mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-29 19:33:20 +01:00
a162d77d70
( see /help/context/; also linked from comment form)
* Refactor API help page to share template with context help
* Allow a limited number of Ticket & Queue model fields to be
accessible in comments, as per 'Help' page.
* New function in lib.py to build a dict of 'safe' fields from
ticket & queue, to prevent the power of the Django model API
from exposing things like passwords (imagine if a user typed
a comment containing {{ ticket.queue.email_box_password }} !!!!
* When accessing the ticket list with no filter params (eg by
clicking on the "Tickets" button in the menu), the default
search is for tickets that aren't closed, rather than showing
all tickets.
* Updated English locale with changed message strings.
1308 lines
28 KiB
Plaintext
1308 lines
28 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) YEAR THE PACKAGE'S COPYRIGHT HOLDER
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# This file is distributed under the same license as the PACKAGE package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: PACKAGE VERSION\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2008-08-29 05:10+0000\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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#: forms.py:21 forms.py:147 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:30
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#: templates/helpdesk/ticket_list.html:41
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#: templates/helpdesk/ticket_list.html:115
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msgid "Queue"
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msgstr ""
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#: forms.py:30
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msgid "Summary of the problem"
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msgstr ""
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#: forms.py:35
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msgid "Submitter E-Mail Address"
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msgstr ""
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#: forms.py:36
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msgid ""
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"This e-mail address will receive copies of all public updates to this ticket."
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msgstr ""
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#: forms.py:42
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msgid "Description of Issue"
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msgstr ""
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#: forms.py:49
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msgid "Case owner"
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msgstr ""
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#: forms.py:50
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msgid ""
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"If you select an owner other than yourself, they'll be e-mailed details of "
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"this ticket immediately."
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msgstr ""
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#: forms.py:58 models.py:301 management/commands/escalate_tickets.py:152
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#: templates/helpdesk/public_view_ticket.html:29
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#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
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#: templates/helpdesk/ticket_list.html:43 views/staff.py:192
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msgid "Priority"
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msgstr ""
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#: forms.py:59
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msgid "Please select a priority carefully. If unsure, leave it as '3'."
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msgstr ""
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#: forms.py:88
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msgid "Ticket Opened"
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msgstr ""
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#: forms.py:95
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#, python-format
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msgid "Ticket Opened & Assigned to %(name)s"
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msgstr ""
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#: forms.py:156
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msgid "Summary of your query"
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msgstr ""
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#: forms.py:161
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msgid "Your E-Mail Address"
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msgstr ""
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#: forms.py:162
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msgid "We will e-mail you when your ticket is updated."
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msgstr ""
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#: forms.py:167
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msgid "Description of your issue"
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msgstr ""
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#: forms.py:169
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msgid ""
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"Please be as descriptive as possible, including any details we may need to "
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"address your query."
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msgstr ""
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#: forms.py:177
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msgid "Urgency"
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msgstr ""
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#: forms.py:178
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msgid "Please select a priority carefully."
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msgstr ""
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#: forms.py:202
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msgid "Ticket Opened Via Web"
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msgstr ""
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#: models.py:29 models.py:239 models.py:446 models.py:740 models.py:771
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#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:40
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#: templates/helpdesk/ticket_list.html:115 views/staff.py:182
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msgid "Title"
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msgstr ""
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#: models.py:34 models.py:745
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msgid "Slug"
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msgstr ""
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#: models.py:35
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msgid ""
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"This slug is used when building ticket ID's. Once set, try not to change it "
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"or e-mailing may get messy."
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msgstr ""
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#: models.py:40
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msgid "E-Mail Address"
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msgstr ""
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#: models.py:43
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msgid ""
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"All outgoing e-mails for this queue will use this e-mail address. If you use "
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"IMAP or POP3, this should be the e-mail address for that mailbox."
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msgstr ""
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#: models.py:49
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msgid "Allow Public Submission?"
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msgstr ""
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#: models.py:52
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msgid "Should this queue be listed on the public submission form?"
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msgstr ""
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#: models.py:57
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msgid "Allow E-Mail Submission?"
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msgstr ""
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#: models.py:60
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msgid "Do you want to poll the e-mail box below for new tickets?"
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msgstr ""
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#: models.py:65
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msgid "Escalation Days"
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msgstr ""
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#: models.py:68
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msgid ""
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"For tickets which are not held, how often do you wish to increase their "
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"priority? Set to 0 for no escalation."
