mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-26 08:39:08 +01:00
105 lines
4.5 KiB
ReStructuredText
105 lines
4.5 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small businesses.
|
|
=======================================================================
|
|
|
|
.. image:: https://travis-ci.org/django-helpdesk/django-helpdesk.png?branch=master
|
|
:target: https://travis-ci.org/django-helpdesk/django-helpdesk
|
|
|
|
.. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/master/graph/badge.svg
|
|
:target: https://codecov.io/gh/django-helpdesk/django-helpdesk
|
|
|
|
Copyright 2009- Ross Poulton and contributors. All Rights Reserved. See LICENSE for details.
|
|
|
|
django-helpdesk was formerly known as Jutda Helpdesk, named after the
|
|
company which originally created it. As of January 2011 the name has been
|
|
changed to reflect what it really is: a Django-powered ticket tracker with
|
|
contributors reaching far beyond Jutda.
|
|
|
|
Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
|
|
|
|
You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/
|
|
|
|
Licensing
|
|
---------
|
|
|
|
See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
|
|
distributed with 3rd party products which have their own licenses. See
|
|
LICENSE.3RDPARTY for license terms for included packages.
|
|
|
|
Dependencies (pre-flight checklist)
|
|
-----------------------------------
|
|
|
|
1. Python 2.7 or 3.4+ (3.4+ support is new, please let us know how it goes)
|
|
2. Django (1.8+, preferably 1.10)
|
|
3. An existing WORKING Django project with database etc. If you
|
|
cannot log into the Admin, you won't get this product working.
|
|
4. `pip install django-bootstrap-form` and add `bootstrapform` to `settings.INSTALLED_APPS`
|
|
5. `pip install django-markdown-deux` and add `markdown_deux` to `settings.INSTALLED_APPS`
|
|
6. `pip install email-reply-parser` to get smart email reply handling
|
|
7. Add 'django.contrib.sites' to settings.INSTALLED_APPS, ensure there is at least 1 site created.
|
|
|
|
**NOTE REGARDING SQLITE AND SEARCHING:**
|
|
If you use sqlite as your database, the search function will not work as
|
|
effectively as it will with other databases due to its inability to do
|
|
case-insensitive searches. It's recommended that you use PostgreSQL or MySQL
|
|
if possible. For more information, see this note in the Django documentation:
|
|
http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
|
|
|
|
When you try to do a keyword search using sqlite, a message will be displayed
|
|
to alert you to this shortcoming. There is no way around it, sorry.
|
|
|
|
**NOTE REGARDING MySQL:**
|
|
If you use MySQL, with most default configurations you will receive an error
|
|
when creating the database tables as we populate a number of default templates
|
|
in languages other than English.
|
|
|
|
You must create the database the holds the django-helpdesk tables using the
|
|
UTF-8 collation; see the MySQL manual for more information:
|
|
http://dev.mysql.com/doc/refman/5.1/en/charset-database.html
|
|
|
|
If you do NOT do this step, and you only want to use English-language templates,
|
|
you can continue however you will receive a warning when running the 'migrate'
|
|
commands.
|
|
|
|
Fresh Django Installations
|
|
--------------------------
|
|
|
|
If you're on a brand new Django installation, make sure you do a ``migrate``
|
|
**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
|
|
errors with trying to create User settings.
|
|
|
|
Upgrading from previous versions
|
|
--------------------------------
|
|
|
|
If you are upgrading from a previous version of django-helpdesk that used
|
|
migrations, get an up to date version of the code base (eg by using
|
|
`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
|
|
|
|
python manage.py migrate helpdesk --db-dry-run # DB untouched
|
|
python manage.py migrate helpdesk
|
|
|
|
Lastly, restart your web server software (eg Apache) or FastCGI instance, to
|
|
ensure the latest changes are in use.
|
|
|
|
If you are using django-helpdesk pre-migrations (ie pre-2011) then you're
|
|
on your own, sorry.
|
|
|
|
You can continue to the 'Initial Configuration' area, if needed.
|
|
|
|
Installation
|
|
------------
|
|
|
|
``pip install django-helpdesk``
|
|
|
|
For further installation information see docs/install.html and docs/configuration.html
|
|
|
|
Contributing
|
|
------------
|
|
|
|
If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
|
|
|
|
https://www.transifex.com/django-helpdesk/django-helpdesk/
|
|
|
|
Feel free to request access to contribute your translations.
|
|
|
|
Pull requests for all other changes are welcome. We're currently trying to add test cases wherever possible, so please continue to include tests with pull requests.
|