mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-29 19:33:20 +01:00
1162 lines
25 KiB
Plaintext
1162 lines
25 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) YEAR THE PACKAGE'S COPYRIGHT HOLDER
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# This file is distributed under the same license as the PACKAGE package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: PACKAGE VERSION\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2008-08-13 23:32+0000\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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#: forms.py:17 forms.py:98 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:14
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#: templates/helpdesk/ticket_list.html:25
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#: templates/helpdesk/ticket_list.html:59
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msgid "Queue"
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msgstr ""
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#: forms.py:21
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msgid "Summary of the problem"
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msgstr ""
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#: forms.py:24
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msgid "Submitter E-Mail Address"
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msgstr ""
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#: forms.py:25
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msgid ""
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"This e-mail address will receive copies of all public updates to this ticket."
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msgstr ""
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#: forms.py:28
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msgid "Description of Issue"
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msgstr ""
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#: forms.py:31
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msgid "Case owner"
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msgstr ""
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#: forms.py:32
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msgid ""
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"If you select an owner other than yourself, they'll be e-mailed details of "
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"this ticket immediately."
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msgstr ""
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#: forms.py:37 models.py:116 scripts/escalate_tickets.py:76
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#: templates/helpdesk/public_view_ticket.html:29
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#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
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#: templates/helpdesk/ticket_list.html:27 views/staff.py:146
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msgid "Priority"
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msgstr ""
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#: forms.py:38
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msgid "Please select a priority carefully. If unsure, leave it as '3'."
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msgstr ""
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#: forms.py:65
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msgid "Ticket Opened"
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msgstr ""
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#: forms.py:72
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#, python-format
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msgid "Ticket Opened & Assigned to %(name)s"
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msgstr ""
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#: forms.py:102
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msgid "Summary of your query"
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msgstr ""
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#: forms.py:105
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msgid "Your E-Mail Address"
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msgstr ""
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#: forms.py:106
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msgid "We will e-mail you when your ticket is updated."
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msgstr ""
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#: forms.py:109
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msgid "Description of your issue"
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msgstr ""
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#: forms.py:110
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msgid ""
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"Please be as descriptive as possible, including any details we may need to "
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"address your query."
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msgstr ""
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#: forms.py:115
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msgid "Urgency"
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msgstr ""
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#: forms.py:116
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msgid "Please select a priority carefully."
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msgstr ""
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#: forms.py:137
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msgid "Ticket Opened Via Web"
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msgstr ""
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#: models.py:28 models.py:103 models.py:216 models.py:360 models.py:380
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:24
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#: templates/helpdesk/ticket_list.html:59 views/staff.py:141
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msgid "Title"
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msgstr ""
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#: models.py:29 models.py:361
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msgid "Slug"
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msgstr ""
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#: models.py:29
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msgid ""
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"This slug is used when building ticket ID's. Once set, try not to change it "
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"or e-mailing may get messy."
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msgstr ""
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#: models.py:30
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msgid "E-Mail Address"
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msgstr ""
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#: models.py:30
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msgid ""
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"All outgoing e-mails for this queue will use this e-mail address. If you use "
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"IMAP or POP3, this should be the e-mail address for that mailbox."
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msgstr ""
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#: models.py:31
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msgid "Allow Public Submission?"
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msgstr ""
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#: models.py:31
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msgid "Should this queue be listed on the public submission form?"
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msgstr ""
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#: models.py:32
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msgid "Allow E-Mail Submission?"
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msgstr ""
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#: models.py:32
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msgid "Do you want to poll the e-mail box below for new tickets?"
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msgstr ""
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#: models.py:33
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msgid "Escalation Days"
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msgstr ""
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#: models.py:33
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msgid ""
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"For tickets which are not held, how often do you wish to increase their "
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"priority? Set to 0 for no escalation."
