mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
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101 lines
6.4 KiB
HTML
101 lines
6.4 KiB
HTML
{% extends "helpdesk/base.html" %}{% load i18n %}
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{% block helpdesk_title %}{% trans "Reports & Statistics" %}{% endblock %}
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{% block helpdesk_body %}
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<h2>{% trans "Reports & Statistics" %}</h2>
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{% if number_tickets == 0 %}
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<p>{% trans "You haven't created any tickets yet, so you cannot run any reports." %}</p>
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{% else %}
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<div class="row">
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<div class="col-lg-12">
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<div class="panel panel-primary">
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<div class="panel-heading">
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{% trans "Current Ticket Stats" %}
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</div>
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<!-- /.panel-heading -->
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<div class="panel-body">
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<div class="table-responsive">
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<table class="table table-striped table-bordered table-hover">
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<tbody>
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<tr>
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<td>{% trans "Average number of days until ticket is closed (all tickets): " %}</td>
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<td><strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td>
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</tr>
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<tr>
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<td>{% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}</td>
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<td><strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>. {% trans "Click" %} <strong><a href="{% url 'helpdesk:report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td>
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</tr>
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</tbody>
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</table>
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</div>
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<!-- /.table-responsive -->
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<div class="table-responsive">
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<table class="table table-striped table-bordered table-hover">
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<thead>
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<tr>
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<th>{% trans "Queue" %}</th>
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<th>{% trans "Open" %}</th>
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<th>{% trans "Resolved" %}</th>
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<th>{% trans "Closed" %}</th>
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</tr>
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</thead>
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<tbody>
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{% for queue in dash_tickets %}
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<tr>{% url 'helpdesk:list' as hdlist %}
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<td><a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></td>
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<td>{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
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<td>{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
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<td>{% if queue.closed %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
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</tr>
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{% empty %}
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<tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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<!-- /.table-responsive -->
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</div>
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<!-- /.panel-body -->
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</div>
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<!-- /.panel -->
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</div>
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</div>
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<div class="row">
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<div class="col-lg-12">
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<div class="panel panel-primary">
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<div class="panel-heading">
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{% trans "Generate Report" %}
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</div>
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<!-- /.panel-heading -->
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<div class="panel-body">
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<ul>
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<li>{% trans "Reports By User" %}
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<ul>
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<li><a href='userpriority/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Priority" %}</a></li>
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<li><a href='userqueue/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Queue" %}</a></li>
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<li><a href='userstatus/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Status" %}</a></li>
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<li><a href='usermonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Month" %}</a></li>
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</ul>
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</li>
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<li>{% trans "Reports By Queue" %}
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<ul>
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<li><a href='queuepriority/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Priority" %}</a></li>
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<li><a href='queuestatus/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Status" %}</a></li>
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<li><a href='queuemonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Month" %}</a></li>
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<li><a href='daysuntilticketclosedbymonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "Days until ticket closed by Month" %}</a></li>
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</ul>
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</li>
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</ul>
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</div>
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<!-- /.panel-body -->
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</div>
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<!-- /.panel -->
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</div>
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</div>
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{% endif %}{% endblock %}
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