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https://gitea.mueller.network/extern/django-helpdesk.git
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137 lines
3.4 KiB
ReStructuredText
137 lines
3.4 KiB
ReStructuredText
==============================
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Django-Helpdesk Standalone Installation
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==============================
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Installation
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------------
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1. Clone the django-helpdesk repository:
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.. code-block:: bash
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git clone git@github.com:django-helpdesk/django-helpdesk.git
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2. Go to the standalone helpdesk installation directory:
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.. code-block:: bash
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cd django-helpdesk/standalone
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3. Execute the installation script:
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.. code-block:: bash
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./setup.sh
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4. Start the services:
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.. code-block:: bash
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docker-compose up
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Creating an Admin User
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----------------------
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1. List the running containers:
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.. code-block:: bash
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docker ps
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2. Execute into the `standalone-django-helpdesk-1` container:
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.. code-block:: bash
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docker exec -it standalone-django-helpdesk-1 bash
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3. Change directory to the application's root:
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.. code-block:: bash
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cd /opt/django-helpdesk/standalone
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4. Create a superuser:
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.. code-block:: bash
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python3 manage.py createsuperuser
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5. Visit `localhost:80` in your browser to access the server. Navigate to the `/admin` URL to set up new users. Ensure to configure the "Site" in the admin section for ticket email URLs to function correctly.
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Configuration for Production Use
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--------------------------------
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1. Update the `Caddyfile` to replace the `localhost` URL with your desired production URL.
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2. Modify the `docker-compose` file to adjust the paths. By default, files are stored in `/tmp`.
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3. For custom configurations, bindmount a `local_settings.py` into `/opt/django-helpdesk/standalone/config/local_settings.py`.
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4. To customize the logo in the top-left corner of the helpdesk:
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.. code-block:: html
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<style>
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.navbar-brand {
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background: url("https://www.libertyaces.com/files/liberty-logo.png") no-repeat;
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background-size: auto;
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width: 320px;
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background-size: contain;
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height: 40px;
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text-align: right;
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}
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</style>
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AWS SES Email Configuration
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---------------------------
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An example `local_settings` configuration for utilizing AWS SES for email:
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.. code-block:: python
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from .settings import *
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import os
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DEFAULT_FROM_EMAIL = "support@bitswan.space"
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SERVER_EMAIL = "support@bitswan.space"
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AWS_ACCESS_KEY_ID = os.environ.get("AWS_ACCESS_KEY_ID")
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EMAIL_BACKEND = "django_ses.SESBackend"
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AWS_SES_REGION_NAME = "eu-west-1"
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AWS_SES_REGION_ENDPOINT = "email.eu-west-1.amazonaws.com"
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AWS_SECRET_ACCESS_KEY = os.environ.get("AWS_SECRET_ACCESS_KEY")
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To integrate `django-ses`, bindmount a file to `/opt/extra-dependencies.txt` containing:
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.. code-block:: text
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django-ses
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Make sure you update the `docker.env` file with the necessary secrets.
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S3 base attachment support
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---------------------------
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Working from the previous SES example we add the following to `local_settings`:
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.. code-block:: python
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AWS_S3_REGION_NAME = os.environ.get("AWS_S3_REGION_NAME", "eu-central-1")
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AWS_STORAGE_BUCKET_NAME = os.environ.get("AWS_STORAGE_BUCKET_NAME", "bitswan-helpdesk-attachments")
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AWS_QUERYSTRING_AUTH = os.environ.get("AWS_QUERYSTRING_AUTH", True)
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AWS_QUERYSTRING_EXPIRE = os.environ.get(
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"AWS_QUERYSTRING_EXPIRE", 60 * 60
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)
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AWS_DEFAULT_ACL = "private"
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DEFAULT_FILE_STORAGE = "storages.backends.s3boto3.S3Boto3Storage"
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To integrate `django-ses`, bindmount a file to `/opt/extra-dependencies.txt` containing:
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.. code-block:: text
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django-storages
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boto3
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