django-helpdeskmig/helpdesk/fixtures/emailtemplate.json

[
{
  "model": "helpdesk.emailtemplate",
  "pk": 1,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Assigned)",
    "heading": "Ticket Assigned",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 2,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Assigned To You)",
    "heading": "Ticket Assigned To You",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been assigned to <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 3,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Closed)",
    "heading": "Ticket Closed",
    "plain_text": "Hello,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 4,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Closed)",
    "heading": "Ticket Closed",
    "plain_text": "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket, which is currently assigned to you, has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 5,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(Closed)",
    "heading": "Ticket Closed",
    "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to confirm that this ticket has been closed.\r\n\r\nIf you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">You recently logged a ticket with a subject of <i>{{ ticket.title }}</i> with us. This e-mail is to confirm that this ticket has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that has been provided is:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. If you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 6,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Escalated)",
    "heading": "Ticket Escalated",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') has been escalated automatically.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 7,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Escalated)",
    "heading": "Your Ticket Has Been Escalated",
    "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">You recently logged a ticket with a subject of <i>{{ ticket.title }}</i> with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">We will review your ticket shortly and attempt to provide a resolution as soon as possible.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">If you wish to view this ticket online, you can visit <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 8,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Escalated)",
    "heading": "Ticket Assigned to You Has Been Escalated",
    "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 9,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Opened)",
    "heading": "New Ticket Opened",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that a new ticket has been opened.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 10,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Opened)",
    "heading": "Your Ticket Has Been Opened",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of \"{{ ticket.title }}\". \r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of '{{ ticket.ticket }}' in the subject. The easiest way to do this is just press \"reply\" to this message.\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">You do not have to do anything further at this stage. Your ticket has been assigned a number of <b>{{ ticket.ticket }}</b> and will be responded to shortly.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of <b>{{ ticket.ticket }}</b> in the subject. The easiest way to do this is just press \"reply\" to this message.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 11,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(Resolved)",
    "heading": "Ticket Resolved",
    "plain_text": "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 12,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(Resolved)",
    "heading": "Ticket Resolved",
    "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 13,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(Resolved)",
    "heading": "Your Ticket Has Been Resolved",
    "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of a resolution to that ticket.\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCan you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">You recently logged a ticket with a subject of <i>{{ ticket.title }}</i> with us. This e-mail is to advise you of a resolution to that ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following resolution was added to ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 14,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Updated)",
    "heading": "Ticket Updated",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 15,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Updated)",
    "heading": "Ticket Updated",
    "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 16,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Updated)",
    "heading": "Your Ticket Has Been Updated",
    "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an update to that ticket.\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nIf you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">You recently logged a ticket with a subject of <i>{{ ticket.title }}</i> with us. This e-mail is to advise you of an update to that ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added to ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "en"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 17,
  "fields": {
    "template_name": "assigned_cc",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430, {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u0431\u044b\u043b\u0430 {% if ticket.assigned_to %} \u043f\u0440\u0438\u043d\u044f\u0442\u0430 {{ ticket.assigned_to }}{% else %} \u043e\u0442\u043a\u043b\u043e\u043d\u0435\u043d\u0430 {% endif %}.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }}\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 {% if ticket.assigned_to %}\u043f\u0440\u0438\u043d\u044f\u0442\u0430 {{ ticket.assigned_to }}{% else %}\u043e\u0442\u043a\u043b\u043e\u043d\u0435\u043d\u0430{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 18,
  "fields": {
    "template_name": "assigned_owner",
    "subject": " ",
    "heading": "\u0412\u0430\u043c \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: \u0412\u0410\u041c\r\n\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043e\u043d\u043b\u0430\u0439\u043d: {{ ticket.staff_url }}\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em\";>\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430  <b>\u0412\u0430\u043c</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: \u0412\u0410\u041c<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 19,
  "fields": {
    "template_name": "closed_cc",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0417\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430\u044f {{ ticket.assigned_to }}{% endif %} \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ resolution }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0430\u044f\u0432\u043a\u0430 <i>{{ ticket.title }}</i> (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430\u044f {{ ticket.get_assigned_to }}{% endif %} \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> to \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;>{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043f\u0440\u0438\u043d\u044f\u0442\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 <a href=\"{{ ticket.staff_url }}\">{{ ticket.staff_url }}</a>.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 20,
  "fields": {
    "template_name": "closed_owner",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430",
    "plain_text": "Hello,\r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438)\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u041e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif\"; font-size: 1em;>\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 21,
  "fields": {
    "template_name": "closed_submitter",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\"  \u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430\r\n\r\n\u0415\u0441\u043b\u0438 \u0432\u044b \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u0435 \u043d\u0430\u043c \u043e\u0431 \u044d\u0442\u043e\u043c, \u043e\u0442\u0432\u0435\u0442\u0438\u0432 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.ticket_url }}.\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430<i>{{ ticket.title }}</i>  \u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. \u0415\u0441\u043b\u0438 \u0432\u044b \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u0435 \u043d\u0430\u043c \u043e\u0431 \u044d\u0442\u043e\u043c, \u043e\u0442\u0432\u0435\u0442\u0438\u0432 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 22,
  "fields": {
    "template_name": "escalated_cc",
    "subject": " ",
    "heading": "\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (login required)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em\";>\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 <i>{{ ticket.ticket }}</i> (\"{{ ticket.title }}\")\u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 23,
  "fields": {
    "template_name": "escalated_owner",
    "subject": " ",
    "heading": "\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0438 \u0431\u044b\u043b \u043f\u043e\u0432\u044b\u0448\u0435\u043d",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u0410\u0434\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u0442\u0435 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0439\u0442\u0435\u0441\u044c \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b>\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 24,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": " ",