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msgstr ""
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#: models.py:42
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msgid "New Ticket CC Address"
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msgstr ""
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#: models.py:42
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all new tickets created for this queue"
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msgstr ""
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#: models.py:43
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msgid "Updated Ticket CC Address"
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msgstr ""
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#: models.py:43
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all activity (new tickets, closed tickets, updates, reassignments, etc) for "
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"this queue"
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msgstr ""
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#: models.py:45
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msgid "E-Mail Box Type"
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msgstr ""
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#: models.py:45
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msgid "POP 3"
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msgstr ""
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#: models.py:45
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msgid "IMAP"
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msgstr ""
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#: models.py:45
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msgid ""
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"E-Mail server type for creating tickets automatically from a mailbox - both "
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"POP3 and IMAP are supported."
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msgstr ""
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#: models.py:46
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msgid "E-Mail Hostname"
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msgstr ""
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#: models.py:46
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msgid ""
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"Your e-mail server address - either the domain name or IP address. May be "
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"\"localhost\"."
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msgstr ""
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#: models.py:47
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msgid "E-Mail Port"
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msgstr ""
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#: models.py:47
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msgid ""
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"Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
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"for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
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"the defaults."
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msgstr ""
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#: models.py:48
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msgid "E-Mail Username"
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msgstr ""
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#: models.py:48
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msgid "Username for accessing this mailbox."
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msgstr ""
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#: models.py:49
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msgid "E-Mail Password"
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msgstr ""
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#: models.py:49
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msgid "Password for the above username"
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msgstr ""
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#: models.py:50
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msgid "IMAP Folder"
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msgstr ""
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#: models.py:50
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msgid ""
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"If using IMAP, what folder do you wish to fetch messages from? This allows "
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"you to use one IMAP account for multiple queues, by filtering messages on "
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"your IMAP server into separate folders. Default: INBOX."
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msgstr ""
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#: models.py:51
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msgid "E-Mail Check Interval"
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msgstr ""
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#: models.py:51
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msgid "How often do you wish to check this mailbox? (in Minutes)"
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msgstr ""
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#: models.py:89 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:123
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msgid "Open"
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msgstr ""
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#: models.py:90 templates/helpdesk/ticket.html:128
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#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
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msgid "Reopened"
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msgstr ""
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#: models.py:91 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
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#: templates/helpdesk/ticket.html:134
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msgid "Resolved"
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msgstr ""
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#: models.py:92 templates/helpdesk/ticket.html:125
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#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
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#: templates/helpdesk/ticket.html.py:139
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msgid "Closed"
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msgstr ""
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#: models.py:96
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msgid "1. Critical"
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msgstr ""
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#: models.py:97
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msgid "2. High"
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msgstr ""
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#: models.py:98
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msgid "3. Normal"
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msgstr ""
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#: models.py:99
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msgid "4. Low"
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msgstr ""
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#: models.py:100
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msgid "5. Very Low"
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msgstr ""
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#: models.py:105 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket_list.html:23
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#: templates/helpdesk/ticket_list.html:59
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msgid "Created"
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msgstr ""
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#: models.py:106
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msgid "Modified"
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msgstr ""
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#: models.py:107 templates/helpdesk/public_view_ticket.html:24
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#: templates/helpdesk/ticket.html:62
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msgid "Submitter E-Mail"
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msgstr ""
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#: models.py:107
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msgid ""
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"The submitter will receive an email for all public follow-ups left for this "
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"task."