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msgstr ""
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#: models.py:73
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msgid "New Ticket CC Address"
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msgstr ""
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#: models.py:76
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all new tickets created for this queue"
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msgstr ""
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#: models.py:81
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msgid "Updated Ticket CC Address"
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msgstr ""
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#: models.py:84
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msgid ""
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"If an e-mail address is entered here, then it will receive notification of "
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"all activity (new tickets, closed tickets, updates, reassignments, etc) for "
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"this queue"
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msgstr ""
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#: models.py:90
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msgid "E-Mail Box Type"
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msgstr ""
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#: models.py:92
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msgid "POP 3"
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msgstr ""
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#: models.py:92
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msgid "IMAP"
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msgstr ""
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#: models.py:95
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msgid ""
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"E-Mail server type for creating tickets automatically from a mailbox - both "
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"POP3 and IMAP are supported."
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msgstr ""
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#: models.py:100
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msgid "E-Mail Hostname"
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msgstr ""
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#: models.py:104
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msgid ""
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"Your e-mail server address - either the domain name or IP address. May be "
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"\"localhost\"."
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msgstr ""
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#: models.py:109
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msgid "E-Mail Port"
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msgstr ""
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#: models.py:112
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msgid ""
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"Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
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"for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
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"the defaults."
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msgstr ""
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#: models.py:118
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msgid "Use SSL for E-Mail?"
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msgstr ""
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#: models.py:121
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msgid ""
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"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
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"993 for IMAP and 995 for POP3."
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msgstr ""
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#: models.py:126
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msgid "E-Mail Username"
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msgstr ""
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#: models.py:130
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msgid "Username for accessing this mailbox."
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msgstr ""
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#: models.py:134
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msgid "E-Mail Password"
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msgstr ""
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#: models.py:138
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msgid "Password for the above username"
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msgstr ""
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#: models.py:142
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msgid "IMAP Folder"
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msgstr ""
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#: models.py:146
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msgid ""
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"If using IMAP, what folder do you wish to fetch messages from? This allows "
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"you to use one IMAP account for multiple queues, by filtering messages on "
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"your IMAP server into separate folders. Default: INBOX."
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msgstr ""
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#: models.py:153
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msgid "E-Mail Check Interval"
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msgstr ""
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#: models.py:154
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msgid "How often do you wish to check this mailbox? (in Minutes)"
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msgstr ""
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#: models.py:224 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:123
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msgid "Open"
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msgstr ""
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#: models.py:225 templates/helpdesk/ticket.html:128
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#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
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msgid "Reopened"
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msgstr ""
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#: models.py:226 templates/helpdesk/dashboard.html:10
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#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
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#: templates/helpdesk/ticket.html:134
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msgid "Resolved"
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msgstr ""
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#: models.py:227 templates/helpdesk/ticket.html:125
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#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
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#: templates/helpdesk/ticket.html.py:139
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msgid "Closed"
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msgstr ""
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#: models.py:231
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msgid "1. Critical"
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msgstr ""
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#: models.py:232
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msgid "2. High"
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msgstr ""
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#: models.py:233
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msgid "3. Normal"
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msgstr ""
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#: models.py:234
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msgid "4. Low"
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msgstr ""
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#: models.py:235
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msgid "5. Very Low"
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msgstr ""
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#: models.py:246 templates/helpdesk/dashboard.html:41
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#: templates/helpdesk/ticket_list.html:39
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#: templates/helpdesk/ticket_list.html:115
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msgid "Created"
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msgstr ""
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#: models.py:248
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msgid "Date this ticket was first created"
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msgstr ""
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#: models.py:252
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msgid "Modified"
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msgstr ""
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#: models.py:254
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msgid "Date this ticket was most recently changed."
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msgstr ""
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#: models.py:258 templates/helpdesk/public_view_ticket.html:24
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#: templates/helpdesk/ticket.html:62
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msgid "Submitter E-Mail"
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msgstr ""
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#: models.py:261
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msgid ""
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"The submitter will receive an email for all public follow-ups left for this "
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"task."
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msgstr ""
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#: models.py:273 templates/helpdesk/dashboard.html:26
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#: templates/helpdesk/ticket_list.html:31
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#: templates/helpdesk/ticket_list.html:42
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#: templates/helpdesk/ticket_list.html:115
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msgid "Status"
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msgstr ""
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#: models.py:279
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msgid "On Hold"
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msgstr ""
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#: models.py:282
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msgid "If a ticket is on hold, it will not automatically be escalated."
