mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-25 09:23:39 +01:00
362 lines
14 KiB
Python
362 lines
14 KiB
Python
"""
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Default settings for django-helpdesk.
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"""
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from django import forms
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from django.conf import settings
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from django.core.exceptions import ImproperlyConfigured
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from django.utils.translation import gettext_lazy as _
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import os
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import re
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import warnings
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DEFAULT_USER_SETTINGS = {
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'login_view_ticketlist': True,
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'email_on_ticket_change': True,
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'email_on_ticket_assign': True,
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'tickets_per_page': 25,
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'use_email_as_submitter': True,
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}
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try:
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DEFAULT_USER_SETTINGS.update(settings.HELPDESK_DEFAULT_SETTINGS)
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except AttributeError:
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pass
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HAS_TAG_SUPPORT = False
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# Use international timezones
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USE_TZ: bool = True
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# check for secure cookie support
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if os.environ.get('SECURE_PROXY_SSL_HEADER'):
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SECURE_PROXY_SSL_HEADER = ('HTTP_X_FORWARDED_PROTO', 'https')
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SESSION_COOKIE_SECURE = True
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CSRF_COOKIE_SECURE = True
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##########################################
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# generic options - visible on all pages #
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##########################################
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# redirect to login page instead of the default homepage when users visits "/"?
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HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings,
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'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT',
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False)
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# Enable the Dependencies field on ticket view
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HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = getattr(settings,
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'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET',
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True)
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# Enable the Time spent on field on ticket view
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HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = getattr(settings,
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'HELPDESK_ENABLE_TIME_SPENT_ON_TICKET',
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True)
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# raises a 404 to anon users. It's like it was invisible
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HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
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'HELPDESK_ANON_ACCESS_RAISES_404',
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False)
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# Disable Timeline on ticket list
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HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(
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settings, 'HELPDESK_TICKETS_TIMELINE_ENABLED', True)
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# show extended navigation by default, to all users, irrespective of staff
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# status?
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HELPDESK_NAVIGATION_ENABLED = getattr(
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settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# use public CDNs to serve jquery and other javascript by default?
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# otherwise, use built-in static copy
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HELPDESK_USE_CDN = getattr(settings, 'HELPDESK_USE_CDN', False)
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# show dropdown list of languages that ticket comments can be translated into?
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HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings,
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'HELPDESK_TRANSLATE_TICKET_COMMENTS',
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False)
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# list of languages to offer. if set to false,
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# all default google translate languages will be shown.
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HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings,
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'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG',
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["en", "de", "es", "fr", "it", "ru"])
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# show link to 'change password' on 'User Settings' page?
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(
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settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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# allow user to override default layout for 'followups' - work in progress.
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HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
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# auto-subscribe user to ticket if (s)he responds to a ticket?
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HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings,
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'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE',
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False)
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# URL schemes that are allowed within links
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ALLOWED_URL_SCHEMES = getattr(settings, 'ALLOWED_URL_SCHEMES', (
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'file', 'ftp', 'ftps', 'http', 'https', 'irc', 'mailto', 'sftp', 'ssh', 'tel', 'telnet', 'tftp', 'vnc', 'xmpp',
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))
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# Ticket status choices
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OPEN_STATUS = getattr(settings, 'HELPDESK_TICKET_OPEN_STATUS', 1)
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REOPENED_STATUS = getattr(settings, 'HELPDESK_TICKET_REOPENED_STATUS', 2)
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RESOLVED_STATUS = getattr(settings, 'HELPDESK_TICKET_RESOLVED_STATUS', 3)
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CLOSED_STATUS = getattr(settings, 'HELPDESK_TICKET_CLOSED_STATUS', 4)
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DUPLICATE_STATUS = getattr(settings, 'HELPDESK_TICKET_DUPLICATE_STATUS', 5)