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msgstr ""
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#: models.py:109 templates/helpdesk/dashboard.html:26
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#: templates/helpdesk/ticket_list.html:15
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#: templates/helpdesk/ticket_list.html:26
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#: templates/helpdesk/ticket_list.html:59
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msgid "Status"
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msgstr ""
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#: models.py:111
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msgid "On Hold"
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msgstr ""
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#: models.py:113 models.py:362 templates/helpdesk/public_view_ticket.html:34
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#: templates/helpdesk/ticket.html:72
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msgid "Description"
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msgstr ""
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#: models.py:114 templates/helpdesk/public_view_ticket.html:41
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#: templates/helpdesk/ticket.html:79
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msgid "Resolution"
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msgstr ""
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#: models.py:125 templates/helpdesk/ticket.html:58 views/feeds.py:55
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#: views/feeds.py:77 views/feeds.py:120 views/staff.py:120
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msgid "Unassigned"
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msgstr ""
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#: models.py:156
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msgid " - On Hold"
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msgstr ""
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#: models.py:215 models.py:330
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msgid "Date"
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msgstr ""
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#: models.py:217 views/staff.py:134
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msgid "Comment"
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msgstr ""
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#: models.py:218
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msgid "Public"
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msgstr ""
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#: models.py:221 templates/helpdesk/ticket.html:121
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msgid "New Status"
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msgstr ""
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#: models.py:246
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msgid "Field"
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msgstr ""
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#: models.py:247
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msgid "Old Value"
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msgstr ""
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#: models.py:248
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msgid "New Value"
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msgstr ""
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#: models.py:253
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msgid "removed"
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msgstr ""
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#: models.py:255
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#, python-format
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msgid "set to %s"
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msgstr ""
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#: models.py:257
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#, python-format
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msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
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msgstr ""
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#: models.py:289
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msgid "File"
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msgstr ""
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#: models.py:290
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msgid "Filename"
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msgstr ""
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#: models.py:291
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msgid "MIME Type"
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msgstr ""
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#: models.py:292
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msgid "Size"
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msgstr ""
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#: models.py:292
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msgid "Size of this file in bytes"
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msgstr ""
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#: models.py:315
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msgid ""
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"Leave blank to allow this reply to be used for all queues, or select those "
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"queues you wish to limit this reply to."
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msgstr ""
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#: models.py:316 models.py:328
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msgid "Name"
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msgstr ""
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#: models.py:316
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msgid ""
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"Only used to assist users with selecting a reply - not shown to the user."
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msgstr ""
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#: models.py:317
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msgid "Body"
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msgstr ""
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#: models.py:317
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msgid ""
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"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
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"{{ queue }} - The queue; and {{ user }} - the current user."
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msgstr ""
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#: models.py:326
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msgid ""
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"Leave blank for this exclusion to be applied to all queues, or select those "
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"queues you wish to exclude with this entry."
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msgstr ""
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#: models.py:330
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msgid "Date on which escalation should not happen"
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msgstr ""
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#: models.py:341
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msgid "Template Name"
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msgstr ""
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#: models.py:343
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msgid "Subject"
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msgstr ""
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#: models.py:343
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msgid ""
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"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
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"something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
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"available as in plain_text, below."
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msgstr ""
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#: models.py:344
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msgid "Heading"
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msgstr ""
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#: models.py:344
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msgid ""
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"In HTML e-mails, this will be the heading at the top of the email - the same "
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"context is available as in plain_text, below."
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msgstr ""
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#: models.py:345
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msgid "Plain Text"
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msgstr ""
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#: models.py:345
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msgid ""
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"The context available to you includes {{ ticket }}, {{ queue }}, and "
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"depending on the time of the call: {{ resolution }} or {{ comment }}."
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msgstr ""
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#: models.py:346
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msgid "HTML"
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msgstr ""
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#: models.py:346
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msgid "The same context is available here as in plain_text, above."
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msgstr ""
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#: models.py:381
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msgid "Question"
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msgstr ""
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#: models.py:382
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msgid "Answer"
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msgstr ""
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#: models.py:384
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msgid "Votes"
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msgstr ""
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#: models.py:384
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msgid "Total number of votes cast for this item"
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msgstr ""
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#: models.py:385
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msgid "Positive Votes"
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msgstr ""
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#: models.py:385
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msgid "Number of votes for this item which were POSITIVE."