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msgstr ""
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#: models.py:287 models.py:749 templates/helpdesk/public_view_ticket.html:34
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#: templates/helpdesk/ticket.html:72
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msgid "Description"
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msgstr ""
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#: models.py:290
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msgid "The content of the customers query."
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msgstr ""
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#: models.py:294 templates/helpdesk/public_view_ticket.html:41
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#: templates/helpdesk/ticket.html:79
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msgid "Resolution"
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msgstr ""
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#: models.py:297
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msgid "The resolution provided to the customer by our staff."
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msgstr ""
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#: models.py:305
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msgid "1 = Highest Priority, 5 = Low Priority"
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msgstr ""
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#: models.py:312
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msgid ""
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"The date this ticket was last escalated - updated automatically by "
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"management/commands/escalate_tickets.py."
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msgstr ""
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#: models.py:321 templates/helpdesk/ticket.html:58 views/feeds.py:91
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#: views/feeds.py:117 views/feeds.py:171 views/staff.py:159
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msgid "Unassigned"
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msgstr ""
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#: models.py:360
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msgid " - On Hold"
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msgstr ""
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#: models.py:442 models.py:674
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msgid "Date"
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msgstr ""
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#: models.py:453 views/staff.py:173
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msgid "Comment"
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msgstr ""
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#: models.py:459
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msgid "Public"
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msgstr ""
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#: models.py:462
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msgid ""
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"Public tickets are viewable by the submitter and all staff, but non-public "
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"tickets can only be seen by staff."
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msgstr ""
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#: models.py:473 templates/helpdesk/ticket.html:121
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msgid "New Status"
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msgstr ""
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#: models.py:477
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msgid "If the status was changed, what was it changed to?"
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msgstr ""
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#: models.py:508
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msgid "Field"
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msgstr ""
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#: models.py:513
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msgid "Old Value"
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msgstr ""
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#: models.py:519
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msgid "New Value"
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msgstr ""
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#: models.py:527
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msgid "removed"
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msgstr ""
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#: models.py:529
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#, python-format
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msgid "set to %s"
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msgstr ""
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#: models.py:531
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#, python-format
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msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
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msgstr ""
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#: models.py:574
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msgid "File"
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msgstr ""
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#: models.py:579
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msgid "Filename"
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msgstr ""
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#: models.py:584
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msgid "MIME Type"
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msgstr ""
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#: models.py:589
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msgid "Size"
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msgstr ""
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#: models.py:590
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msgid "Size of this file in bytes"
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msgstr ""
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#: models.py:623
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msgid ""
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"Leave blank to allow this reply to be used for all queues, or select those "
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"queues you wish to limit this reply to."
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msgstr ""
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#: models.py:628 models.py:669
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msgid "Name"
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msgstr ""
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#: models.py:630
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msgid ""
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"Only used to assist users with selecting a reply - not shown to the user."
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msgstr ""
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#: models.py:635
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msgid "Body"
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msgstr ""
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#: models.py:636
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msgid ""
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"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
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"{{ queue }} - The queue; and {{ user }} - the current user."
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msgstr ""
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#: models.py:663
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msgid ""
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"Leave blank for this exclusion to be applied to all queues, or select those "
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"queues you wish to exclude with this entry."
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msgstr ""
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#: models.py:675
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msgid "Date on which escalation should not happen"
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msgstr ""
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#: models.py:692
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msgid "Template Name"
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msgstr ""
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#: models.py:698
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msgid "Subject"
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msgstr ""
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#: models.py:700
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msgid ""
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"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
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"something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
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"available as in plain_text, below."
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msgstr ""
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#: models.py:706
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msgid "Heading"
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msgstr ""
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#: models.py:708
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msgid ""
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"In HTML e-mails, this will be the heading at the top of the email - the same "
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"context is available as in plain_text, below."
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msgstr ""
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#: models.py:714
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msgid "Plain Text"
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msgstr ""
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#: models.py:715
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msgid ""
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"The context available to you includes {{ ticket }}, {{ queue }}, and "
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"depending on the time of the call: {{ resolution }} or {{ comment }}."
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msgstr ""
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#: models.py:721
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msgid "HTML"
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msgstr ""
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#: models.py:722
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msgid "The same context is available here as in plain_text, above."