    "heading": "\u041f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0438",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430  \"{{ ticket.title }}\"  \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435\u043c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u044d\u0442\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0438, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.\r\n\r\n\u0412\u0441\u043a\u043e\u0440\u0435 \u043c\u044b \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0432\u0430\u0448\u0443 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.\r\n\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 <i>{{ ticket.title }}</i> \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435\u043c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u044d\u0442\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0438, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u0412\u0441\u043a\u043e\u0440\u0435 \u043c\u044b \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0432\u0430\u0448\u0443 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435<a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 25,
  "fields": {
    "template_name": "newticket_cc",
    "subject": " ",
    "heading": "\u041f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0431\u044b\u043b\u0430 \u043f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (login required)\r\n\r\n\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n{{ ticket.description }}\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0431\u044b\u043b\u0430 \u043f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 26,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": " ",
    "heading": "\u0412\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0442\u0435\u043c\u0443 \"{{ ticket.title }}\". \r\n\r\n\u041d\u0430 \u0434\u0430\u043d\u043d\u043e\u043c \u044d\u0442\u0430\u043f\u0435 \u0412\u0430\u043c \u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u043d\u0438\u0447\u0435\u0433\u043e \u0434\u0435\u043b\u0430\u0442\u044c. \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d \u043d\u043e\u043c\u0435\u0440 {{ ticket.ticket }}\u0438 \u0432\u0441\u043a\u043e\u0440\u0435 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0431\u0443\u0434\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u043d.\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u043a\u0430\u043a\u0443\u044e-\u043b\u0438\u0431\u043e \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0438\u043b\u0438 \u0435\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0435\u0441\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u044f\u0432\u043a\u0438, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043d\u0430\u043f\u0438\u0448\u0438\u0442\u0435 id \u0437\u0430\u044f\u0432\u043a\u0438 \"{{ ticket.ticket }}\" \u0432 \u0442\u0435\u043c\u0435 \u043f\u0438\u0441\u044c\u043c\u0430. \u041b\u0435\u0433\u0447\u0435 \u0432\u0441\u0435\u0433\u043e \u044d\u0442\u043e \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0436\u0430\u0432 \"\u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c\".\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u044c \u0444\u0430\u0439\u043b\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0439\u0442\u0438 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435. {{ ticket.ticket_url }}.\r\n\r\n\u041c\u044b \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0435\u043c \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0438 \u043f\u043e\u0441\u0442\u0430\u0440\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435. \u0412 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u043c, \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0434\u0435\u0440\u0436\u0430\u0442\u044c \u0412\u0430\u0441 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0434\u0435\u043b\u0430, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u044f \u043f\u0438\u0441\u044c\u043c\u0430 \u0441 \u044d\u0442\u043e\u0433\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0433\u043e \u0430\u0434\u0440\u0435\u0441\u0430.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0442\u0435\u043c\u0443 <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041d\u0430 \u0434\u0430\u043d\u043d\u043e\u043c \u044d\u0442\u0430\u043f\u0435 \u0412\u0430\u043c \u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u043d\u0438\u0447\u0435\u0433\u043e \u0434\u0435\u043b\u0430\u0442\u044c. \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d \u043d\u043e\u043c\u0435\u0440 <b>{{ ticket.ticket }}</b> \u0438 \u0432\u0441\u043a\u043e\u0440\u0435 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0431\u0443\u0434\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u043d.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u043a\u0430\u043a\u0443\u044e-\u043b\u0438\u0431\u043e \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0438\u043b\u0438 \u0435\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0435\u0441\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u044f\u0432\u043a\u0438, \u043fo\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043d\u0430\u043f\u0438\u0448\u0438\u0442\u0435 id \u0437\u0430\u044f\u0432\u043a\u0438 <b>{{ ticket.ticket }}</b> \u0432 \u0442\u0435\u043c\u0435 \u043f\u0438\u0441\u044c\u043c\u0430. \u041b\u0435\u0433\u0447\u0435 \u0432\u0441\u0435\u0433\u043e \u044d\u0442\u043e \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0436\u0430\u0432 \"\u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c\".</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u044c \u0444\u0430\u0439\u043b\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0439\u0442\u0438 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435. <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041c\u044b \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0435\u043c \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0438 \u043f\u043e\u0441\u0442\u0430\u0440\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435. \u0412 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u043c, \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0434\u0435\u0440\u0436\u0430\u0442\u044c \u0412\u0430\u0441 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0434\u0435\u043b\u0430, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u044f \u043f\u0438\u0441\u044c\u043c\u0430 \u0441 \u044d\u0442\u043e\u0433\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0433\u043e \u0430\u0434\u0440\u0435\u0441\u0430.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 27,
  "fields": {
    "template_name": "resolved_cc",
    "subject": " ",
    "heading": "\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043d\u0430\u0439\u0434\u0435\u043d\u043e",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435:\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 28,
  "fields": {
    "template_name": "resolved_owner",
    "subject": " ",
    "heading": "\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043d\u0430\u0439\u0434\u0435\u043d\u043e",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0435.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0435.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u043e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 29,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": " ",
    "heading": "\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u0430\u044f \u0432 \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b\u0430 \u0440\u0435\u0448\u0435\u043d\u0430.",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\" \u0412 \u044d\u0442\u043e\u043c \u043f\u0438\u0441\u044c\u043c\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442\u0441\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0412\u0430\u043c\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b. \r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u041d\u0435 \u043c\u043e\u0433\u043b\u0438 \u0431\u044b \u0412\u044b \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c, \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u043b\u0438 \u0412\u0430\u043c \u044d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0447\u0442\u043e\u0431\u044b \u043c\u044b \u043c\u043e\u0433\u043b\u0438 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443? \u0415\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043a\u0430\u043a\u0438\u0435-\u043b\u0438\u0431\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438\u043b\u0438 \u0441\u043e\u043c\u043d\u0435\u043d\u0438\u044f \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438 \u0430\u0434\u0435\u043a\u0432\u0430\u0442\u043d\u043e\u0441\u0442\u0438 \u044d\u0442\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.ticket_url }}.",
    "html": "<p style=\"font-family: sans-serif\"; font-size: 1em;>\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 <i>{{ ticket.title }}</i>  \u0412 \u044d\u0442\u043e\u043c \u043f\u0438\u0441\u044c\u043c\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442\u0441\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0412\u0430\u043c\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043a \u0437\u0430\u044f\u0432\u043a\u0435 <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u041d\u0435 \u043c\u043e\u0433\u043b\u0438 \u0431\u044b \u0412\u044b \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c, \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u043b\u0438 \u0412\u0430\u043c \u044d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0447\u0442\u043e\u0431\u044b \u043c\u044b \u043c\u043e\u0433\u043b\u0438 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443? \u0415\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043a\u0430\u043a\u0438\u0435-\u043b\u0438\u0431\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438\u043b\u0438 \u0441\u043e\u043c\u043d\u0435\u043d\u0438\u044f \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438 \u0430\u0434\u0435\u043a\u0432\u0430\u0442\u043d\u043e\u0441\u0442\u0438 \u044d\u0442\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435<a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 30,