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msgstr ""
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#: models.py:387
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msgid "Last Updated"
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msgstr ""
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#: models.py:397
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msgid "Unrated"
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msgstr ""
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#: scripts/escalate_tickets.py:70
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#, python-format
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msgid "Ticket escalated after %s days"
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msgstr ""
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#: scripts/get_email.py:74
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msgid "Created from e-mail"
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msgstr ""
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#: scripts/get_email.py:77
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msgid "Unknown Sender"
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msgstr ""
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#: scripts/get_email.py:156
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msgid " (Updated)"
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msgstr ""
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#: scripts/get_email.py:166
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#, python-format
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msgid "E-Mail Received from %s"
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msgstr ""
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#: templates/helpdesk/base.html:4
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msgid "Powered by Jutda Helpdesk"
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msgstr ""
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#: templates/helpdesk/base.html:7 templates/helpdesk/rss_list.html:9
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#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
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msgid "My Open Tickets"
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msgstr ""
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#: templates/helpdesk/base.html:8
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msgid "All Recent Activity"
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msgstr ""
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#: templates/helpdesk/base.html:9 templates/helpdesk/dashboard.html:40
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#: templates/helpdesk/rss_list.html:15
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msgid "Unassigned Tickets"
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msgstr ""
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#: templates/helpdesk/base.html:15 templates/helpdesk/public_base.html:3
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#: templates/helpdesk/public_base.html:11
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msgid "Helpdesk"
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msgstr ""
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#: templates/helpdesk/base.html:17
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msgid "Dashboard"
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msgstr ""
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#: templates/helpdesk/base.html:18 templates/helpdesk/ticket_list.html:58
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msgid "Tickets"
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msgstr ""
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#: templates/helpdesk/base.html:19
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msgid "New Ticket"
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msgstr ""
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#: templates/helpdesk/base.html:20
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msgid "Stats"
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msgstr ""
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#: templates/helpdesk/base.html:21
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msgid "Logout"
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msgstr ""
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#: templates/helpdesk/base.html:22
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msgid "Search..."
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msgstr ""
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#: templates/helpdesk/base.html:29
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msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
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msgstr ""
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#: templates/helpdesk/base.html:29 templates/helpdesk/rss_list.html:9
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#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
|
|
#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
|
|
msgid "RSS Icon"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:29 templates/helpdesk/rss_list.html:2
|
|
#: templates/helpdesk/rss_list.html.py:4
|
|
msgid "RSS Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:29
|
|
msgid "API"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:3
|
|
msgid "Create Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:15
|
|
msgid ""
|
|
"<h2>Submit a Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Unless otherwise stated, all fields are required. Please provide as "
|
|
"descriptive a title and description as possible.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:30
|
|
#: templates/helpdesk/create_ticket.html:39
|
|
msgid "(Optional)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:51
|
|
#: templates/helpdesk/public_homepage.html:65
|
|
msgid "Submit Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:2
|
|
msgid "Helpdesk Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:9
|
|
msgid "Helpdesk Summary"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:25