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msgstr ""
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#: models.py:776
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msgid "Question"
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msgstr ""
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#: models.py:780
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msgid "Answer"
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msgstr ""
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#: models.py:784
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msgid "Votes"
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msgstr ""
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#: models.py:785
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msgid "Total number of votes cast for this item"
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msgstr ""
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#: models.py:789
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msgid "Positive Votes"
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msgstr ""
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#: models.py:790
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msgid "Number of votes for this item which were POSITIVE."
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msgstr ""
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#: models.py:794
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msgid "Last Updated"
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msgstr ""
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#: models.py:795
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msgid "The date on which this question was most recently changed."
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msgstr ""
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#: models.py:807
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msgid "Unrated"
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msgstr ""
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#: models.py:835 templates/helpdesk/ticket_list.html:84
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msgid "Query Name"
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msgstr ""
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#: models.py:837
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msgid "User-provided name for this query"
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msgstr ""
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#: models.py:841
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msgid "Shared With Other Users?"
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msgstr ""
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#: models.py:845
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msgid "Should other users see this query?"
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msgstr ""
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|
|
|
#: models.py:849
|
|
msgid "Search Query"
|
|
msgstr ""
|
|
|
|
#: models.py:850
|
|
msgid "Pickled query object. Be wary changing this."
|
|
msgstr ""
|
|
|
|
#: management/commands/escalate_tickets.py:146
|
|
#, python-format
|
|
msgid "Ticket escalated after %s days"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:108
|
|
msgid "Created from e-mail"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:111
|
|
msgid "Unknown Sender"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:215
|
|
msgid " (Updated)"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:237
|
|
#, python-format
|
|
msgid "E-Mail Received from %(sender_email)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:4
|
|
msgid "Powered by Jutda Helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:9 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
|
|
msgid "My Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:10
|
|
msgid "All Recent Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:11 templates/helpdesk/dashboard.html:40
|
|
#: templates/helpdesk/rss_list.html:15
|
|
msgid "Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:17 templates/helpdesk/public_base.html:3
|
|
#: templates/helpdesk/public_base.html:11
|
|
msgid "Helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:19
|
|
msgid "Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:114
|
|
msgid "Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:21
|
|
msgid "New Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:22
|
|
msgid "Stats"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:23
|
|
msgid "Logout"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:24
|
|
msgid "Search..."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31
|
|
msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
|
|
#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
|
|
msgid "RSS Icon"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:2
|
|
#: templates/helpdesk/rss_list.html.py:4
|
|
msgid "RSS Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:31
|
|
msgid "API"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:3
|
|
msgid "Delete Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Query</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this saved filter (<em>%(query_title)s</"
|
|
"em>)? To re-create it, you will need to manually re-filter your ticket "
|
|
"listing.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:11
|
|
msgid ""
|
|
"\n"
|
|
"<p>You have shared this query, so other users may be using it. If you delete "
|
|
"it, they will have to manually create their own query.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:15
|
|
#: templates/helpdesk/delete_ticket.html:11
|
|
msgid ""
|
|
"<p><a href='../'>No, Don't Delete It</a></p>\n"
|
|
"\n"
|
|
"<form method='post' action='./'><input type='submit' value='Yes - Delete "
|
|
"It' /></form>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:3
|
|
msgid "Create Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:15
|
|
msgid ""
|
|
"<h2>Submit a Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Unless otherwise stated, all fields are required. Please provide as "
|
|
"descriptive a title and description as possible.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:30
|
|
#: templates/helpdesk/create_ticket.html:39
|
|
msgid "(Optional)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:51
|
|
#: templates/helpdesk/public_homepage.html:65
|
|
msgid "Submit Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:2
|
|
msgid "Helpdesk Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:9
|
|
msgid "Helpdesk Summary"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:25
|
|
msgid "Your Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:41