  "fields": {
    "template_name": "updated_cc",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043e\u043d\u043b\u0430\u0439\u043d: {{ ticket.staff_url }} (login required)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:\r\n\r\n{{ comment }}\r\n\r\n\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435 {% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0430 \u0430\u0434\u0440\u0435\u0441\u0430\u0442\u0443been e-mailed to the submitter.\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435{{ ticket.staff_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430{{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u041e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435{% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 31,
  "fields": {
    "template_name": "updated_owner",
    "subject": " ",
    "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:\r\n\r\n{{ comment }}\r\n\r\n\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435 {% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043e\u043d\u043b\u0430\u0439\u043d \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.staff_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.ticket }}<br>\r\n<b>\u041e\u0447\u0435\u0440\u0435\u0434\u044c</b>: {{ queue.title }}<br>\r\n<b>\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a</b>: {{ ticket.title }}<br>\r\n<b>\u0421\u043e\u0437\u0434\u0430\u043d\u0430</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u0421\u0442\u0430\u0442\u0443\u0441</b>: {{ ticket.get_status }}<br>\r\n<b>\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435</a></b> \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f{% if private %}\u043d\u0435 {% endif %}\u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 32,
  "fields": {
    "template_name": "updated_submitter",
    "subject": " ",
    "heading": "\u041a \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439",
    "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\". \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u043f\u0440\u043e\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e. \u0418\u043b\u0438 \u0436\u0435 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u044d\u0442\u043e, \u043e\u0441\u0442\u0430\u0432\u0438\u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u043a \u0441\u0432\u043e\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435. \u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435{{ ticket.ticket_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 <i>{{ ticket.title }}</i> \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u043f\u0440\u043e\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043a \u0437\u0430\u044f\u0432\u043a\u0435<b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e. \u0418\u043b\u0438 \u0436\u0435 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u044d\u0442\u043e, \u043e\u0441\u0442\u0430\u0432\u0438\u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u043a \u0441\u0432\u043e\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435. \u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435<a href=\"{{ ticket.ticket_urL }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "ru"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 33,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Zugewiesen)",
    "heading": "Ticket Zugewiesen",
    "plain_text": "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) f\u00fcr {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich).</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 34,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Ihnen zugewiesen)",
    "heading": "Ein Ticket wurde Ihnen zugewiesen",
    "plain_text": "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) f\u00fcr {{ ticket.submitter_email }} <b>Ihnen</b> zugewiesen wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: SIE<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 35,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Geschlossen)",
    "heading": "Ticket geschlossen",
    "plain_text": "Hallo,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die L\u00f6sung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie k\u00f6nnen dieses Ticket unter folgendem Link online ansehen: <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 36,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Geschlossen)",
    "heading": "Ticket geschlossen",
    "plain_text": "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die L\u00f6sung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 37,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(Geschlossen)",
    "heading": "Ticket geschlossen",
    "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\nWenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket n\u00f6tig ist, dann m\u00f6chten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unver\u00e4ndert zu lassen.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie haben k\u00fcrzlich das Ticket <i>{{ ticket.title }}</i> bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die L\u00f6sung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Unter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. Wenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket n\u00f6tig ist, dann m\u00f6chten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unver\u00e4ndert zu lassen.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 38,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Eskaliert)",
    "heading": "Ticket Eskaliert",
    "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') automatisch eskaliert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 39,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Eskaliert)",
    "heading": "Ein an Sie zugewiesenes Ticket wurde eskaliert",
    "plain_text": "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es l\u00e4nger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte pr\u00fcfen Sie dieses Ticket und versuchen Sie so bald wie m\u00f6glich eine L\u00f6sung zu finden.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein an Sie zugewiesenes Ticket wurde automatisch eskaliert da es l\u00e4nger offen war als erwartet.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Bitte pr\u00fcfen Sie dieses Ticket und versuchen Sie so bald wie m\u00f6glich eine L\u00f6sung zu finden.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 40,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Eskaliert)",
    "heading": "Ihr Ticket wurde eskaliert",
    "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es l\u00e4nger offen war als erwartet.\r\n\r\nWir werden Ihr Ticket in K\u00fcrze pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung finden.\r\n\r\nUnter folgendem Link k\u00f6nnen das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Sie haben k\u00fcrzlich das Ticket <i>{{ ticket.title }}</i> bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es l\u00e4nger offen war als erwartet.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Wir werden Ihr Ticket in K\u00fcrze pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung finden.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Unter folgendem Link k\u00f6nnen das Ticket online ansehen: <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 41,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Er\u00f6ffnet)",
    "heading": "Neues Ticket er\u00f6ffnet",
    "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket er\u00f6ffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass ein neues Ticket er\u00f6ffnet wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Beschreibung:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 42,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Er\u00f6ffnet)",
    "heading": "Ihr Ticket wurde er\u00f6ffnet",
    "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff \"{{ ticket.title }}\" erhalten haben. \r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen n\u00f6tig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in K\u00fcrze bearbeitet werden.\r\n\r\nWenn Sie uns weitere Details mitteilen m\u00f6chten oder wenn Sie Fragen zu diesem Ticket haben, k\u00f6nnen Sie uns gerne eine E-Mail senden mit der Ticket ID '{{ ticket.ticket }}' im Betreff. Die einfachste M\u00f6glichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".\r\n\r\nWenn Sie das Ticket online ansehen m\u00f6chten, um weitere Informationen hinzuzuf\u00fcgen, Dateien anzuh\u00e4ngen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.\r\n\r\nWir werden Ihr Ticket pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung erarbeiten. Weitere Aktualisierungen und die L\u00f6sung werden wir an diese E-Mail Adresse senden.\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff <i>{{ ticket.title }}</i> erhalten haben.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">An dieser Stelle sind keine weiteren Eingaben von Ihnen n\u00f6tig. Ihrem Ticket wurde die ID <b>{{ ticket.ticket }}</b> zugewiesen und es wird in K\u00fcrze bearbeitet werden.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Wenn Sie uns weitere Details mitteilen m\u00f6chten oder wenn Sie Fragen zu diesem Ticket haben, k\u00f6nnen Sie uns gerne eine E-Mail senden mit der Ticket ID <b>{{ ticket.ticket }}</b> im Betreff. Die einfachste M\u00f6glichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Wenn Sie das Ticket online ansehen m\u00f6chten, um weitere Informationen hinzuzuf\u00fcgen, Dateien anzuh\u00e4ngen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Wir werden Ihr Ticket pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung erarbeiten. Weitere Aktualisierungen und die L\u00f6sung werden wir an diese E-Mail Adresse senden.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 43,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(Gel\u00f6st)",