|
|
msgid "Your Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
|
|
#: templates/helpdesk/ticket_list.html:59
|
|
msgid "Pr"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26
|
|
msgid "Last Update"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:49 templates/helpdesk/ticket.html:58
|
|
msgid "Take"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:3
|
|
msgid "Delete Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? "
|
|
"All traces of the ticket, including followups, attachments, and updates will "
|
|
"be irreversably removed.</p>\n"
|
|
"\n"
|
|
"<p><a href='../'>No, Don't Delete It</a></p>\n"
|
|
"\n"
|
|
"<form method='post' action='./'><input type='submit' value='Yes - Delete "
|
|
"It' /></form>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:4
|
|
#: templates/helpdesk/kb_category.html:11
|
|
#, python-format
|
|
msgid "Knowledgebase Category: %(kbcat)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:6
|
|
#, python-format
|
|
msgid "You are viewing all items in the %(kbcat)s category."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:12
|
|
msgid "Article"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14
|
|
msgid "Knowledgebase"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:6
|
|
msgid ""
|
|
"We have listed a number of knowledgebase articles for your perusal in the "
|
|
"following categories. Please check to see if any of these articles address "
|
|
"your problem prior to opening a support ticket."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:9
|
|
msgid "Knowledgebase Categories"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:10
|
|
msgid "Category"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:4
|
|
#, python-format
|
|
msgid "Knowledgebase: %(item)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:13
|
|
#, python-format
|
|
msgid ""
|
|
"View <a href='%(category_url)s'>other <em>%(category_title)s</em> articles</"
|
|
"a>, or continue <a href='../'>viewing other knowledgebase articles</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:15
|
|
msgid "Feedback"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:17
|
|
msgid ""
|
|
"We give our users an opportunity to vote for items that they believe have "
|
|
"helped them out, in order for us to better serve future customers. We would "
|
|
"appreciate your feedback on this article. Did you find it useful?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:20
|
|
msgid "This article was useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:21
|
|
msgid "This article was <strong>not</strong> useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:24
|
|
msgid "The results of voting by other readers of this article are below:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:27
|
|
#, python-format
|
|
msgid "Recommendations: %(recommendations)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:28
|
|
#, python-format
|
|
msgid "Votes: %(votes)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:29
|
|
#, python-format
|
|
msgid "Overall Rating: %(score)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:13
|
|
msgid "Submit A Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:15
|
|
msgid "Log In"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:22
|
|
msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:13
|
|
#: templates/helpdesk/public_view_form.html:4
|
|
#: templates/helpdesk/public_view_ticket.html:2
|
|
msgid "View a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:18
|
|
#: templates/helpdesk/public_view_form.html:12
|
|
msgid "Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:21
|
|
#: templates/helpdesk/public_view_form.html:15
|
|
msgid "Your E-mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:25
|
|
#: templates/helpdesk/public_view_form.html:19
|
|
msgid "View Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:29
|
|
msgid "Submit a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:31
|
|
msgid ""
|
|
"All fields are required. Please provide as descriptive a title and "
|
|
"description as possible."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_form.html:8
|
|
msgid "Error:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:16
|
|
#, python-format
|
|
msgid "Queue: %(ticket.queue)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:19
|
|
#: templates/helpdesk/ticket.html:52
|
|
msgid "Submitted On"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept and Close"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:50
|
|
#: templates/helpdesk/ticket.html:88
|
|
msgid "Follow-Ups"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:58
|
|
#, python-format
|
|
msgid ""
|
|
"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:3
|
|
#: templates/helpdesk/report_output.html:3
|
|
#: templates/helpdesk/report_output.html:6
|
|
msgid "Reports & Statistics"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Reports & Statistics</h2>\n"
|
|
"\n"
|
|
"<ul>\n"
|
|
"<li>User<ul>\n"
|
|
"\n"
|
|
" <li><a href='userpriority/'>by Priority</a></li>\n"
|
|
" <li><a href='userqueue/'>by Queue</a></li>\n"
|
|
" <li><a href='userstatus/'>by Status</a></li>\n"
|
|
" <li><a href='usermonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"\n"
|
|
"<li>Queue<ul>\n"
|
|
" \n"
|
|
" <li><a href='queuepriority/'>by Priority</a></li>\n"
|
|
" <li><a href='queuestatus/'>by Status</a></li>\n"
|
|
" <li><a href='queuemonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"</ul>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:6
|
|
msgid ""
|
|
"The following RSS feeds are available for you to monitor using your "
|
|
"preferred RSS software. With the exception of the 'Latest Activity' feed, "
|
|
"all feeds provide information only on Open and Reopened cases. This ensures "
|
|
"your RSS reader isn't full of information about closed or historical tasks."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:10
|
|
msgid ""
|
|
"A summary of your open tickets - useful for getting alerted to new tickets "
|
|
"opened for you"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:12
|
|
msgid "Latest Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:13
|
|
msgid ""
|
|