|
|
#: templates/helpdesk/ticket_list.html:115
|
|
msgid "Pr"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26
|
|
msgid "Last Update"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:49 templates/helpdesk/ticket.html:58
|
|
msgid "Take"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:3
|
|
msgid "Delete Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? "
|
|
"All traces of the ticket, including followups, attachments, and updates will "
|
|
"be irreversably removed.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:4
|
|
#: templates/helpdesk/kb_category.html:11
|
|
#, python-format
|
|
msgid "Knowledgebase Category: %(kbcat)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:6
|
|
#, python-format
|
|
msgid "You are viewing all items in the %(kbcat)s category."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:12
|
|
msgid "Article"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14
|
|
msgid "Knowledgebase"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:6
|
|
msgid ""
|
|
"We have listed a number of knowledgebase articles for your perusal in the "
|
|
"following categories. Please check to see if any of these articles address "
|
|
"your problem prior to opening a support ticket."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:9
|
|
msgid "Knowledgebase Categories"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:10
|
|
msgid "Category"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:4
|
|
#, python-format
|
|
msgid "Knowledgebase: %(item)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:13
|
|
#, python-format
|
|
msgid ""
|
|
"View <a href='%(category_url)s'>other <em>%(category_title)s</em> articles</"
|
|
"a>, or continue <a href='../'>viewing other knowledgebase articles</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:15
|
|
msgid "Feedback"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:17
|
|
msgid ""
|
|
"We give our users an opportunity to vote for items that they believe have "
|
|
"helped them out, in order for us to better serve future customers. We would "
|
|
"appreciate your feedback on this article. Did you find it useful?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:20
|
|
msgid "This article was useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:21
|
|
msgid "This article was <strong>not</strong> useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:24
|
|
msgid "The results of voting by other readers of this article are below:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:27
|
|
#, python-format
|
|
msgid "Recommendations: %(recommendations)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:28
|
|
#, python-format
|
|
msgid "Votes: %(votes)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:29
|
|
#, python-format
|
|
msgid "Overall Rating: %(score)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:13
|
|
msgid "Submit A Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:15
|
|
msgid "Log In"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:22
|
|
msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:13
|
|
#: templates/helpdesk/public_view_form.html:4
|
|
#: templates/helpdesk/public_view_ticket.html:2
|
|
msgid "View a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:18
|
|
#: templates/helpdesk/public_view_form.html:12
|
|
msgid "Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:21
|
|
#: templates/helpdesk/public_view_form.html:15
|
|
msgid "Your E-mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:25
|
|
#: templates/helpdesk/public_view_form.html:19
|
|
msgid "View Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:29
|
|
msgid "Submit a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:31
|
|
msgid ""
|
|
"All fields are required. Please provide as descriptive a title and "
|
|
"description as possible."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_form.html:8
|
|
msgid "Error:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:16
|
|
#, python-format
|
|
msgid "Queue: %(queue_name)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:19
|
|
#: templates/helpdesk/ticket.html:52
|
|
msgid "Submitted On"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:41
|
|
#: templates/helpdesk/ticket.html:79
|
|
msgid "Accept and Close"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:50
|
|
#: templates/helpdesk/ticket.html:88
|
|
msgid "Follow-Ups"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:58
|
|
#, python-format
|
|
msgid ""
|
|
"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:3
|
|
#: templates/helpdesk/report_output.html:3
|
|
#: templates/helpdesk/report_output.html:6
|
|
msgid "Reports & Statistics"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Reports & Statistics</h2>\n"
|
|
"\n"
|
|
"<ul>\n"
|
|
"<li>User<ul>\n"
|
|
"\n"
|
|
" <li><a href='userpriority/'>by Priority</a></li>\n"
|
|
" <li><a href='userqueue/'>by Queue</a></li>\n"
|
|
" <li><a href='userstatus/'>by Status</a></li>\n"
|
|
" <li><a href='usermonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"\n"
|
|
"<li>Queue<ul>\n"
|
|
" \n"
|
|
" <li><a href='queuepriority/'>by Priority</a></li>\n"
|
|
" <li><a href='queuestatus/'>by Status</a></li>\n"
|
|
" <li><a href='queuemonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"</ul>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:6
|
|
msgid ""
|
|
"The following RSS feeds are available for you to monitor using your "
|
|
"preferred RSS software. With the exception of the 'Latest Activity' feed, "
|
|
"all feeds provide information only on Open and Reopened cases. This ensures "
|
|
"your RSS reader isn't full of information about closed or historical tasks."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:10
|
|
msgid ""
|
|
"A summary of your open tickets - useful for getting alerted to new tickets "
|
|
"opened for you"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:12
|
|
msgid "Latest Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:13
|
|
msgid ""
|
|
"A summary of all helpdesk activity - including comments, emails, "
|
|
"attachments, and more"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:16
|
|
msgid ""
|
|
"All unassigned tickets - useful for being alerted to new tickets opened by "
|
|
"the public via the web or via e-mail"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:19
|
|
msgid ""
|
|
"These RSS feeds allow you to view a summary of either your own tickets, or "
|
|
"all tickets, for each of the queues in your helpdesk. For example, if you "
|
|
"manage the staff who utilise a particular queue, this may be used to view "
|
|
"new tickets coming into that queue."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:22
|
|
msgid "Per-Queue Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:23
