django-helpdeskmig/helpdesk/templates/helpdesk/ticket_desc_table.html

{% load i18n humanize ticket_to_link %}
{% load static from staticfiles %}

<div class="row">
                <div class="col-lg-12">
                    <div class="panel panel-primary">
                        <div class="panel-heading">
                            {% trans "Ticket Summary" %}
                        </div>
                        <!-- /.panel-heading -->
                        <div class="panel-body">
                            <div class="table-responsive">
                                <table class="table table-striped table-bordered table-hover">
                                    <thead>
                                        <tr class='row_tablehead'><td colspan='2'><h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3> <span class='ticket_toolbar'>
                                            <a href="{% url 'helpdesk:edit' ticket.id %}" class="ticket-edit"><button class="btn btn-warning btn-xs"><i class="fas fa-pencil-alt"></i> {% trans "Edit" %}</button></a>
                                        | <a href="{% url 'helpdesk:delete' ticket.id %}" class="ticket-delete"><button class="btn btn-danger btn-xs"><i class="fas fa-trash-alt"></i> {% trans "Delete" %}</button></a>
                                        {% if ticket.on_hold %} | <a href="{% url 'helpdesk:unhold' ticket.id %}" class="ticket-hold"><button class="btn btn-warning btn-xs"><i class="fas fa-play"></i> {% trans "Unhold" %}</button></a>{% else %} | <a href="{% url 'helpdesk:hold' ticket.id %}" class="ticket-hold"><button class="btn btn-warning btn-xs"><i class="fas fa-pause"></i> {% trans "Hold" %}</button></a>{% endif %}
                                        </span></td></tr>
                                    <tr><th colspan='2'>{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}</th></tr>
                                    </thead>
                                    <tbody>
                                        {% for customfield in ticket.ticketcustomfieldvalue_set.all %}
                                        <tr>
                                            <th>{{ customfield.field.label }}</th>
                                            <td>{% ifequal customfield.field.data_type "url" %}<a href='{{ customfield.value }}'>{{ customfield.value }}</a>{% else %}{{ customfield.value }}{% endifequal %}</td>
                                        </tr>{% endfor %}
                                        <tr>
                                            <th colspan='2'>{% trans "Description" %}</th>
                                        </tr>
                                        <tr>
                                            <td id="ticket-description" colspan='2'>{{ ticket.description|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}</td>
                                        </tr>

                                        {% if ticket.resolution %}<tr>
                                            <th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><button type="button" class="btn btn-warning btn-xs">{% trans "Accept and Close" %}</button></a>{% endifequal %}</th>
                                        </tr>
                                        <tr>
                                            <td colspan='2'>{{ ticket.resolution|force_escape|urlizetrunc:50|linebreaksbr }}</td>
                                        </tr>{% endif %}

                                        <tr>
                                            <th>{% trans "Due Date" %}</th>
                                            <td>{{ ticket.due_date|date:"r" }} ({{ ticket.due_date|naturaltime }})</td>
                                        </tr>
                                        <tr>
                                            <th>{% trans "Submitted On" %}</th>
                                            <td>{{ ticket.created|date:"r" }} ({{ ticket.created|naturaltime }})</td>
                                        </tr>

                                        <tr>
                                            <th>{% trans "Assigned To" %}</th>
                                            <td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong><a href='?take'><button type="button" class="btn btn-primary btn-xs"><i class="fas fa-hand-paper"></i>&nbsp;{% trans "Take" %}</button></a></strong>{% endifequal %}</td>
                                        </tr>

                                        <tr>
                                            <th>{% trans "Submitter E-Mail" %}</th>
                                            <td>{{ ticket.submitter_email }}
                                            {% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a href='{{submitter_userprofile_url}}'><button type="button" class="btn btn-primary btn-xs"><i class="fas fa-address-book"></i>&nbsp;{% trans "Profile" %}</button></a></strong>{% endif %}
                                            <strong><a href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}'><button type="button" class="btn btn-warning btn-xs"><i class="fas fa-eye-slash"></i>&nbsp;{% trans "Ignore" %}</button></a></strong>{% endif %}</td>
                                        </tr>

                                        <tr>
                                            <th>{% trans "Priority" %}</th>
                                            <td>{{ ticket.get_priority_display }}</td>
                                        </tr>

                                        <tr>
                                            <th>{% trans "Copies To" %}</th>
                                            <td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-share"></i>&nbsp;{% trans "Manage" %}</button></strong></a>{% if SHOW_SUBSCRIBE %}, <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-xs"><i class="fas fa-rss-square"></i>&nbsp;{% trans "Subscribe" %}</button></a></strong>{% endif %}</td>
                                        </tr>

                                        <tr>
                                            <th>{% trans "Dependencies" %}</th>
                                            <td>{% for dep in ticket.ticketdependency.all %}
                                                {% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
                                                    <li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-xs"><i class="fas fa-trash"></i>&nbsp;{% trans "Remove Dependency" %}</button></a></li>
                                                {% if forloop.last %}</ul>{% endif %}
                                                {% empty %}
                                                <p>{% trans "This ticket has no dependencies." %}</p>
                                                {% endfor %}
                                                <p><a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-xs"><i class="fas fa-child"></i>&nbsp;{% trans "Add Dependency" %}</button></a></p>
                                            </td>
                                        </tr>
                                    </tbody>
                                </table>
                            </div>
                            <!-- /.table-responsive -->
                        </div>
                        <!-- /.panel-body -->
                    </div>
                    <!-- /.panel -->
                </div>
            </div>