mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-22 16:03:19 +01:00
193 lines
7.4 KiB
ReStructuredText
193 lines
7.4 KiB
ReStructuredText
Settings
|
|
========
|
|
|
|
First, django-helpdesk needs ``django.core.context_processors.request`` activated, so in your ``settings.py`` add::
|
|
|
|
from django.conf import global_settings
|
|
TEMPLATE_CONTEXT_PROCESSORS = (
|
|
global_settings.TEMPLATE_CONTEXT_PROCESSORS +
|
|
('django.core.context_processors.request',)
|
|
)
|
|
|
|
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
|
|
|
|
HELPDESK_DEFAULT_SETTINGS
|
|
-------------------------
|
|
|
|
django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
|
|
|
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
|
|
|
HELPDESK_DEFAULT_SETTINGS = {
|
|
'use_email_as_submitter': True,
|
|
'email_on_ticket_assign': True,
|
|
'email_on_ticket_change': True,
|
|
'login_view_ticketlist': True,
|
|
'email_on_ticket_apichange': True,
|
|
'tickets_per_page': 25
|
|
}
|
|
|
|
|
|
Generic Options
|
|
---------------
|
|
These changes are visible throughout django-helpdesk
|
|
|
|
- **HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT** When a user visits "/", should we redirect to the login page instead of the default homepage?
|
|
|
|
**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
|
|
|
|
- **HELPDESK_KB_ENABLED** show knowledgebase links?
|
|
|
|
**Default:** ``HELPDESK_KB_ENABLED = True``
|
|
|
|
- **HELPDESK_NAVIGATION_ENABLED** Show extended navigation by default, to all users, irrespective of staff status?
|
|
|
|
**Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
|
|
|
|
- **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
|
|
|
|
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``
|
|
|
|
- **HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG** List of languages to offer. If set to false, all default google translate languages will be shown.
|
|
|
|
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = ["en", "de", "fr", "it", "ru"]``
|
|
|
|
- **HELPDESK_SHOW_CHANGE_PASSWORD** Show link to 'change password' on 'User Settings' page?
|
|
|
|
**Default:** ``HELPDESK_SHOW_CHANGE_PASSWORD = False``
|
|
|
|
- **HELPDESK_FOLLOWUP_MOD** Allow user to override default layout for 'followups' (work in progress)
|
|
|
|
**Default:** ``HELPDESK_FOLLOWUP_MOD = False``
|
|
|
|
- **HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE** Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
|
|
|
|
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
|
|
|
|
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
|
|
|
|
**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``
|
|
|
|
|
|
Options shown on public pages
|
|
-----------------------------
|
|
|
|
These options only change display of items on public-facing pages, not staff pages.
|
|
|
|
- **HELPDESK_VIEW_A_TICKET_PUBLIC** Show 'View a Ticket' section on public page?
|
|
|
|
**Default:** ``HELPDESK_VIEW_A_TICKET_PUBLIC = True``
|
|
|
|
- **HELPDESK_SUBMIT_A_TICKET_PUBLIC** Show 'submit a ticket' section & form on public page?
|
|
|
|
**Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
|
|
|
|
|
|
Options that change ticket updates
|
|
----------------------------------
|
|
|
|
- **HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE** Allow non-staff users to interact with tickets?
|
|
|
|
**Default:** ``HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = False``
|
|
|
|
- **HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK** Apply a custom authorisation logic for identifying helpdesk staff members.
|
|
If set, `HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE` will be ignored when determining staff access.
|
|
The value should be a function accepting the active user as a parameter and returning True if the user is considered helpdesk
|
|
staff, e.g.
|
|
|
|
lambda u: u.is_authenticated() and u.is_active and u.groups.filter(name='helpdesk_staff').exists()))
|
|
|
|
**Default:** ``HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = None``
|
|
|
|
- **HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP** Show edit buttons in ticket follow ups?
|
|
|
|
**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = True``
|
|
|
|
- **HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP** Show delete buttons in ticket follow ups if user is 'superuser'?
|
|
|
|
**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False``
|
|
|
|
- **HELPDESK_UPDATE_PUBLIC_DEFAULT** Make all updates public by default? This will hide the 'is this update public' checkbox.
|
|
|
|
**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = False``
|
|
|
|
- **HELPDESK_STAFF_ONLY_TICKET_OWNERS** Only show staff users in ticket owner drop-downs?
|
|
|
|
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_OWNERS = False``
|
|
|
|
- **HELPDESK_STAFF_ONLY_TICKET_CC** Only show staff users in ticket cc drop-down?
|
|
|
|
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_CC = False``
|
|
|
|
|
|
Staff Ticket Creation Settings
|
|
------------------------------
|
|
|
|
- **HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO** Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
|
|
|
|
**Default:** ``HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = False``
|
|
|
|
|
|
Dashboard Settings
|
|
------------------
|
|
|
|
These will change the way the *dashboard* is displayed to staff users when they login.
|
|
|
|
- **HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED** Show delete button next to unassigned tickets?
|
|
|
|
**Default:** ``HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = True``
|
|
|
|
- **HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES** Hide empty queues in dashboard overview?
|
|
|
|
**Default:** ``HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = True``
|
|
|
|
- **HELPDESK_DASHBOARD_BASIC_TICKET_STATS** Show basic ticket stats on dashboard? This may have performance implications for busy helpdesks.
|
|
|
|
**Default:** ``HELPDESK_DASHBOARD_BASIC_TICKET_STATS = False``
|
|
|
|
|
|
Footer Display Settings
|
|
-----------------------
|
|
|
|
- **HELPDESK_FOOTER_SHOW_API_LINK** Show link to API documentation at bottom of page?
|
|
|
|
**Default:** ``HELPDESK_FOOTER_SHOW_API_LINK = True``
|
|
|
|
- **HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK** Show the 'change language' link at bottom of page? Useful if you have a multilingual helpdesk.
|
|
|
|
**Default:** ``HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = False``
|
|
|
|
Default E-Mail Settings
|
|
-----------------------
|
|
|
|
The following settings default to ``None`` but can be set as defaults, rather than setting them per-queue.
|
|
|
|
- ``QUEUE_EMAIL_BOX_TYPE``
|
|
- ``QUEUE_EMAIL_BOX_SSL``
|
|
- ``QUEUE_EMAIL_BOX_HOST````
|
|
- ``QUEUE_EMAIL_BOX_USER``
|
|
- ``QUEUE_EMAIL_BOX_PASSWORD``
|
|
|
|
Discontinued Settings
|
|
---------------------
|
|
|
|
The following settings were defined in previous versions and are no longer supported.
|
|
|
|
- **HELPDESK_CUSTOM_WELCOME**
|
|
|
|
- **HELDPESK_KB_ENABLED_STAFF** Now always True
|
|
|
|
- **HELPDESK_NAVIGATION_STATS_ENABLED** Now always True
|
|
|
|
- **HELPDESK_PREPEND_ORG_NAME** Please customise your local `helpdesk/base.html` template if needed
|
|
|
|
- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Button is always shown
|
|
|
|
- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Button is always shown
|
|
|
|
- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Button is always shown
|
|
|
|
- **HELPDESK_SHOW_KB_ON_HOMEPAGE** KB categories are always shown on the homepage
|
|
|
|
- **HELPDESK_SUPPORT_PERSON** Please customise your local `helpdesk/attribution.html` template if needed
|