django-helpdeskmig/helpdesk/tests/test_ticket_lookup.py

49 lines
1.9 KiB
Python

# -*- coding: utf-8 -*-
from django.core.urlresolvers import reverse
from django.test import TestCase
from helpdesk.models import Ticket, Queue
class TestKBDisabled(TestCase):
def setUp(self):
q = Queue(title='Q1', slug='q1')
q.save()
t = Ticket(title='Test Ticket', submitter_email='test@domain.com')
t.queue = q
t.save()
self.ticket = t
def test_ticket_by_id(self):
"""Can a ticket be looked up by its ID"""
# get the ticket from models
t = Ticket.objects.get(id=self.ticket.id)
self.assertEqual(t.title, self.ticket.title)
def test_ticket_by_link(self):
"""Can a ticket be looked up by its link from (eg) an email"""
# Instead of using the ticket_for_url link,
# we will exercise 'reverse' to lookup/build the URL
# from the ticket info we have
# http://example.com/helpdesk/view/?ticket=q1-1&email=None
response = self.client.get(reverse('helpdesk:public_view'),
{'ticket': self.ticket.ticket_for_url,
'email': self.ticket.submitter_email})
self.assertEqual(response.status_code, 200)
def test_ticket_with_changed_queue(self):
# Make a ticket (already done in setup() )
# Now make another queue
q2 = Queue(title='Q2', slug='q2')
q2.save()
# grab the URL / params which would have been emailed out to submitter.
url = reverse('helpdesk:public_view')
params = {'ticket': self.ticket.ticket_for_url,
'email': self.ticket.submitter_email}
# Pickup the ticket created in setup() and change its queue
self.ticket.queue = q2
self.ticket.save()
# confirm that we can still get to a url which was emailed earlier
response = self.client.get(url, params)
self.assertNotContains(response, "Invalid ticket ID")