mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-29 10:09:37 +01:00
114 lines
3.9 KiB
ReStructuredText
114 lines
3.9 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small businesses.
|
|
=======================================================================
|
|
|
|
.. image:: https://travis-ci.org/django-helpdesk/django-helpdesk.png?branch=develop
|
|
:target: https://travis-ci.org/django-helpdesk/django-helpdesk
|
|
|
|
.. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/develop/graph/badge.svg
|
|
:target: https://codecov.io/gh/django-helpdesk/django-helpdesk
|
|
|
|
Copyright 2009-2019 Ross Poulton and django-helpdesk contributors. All Rights Reserved.
|
|
See LICENSE for details.
|
|
|
|
django-helpdesk was formerly known as Jutda Helpdesk, named after the
|
|
company which originally created it. As of January 2011 the name has been
|
|
changed to reflect what it really is: a Django-powered ticket tracker with
|
|
contributors reaching far beyond Jutda.
|
|
|
|
Complete documentation is available in the docs/ directory,
|
|
or online at http://django-helpdesk.readthedocs.org/.
|
|
|
|
You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/,
|
|
or run a demo locally in just a couple steps!
|
|
|
|
Licensing
|
|
---------
|
|
|
|
django-helpdesk is licensed under terms of the BSD 3-clause license.
|
|
See the file 'LICENSE' for full licensing terms.
|
|
|
|
Note that django-helpdesk is distributed with 3rd party products which
|
|
have their own licenses. See LICENSE.3RDPARTY for license terms for
|
|
included packages.
|
|
|
|
Demo Quickstart
|
|
---------------
|
|
|
|
`django-helpdesk` includes a basic demo Django project so that you may easily
|
|
get started with testing or developing `django-helpdesk`. The demo project
|
|
resides in the `demo/` top-level folder.
|
|
|
|
It's likely that you can start up a demo project server by running
|
|
only the command::
|
|
|
|
sudo make rundemo
|
|
|
|
then pointing your web browser at `localhost:8080`.
|
|
|
|
For more information and options, please read the `demo/README.rst` file.
|
|
|
|
**NOTE REGARDING SQLITE AND SEARCHING:**
|
|
The demo project uses `sqlite` as its database. Sqlite does not allow
|
|
case-insensitive searches and so the search function may not work as
|
|
effectively as it would on other database such as PostgreSQL or MySQL
|
|
that does support case-insensitive searches.
|
|
For more information, see this note_ in the Django documentation.
|
|
|
|
When you try to do a keyword search using `sqlite`, a message will be displayed
|
|
to alert you to this shortcoming. There is no way around it, sorry.
|
|
|
|
Installation
|
|
------------
|
|
|
|
`django-helpdesk` requires:
|
|
|
|
* Python 3.5+
|
|
* Django 2.x
|
|
|
|
You can quickly install the latest stable version of `django-helpdesk`
|
|
app via `pip`::
|
|
|
|
pip install django-helpdesk
|
|
|
|
You may also check out the `master` branch on GitHub, and install manually::
|
|
|
|
python setup.py install
|
|
|
|
Either way, you will need to add `django-helpdesk` to an existing
|
|
Django project.
|
|
|
|
For further installation information see `docs/install.html`
|
|
and `docs/configuration.html`
|
|
|
|
Upgrading from previous versions
|
|
--------------------------------
|
|
|
|
If you are upgrading from a previous version of `django-helpdesk` that used
|
|
migrations, get an up to date version of the code base (eg by using
|
|
`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
|
|
|
|
python manage.py migrate helpdesk --db-dry-run # DB untouched
|
|
python manage.py migrate helpdesk
|
|
|
|
Lastly, restart your web server software (eg Apache) or FastCGI instance, to
|
|
ensure the latest changes are in use.
|
|
|
|
Unfortunately we are unable to assist if you are upgrading from a
|
|
version of `django-helpdesk` prior to migrations (ie pre-2011).
|
|
|
|
You can continue to the 'Initial Configuration' area, if needed.
|
|
|
|
Contributing
|
|
------------
|
|
|
|
We're happy to include any type of contribution! This can be:
|
|
|
|
* back-end python/django code development
|
|
* front-end web development (HTML/Javascript, especially jQuery)
|
|
* language translations
|
|
* writing improved documentation and demos
|
|
|
|
For more information on contributing, please see the `CONTRIBUTING.rst` file.
|
|
|
|
.. _note: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
|