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DEFAULT_TICKET_STATUS_CHOICES = (
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(OPEN_STATUS, _('Open')),
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(REOPENED_STATUS, _('Reopened')),
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(RESOLVED_STATUS, _('Resolved')),
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(CLOSED_STATUS, _('Closed')),
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(DUPLICATE_STATUS, _('Duplicate')),
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)
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TICKET_STATUS_CHOICES = getattr(settings,
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'HELPDESK_TICKET_STATUS_CHOICES',
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DEFAULT_TICKET_STATUS_CHOICES)
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# List of status choices considered as "open"
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DEFAULT_TICKET_OPEN_STATUSES = (OPEN_STATUS, REOPENED_STATUS)
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TICKET_OPEN_STATUSES = getattr(settings,
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'HELPDESK_TICKET_OPEN_STATUSES',
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DEFAULT_TICKET_OPEN_STATUSES)
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# New status list choices depending on current ticket status
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DEFAULT_TICKET_STATUS_CHOICES_FLOW = {
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OPEN_STATUS: (OPEN_STATUS, RESOLVED_STATUS, CLOSED_STATUS, DUPLICATE_STATUS,),
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REOPENED_STATUS: (REOPENED_STATUS, RESOLVED_STATUS, CLOSED_STATUS, DUPLICATE_STATUS,),
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RESOLVED_STATUS: (REOPENED_STATUS, RESOLVED_STATUS, CLOSED_STATUS,),
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CLOSED_STATUS: (REOPENED_STATUS, CLOSED_STATUS,),
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DUPLICATE_STATUS: (REOPENED_STATUS, DUPLICATE_STATUS,),
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}
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TICKET_STATUS_CHOICES_FLOW = getattr(settings,
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'HELPDESK_TICKET_STATUS_CHOICES_FLOW',
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DEFAULT_TICKET_STATUS_CHOICES_FLOW)
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# Ticket priority choices
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DEFAULT_TICKET_PRIORITY_CHOICES = (
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(1, _('1. Critical')),
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(2, _('2. High')),
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(3, _('3. Normal')),
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(4, _('4. Low')),
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(5, _('5. Very Low')),
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)
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TICKET_PRIORITY_CHOICES = getattr(settings,
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'HELPDESK_TICKET_PRIORITY_CHOICES',
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DEFAULT_TICKET_PRIORITY_CHOICES)
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#########################
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# time tracking options #
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#########################
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# Follow-ups automatic time_spent calculation
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FOLLOWUP_TIME_SPENT_AUTO = getattr(settings,
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'HELPDESK_FOLLOWUP_TIME_SPENT_AUTO',
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False)
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# Calculate time_spent according to open hours
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FOLLOWUP_TIME_SPENT_OPENING_HOURS = getattr(settings,
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'HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS',
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{})
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############################
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# options for public pages #
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############################
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# show 'view a ticket' section on public page?
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(
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settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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# show 'submit a ticket' section on public page?
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(
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settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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# change that to custom class to have extra fields or validation (like captcha)
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HELPDESK_PUBLIC_TICKET_FORM_CLASS = getattr(
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settings,
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"HELPDESK_PUBLIC_TICKET_FORM_CLASS",
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"helpdesk.forms.PublicTicketForm"
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)
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# Custom fields constants
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CUSTOMFIELD_TO_FIELD_DICT = {
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'boolean': forms.BooleanField,
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'date': forms.DateField,
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'time': forms.TimeField,
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'datetime': forms.DateTimeField,
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'email': forms.EmailField,
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'url': forms.URLField,
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'ipaddress': forms.GenericIPAddressField,
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'slug': forms.SlugField,
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}
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CUSTOMFIELD_DATE_FORMAT = "%Y-%m-%d"
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CUSTOMFIELD_TIME_FORMAT = "%H:%M:%S"
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CUSTOMFIELD_DATETIME_FORMAT = f"{CUSTOMFIELD_DATE_FORMAT}T%H:%M"
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###################################
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# options for update_ticket views #
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###################################
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''' options for update_ticket views '''
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# allow non-staff users to interact with tickets?
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# can be True/False or a callable accepting the active user and returning
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# True if they must be considered helpdesk staff
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(
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settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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if not (HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in (True, False) or callable(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
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warnings.warn(
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"HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE should be set to either True/False or a callable.",
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RuntimeWarning
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)
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# show edit buttons in ticket follow ups.
