mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-23 00:13:32 +01:00
214 lines
8.3 KiB
Python
214 lines
8.3 KiB
Python
|
|
import email
|
|
import uuid
|
|
|
|
from helpdesk.models import Queue, CustomField, Ticket, TicketCC
|
|
from django.test import TestCase
|
|
from django.core import mail
|
|
from django.core.exceptions import ObjectDoesNotExist
|
|
from django.test.client import Client
|
|
from django.core.urlresolvers import reverse
|
|
|
|
from helpdesk.management.commands.get_email import ticket_from_message
|
|
|
|
try: # python 3
|
|
from urllib.parse import urlparse
|
|
except ImportError: # python 2
|
|
from urlparse import urlparse
|
|
|
|
|
|
class TicketBasicsTestCase(TestCase):
|
|
fixtures = ['emailtemplate.json']
|
|
|
|
def setUp(self):
|
|
self.queue_public = Queue.objects.create(title='Queue 1', slug='q1', allow_public_submission=True, new_ticket_cc='new.public@example.com', updated_ticket_cc='update.public@example.com')
|
|
self.queue_private = Queue.objects.create(title='Queue 2', slug='q2', allow_public_submission=False, new_ticket_cc='new.private@example.com', updated_ticket_cc='update.private@example.com')
|
|
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
}
|
|
|
|
self.client = Client()
|
|
|
|
def test_create_ticket_instance_from_payload(self):
|
|
|
|
"""
|
|
Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
|
|
"""
|
|
|
|
email_count = len(mail.outbox)
|
|
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
|
|
def test_create_ticket_from_email_with_message_id(self):
|
|
|
|
"""
|
|
Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
|
|
Also, make sure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id>
|
|
field.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
ticket_from_message(str(msg), self.queue_public, quiet=True)
|
|
ticket = Ticket.objects.get(title=self.ticket_data['title'], submitter_email_id=message_id)
|
|
|
|
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1) and the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
|
|
def test_create_ticket_from_email_with_carbon_copy(self):
|
|
|
|
"""
|
|
Ensure that an instance of <TicketCC> is created for every valid element of the
|
|
"rfc_2822_cc" field when creating a <Ticket> instance.
|
|
"""
|
|
|
|
message_id = uuid.uuid4().hex
|
|
|
|
email_data = {
|
|
'Message-ID': message_id,
|
|
'cc': ['bravo@example.net', 'charlie@foobar.com'],
|
|
}
|
|
|
|
# Regular ticket from email creation process
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
'rfc_2822_cc': email_data.get('cc', [])
|
|
}
|
|
|
|
email_count = len(mail.outbox)
|
|
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in email_data.get('cc', []):
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_ticket_from_email_with_invalid_carbon_copy(self):
|
|
|
|
"""
|
|
Ensure that no <TicketCC> instance is created if an invalid element of the
|
|
"rfc_2822_cc" field is provided when creating a <Ticket> instance.
|
|
"""
|
|
|
|
message_id = uuid.uuid4().hex
|
|
|
|
email_data = {
|
|
'Message-ID': message_id,
|
|
'cc': ['null@example', 'invalid@foobar'],
|
|
}
|
|
|
|
# Regular ticket from email creation process
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
'rfc_2822_cc': email_data.get('cc', [])
|
|
}
|
|
|
|
email_count = len(mail.outbox)
|
|
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in email_data.get('cc', []):
|
|
|
|
self.assertEquals(0, TicketCC.objects.filter(ticket=ticket, email=cc_email).count())
|
|
|
|
def test_create_ticket_public(self):
|
|
email_count = len(mail.outbox)
|
|
|
|
response = self.client.get(reverse('helpdesk_home'))
|
|
self.assertEqual(response.status_code, 200)
|
|
|
|
post_data = {
|
|
'title': 'Test ticket title',
|
|
'queue': self.queue_public.id,
|
|
'submitter_email': 'ticket1.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
|
|
last_redirect = response.redirect_chain[-1]
|
|
last_redirect_url = last_redirect[0]
|
|
last_redirect_status = last_redirect[1]
|
|
|
|
# Ensure we landed on the "View" page.
|
|
# Django 1.9 compatible way of testing this
|
|
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
|
|
urlparts = urlparse(last_redirect_url)
|
|
self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
|
|
|
|
# Ensure submitter, new-queue + update-queue were all emailed.
|
|
self.assertEqual(email_count+3, len(mail.outbox))
|
|
|
|
def test_create_ticket_private(self):
|
|
email_count = len(mail.outbox)
|
|
post_data = {
|
|
'title': 'Private ticket test',
|
|
'queue': self.queue_private.id,
|
|
'submitter_email': 'ticket2.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data)
|
|
self.assertEqual(response.status_code, 200)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
self.assertContains(response, 'Select a valid choice.')
|
|
|
|
def test_create_ticket_customfields(self):
|
|
email_count = len(mail.outbox)
|
|
queue_custom = Queue.objects.create(title='Queue 3', slug='q3', allow_public_submission=True, updated_ticket_cc='update.custom@example.com')
|
|
custom_field_1 = CustomField.objects.create(name='textfield', label='Text Field', data_type='varchar', max_length=100, ordering=10, required=False, staff_only=False)
|
|
post_data = {
|
|
'queue': queue_custom.id,
|
|
'title': 'Ticket with custom text field',
|
|
'submitter_email': 'ticket3.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
'custom_textfield': 'This is my custom text.',
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
|
|
|
|
custom_field_1.delete()
|
|
last_redirect = response.redirect_chain[-1]
|
|
last_redirect_url = last_redirect[0]
|
|
last_redirect_status = last_redirect[1]
|
|
|
|
# Ensure we landed on the "View" page.
|
|
# Django 1.9 compatible way of testing this
|
|
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
|
|
urlparts = urlparse(last_redirect_url)
|
|
self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
|
|
|
|
# Ensure only two e-mails were sent - submitter & updated.
|
|
self.assertEqual(email_count+2, len(mail.outbox))
|