    "heading": "Ticket gel\u00f6st",
    "plain_text": "Hallo,\r\n\r\nDas folgende Ticket wurde gel\u00f6st:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene L\u00f6sung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket wurde gel\u00f6st:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene L\u00f6sung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 44,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(Gel\u00f6st)",
    "heading": "Ticket gel\u00f6st",
    "plain_text": "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gel\u00f6st.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene L\u00f6sung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein Ihnen zugeordnetes Ticket wurde gel\u00f6st.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene L\u00f6sung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 45,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(Gel\u00f6st)",
    "heading": "Ihr Ticket wurde gel\u00f6st",
    "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass daf\u00fcr eine L\u00f6sung gefunden wurde.\r\n\r\nF\u00fcr das Ticket {{ ticket.ticket }} wurde folgende L\u00f6sung vorgeschlagen:\r\n\r\n{{ resolution }}\r\n\r\nWir m\u00f6chten Sie bitten zu best\u00e4tigen, dass diese L\u00f6sung Ihren Anforderungen entspricht, damit wir dieses Ticket schlie\u00dfen k\u00f6nnen. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese L\u00f6sung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie haben k\u00fcrzlich das Ticket <i>{{ ticket.title }}</i> bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass daf\u00fcr eine L\u00f6sung gefunden wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">F\u00fcr das Ticket <b>{{ ticket.ticket }}</b> wurde folgende L\u00f6sung vorgeschlagen:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Wir m\u00f6chten Sie bitten zu best\u00e4tigen, dass diese L\u00f6sung Ihren Anforderungen entspricht, damit wir dieses Ticket schlie\u00dfen k\u00f6nnen. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese L\u00f6sung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Unter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 46,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Aktualisiert)",
    "heading": "Ticket aktualisiert",
    "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrspr\u00fcngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugef\u00fcgt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 47,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Aktualisiert)",
    "heading": "Ticket Aktualisiert",
    "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrspr\u00fcngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Er\u00f6ffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorit\u00e4t</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die urspr\u00fcngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugef\u00fcgt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 48,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Aktualisiert)",
    "heading": "Ihr Ticket wurde aktualisiert",
    "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen eine Aktualisierung mitteilen.\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nWenn Sie uns weitere Informationen mitteilen m\u00f6chten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert. Oder Sie k\u00f6nnen das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie haben k\u00fcrzlich das Ticket <i>{{ ticket.title }}</i> bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen eine Aktualisierung mitteilen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde zum Ticket <b>{{ ticket.ticket }}</b> hinzugef\u00fcgt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Wenn Sie uns weitere Informationen mitteilen m\u00f6chten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert. Oder Sie k\u00f6nnen das Ticket online ansehen und aktualisieren: <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "de"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 49,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Assign\u00e9)",
    "heading": "Ticket Assign\u00e9",
    "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %} a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.\r\n\r\nIdentifiant\u00a0: {{ ticket.ticket }}\r\nFile d'attente\u00a0: {{ queue.title }}\r\nTitre\u00a0: {{ ticket.title }}\r\nOuvert le\u00a0: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par\u00a0: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9\u00a0: {{ ticket.get_priority_display }}\r\nStatut\u00a0: {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0\u00a0: {{ ticket.get_assigned_to }}\r\nAdresse\u00a0: {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait\u00a0:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }}  {% if ticket.assigned_to %}a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 50,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Pour vous)",
    "heading": "Le ticket vous est assign\u00e9",
    "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) pour {{ ticket.submitter_email }} <b>vous</b> a \u00e9t\u00e9 assign\u00e9.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 51,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Ferm\u00e9)",
    "heading": "Ticket Ferm\u00e9",
    "plain_text": "Bonjour,\r\n\r\nLe ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.get_assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de r\u00e9solution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 52,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Ferm\u00e9 - \u00e0 vous)",
    "heading": "Ticket Ferm\u00e9",
    "plain_text": "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de r\u00e9solution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 53,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(Ferm\u00e9)",
    "heading": "Ticket Ferm\u00e9",
    "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous confirme que ce ticket a \u00e9t\u00e9 ferm\u00e9.\r\n\r\nSi vous pensez que nous devons encore travailler sur ce probl\u00e8me, faites le nous savoir en r\u00e9pondant \u00e0 ce courriel en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\nLa r\u00e9solution a \u00e9t\u00e9 motiv\u00e9e ainsi\u00a0:\r\n\r\n{{ ticket.resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce courriel vous confirme que ce ticket a \u00e9t\u00e9 ferm\u00e9.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"La r\u00e9solution a \u00e9t\u00e9 motiv\u00e9e ainsi&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous pensez que nous devons encore travailler sur ce probl\u00e8me, faites le nous savoir en r\u00e9pondant \u00e0 ce courriel en conservant le sujet tel-quel..</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 54,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Priorit\u00e9 augment\u00e9e)",
    "heading": "Priorit\u00e9 du ticket augment\u00e9e",
    "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir que le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.</p>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 55,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Priorit\u00e9 augment\u00e9e)",
    "heading": "Votre ticket a vu sa priorit\u00e9 augment\u00e9e",
    "plain_text": "Bonjour,\r\n\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous informe que ce ticket  a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique,  vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Vous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i> . Ce courriel vous informe que ce ticket  a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique,  vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Nous allons reprendre rapidement ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 56,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Priorit\u00e9 augment\u00e9e - \u00e0 vous)",
    "heading": "Priorit\u00e9 de votre ticket augment\u00e9e",
    "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible..</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 57,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Ouvert)",
    "heading": "Nouveau ticket ouvert",
    "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription\u00a0:\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 58,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Ouvert)",
    "heading": "Votre ticket est d\u00e9sormais ouvert",
