mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
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71 lines
4.0 KiB
HTML
71 lines
4.0 KiB
HTML
{% load i18n humanize %}{% load url from future %}
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<table class="table table-hover table-bordered table-striped">
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<thead>
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<tr class='row_tablehead'><td colspan='2'><h3>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3> <span class='ticket_toolbar'>
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<a href='{% url 'helpdesk_edit' ticket.id %}' class="ticket-edit"><span class="glyphicon glyphicon-pencil"></span> Edit</a>
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| <a href='{% url 'helpdesk_delete' ticket.id %}' class="ticket-delete"><span class="glyphicon glyphicon-remove"></span> Delete</a>
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{% if ticket.on_hold %} | <a href='unhold/' class="ticket-hold">{% trans "Unhold" %}</a>{% else %} | <a href='hold/' class="ticket-hold">{% trans "Hold" %}</a>{% endif %}
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</span></td></tr>
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<tr><th colspan='2'>{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}</th></tr>
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</thead>
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<tbody>
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{% for customfield in ticket.ticketcustomfieldvalue_set.all %}
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<tr>
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<th>{{ customfield.field.label }}</th>
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<td>{% ifequal customfield.field.data_type "url" %}<a href='{{ customfield.value }}'>{{ customfield.value }}</a>{% else %}{{ customfield.value }}{% endifequal %}</td>
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</tr>{% endfor %}
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<tr>
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<th colspan='2'>{% trans "Description" %}</th>
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</tr>
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<tr>
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<td id="ticket-description" colspan='2'>{{ ticket.description|force_escape|urlizetrunc:50|linebreaksbr }}</td>
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</tr>
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{% if ticket.resolution %}<tr>
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<th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ STATIC_URL }}helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>
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</tr>
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<tr>
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<td colspan='2'>{{ ticket.resolution|force_escape|urlizetrunc:50|linebreaksbr }}</td>
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</tr>{% endif %}
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<tr>
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<th>{% trans "Submitted On" %}</th>
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<td>{{ ticket.created|date:"r" }} ({{ ticket.created|naturaltime }})</td>
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</tr>
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<tr>
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<th>{% trans "Assigned To" %}</th>
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<td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong><a href='?take'><span class='button button_take'>{% trans "Take" %}</span></a></strong>{% endifequal %}</td>
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</tr>
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<tr>
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<th>{% trans "Submitter E-Mail" %}</th>
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<td>{{ ticket.submitter_email }}{% if user.is_superuser %} <strong><a href='{% url 'helpdesk_email_ignore_add' %}?email={{ ticket.submitter_email }}'>{% trans "Ignore" %}</a></strong>{% endif %}</td>
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</tr>
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<tr>
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<th>{% trans "Priority" %}</th>
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<td>{{ ticket.get_priority_display }}</td>
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</tr>
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<tr>
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<th>{% trans "Copies To" %}</th>
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<td>{{ ticketcc_string }} <strong><a class='tooltip' href='{% url 'helpdesk_ticket_cc' ticket.id %}'>{% trans "Manage" %}<span>{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}</span></a></strong>{% if SHOW_SUBSCRIBE %}, <strong><a class='tooltip' href='?subscribe'>{% trans "Subscribe" %}<span>{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}</span></a></strong>{% endif %}</td>
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</tr>
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<tr>
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<th>{% trans "Dependencies" %}</th>
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<td>{% for dep in ticket.ticketdependency.all %}
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{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
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<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk_ticket_dependency_del' ticket.id dep.id %}'>{% trans "Remove Dependency" %}</a></li>
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{% if forloop.last %}</ul>{% endif %}
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{% empty %}
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<p>{% trans "This ticket has no dependencies." %}</p>
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{% endfor %}
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<p><a class='tooltip' href='{% url 'helpdesk_ticket_dependency_add' ticket.id %}'>{% trans "Add Dependency" %}<span>{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}</span></a></p>
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</td>
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</tr>
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</tbody>
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</table>
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