mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-29 03:13:15 +01:00
112 lines
4.6 KiB
ReStructuredText
112 lines
4.6 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small enterprise.
|
|
=======================================================================
|
|
|
|
.. image:: https://travis-ci.org/rossp/django-helpdesk.png?branch=master
|
|
:target: https://travis-ci.org/rossp/django-helpdesk
|
|
|
|
Copyright 2009-11 Jutda and Ross Poulton. All Rights Reserved. See LICENSE for details.
|
|
|
|
django-helpdesk was formerly known as Jutda Helpdesk, named after the
|
|
company who originally created it. As of January 2011 the name has been
|
|
changed to reflect what it really is: a Django-powered ticket tracker with
|
|
contributors reaching far beyond Jutda.
|
|
|
|
Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
|
|
|
|
You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/
|
|
|
|
Licensing
|
|
---------
|
|
|
|
See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
|
|
distributed with 3rd party products which have their own licenses. See
|
|
LICENSE.3RDPARTY for license terms for included packages.
|
|
|
|
Dependencies (pre-flight checklist)
|
|
-----------------------------------
|
|
|
|
1. Python 2.6+
|
|
2. Django (1.4 or newer)
|
|
3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
|
|
4. An existing WORKING Django project with database etc. If you
|
|
cannot log into the Admin, you won't get this product working.
|
|
5. `pip install django-bootstrap-form` and add `bootstrapform` to `settings.INSTALLED_APPS`
|
|
6. `pip install django-markdown-deux` and add `markdown_deux` to `settings.INSTALLED_APPS`
|
|
7. `pip install email-reply-parser` to get smart email reply handling
|
|
|
|
**NOTE REGARDING SQLITE AND SEARCHING:**
|
|
If you use sqlite as your database, the search function will not work as
|
|
effectively as it will with other databases due to its inability to do
|
|
case-insensitive searches. It's recommended that you use PostgreSQL or MySQL
|
|
if possible. For more information, see this note in the Django documentation:
|
|
http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
|
|
|
|
When you try to do a keyword search using sqlite, a message will be displayed
|
|
to alert you to this shortcoming. There is no way around it, sorry.
|
|
|
|
**NOTE REGARDING MySQL:**
|
|
If you use MySQL, with most default configurations you will receive an error
|
|
when creating the database tables as we populate a number of default templates
|
|
in languages other than English.
|
|
|
|
You must create the database the holds the django-helpdesk tables using the
|
|
UTF-8 collation; see the MySQL manual for more information:
|
|
http://dev.mysql.com/doc/refman/5.1/en/charset-database.html
|
|
|
|
If you do NOT do this step, and you only want to use English-language templates,
|
|
you can continue however you will receive a warning when running the 'migrate'
|
|
commands.
|
|
|
|
Fresh Django Installations
|
|
--------------------------
|
|
|
|
If you're on a brand new Django installation, make sure you do a ``syncdb``
|
|
**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
|
|
errors with trying to create User settings.
|
|
|
|
Upgrading from previous versions
|
|
--------------------------------
|
|
|
|
We highly recommend that you use South (available
|
|
from http://south.aeracode.org/) to assist with management of database schema
|
|
changes.
|
|
|
|
If you are upgrading from a previous version that did NOT use South for
|
|
migrations (i.e. prior to April 2011) then you will need to 'fake' the first
|
|
migration::
|
|
|
|
python manage.py migrate helpdesk 0001 --fake
|
|
|
|
If you are upgrading from a previous version of django-helpdesk that DID use
|
|
South, simply download an up to date version of the code base (eg by using
|
|
`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
|
|
|
|
python manage.py migrate helpdesk --db-dry-run # DB untouched
|
|
python manage.py migrate helpdesk
|
|
|
|
Lastly, restart your web server software (eg Apache) or FastCGI instance, to
|
|
ensure the latest changes are in use.
|
|
|
|
You can continue to the 'Initial Configuration' area, if needed.
|
|
|
|
Installation
|
|
------------
|
|
|
|
``pip install django-helpdesk``
|
|
|
|
For further installation information see docs/install.html and docs/configuration.html
|
|
|
|
Contributing
|
|
------------
|
|
|
|
If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
|
|
|
|
http://www.transifex.net/projects/p/django-helpdesk/resource/core/
|
|
|
|
Feel free to request access to contribute your translations.
|
|
|
|
Pull requests for all other changes are welcome. We're currently trying to add test cases wherever possible, so please continue to include tests with pull requests.
|
|
|
|
.. image:: https://secure.travis-ci.org/rossp/django-helpdesk.png?branch=master
|
|
:target: https://travis-ci.org/rossp/django-helpdesk
|