    "plain_text": "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons re\u00e7u votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus \u00e0 faire pour le moment. Votre ticket porte l'identifiant  {{ ticket.ticket }} et sera trait\u00e9 rapidement.\r\n\r\nSi vous voulez nous donner plus de d\u00e9tails ou si vous avez une question concernant ce ticket, merci d'inclure la r\u00e9f\u00e9rence '{{ ticket.ticket }}'  dans le sujet du message. Le plus simple \u00e9tant d'utiliser la fonction 'r\u00e9pondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pi\u00e8ces jointes ainsi que voir les derni\u00e8res mies \u00e0 jour en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la r\u00e9soudre au plus vite. Vous recevrez des mise \u00e0 jour ou la r\u00e9ponse au ticket \u00e0 cette adresse mail.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel permet de vous informer que nous avons re\u00e7u votre demande de support dont le sujet est <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"Vous n'avez rien de plus \u00e0 faire pour le moment. Votre ticket porte l'identifiant <b>{{ ticket.ticket }}</b> et sera trait\u00e9 rapidement.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous voulez nous donner plus de d\u00e9tails ou si vous avez une question concernant ce ticket, merci d'inclure la r\u00e9f\u00e9rence <b>{{ ticket.ticket }}</b> dans le sujet du message. Le plus simple \u00e9tant d'utiliser la fonction 'r\u00e9pondre' de votre logiciel de messagerie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pi\u00e8ces jointes ainsi que voir les derni\u00e8res mies \u00e0 jour en vous rendant \u00e0 l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nous allons traiter votre demande afin, si possible, de la r\u00e9soudre au plus vite. Vous recevrez des mise \u00e0 jour ou la r\u00e9ponse au ticket \u00e0 cette adresse mail.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 59,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(R\u00e9solu)",
    "heading": "Ticket r\u00e9solu",
    "plain_text": "Bonjour,\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket suivant a \u00e9t\u00e9 r\u00e9solu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de r\u00e9solution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 60,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(R\u00e9solu - \u00e0 vous)",
    "heading": "Ticket r\u00e9solu",
    "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de r\u00e9solution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 61,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(R\u00e9solu)",
    "heading": "Votre ticket a \u00e9t\u00e9 r\u00e9solu",
    "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\" . Ce message vous informe d'une r\u00e9solution de la demande.\r\n\r\nLa solution suivante a \u00e9t\u00e9 donn\u00e9e au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, o\u00f9 si vous pensez que cette solution n'est pas adapt\u00e9e, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce message vous informe d'une r\u00e9solution de la demande.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solution suivante a \u00e9t\u00e9 donn\u00e9e au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, o\u00f9 si vous pensez que cette solution n'est pas adapt\u00e9e, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 62,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Mis \u00e0 jour)",
    "heading": "Ticket mis \u00e0 jour",
    "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9\u00a0:\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}  a \u00e9t\u00e9 mis \u00e0 jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 63,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Mis \u00e0 jour - \u00e0 vous)",
    "heading": "Ticket mis \u00e0 jour",
    "plain_text": "Hello,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous pr\u00e9venir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorit\u00e9</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assign\u00e9 \u00e0</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre \u00e0 jour (apr\u00e8s authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour m\u00e9moire, la description originelle \u00e9tait&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 64,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Mis \u00e0 jour)",
    "heading": "Votre ticket a \u00e9t\u00e9 mis \u00e0 jour",
    "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise \u00e0 jour du ticket.\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 au ticket {{ ticket.ticket }}\u00a0:\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel. Vous pouvez \u00e9galement voir et mettre \u00e0 jour ce ticket en ligne \u00e0 l'adresse {{ ticket.ticket_url }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i> . Ce message vous informe d'une mise \u00e0 jour du ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"Si vous voulez nous fournir d'autres informations, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel. Vous pouvez \u00e9galement voir et mettre \u00e0 jour ce ticket en ligne \u00e0 l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "fr"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 65,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Assegnato)",
    "heading": "Ticket Assegnato",
    "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti \u00e8 stata inviata questa email per informarti che il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 66,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Assegnato a Te)",
    "heading": "Ticket Assegnato a Te",
    "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 67,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Closed)",
    "heading": "Ticket Chiuso",
    "plain_text": "Salve,\r\n\r\nIl ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita \u00e8:\r\n\r\n{{ resolution }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} \u00e8 stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online, puoi visitare l'indirizzo <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 68,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Chiuso)",
    "heading": "Ticket Chiuso",
    "plain_text": "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 69,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(Closed)",
    "heading": "Ticket Chiuso",
    "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti \u00e8 inviata come conferma della chiusura del ticket.\r\n\r\nSe ritieni che questo ticket richieda ulteriori attivit\u00e0, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nLa soluzione proposta \u00e8:\r\n\r\n{{ ticket.resolution }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Hai recentemente inserito un ticket dal titolo <i>{{ ticket.title }}</i>. Questa email ti \u00e8 inviata come conferma della chiusura del ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione proposta \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere il ticket online, puoi visitare l'indirizzo <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. Se ritieni che questo ticket richieda ulteriori attivit\u00e0, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 70,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Priorit\u00e0)",
    "heading": "Priorit\u00e0 Aumentata",
    "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 71,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Priorit\u00e0)",
    "heading": "La Priorit\u00e0 di un Ticket Assegnato a Te \u00e8 Stata Aumentata",
    "plain_text": "Salve,\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al pi\u00f9 presto.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 72,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Priorit\u00e0)",
    "heading": "La Priorit\u00e0 del Tuo Ticket \u00e8 Stata Aumentata",
    "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti \u00e8 inviata per informarti che la priorit\u00e0 del ticket \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 a lungo del previsto.\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Hai recentemente inserito un ticket dal titolo <i>{{ ticket.title }}</i>. Questa email ti \u00e8 inviata per informarti che la priorit\u00e0 del ticket \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 a lungo del previsto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Riesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Se vuoi visualizzare il ticket online, puoi visitare l'indirizzo <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 73,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Aperto)",
    "heading": "Nuovo Ticket Aperto",
    "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descrizione:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 74,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Aperto)",
    "heading": "Il Tuo Ticket \u00e8 Stato Aperto",
    "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo \"{{ ticket.title }}\".\r\n\r\nNon \u00e8 necessario fare altro al momento. Il tuo ticket \u00e8 identificato dal codice {{ ticket.ticket }}, e verr\u00e0 esaminato al pi\u00f9 presto.\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id \"{{ ticket.ticket }}\" del ticket nell'oggetto. Il modo pi\u00f9 semplice per farlo \u00e8 premere il pulsante \"rispondi\" del tuo client di posta.\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti \u00e8 stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Non \u00e8 necessario fare altro al momento. Il tuo ticket \u00e8 identificato dal codice <b>{{ ticket.ticket }}</b> e verr\u00e0 esaminato al pi\u00f9 presto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id <b>{{ ticket.ticket}}</b> del ticket nell'oggetto. Il modo pi\u00f9 semplice per farlo \u00e8 premere il pulsante \"rispondi\" del tuo client di posta.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Analizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 75,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(Risolto)",
    "heading": "Ticket Risolto",
    "plain_text": "Salve,\r\n\r\nIl seguente ticket \u00e8 stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket \u00e8 stato risolto:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione aggiunta era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 76,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(Risolto)",
    "heading": "Ticket Risolto",
    "plain_text": "Salve,\r\n\r\nun ticket a te assegnato \u00e8 stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket a te assegnato \u00e8 stato risolto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione fornita \u00e8:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 77,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(Risolto)",
