mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-29 19:33:20 +01:00
10158056b6
* Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality
126 lines
4.1 KiB
Python
126 lines
4.1 KiB
Python
import poplib
|
|
import imaplib
|
|
from datetime import datetime, timedelta
|
|
import email, mimetypes, re
|
|
from email.Utils import parseaddr
|
|
from helpdesk.models import Queue,Ticket
|
|
from helpdesk.lib import send_multipart_mail
|
|
|
|
def process_email():
|
|
for q in Queue.objects.filter(email_box_type__isnull=False):
|
|
if not q.email_box_last_check: q.email_box_last_check = datetime.now()-timedelta(minutes=30)
|
|
if not q.email_box_interval: q.email_box_interval = 0
|
|
|
|
if (q.email_box_last_check + timedelta(minutes=q.email_box_interval)) > datetime.now():
|
|
continue
|
|
print "Processing: %s" % q
|
|
if q.email_box_type == 'pop3':
|
|
server = poplib.POP3(q.email_box_host)
|
|
server.getwelcome()
|
|
server.user(q.email_box_user)
|
|
server.pass_(q.email_box_pass)
|
|
|
|
messagesInfo = server.list()[1]
|
|
|
|
for msg in messagesInfo:
|
|
msgNum = msg.split(" ")[0]
|
|
msgSize = msg.split(" ")[1]
|
|
|
|
full_message = "\n".join(server.retr(msgNum)[1])
|
|
ticket_from_message(message=full_message, queue=q)
|
|
|
|
server.dele(msgNum)
|
|
server.quit()
|
|
|
|
elif q.email_box_type == 'imap':
|
|
if not q.email_box_port: q.email_box_port = 143
|
|
|
|
server = imaplib.IMAP4(q.email_box_host, q.email_box_port)
|
|
server.login(q.email_box_user, q.email_box_pass)
|
|
server.select(q.email_box_imap_folder)
|
|
status, data = server.search(None, 'ALL')
|
|
for num in data[0].split():
|
|
status, data = server.fetch(num, '(RFC822)')
|
|
ticket_from_message(message=data[0][1], queue=q)
|
|
server.store(num, '+FLAGS', '\\Deleted')
|
|
server.expunge()
|
|
server.close()
|
|
server.logout()
|
|
|
|
q.email_box_last_check = datetime.now()
|
|
q.save()
|
|
|
|
def ticket_from_message(message, queue):
|
|
# 'message' must be an RFC822 formatted message.
|
|
msg = message
|
|
message = email.message_from_string(msg)
|
|
subject = message.get('subject', 'Created from e-mail')
|
|
subject = subject.replace("Re: ", "").replace("Fw: ", "").strip()
|
|
|
|
sender = message.get('from', 'Unknown Sender')
|
|
|
|
sender_email = parseaddr(message.get('from', 'Unknown Sender'))[1]
|
|
|
|
regex = re.compile("^\[\d+\]")
|
|
if regex.match(subject):
|
|
# This is a reply or forward.
|
|
ticket = re.match(r"^\[(?P<id>\d+)\]", subject).group('id')
|
|
else:
|
|
ticket = None
|
|
counter = 0
|
|
files = []
|
|
for part in message.walk():
|
|
if part.get_main_type() == 'multipart':
|
|
continue
|
|
|
|
name = part.get_param("name")
|
|
|
|
if part.get_content_maintype() == 'text' and name == None:
|
|
body = part.get_payload()
|
|
else:
|
|
if name == None:
|
|
ext = mimetypes.guess_extension(part.get_content_type())
|
|
name = "part-%i%s" % (counter, ext)
|
|
files.append({'filename': name, 'content': part.get_payload(decode=True), 'type': part.get_content_type()})
|
|
|
|
counter += 1
|
|
|
|
now = datetime.now()
|
|
|
|
if ticket:
|
|
try:
|
|
t = Ticket.objects.get(id=ticket)
|
|
except:
|
|
ticket = None
|
|
|
|
if ticket == None:
|
|
t = Ticket(
|
|
title=subject,
|
|
queue=queue,
|
|
submitter_email=sender_email,
|
|
created=now,
|
|
description=body,
|
|
)
|
|
t.save()
|
|
|
|
context = {
|
|
'ticket': t,
|
|
'queue': queue,
|
|
}
|
|
|
|
if sender_email:
|
|
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), sender_email, queue.from_address)
|
|
|
|
print " [%s-%s] %s" % (t.queue.slug, t.id, t.title)
|
|
|
|
#for file in files:
|
|
#data = file['content']
|
|
#filename = file['filename'].replace(' ', '_')
|
|
#type = file['type']
|
|
#a = Attachment(followup=f, filename=filename, mimetype=type, size=len(data))
|
|
#a.save()
|
|
#print " - %s" % file['filename']
|
|
|
|
if __name__ == '__main__':
|
|
process_email()
|