/helpdesk/public_view_form.html:15
|
|
msgid "Your E-mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:25
|
|
#: templates/helpdesk/public_view_form.html:19
|
|
msgid "View Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:29
|
|
msgid "Submit a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:31
|
|
msgid ""
|
|
"All fields are required. Please provide as descriptive a title and "
|
|
"description as possible."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_form.html:8
|
|
msgid "Error:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:16
|
|
#, python-format
|
|
msgid "Queue: %(queue_name)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:19
|
|
#: templates/helpdesk/ticket.html:52
|
|
msgid "Submitted On"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept and Close"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:50
|
|
#: templates/helpdesk/ticket.html:88
|
|
msgid "Follow-Ups"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:58
|
|
#, python-format
|
|
msgid ""
|
|
"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:3
|
|
#: templates/helpdesk/report_output.html:3
|
|
#: templates/helpdesk/report_output.html:6
|
|
msgid "Reports & Statistics"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Reports & Statistics</h2>\n"
|
|
"\n"
|
|
"<ul>\n"
|
|
"<li>User<ul>\n"
|
|
"\n"
|
|
" <li><a href='userpriority/'>by Priority</a></li>\n"
|
|
" <li><a href='userqueue/'>by Queue</a></li>\n"
|
|
" <li><a href='userstatus/'>by Status</a></li>\n"
|
|
" <li><a href='usermonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"\n"
|
|
"<li>Queue<ul>\n"
|
|
" \n"
|
|
" <li><a href='queuepriority/'>by Priority</a></li>\n"
|
|
" <li><a href='queuestatus/'>by Status</a></li>\n"
|
|
" <li><a href='queuemonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"</ul>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:6
|
|
msgid ""
|
|
"The following RSS feeds are available for you to monitor using your "
|
|
"preferred RSS software. With the exception of the 'Latest Activity' feed, "
|
|
"all feeds provide information only on Open and Reopened cases. This ensures "
|
|
"your RSS reader isn't full of information about closed or historical tasks."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:10
|
|
msgid ""
|
|
"A summary of your open tickets - useful for getting alerted to new tickets "
|
|
"opened for you"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:12
|
|
msgid "Latest Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:13
|
|
msgid ""
|
|
"A summary of all helpdesk activity - including comments, emails, "
|
|
"attachments, and more"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:16
|
|
msgid ""
|
|
"All unassigned tickets - useful for being alerted to new tickets opened by "
|
|
"the public via the web or via e-mail"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:19
|
|
msgid ""
|
|
"These RSS feeds allow you to view a summary of either your own tickets, or "
|
|
"all tickets, for each of the queues in your helpdesk. For example, if you "
|
|
"manage the staff who utilise a particular queue, this may be used to view "
|
|
"new tickets coming into that queue."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:22
|
|
msgid "Per-Queue Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:23
|
|
msgid "All Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:27
|
|
msgid "Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:2
|
|
msgid "View Ticket Details"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36
|
|
msgid "Attach another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
|
|
msgid "Add Another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Unhold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Hold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:49
|
|
#, python-format
|
|
msgid "Queue: %(queue)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:57
|
|
msgid "Assigned To"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:92
|
|
msgid "Private"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:96
|
|
#, python-format
|
|
msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:107
|
|
msgid "Respond to this ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:113
|
|
msgid "Use a Pre-set Reply"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:115
|
|
msgid ""
|
|
"Selecting a pre-set reply will over-write your comment below. You can then "
|
|
"modify the pre-set reply to your liking before saving this update."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:117
|
|
msgid "Comment / Resolution"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:119
|
|
msgid ""
|
|
"You can use the {{ ticket }} and {{ queue }} template variables in your "
|
|
"message."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:142
|
|
msgid "Is this update public?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:144
|
|
msgid ""
|
|
"If this is public, the submitter will be e-mailed your comment or resolution."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:147
|
|
msgid "Change Further Details »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:29
|
|
#: templates/helpdesk/ticket_list.html:44
|
|
#: templates/helpdesk/ticket_list.html:115
|
|
msgid "Owner"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:157
|
|
msgid "Unassign"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:166
|
|
msgid "Attach File(s) »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:172
|
|
msgid "Attach a File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:180
|
|
msgid "Update This Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:2
|
|
msgid "Ticket Listing"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:26
|
|
msgid "Change Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:28
|
|
msgid "Sorting"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:32
|
|
#: templates/helpdesk/ticket_list.html:70
|
|
msgid "Keywords"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:51
|
|
msgid "Owner(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:57
|
|
msgid "Queue(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:63
|
|
msgid "Status(es)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:75
|
|
msgid "Apply Filter"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:80
|
|
#: templates/helpdesk/ticket_list.html:95
|
|
msgid "Save Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:86
|
|
msgid ""
|
|
"This name appears in the drop-down list of saved queries. If you share your "
|
|
"query, other users will see this name, so choose something clear and "
|
|
"descriptive!"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:88
|
|
msgid "Shared?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:89
|
|
msgid "Yes, share this query with other users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:90
|
|
msgid ""
|
|
"If you share this query, it will be visible by <em>all</em> other logged-in "
|
|
"users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:102
|
|
msgid "Use Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:104
|
|
msgid "Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:109
|
|
msgid "Run Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:127
|
|
msgid "No Tickets Match Your Selection"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:2
|
|
msgid "Logged Out"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:4
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Logged Out</h2>\n"
|
|
"\n"
|
|
"<p>Thanks for being here. Hopefully you've helped resolve a few tickets and "
|
|
"make the world a better place.</p>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:2
|
|
msgid "Helpdesk Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:5 templates/registration/login.html:17
|
|
msgid "Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:7
|
|
msgid ""
|
|
"To log in and begin responding to cases, simply enter your username and "
|
|
"password below."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:10
|
|
msgid "Your username and password didn't match. Please try again."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:12
|
|
msgid "Username"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:14
|
|
msgid "Password"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:35
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:40
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:46
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:51
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:98
|
|
msgid "Helpdesk: Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:99
|
|
msgid "Unassigned Open and Reopened tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:124
|
|
msgid "Helpdesk: Recent Followups"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:125
|
|
msgid ""
|
|
"Recent FollowUps, such as e-mail replies, comments, attachments and "
|
|
"resolutions"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:142
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:147
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/public.py:58
|
|
msgid "Invalid ticket ID or e-mail address. Please try again."
|
|
msgstr ""
|
|
|
|
#: views/staff.py:111
|
|
msgid "Accepted resolution and closed ticket"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:147
|
|
#, python-format
|
|
msgid "Assigned to %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:169
|
|
msgid "Updated"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:401
|
|
msgid "Ticket taken off hold"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:404
|
|
msgid "Ticket placed on hold"
|
|
msgstr ""
|