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HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings,
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'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP',
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True)
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# show delete buttons in ticket follow ups if user is 'superuser'
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HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(
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settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
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# make all updates public by default? this will hide the 'is this update
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# public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(
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settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
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# only show staff users in ticket owner drop-downs
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(
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settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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# only show staff users in ticket cc drop-down
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(
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settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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# allow the subject to have a configurable template.
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HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
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settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE',
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"{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
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# since django-helpdesk may not work correctly without the ticket ID
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# in the subject, let's do a check for it quick:
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if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
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raise ImproperlyConfigured
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# default fallback locale when queue locale not found
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HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(
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settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
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# default maximum email attachment size, in bytes
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# only attachments smaller than this size will be sent via email
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HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(
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settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
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########################################
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# options for staff.create_ticket view #
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########################################
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# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
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HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
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settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
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#################
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# email options #
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#################
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# default Queue email submission settings
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QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
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QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
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QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
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QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
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QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
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# only process emails with a valid tracking ID? (throws away all other mail)
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QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(
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settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
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# only allow users to access queues that they are members of?
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HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
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settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
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# use https in the email links
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HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(
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settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', settings.SECURE_SSL_REDIRECT)
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# Default to True for backwards compatibility
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HELPDESK_TEAMS_MODE_ENABLED = getattr(settings, 'HELPDESK_TEAMS_MODE_ENABLED', True)
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if HELPDESK_TEAMS_MODE_ENABLED:
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HELPDESK_TEAMS_MODEL = getattr(
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settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team')
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HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [
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('pinax_teams', '0004_auto_20170511_0856')])
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HELPDESK_KBITEM_TEAM_GETTER = getattr(
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settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team)
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else:
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HELPDESK_TEAMS_MODEL = settings.AUTH_USER_MODEL
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HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = []
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HELPDESK_KBITEM_TEAM_GETTER = lambda _: None
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# show knowledgebase links?
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# If Teams mode is enabled then it has to be on
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HELPDESK_KB_ENABLED = True if HELPDESK_TEAMS_MODE_ENABLED else getattr(settings, 'HELPDESK_KB_ENABLED', True)
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# Include all signatures and forwards in the first ticket message if set
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# Useful if you get forwards dropped from them while they are useful part
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# of request
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HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(
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settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
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# If set then we always save incoming emails as .eml attachments
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# which is quite noisy but very helpful for complicated markup, forwards and so on
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# (which gets stripped/corrupted otherwise)
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HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(
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settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)
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#######################
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# email OAUTH #
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#######################
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HELPDESK_OAUTH = getattr(
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settings, 'HELPDESK_OAUTH', {
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"token_url": "",
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"client_id": "",
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"secret": "",
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"scope": [""]
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}
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)
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# Set Debug Logging Level for IMAP Services. Default to '0' for No Debugging
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HELPDESK_IMAP_DEBUG_LEVEL = getattr(settings, 'HELPDESK_IMAP_DEBUG_LEVEL', 0)
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#############################################
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# file permissions - Attachment directories #
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#############################################
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# Attachment directories should be created with permission 755 (rwxr-xr-x)
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# Override it in your own Django settings.py
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HELPDESK_ATTACHMENT_DIR_PERMS = int(getattr(settings, 'HELPDESK_ATTACHMENT_DIR_PERMS', "755"), 8)
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def get_followup_webhook_urls():
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urls = os.environ.get('HELPDESK_FOLLOWUP_WEBHOOK_URLS', None)
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if urls:
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return re.split(r'[\s],[\s]', urls)
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HELPDESK_GET_FOLLOWUP_WEBHOOK_URLS = getattr(settings, 'HELPDESK_GET_FOLLOWUP_WEBHOOK_URLS', get_followup_webhook_urls)
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def get_new_ticket_webhook_urls():
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urls = os.environ.get('HELPDESK_NEW_TICKET_WEBHOOK_URLS', None)
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if urls:
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return urls.split(',')
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HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS = getattr(settings, 'HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS', get_new_ticket_webhook_urls)
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HELPDESK_WEBHOOK_TIMEOUT = getattr(settings, 'HELPDESK_WEBHOOK_TIMEOUT', 3)
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