django-helpdeskmig/helpdesk/templates/helpdesk/ticket_desc_table.html

{% load i18n humanize ticket_to_link %}
{% load static %}
{% load helpdesk_util %}

<div class="card mb-3">
    <!--div class="card-header">
        {# trans "Ticket Summary" #}
    </div -->
    <div class="card-body">
        <div class="table-responsive">
            <table class="table table-sm table-border">
                <thead class="thead-light">
                    <tr class=''><th colspan='4'><h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3>
                            {% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}
                            <span class='ticket_toolbar float-right'>
                        <a href="{% url 'helpdesk:edit' ticket.id %}" class="ticket-edit"><button class="btn btn-warning btn-sm"><i class="fas fa-pencil-alt"></i> {% trans "Edit" %}</button></a>
                    | <a href="{% url 'helpdesk:delete' ticket.id %}" class="ticket-delete"><button class="btn btn-danger btn-sm"><i class="fas fa-trash-alt"></i> {% trans "Delete" %}</button></a>
                    |
                    {% if ticket.on_hold %}
                    <form class="form-inline ticket-hold" method='post' action='unhold/'>
                        {% csrf_token %}
                        <button class="btn btn-warning btn-sm" type='submit'><i class="fas fa-play"></i> {% trans "Unhold" %}</button>
                    </form>
                    {% else %}
                    <form class="form-inline ticket-hold" method='post' action='hold/'>
                        {% csrf_token %}
                        <button class="btn btn-warning btn-sm" type='submit'><i class="fas fa-pause"></i> {% trans "Hold" %}</button>
                    </form>
                    {% endif %}
                    </span></th></tr>
                </thead>
                <tbody>
                    {% for customfield in ticket.ticketcustomfieldvalue_set.all %}
                    <tr>
                        <th class="table-secondary">{{ customfield.field.label }}</th>
                        <td>{% spaceless %}{% if "url" == customfield.field.data_type %}<a href='{{ customfield.value }}'>{{ customfield.value }}</a>
                            {% elif "datetime" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
                            {% elif "date" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
                            {% elif "time" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
                            {% else %}{{ customfield.value|default:"" }}
                            {% endif %}{% endspaceless %}</td>
                    </tr>{% endfor %}
                    <tr>
                        <th class="table-active">{% trans "Due Date" %}</th>
                        <td>{{ ticket.due_date|date:"DATETIME_FORMAT" }} {% if ticket.due_date %}({{ ticket.due_date|naturaltime }}){% endif %}
                        </td>
                        <th class="table-active">{% trans "Submitted On" %}</th>
                        <td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
                    </tr>
                    <tr>
                        <th class="table-active">{% trans "Assigned To" %}</th>
                        <td>{{ ticket.get_assigned_to }}{% if _('Unassigned') == ticket.get_assigned_to  %} <strong>
                                <a data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-hand-paper"></i></button></a>
                        </strong>{% endif %}
                        </td>
                        <th class="table-active">{% trans "Submitter E-Mail" %}</th>
                        <td> {{ ticket.submitter_email }}
                                                         {% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a data-toggle="tooltip" href='{{submitter_userprofile_url}}' title='{% trans "Edit " %}{{ ticket.submitter_email }}{% trans " user profile" %}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i></button></a></strong>{% endif %}
                            <strong><a data-toggle="tooltip" href ="{% url 'helpdesk:list'%}?q={{ticket.submitter_email}}" title='{% trans "Display tickets filtered for " %}{{ ticket.submitter_email }}{% trans " as a keyword" %}'>
                                <button type="button" class="btn btn-primary btn-sm"><i class="fas fa-search"></i></button></a></strong>
                        <strong><a data-toggle="tooltip" href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}' title='{% trans "Add email address for the ticket system to ignore." %}'>
                                <button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-eye-slash"></i></button></a></strong>{% endif %}
                        </td>
                    </tr>
                    <tr>
                        <th class="table-active">{% trans "Priority" %}</th>
                        <td class="{% if ticket.priority < 3 %}table-warning{% endif %}">{{ ticket.get_priority_display }}
                        </td>
                        <th class="table-active">{% trans "Copies To" %}</th>
                        <td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm float-right"><i class="fa fa-share"></i></button></strong></a>{% if SHOW_SUBSCRIBE %} <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-rss-square"></i></button></a></strong>{% endif %}</td>
                    </tr>

                    {% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET != False and helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET != False %}
                    <tr>
                    {% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET %}
                        <th class="table-active">{% trans "Dependencies" %}</th>
                        <td>
                            <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
                            {% for dep in ticket.ticketdependency.all %}
                            {% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
                                <li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i></button></a></li>
                                {% if forloop.last %}</ul>{% endif %}
                            {% empty %}
                            {% trans "This ticket has no dependencies." %}
                            {% endfor %}
                        </td>
                    {% else %}
                        <th class="table-active"></th>
                        <td></td>
                    {% endif %}
                    {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
                        <th class="table-active">{% trans "Total time spent" %}</th>
                        <td>{{ ticket.time_spent_formated }}</td>
                    {% else %}
                        <th class="table-active"></th>
                        <td></td>
                    {% endif %}
                    </tr>
                    {% endif %}
                    {% if ticket.kbitem %}
                    <tr>
                        <th class="table-active">{% trans "Knowlegebase item" %}</th>
                        <td> <a href ="{{ticket.kbitem.query_url}}"> {{ticket.kbitem}} </a> </td>
                    </tr>
                    {% endif %}
                    <tr>
                        <th class="table-active">{% trans "Attachments" %}</th>
                        <td colspan="3">
                            <ul>
                            {% for followup in ticket.followup_set.all %}
                            {% for attachment in followup.followupattachment_set.all %}
                            <li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
                            {% if followup.user and request.user == followup.user %}
                            <a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
                            {% endif %}
                            </li>
                            {% endfor %}
                            {% endfor %}
                            </ul>
                        </td>
                    </tr>
                    <tr>
                        <td id="ticket-description" colspan='4'>
                            <h4>{% trans "Description" %}</h4>
                            {{ ticket.get_markdown|urlizetrunc:50|num_to_link }}</td>
                    </tr>

                    {% if ticket.resolution %}<tr>
                        <th colspan='2'>{% trans "Resolution" %}{% if "Resolved" == ticket.get_status_display %} <a href='?close'><button type="button" class="btn btn-warning btn-sm">{% trans "Accept and Close" %}</button></a>{% endif %}</th>
                    </tr>
                    <tr>
                        <td colspan='2'>{{ ticket.get_resolution_markdown|urlizetrunc:50|linebreaksbr }}</td>
                    </tr>{% endif %}
                </tbody>
            </table>
            <a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i>&nbsp;{% trans "Edit details" %}</button></a>
        </div>
        <!-- /.table-responsive -->
    </div>
    <!-- /.card-body -->
</div>
<!-- /.card -->