|
|
msgid "All Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:27
|
|
msgid "Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:2
|
|
msgid "View Ticket Details"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36
|
|
msgid "Attach another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
|
|
msgid "Add Another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Unhold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Hold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:49
|
|
#, python-format
|
|
msgid "Queue: %(queue)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:57
|
|
msgid "Assigned To"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:92
|
|
msgid "Private"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:96
|
|
#, python-format
|
|
msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:107
|
|
msgid "Respond to this ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:113
|
|
msgid "Use a Pre-set Reply"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:115
|
|
msgid ""
|
|
"Selecting a pre-set reply will over-write your comment below. You can then "
|
|
"modify the pre-set reply to your liking before saving this update."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:117
|
|
msgid "Comment / Resolution"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:119
|
|
msgid ""
|
|
"You can insert ticket and queue details in your message. For more "
|
|
"information, see the <a href='../../help/context/'>context help page</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:142
|
|
msgid "Is this update public?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:144
|
|
msgid ""
|
|
"If this is public, the submitter will be e-mailed your comment or resolution."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:147
|
|
msgid "Change Further Details »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:29
|
|
#: templates/helpdesk/ticket_list.html:44
|
|
#: templates/helpdesk/ticket_list.html:115
|
|
msgid "Owner"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:157
|
|
msgid "Unassign"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:166
|
|
msgid "Attach File(s) »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:172
|
|
msgid "Attach a File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:180
|
|
msgid "Update This Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:2
|
|
msgid "Ticket Listing"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:26
|
|
msgid "Change Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:28
|
|
msgid "Sorting"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:32
|
|
#: templates/helpdesk/ticket_list.html:70
|
|
msgid "Keywords"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:51
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msgid "Owner(s)"
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msgstr ""
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|
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#: templates/helpdesk/ticket_list.html:57
|
|
msgid "Queue(s)"
|
|
msgstr ""
|
|
|
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#: templates/helpdesk/ticket_list.html:63
|
|
msgid "Status(es)"
|
|
msgstr ""
|
|
|
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#: templates/helpdesk/ticket_list.html:75
|
|
msgid "Apply Filter"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:80
|
|
#: templates/helpdesk/ticket_list.html:95
|
|
msgid "Save Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:86
|
|
msgid ""
|
|
"This name appears in the drop-down list of saved queries. If you share your "
|
|
"query, other users will see this name, so choose something clear and "
|
|
"descriptive!"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:88
|
|
msgid "Shared?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:89
|
|
msgid "Yes, share this query with other users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:90
|
|
msgid ""
|
|
"If you share this query, it will be visible by <em>all</em> other logged-in "
|
|
"users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:102
|
|
msgid "Use Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:104
|
|
msgid "Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:109
|
|
msgid "Run Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:127
|
|
msgid "No Tickets Match Your Selection"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:2
|
|
msgid "Logged Out"
|
|
msgstr ""
|
|
|
|
#: templates/registration/logged_out.html:4
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Logged Out</h2>\n"
|
|
"\n"
|
|
"<p>Thanks for being here. Hopefully you've helped resolve a few tickets and "
|
|
"make the world a better place.</p>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:2
|
|
msgid "Helpdesk Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:5 templates/registration/login.html:17
|
|
msgid "Login"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:7
|
|
msgid ""
|
|
"To log in and begin responding to cases, simply enter your username and "
|
|
"password below."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:10
|
|
msgid "Your username and password didn't match. Please try again."
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:12
|
|
msgid "Username"
|
|
msgstr ""
|
|
|
|
#: templates/registration/login.html:14
|
|
msgid "Password"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:35
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:40
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:46
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:51
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:98
|
|
msgid "Helpdesk: Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:99
|
|
msgid "Unassigned Open and Reopened tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:124
|
|
msgid "Helpdesk: Recent Followups"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:125
|
|
msgid ""
|
|
"Recent FollowUps, such as e-mail replies, comments, attachments and "
|
|
"resolutions"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:142
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:147
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/public.py:58
|
|
msgid "Invalid ticket ID or e-mail address. Please try again."
|
|
msgstr ""
|
|
|
|
#: views/staff.py:111
|
|
msgid "Accepted resolution and closed ticket"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:153
|
|
#, python-format
|
|
msgid "Assigned to %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:175
|
|
msgid "Updated"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:422
|
|
msgid "Ticket taken off hold"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:425
|
|
msgid "Ticket placed on hold"
|
|
msgstr ""
|