"A summary of all helpdesk activity - including comments, emails, "
|
|
"attachments, and more"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:16
|
|
msgid ""
|
|
"All unassigned tickets - useful for being alerted to new tickets opened by "
|
|
"the public via the web or via e-mail"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:19
|
|
msgid ""
|
|
"These RSS feeds allow you to view a summary of either your own tickets, or "
|
|
"all tickets, for each of the queues in your helpdesk. For example, if you "
|
|
"manage the staff who utilise a particular queue, this may be used to view "
|
|
"new tickets coming into that queue."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:22
|
|
msgid "Per-Queue Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:23
|
|
msgid "All Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:27
|
|
msgid "Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:2
|
|
msgid "View Ticket Details"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36
|
|
msgid "Attach another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
|
|
msgid "Add Another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Unhold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Hold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:49
|
|
#, python-format
|
|
msgid "Queue: %(queue)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:57
|
|
msgid "Assigned To"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:92
|
|
msgid "Private"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:96
|
|
#, python-format
|
|
msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:107
|
|
msgid "Respond to this ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:113
|
|
msgid "Use a Pre-set Reply"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:115
|
|
msgid ""
|
|
"Selecting a pre-set reply will over-write your comment below. You can then "
|
|
"modify the pre-set reply to your liking before saving this update."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:117
|
|
msgid "Comment / Resolution"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:119
|
|
msgid ""
|
|
"You can use the {{ ticket }} and {{ queue }} template variables in your "
|
|
"message."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:142
|
|
msgid "Is this update public?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:144
|
|
msgid ""
|
|
"If this is public, the submitter will be e-mailed your comment or resolution."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:147
|
|
msgid "Change Further Details »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:13
|
|
#: templates/helpdesk/ticket_list.html:28
|
|
#: templates/helpdesk/ticket_list.html:59
|
|
msgid "Owner"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:157
|
|
msgid "Unassign"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:166
|
|
msgid "Attach File(s) »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:172
|
|
msgid "Attach a File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:180
|
|
msgid "Update This Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:2
|
|
msgid "Ticket Listing"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:12
|
|
msgid "Sorting"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:16
|
|
#: templates/helpdesk/ticket_list.html:50
|
|
msgid "Keywords"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:34
|
|
msgid "Owner(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:39
|
|
msgid "Queue(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:44
|
|
msgid "Status(es)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:54
|
|
msgid "Apply Filter"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:71
|
|
msgid "No Tickets Match Your Selection"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:2
|
|
msgid "Logged Out"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:4
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Logged Out</h2>\n"
|
|
"\n"
|
|
"<p>Thanks for being here. Hopefully you've helped resolve a few tickets and "
|
|
"make the world a better place.</p>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:2
|
|
msgid "Helpdesk Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:5 templates/registration/login.html:17
|
|
msgid "Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:7
|
|
msgid ""
|
|
"To log in and begin responding to cases, simply enter your username and "
|
|
"password below."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:10
|
|
msgid "Your username and password didn't match. Please try again."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:12
|
|
msgid "Username"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:14
|
|
msgid "Password"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:26
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:28
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:32
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:34
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:62
|
|
msgid "Helpdesk: Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:63
|
|
msgid "Unassigned Open and Reopened tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:84
|
|
msgid "Helpdesk: Recent Followups"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:85
|
|
msgid ""
|
|
"Recent FollowUps, such as e-mail replies, comments, attachments and "
|
|
"resolutions"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:102
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:105
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/public.py:53
|
|
msgid "Invalid ticket ID or e-mail address. Please try again."
|
|
msgstr ""
|
|
|
|
#: views/staff.py:82
|
|
msgid "Accepted resolution and closed ticket"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:116
|
|
#, python-format
|
|
msgid "Assigned to %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:136
|
|
msgid "Updated"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:298
|
|
msgid "Ticket taken off hold"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:301
|
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msgid "Ticket placed on hold"
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msgstr ""
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