    "heading": "Il Tuo Ticket \u00e8 Stato Risolto",
    "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti \u00e8 stata inviata per informarti della risoluzione del ticket.\r\n\r\nLa seguente risoluzione \u00e8 stata indicata per il ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nPuoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Hai recentemente inserito un ticket con titolo <i>{{ ticket.title }}</i>. Questa email ti \u00e8 stata inviata per informarti della risoluzione del ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La seguente risoluzione \u00e8 stata indicata per il ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Puoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere il ticket online, puoi visitare l'indirizzo <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 78,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Aggiornato)",
    "heading": "Ticket Aggiornato",
    "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento \u00e8 stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 79,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Updated)",
    "heading": "Ticket Aggiornato",
    "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorit\u00e0</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento \u00e8 stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 80,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Aggiornato)",
    "heading": "Il Tuo Ticket \u00e8 Stato Aggiornato",
    "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti \u00e8 stata inviata per informarti di un aggiornamento alla tua richiesta.\r\n\r\nIl seguente commento \u00e8 stato aggiunto al ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nPer fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, \u00e8 possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Hai recentemente inserito un ticket con titolo <i>{{ ticket.title }}</i>. Questa email ti \u00e8 stata inviata per informarti di un aggiornamento alla tua richiesta.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento \u00e8 stato aggiunto al ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, \u00e8 possibile vedere ed aggiornare il ticket online visitando l'indirizzo <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "it"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 81,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Asignado)",
    "heading": "Ticket asignado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 82,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Asignado a ud)",
    "heading": "Le asignaron un Ticket",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripci\u00f3n original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} ha sido asignado a <b>usted</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: USTED<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar el Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 83,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Cerrado)",
    "heading": "Ticket cerrado",
    "plain_text": "Hola,\r\n\r\nEl Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluci\u00f3n dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 84,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Cerrado)",
    "heading": "Ticket cerrado",
    "plain_text": "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket asignado a usted ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluci\u00f3n dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 85,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(cerrado)",
    "heading": "Ticket cerrado",
    "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para confirmar que el Ticket ha sido cerrado.\r\n\r\nSi cree que se requiere trabajo adicional, por favor d\u00e9janoslo saber respondiendo a este correo dejando el asunto intacto.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Recientemente usted envi\u00f3 el Ticket <i>{{ ticket.title }}</i>. Este e-mail es para confirmar que el Ticket ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluci\u00f3n dada es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. Si cree que se requiere trabajo adicional, por favor d\u00e9janoslo saber respondiendo a este correo dejando el asunto intacto.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 86,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Escalado)",
    "heading": "Ticket escalado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado autom\u00e1ticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') ha sido escalado autom\u00e1ticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 87,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Escalado)",
    "heading": "Su Ticket ha sido escalado",
    "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nSe revisar\u00e1 su Ticket para darle una soluci\u00f3n tan pronto como sea posible.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Recientemente usted envi\u00f3 el Ticket <i>{{ ticket.title }}</i>. Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Se revisar\u00e1 su Ticket para darle una soluci\u00f3n tan pronto como sea posible.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Para ver este Ticket online, por favor visite <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 88,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Escalado)",
    "heading": "El Ticket asignado a usted ha sido escalado",
    "plain_text": "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una soluci\u00f3n tan pronto como sea posible.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 89,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Creado)",
    "heading": "Nuevo Ticket creado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n:\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que un Ticket ha sido creado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descripci\u00f3n:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 90,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Creado)",
    "heading": "Su Ticket ha sido creado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que recibimos su consulta \"{{ ticket.title }}\". \r\n\r\nUsted no debe realizar nada en este momento. Su Ticket est\u00e1 identificado con el n\u00famero {{ ticket.ticket }} y ser\u00e1 respondido prontamente.\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID '{{ ticket.ticket }}' en el asunto. La manera mas f\u00e1cil de hacerlo es presionando el bot\u00f3n de \"respuesta\" a este mensaje.\r\n\r\nPara ver este Ticket online y proveer informaci\u00f3n adicional, a\u00f1adir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibir\u00e1 actualizaciones y la soluci\u00f3n a su consulta a trav\u00e9s de este e-mail.\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que recibimos su consulta <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Usted no debe realizar nada en este momento. Su Ticket est\u00e1 identificado con el n\u00famero <b>{{ ticket.ticket }}</b> y ser\u00e1 respondido prontamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID <b>{{ ticket.ticket }}</b> en el asunto. La manera mas f\u00e1cil de hacerlo es presionando el bot\u00f3n de \"respuesta\" a este mensaje.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online y proveer informaci\u00f3n adicional, a\u00f1adir archivos adjuntos o ver actualizaciones recientes, por favor visite <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibir\u00e1 actualizaciones y la soluci\u00f3n a su consulta a trav\u00e9s de este e-mail.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 91,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(Resuelto)",
    "heading": "Ticket resuelto",
    "plain_text": "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluci\u00f3n dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 92,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(Resuelto)",
    "heading": "Ticket resuelto",
    "plain_text": "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta soluci\u00f3n ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket asignado a usted ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluci\u00f3n dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 93,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(Resuelto)",
    "heading": "Su Ticket ha sido resuelto",
    "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para informar que su Ticket ha sido resuelto.\r\n\r\nLa siguiente soluci\u00f3n fue dada a su Ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u00bfPuede confirmar que esta soluci\u00f3n cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta soluci\u00f3n no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Recientemente usted envi\u00f3 el Ticket <i>{{ ticket.title }}</i>. Este e-mail es para informar que su Ticket ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La siguiente soluci\u00f3n fue dada a su Ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u00bfPuede confirmar que esta soluci\u00f3n cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta soluci\u00f3n no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si desea ver este Ticket online, por favor visite <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 94,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Actualizado)",
    "heading": "Ticket actualizado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agreg\u00f3 el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agreg\u00f3 el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 95,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Actualizado)",
    "heading": "Ticket actualizado",
