django-helpdeskmig/helpdesk/templates/helpdesk/report_index.html

{% extends "helpdesk/base.html" %}{% load i18n %}

{% block helpdesk_title %}{% trans "Reports & Statistics" %}{% endblock %}

{% block helpdesk_breadcrumb %}
<li class="breadcrumb-item">
    <a href="{% url 'helpdesk:report_index' %}">{% trans "Reports &amp; Statistics" %}</a>
</li>
<li class="breadcrumb-item active">Overview</li>
{% endblock %}

{% block helpdesk_body %}
<h2>{% trans "Reports &amp; Statistics" %}</h2>

{% if number_tickets == 0 %}
<p>{% trans "You haven't created any tickets yet, so you cannot run any reports." %}</p>
{% else %}

<div class="card mb-3">
    <div class="card-header">
        <i class="fas fa-info-circle"></i>
        {% trans "Current Ticket Stats" %}
    </div>
    <div class="card-body">
        <div class="table-responsive">
            <table class="table table-striped table-bordered table-hover">
                <tbody>
                    <tr>
                        <td>{% trans "Average number of days until ticket is closed (all tickets): " %}</td>
                        <td><strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td>
                    </tr>
                    <tr>
                        <td>{% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}</td>
                        <td><strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>. {% trans "Click" %} <strong><a href="{% url 'helpdesk:report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td>
                    </tr>
                </tbody>
            </table>
        </div>
        <!-- /.table-responsive -->
        <div class="table-responsive">
            <table class="table table-striped table-bordered table-hover">
                <thead>
                    <tr>
                        <th>{% trans "Queue" %}</th>
                        <th>{% trans "Open" %}</th>
                        <th>{% trans "Resolved" %}</th>
                        <th>{% trans "Closed" %}</th>
                        <th>{% trans "Time spent" %}</th>
                    </tr>
                </thead>
                <tbody>
                    {% for queue in dash_tickets %}
                    <tr>{% url 'helpdesk:list' as hdlist %}
                        <td><a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></td>
                        <td>{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
                        <td>{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
                        <td>{% if queue.closed %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
                        <td>{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}</td>
                    </tr>
                    {% empty %}
                    <tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
                    {% endfor %}
                </tbody>
            </table>
        </div>
        <!-- /.table-responsive -->
    </div>
    <!-- /.card-body -->
</div>
<!-- /.card -->

<div class="card mb-3">
    <div class="card-header">
        <i class="fas fa-print"></i>
        {% trans "Generate Report" %}
    </div>
    <div class="card-body">
        <ul>
            <li>{% trans "Reports By User" %}
                <ul>
                    <li><a href='userpriority/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Priority" %}</a></li>
                    <li><a href='userqueue/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Queue" %}</a></li>
                    <li><a href='userstatus/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Status" %}</a></li>
                    <li><a href='usermonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Month" %}</a></li>
                </ul>
            </li>
            <li>{% trans "Reports By Queue" %}
                <ul>
                    <li><a href='queuepriority/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Priority" %}</a></li>
                    <li><a href='queuestatus/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Status" %}</a></li>
                    <li><a href='queuemonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "by Month" %}</a></li>
                    <li><a href='daysuntilticketclosedbymonth/{% if saved_query %}?saved_query={{ saved_query }}{% endif %}'>{% trans "Days until ticket closed by Month" %}</a></li>
                </ul>
            </li>
        </ul>
    </div>
    <!-- /.card-body -->
</div>
<!-- /.card -->

{% endif %}
{% endblock %}