mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-30 03:43:46 +01:00
a162d77d70
( see /help/context/; also linked from comment form)
* Refactor API help page to share template with context help
* Allow a limited number of Ticket & Queue model fields to be
accessible in comments, as per 'Help' page.
* New function in lib.py to build a dict of 'safe' fields from
ticket & queue, to prevent the power of the Django model API
from exposing things like passwords (imagine if a user typed
a comment containing {{ ticket.queue.email_box_password }} !!!!
* When accessing the ticket list with no filter params (eg by
clicking on the "Tickets" button in the menu), the default
search is for tickets that aren't closed, rather than showing
all tickets.
* Updated English locale with changed message strings.
140 lines
6.7 KiB
HTML
140 lines
6.7 KiB
HTML
{% extends "helpdesk/help_base.html" %}
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{% block title %}Jutda Helpdesk Context Listing{% endblock %}
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{% block heading %}Jutda Helpdesk Context Listing{% endblock %}
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{% block content %}
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<h2>Contents</h2>
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<ul>
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<li><a href='#introduction'>Introduction</a></li>
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<li><a href='#usage'>Inserting Fields</a></li>
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<li><a href='#queue'>Queue Fields</a>
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<ul>
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<li><a href='#queue_title'>queue.title</a></li>
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<li><a href='#queue_slug'>queue.slug</a></li>
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<li><a href='#queue_email_address'>queue.email_address</a></li>
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<li><a href='#queue_from_address'>queue.from_address</a></li>
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</ul>
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</li>
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<li><a href='#ticket'>Ticket Fields</a>
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<ul>
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<li><a href='#ticket_title'>ticket.title</a></li>
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<li><a href='#ticket_created'>ticket.created</a></li>
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<li><a href='#ticket_modified'>ticket.modified</a></li>
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<li><a href='#ticket_submitter_email'>ticket.submitter_email</a></li>
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<li><a href='#ticket_status'>ticket.status</a></li>
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<li><a href='#ticket_get_status_display'>ticket.get_status_display</a></li>
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<li><a href='#ticket_on_hold'>ticket.on_hold</a></li>
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<li><a href='#ticket_description'>ticket.description</a></li>
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<li><a href='#ticket_resolution'>ticket.resolution</a></li>
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<li><a href='#ticket_priority'>ticket.priority</a></li>
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<li><a href='#ticket_get_priority_display'>ticket.get_priority_display</a></li>
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<li><a href='#ticket_last_escalation'>ticket.last_escalation</a></li>
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<li><a href='#ticket_ticket'>ticket.ticket</a></li>
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<li><a href='#ticket_ticket_for_url'>ticket.ticket_for_url</a></li>
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<li><a href='#ticket_get_status'>ticket.get_status</a></li>
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<li><a href='#ticket_ticket_url'>ticket.ticket_url</a></li>
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<li><a href='#ticket_staff_url'>ticket.staff_url</a></li>
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<li><a href='#ticket_assigned_to'>ticket.assigned_to</a></li>
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<li><a href='#ticket_queue'>ticket.queue</a></li>
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</ul>
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</li>
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</ul>
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<h2 id='introduction'>Introduction</h2>
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<p>Jutda Helpdesk provides a powerful way for you to embed fields from the current ticket into your comments and ticket resolutions using a template language.</p>
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<p>For example, you may want to place the last escalation date into a ticket comment, or reproduce the original description sent to you by the submitter.</p>
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<p><strong>Tech Note:</strong> This system uses the <a href='http://docs.djangoproject.com/en/dev/topics/templates/#variables'>Django templating system</a> with a sandboxed template context.</p>
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<h2 id='usage'>Inserting Fields</h2>
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<p>In your comment, enter the field name surrounded by double curly braces. For example, to get the ticket title, use:</p>
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<pre>{{ ticket.title }}</pre>
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<h2 id='queue'>Queue Fields</h2>
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<p>The following fields are available in the template context to display the details of the queue to which this ticket belongs:</p>
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<dl>
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<dt id='queue_title'>queue.title</dt>
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<dd>The display title of the queue</dd>
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<dt id='queue_slug'>queue.slug</dt>
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<dd>The 'slug' of the queue, a single-word lowercase identifier used in URL's and e-mail subjects.</dd>
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<dt id='queue_email_address'>queue.email_address</dt>
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<dd>The e-mail address to which users can send an e-mail to open a new ticket automatically.</dd>
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<dt id='queue_from_address'>queue.from_address</dt>
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<dd>The e-mail address from which the queue will send e-mails to submitters.</dd>
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</dl>
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<h2 id='ticket'>Ticket Fields</h2>
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<dl>
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<dt id='ticket_title'>ticket.title</dt>
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<dd>Title of the ticket, as provided by the submitter. A single line of text.</dd>
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<dt id='ticket_created'>ticket.created</dt>
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<dd>The time/date this ticket was first opened</dd>
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<dt id='ticket_modified'>ticket.modified</dt>
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<dd>The time/date this ticket was most recently changed</dd>
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<dt id='ticket_submitter_email'>ticket.submitter_email</dt>
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<dd>E-Mail address of the ticket submitter</dd>
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<dt id='ticket_status'>ticket.status</dt>
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<dd>Status of this ticket (Integer)</dd>
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<dt id='ticket_get_status_display'>ticket.get_status_display</dt>
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<dd>Status of this ticket (Text-based)</dd>
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<dt id='ticket_get_status'>ticket.get_status</dt>
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<dd>Status of this ticket (Text-based, includes 'On Hold' if required)</dd>
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<dt id='ticket_on_hold'>ticket.on_hold</dt>
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<dd>Indicates whether this ticket is on hold (True/False)</dd>
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<dt id='ticket_description'>ticket.description</dt>
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<dd>The description of the ticket, eg the body of the e-mail sent or the problem entered by the submitter</dd>
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<dt id='ticket_resolution'>ticket.resolution</dt>
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<dd>The resolution of the ticket provided by staff. This may be blank.</dd>
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<dt id='ticket_priority'>ticket.priority</dt>
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<dd>The priority of this ticket (1-5, Integer only)</dd>
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<dt id='ticket_get_priority_display'>ticket.get_priority_display</dt>
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<dd>The priority of this ticket (Text-based)</dd>
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<dt id='ticket_last_escalation'>ticket.last_escalation</dt>
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<dd>The time/date this ticket was last escalated</dd>
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<dt id='ticket_ticket'>ticket.ticket</dt>
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<dd>The ticket ID in form '[queue_slug-id]', used in e-mail subjects.</dd>
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<dt id='ticket_ticket_for_url'>ticket.ticket_for_url</dt>
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<dd>The ticket ID in form 'queue_slug-id', used in URLs</dd>
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<dt id='ticket_ticket_url'>ticket.ticket_url</dt>
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<dd>Public URL for this ticket</dd>
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<dt id='ticket_staff_url'>ticket.staff_url</dt>
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<dd>Staff-only URL for this ticket</dd>
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<dt id='ticket_assigned_to'>ticket.assigned_to</dt>
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<dd>Name of the staff member assigned to this ticket, or 'Unassigned' if it is unassigned.</dd>
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<dt id='ticket_queue'>ticket.queue</dt>
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<dd>Another dictionary of queue information, identical to <a href='#queue'>queue</a> above. For example, use ticket.queue.title.</dd>
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</dl>
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{% endblock %}
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