    "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agreg\u00f3 el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>T\u00edtulo</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripci\u00f3n original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agreg\u00f3 el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 96,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Actualizado)",
    "heading": "Su Ticket ha sido actualizado",
    "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este correo es para informar que su Ticket ha sido actualizado.\r\n\r\nSe agreg\u00f3 el siguiente comentario al Ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nSi necesita agregar informaci\u00f3n adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la informaci\u00f3n de este Ticket visitando {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Recientemente usted envi\u00f3 el Ticket <i>{{ ticket.title }}</i>. Este correo es para informar que su Ticket ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agreg\u00f3 el siguiente comentario al Ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si necesita agregar informaci\u00f3n adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la informaci\u00f3n de este Ticket visitando <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "es"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 97,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(\u5df2\u5206\u914d)",
    "heading": "\u5de5\u5355\u5df2\u5206\u914d",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }}\u63d0\u4ea4\u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf {% if ticket.assigned_to %}\u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% else %}\u672a\u5206\u914d{% endif %}.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }}\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }}\u7684\u5de5\u5355 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  {% if ticket.assigned_to %}\u5df2\u7ecf\u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% else %}\u8fd8\u672a\u5206\u914d{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 98,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(\u5df2\u5206\u914d\u7ed9\u60a8)",
    "heading": "\u5de5\u5355\u5df2\u5206\u914d\u7ed9\u60a8",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }} \u5df2\u7ecf \u5206\u914d\u7ed9 you.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: YOU\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }}\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  \u5df2\u7ecf\u5206\u914d\u7ed9 <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 99,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(\u5df2\u5173\u95ed)",
    "heading": "\u5de5\u5355\u5df2\u5173\u95ed",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u5de5\u5355 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% endif %} \u5df2\u7ecf \u5173\u95ed\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5de5\u5355 <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, \u5206\u914d\u7ed9 {{ ticket.get_assigned_to }}{% endif %} \u5df2\u7ecf \u5173\u95ed</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 100,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(\u5df2\u5173\u95ed)",
    "heading": "\u5de5\u5355\u5df2\u5173\u95ed",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u4ee5\u4e0b\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355, \u5df2\u7ecf\u5173\u95ed\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u4ee5\u4e0b\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355, \u5df2\u7ecf\u5173\u95ed</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 101,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(\u5df2\u5173\u95ed)",
    "heading": "\u5de5\u5355\u5df2\u5173\u95ed",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u786e\u8ba4\u5de5\u5355\u5df2\u7ecf \u5173\u95ed\r\n\r\nI\u5982\u679c\u60a8\u8ba4\u4e3a\u8fd8\u9700\u8981\u540e\u7eed\u5de5\u4f5c\uff0c \u8bf7\u7528\u539f\u6807\u9898\u56de\u590d\u6b64\u90ae\u4ef6.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a<i>{{ ticket.title }}</i>\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u786e\u8ba4\u5de5\u5355\u5df2\u7ecf \u5173\u95ed</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5df2\u63d0\u4f9b\u7684\u65b9\u6848\u4e3a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. \u5982\u679c\u60a8\u8ba4\u4e3a\u8fd8\u9700\u8981\u540e\u7eed\u5de5\u4f5c\uff0c \u8bf7\u7528\u539f\u6807\u9898\u56de\u590d\u6b64\u90ae\u4ef6.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 102,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)",
    "heading": "\u5de5\u5355 \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') \u5df2\u7ecf \u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 103,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)",
    "heading": "\u5de5\u5355 \u5df2\u5206\u914d\u7ed9 \u60a8 \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7",
    "plain_text": "\u60a8\u597d,\r\n\r\nA \u5206\u914d\u7ed9\u60a8\u7684\u5f53\u524d\u5de5\u5355\u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7\uff0c \u56e0\u4e3a\u6253\u5f00\u65f6\u95f4\u5df2\u7ecf\u8d85\u8fc7\u9884\u671f.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u8bf7\u67e5\u770b\u6b64\u5de5\u5355\u5e76\u5c3d\u5feb\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7 as it \u5df2\u7ecf \u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 104,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)",
    "heading": "\u60a8\u7684 \u5de5\u5355 \u5df2\u7ecf \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u4e3a\u6211\u4eec\u8bb0\u5f55\u4e86\u4e00\u4e2a\u6807\u9898\u4e3a \"{{ ticket.title }}\" \u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u662f\u60f3\u63d0\u9192\u60a8\u5de5\u5355\u81ea\u52a8\u5347\u7ea7\uff0c \u56e0\u4e3a\u5df2\u7ecf\u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.\r\n\r\n\u6211\u4eec\u5c06\u5c3d\u5feb\u67e5\u770b\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a<i>{{ ticket.title }}</i>\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u662f\u60f3\u63d0\u9192\u60a8\u5de5\u5355\u81ea\u52a8\u5347\u7ea7\uff0c \u56e0\u4e3a\u5df2\u7ecf \u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u6211\u4eec\u5c06\u5c3d\u5feb\u67e5\u770b\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 105,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(\u5df2\u6253\u5f00)",
    "heading": "\u65b0\u5de5\u5355\u5df2\u6253\u5f00",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u65b0\u5de5\u5355\u5df2\u7ecf \u6253\u5f00.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a\uff1a \u65b0\u5de5\u5355\u5df2\u7ecf\u6253\u5f00.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 106,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(\u5df2\u6253\u5f00)",
    "heading": "\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u6253\u5f00",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u6211\u4eec\u5df2\u7ecf\u6536\u5230\u60a8\u4e3b\u9898\u4e3a \"{{ ticket.title }}\" \u7684\u67e5\u8be2. \r\n\r\n\u60a8\u5f53\u524d\u4ec0\u4e48\u90fd\u4e0d\u7528\u505a. \u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u5206\u914d\u7f16\u53f7 {{ ticket.ticket }} \u4e14\u5c06\u5f88\u5feb\u6536\u5230\u56de\u590d.\r\n\r\n\u5982\u679c\u60a8\u60f3\u544a\u8bc9\u6211\u4eec\u66f4\u591a\u8be6\u60c5, \u6216\u8005\u8981\u67e5\u8be2\u6b64\u5de5\u5355, \u8bf7\u5728\u4e3b\u9898\u5e26\u4e0a\u5de5\u5355id '{{ ticket.ticket }}' . \u6700\u7b80\u5355\u65b9\u5f0f\u5c31\u662f\u6309\u4e0b\u6b64\u6d88\u606f \"\u56de\u590d\" .\r\n\r\n\u5982\u679c\u60a8\u5e0c\u671b\u5728\u7ebf\u67e5\u770b\u5e76\u63d0\u4f9b\u6b64\u5de5\u5355\u7684\u66f4\u591a\u4fe1\u606f, \u9644\u52a0\u6587\u4ef6\u6216\u8005\u67e5\u770b\u6700\u8fd1\u66f4\u65b0, \u60a8\u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n\u6211\u4eec\u5c06\u8c03\u67e5\u60a8\u7684\u95ee\u9898\u5e76\u5c3d\u5feb\u89e3\u51b3. \u60a8\u5c06\u901a\u8fc7\u6b64\u90ae\u7bb1\u6536\u5230\u540e\u7eed\u66f4\u65b0\u548c\u89e3\u51b3\u65b9\u6848.\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a\uff1a \u6211\u4eec\u5df2\u6536\u5230\u60a8\u4e3b\u9898\u4e3a <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u5f53\u524d\u4ec0\u4e48\u90fd\u4e0d\u7528\u505a. \u60a8\u7684\u5de5\u5355 \u5df2\u7ecf \u5206\u914d\u7f16\u53f7 <b>{{ ticket.ticket }}</b> \u4e14\u5c06\u5f88\u5feb\u6536\u5230\u56de\u590d.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u60a8\u60f3\u544a\u8bc9\u6211\u4eec\u66f4\u591a\u8be6\u60c5, \u6216\u8005\u8981\u67e5\u8be2\u6b64\u5de5\u5355, \u8bf7\u5728\u4e3b\u9898\u5e26\u4e0a\u5de5\u5355id <b>{{ ticket.ticket }}</b> . \u6700\u7b80\u5355\u5c31\u662f\u76f4\u63a5\u70b9\u8fd9\u4e2a\u6d88\u606f\u7684 \"\u56de\u590d\" \u6309\u94ae.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u60a8\u5e0c\u671b\u5728\u7ebf\u67e5\u770b\u5e76\u63d0\u4f9b\u6b64\u5de5\u5355\u7684\u66f4\u591a\u4fe1\u606f, \u9644\u52a0\u6587\u4ef6\u6216\u8005\u67e5\u770b\u6700\u8fd1\u66f4\u65b0, \u60a8\u53ef\u4ee5\u8bbf\u95ee <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6211\u4eec\u5c06\u8c03\u67e5\u60a8\u7684\u95ee\u9898\u5e76\u5c3d\u5feb\u89e3\u51b3. \u60a8\u5c06\u901a\u8fc7\u6b64\u90ae\u7bb1\u6536\u5230\u540e\u7eed\u66f4\u65b0\u548c\u89e3\u51b3\u65b9\u6848.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 107,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(\u89e3\u51b3)",
    "heading": "\u5de5\u5355 \u89e3\u51b3",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u4ee5\u4e0b\u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3:\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u4ee5\u4e0b\u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u589e\u52a0\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 108,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(\u89e3\u51b3)",
    "heading": "\u5de5\u5355 \u89e3\u51b3",
