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6ef420427d
* Added support for e-mailing submitter when a ticket is closed * Added facility to e-mail owner when someone else acts on their ticket
19 lines
1.1 KiB
HTML
19 lines
1.1 KiB
HTML
{% extends "helpdesk/emails/base.html" %}
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{% block header %}Ticket Resolution{% endblock %}
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{% block content %}
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Hello,</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>A ticket currently assigned to you with a subject of <i>{{ ticket.title }}</i> has had a resolution added.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>The following resolution was added to ticket <b>{{ ticket.ticket }}</b>:</p>
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<blockquote style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt; padding-left: 20px; border-left: solid #ccc 2px;'>{{ resolution }}</blockquote>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>If you wish to view this ticket online, you can visit <a href="{{ ticket.get_staff_url }}">{{ ticket.get_staff_url }}</a>.</p>
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{% endblock %}
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