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102 lines
3.9 KiB
ReStructuredText
102 lines
3.9 KiB
ReStructuredText
Installation
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============
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django-helpdesk installation isn't difficult, but it requires you have a bit of existing know-how about Django.
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Getting The Code
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----------------
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Installing using PIP
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~~~~~~~~~~~~~~~~~~~~
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Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
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GIT Checkout (Cutting Edge)
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~~~~~~~~~~~~~~~~~~~~~~~~~~~
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If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/rossp/django-helpdesk.git``
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Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
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I just want a .tar.gz!
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~~~~~~~~~~~~~~~~~~~~~~
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You can download the latest PyPi package from http://pypi.python.org/pypi/django-helpdesk/
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Download, extract, and drop ``helpdesk`` into your ``PYTHONPATH``
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Adding To Your Django Project
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-----------------------------
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1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
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INSTALLED_APPS = (
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'django.contrib.auth',
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'django.contrib.contenttypes',
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'django.contrib.sessions',
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'django.contrib.sites',
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.humanize', # Required for elapsed time formatting
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'markdown_deux', # Required for Knowledgebase item formatting
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'bootstrapform', # Required for nicer formatting of forms with the default templates
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'helpdesk', # This is us!
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)
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2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
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url(r'helpdesk/', include('helpdesk.urls')),
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Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
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url(r'', include('helpdesk.urls')),
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This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
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3. Create the required database tables.
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Migrate using Django migrations::
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./manage.py migrate helpdesk
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4. Include your static files in your public web path::
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python manage.py collectstatic
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5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
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chown www-data:www-data attachments/
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chmod 700 attachments
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(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
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If all else fails ensure all users can write to it::
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chmod 777 attachments/
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This is NOT recommended, especially if you're on a shared server.
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6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
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If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content::
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Options -Indexes
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You will also have to make sure that ``.htaccess`` files aren't being ignored.
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Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
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7. If it's not already installed, install ``django-markdown-deux`` and ensure it's in your ``INSTALLED_APPS``::
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pip install django-markdown-deux
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8. If you already have a view handling your logins, then great! If not, add the following to ``settings.py`` to get your Django installation to use the login view included in ``django-helpdesk``::
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LOGIN_URL = '/helpdesk/login/'
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Alter the URL to suit your installation path.
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9. Load initial e-mail templates, otherwise you will not be able to send e-mail::
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python manage.py loaddata emailtemplate.json
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