mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-11 09:10:46 +01:00
66 lines
2.2 KiB
HTML
66 lines
2.2 KiB
HTML
{% extends "helpdesk/public_base.html" %}
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{% block helpdesk_title %}Helpdesk{% endblock %}
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{% block helpdesk_head %}
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<script src="http://media.jutda.com.au/helpdesk/nicEdit.js" type="text/javascript"></script>
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<script type="text/javascript">
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$(document).ready(function() {
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nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
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});
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</script>
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{% endblock %}
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{% block helpdesk_body %}
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<table width='100%'>
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<tr class='row_tablehead'><td colspan='2'>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status_display }}]</td></tr>
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<tr class='row_columnheads'><th colspan='2'>Queue: {{ ticket.queue }}</th></tr>
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<tr class='row_odd'>
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<th>Submitted On</th>
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<td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
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</tr>
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<tr class='row_even'>
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<th>Submitter E-Mail</th>
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<td>{{ ticket.submitter_email }}</td>
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</tr>
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<tr class='row_odd'>
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<th>Priority</th>
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<td>{{ ticket.get_priority_display }}</td>
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</tr>
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<tr class='row_even'>
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<th colspan='2'>Description</th>
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</tr>
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<tr class='row_odd'>
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<td colspan='2'>{{ ticket.description }}</td>
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</tr>
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{% if ticket.resolution %}<tr class='row_even'>
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<th colspan='2'>Resolution{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='Accept' title='Accept and Close' width='60' height='15' /></a>{% endifequal %}</th>
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</tr>
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<tr class='row_odd'>
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<td colspan='2'>{{ ticket.resolution }}</td>
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</tr>{% endif %}
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</table>
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{% if ticket.followup_set.public_followups %}
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<h3>Follow-Ups</h3>
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{% load ticket_to_link %}
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{% for followup in ticket.followup_set.public_followups %}
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<div class='followup'>
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<div class='title'>{{ followup.title }} <span class='byline'>by {{ followup.user }} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
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{{ followup.comment|num_to_link }}
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{% if followup.ticketchange_set.all %}<div class='changes'>
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{% for change in followup.ticketchange_set.all %}
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Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}.<br />
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{% endfor %}
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</div>{% endif %}
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</div>
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{% endfor %}
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{% endif %}
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{% endblock %}
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