    "plain_text": "\u60a8\u597d,\r\n\r\nA \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf \u89e3\u51b3.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf \u89e3\u51b3.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u589e\u52a0\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 109,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(\u89e3\u51b3)",
    "heading": "\u60a8\u7684 \u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u8981\u544a\u77e5\u60a8\u89e3\u51b3\u65b9\u6848.\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u89e3\u51b3\u65b9\u6848 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u8bf7\u60a8\u786e\u8ba4\u4e0b\u6b64\u89e3\u51b3\u65b9\u6848\u662f\u5426\u89e3\u51b3\u4e86\u60a8\u7684\u95ee\u9898\uff0c \u8fd9\u6837\u6211\u4eec\u53ef\u4ee5\u5173\u95ed\u6b64\u5de5\u5355? \u5982\u679c\u6709\u66f4\u591a\u95ee\u9898\u6216\u8005\u8ba4\u4e3a\u65b9\u6848\u4e0d\u591f\u5145\u5206\uff0c, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a<i>{{ ticket.title }}</i>\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u8981\u544a\u77e5\u60a8\u89e3\u51b3\u65b9\u6848.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u89e3\u51b3\u65b9\u6848 <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u8bf7\u60a8\u786e\u8ba4\u4e0b\u6b64\u89e3\u51b3\u65b9\u6848\u662f\u5426\u89e3\u51b3\u4e86\u60a8\u7684\u95ee\u9898\uff0c \u8fd9\u6837\u6211\u4eec\u53ef\u4ee5\u5173\u95ed\u6b64\u5de5\u5355? \u5982\u679c\u6709\u66f4\u591a\u95ee\u9898\u6216\u8005\u8ba4\u4e3a\u65b9\u6848\u4e0d\u591f\u5145\u5206\uff0c, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 110,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(\u5df2\u66f4\u65b0)",
    "heading": "\u5de5\u5355\u5df2\u66f4\u65b0",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }} \u5df2\u7ecf\u66f4\u65b0.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0:\r\n\r\n{{ ticket.description }}\r\n\r\n\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:\r\n\r\n{{ comment }}\r\n\r\n\u672c\u4fe1\u606f {% if private %}\u8fd8\u6ca1\u6709{% else %} \u5df2\u7ecf {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}.\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }} \u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf\u66f4\u65b0.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">\u672c\u4fe1\u606f {% if private %} \u8fd8\u6ca1\u6709 {% else %} \u5df2\u7ecf {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 111,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(\u5df2\u66f4\u65b0)",
    "heading": "\u5de5\u5355\u5df2\u66f4\u65b0",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005\u5206\u914d\u7ed9{{ ticket.submitter_email }} \u60a8\u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") , \u5df2\u7ecf\u66f4\u65b0.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0:\r\n\r\n{{ ticket.description }}\r\n\r\n\u6dfb\u52a0\u4e86\u4e00\u4e0b\u8bc4\u8bba:\r\n\r\n{{ comment }}\r\n\r\n\u672c\u4fe1\u606f {% if private %}\u8fd8\u6ca1\u6709 {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u6e29\u99a8\u63d0\u793a, \u5206\u914d\u7ed9\u60a8,\u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }}, \u5df2\u7ecf\u66f4\u65b0.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>\u5de5\u5355 ID</b>: {{ ticket.ticket }}<br>\r\n<b>\u5f85\u529e</b>: {{ queue.title }}<br>\r\n<b>\u6807\u9898</b>: {{ ticket.title }}<br>\r\n<b>\u5df2\u6253\u5f00</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>\u63d0\u4ea4\u4eba</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>\u4f18\u5148\u7ea7</b>: {{ ticket.get_priority_display }}<br>\r\n<b>\u72b6\u6001</b>: {{ ticket.get_status }}<br>\r\n<b>\u5df2\u5206\u914d\u7ed9</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>\u5728\u7ebf\u67e5\u770b</a></b> \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">\u672c\u4fe1\u606f {% if private %} \u8fd8\u672a {% else %} \u5df2\u7ecf {% endif %} been \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 112,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(\u5df2\u66f4\u65b0)",
    "heading": "\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u66f4\u65b0",
    "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u544a\u77e5\u60a8\u5de5\u5355\u7684\u66f4\u65b0.\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u8bc4\u8bba {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n\u5982\u679c\u4f60\u9700\u8981\u63d0\u4f9b\u66f4\u591a\u4fe1\u606f, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6. \u6216\u8005\u60a8\u53ef\u4ee5\u5728\u7ebf\u67e5\u770b\u548c\u66f4\u65b0\u6b64\u5de5\u5355 {{ ticket.ticket_url }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u597d,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a<i>{{ ticket.title }}</i>\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u544a\u77e5\u60a8\u5de5\u5355\u7684\u66f4\u65b0.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u8bc4\u8bba <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\u5982\u679c\u4f60\u9700\u8981\u63d0\u4f9b\u66f4\u591a\u4fe1\u606f, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6. \u6216\u8005\u60a8\u53ef\u4ee5\u5728\u7ebf\u67e5\u770b\u548c\u66f4\u65b0\u6b64\u5de5\u5355 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "zh"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 113,
  "fields": {
    "template_name": "newticket_cc",
    "subject": "(Otwarte)",
    "heading": "Zarejestrowane nowe zg\u0142oszenie",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nInformacja o nowo zarejestrowanym zg\u0142oszeniu.\r\n\r\nIdentyfikator zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zg\u0142oszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Informacja o nowo zarejestrowanym zg\u0142oszeniu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 114,
  "fields": {
    "template_name": "newticket_submitter",
    "subject": "(Otwarte)",
    "heading": "Twoje zg\u0142oszenie zosta\u0142o zarejestowane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest  wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce otrzymali\u015bmy Twoje zapytanie do dzia\u0142u pomocy technicznej o temacie \"{{ ticket.title }}\". \r\n\r\nNa tym etapie nie musisz robi\u0107 nic wi\u0119cej. Twoje zg\u0142oszenie otrzyma\u0142o numer  {{ ticket.ticket }} i wkr\u00f3tce otrzymasz odpowied\u017a.\r\n\r\nJe\u015bli chcesz przes\u0142a\u0107 nam dalsze szczeg\u00f3\u0142y lub masz pytania dotycz\u0105ce tego zg\u0142oszenia, podaj w temacie identyfikator zg\u0142oszenia '{{ ticket.ticket }}'. Najprostrzym sposobem na zrobienie tego jest \"odpowied\u017a\" na t\u0119 wiadomo\u015b\u0107 e-mail.\r\n\r\nJe\u015bli chcesz wy\u015bwietli\u0107 to zg\u0142oszenie online, aby poda\u0107 dalsze informacje, za\u0142\u0105czy\u0107 pliki lub wy\u015bwietli\u0107 najnowsze aktualizacje, mo\u017cesz odwiedzi\u0107 stron\u0119 {{ ticket.ticket_url }}.\r\n\r\nZbadamy Twoje zapytanie i spr\u00f3bujemy je jak najszybciej rozwi\u0105za\u0107. Otrzymasz dalsze aktualizacje i rozwi\u0105zanie za po\u015brednictwem tego adresu e-mail.\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest  wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce otrzymali\u015bmy Twoje zapytanie do dzia\u0142u pomocy technicznej o temacie <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Na tym etapie nie musisz robi\u0107 nic wi\u0119cej. Twoje zg\u0142oszenie otrzyma\u0142o numer <b>{{ ticket.ticket }}</b> i wkr\u00f3tce otrzymasz odpowied\u017a.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">e\u015bli chcesz przes\u0142a\u0107 nam dalsze szczeg\u00f3\u0142y lub masz pytania dotycz\u0105ce tego zg\u0142oszenia, podaj w temacie identyfikator zg\u0142oszenia <b>{{ ticket.ticket }}</b>. Najprostrzym sposobem na zrobienie tego jest \"odpowied\u017a\" na t\u0119 wiadomo\u015b\u0107 e-mail.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Je\u015bli chcesz wy\u015bwietli\u0107 to zg\u0142oszenie online, aby poda\u0107 dalsze informacje, za\u0142\u0105czy\u0107 pliki lub wy\u015bwietli\u0107 najnowsze aktualizacje, mo\u017cesz odwiedzi\u0107 stron\u0119 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zbadamy Twoje zapytanie i spr\u00f3bujemy je jak najszybciej rozwi\u0105za\u0107. Otrzymasz dalsze aktualizacje i rozwi\u0105zanie za po\u015brednictwem tego adresu e-mail.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 115,
  "fields": {
    "template_name": "assigned_cc",
    "subject": "(Przypisane)",
    "heading": "Zg\u0142oszenie przypisane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zosta\u0142o {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) na {{ ticket.submitter_email }} zosta\u0142o{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 116,
  "fields": {
    "template_name": "assigned_owner",
    "subject": "(Przypisane Do Ciebie)",
    "heading": "Zg\u0142oszenie przypisane do Ciebie",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o Ci przypisane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }} zosta\u0142o <b>Ci</b>przypisane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 117,
  "fields": {
    "template_name": "updated_cc",
    "subject": "(Zaktualizowane)",
    "heading": "Zg\u0142oszenie zaktualizowane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o zaktualizowane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 to zg\u0142oszenie online, mo\u017cesz dokona\u0107 tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 118,
  "fields": {
    "template_name": "updated_owner",
    "subject": "(Zaktualizowane)",
    "heading": "Zg\u0142oszenie zaktualizowane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, kt\u00f3re zosta\u0142o Ci przydzielone, zosta\u0142o zaktualizowane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 to zg\u0142oszenie online, mo\u017cesz dokona\u0107 tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, kt\u00f3re zosta\u0142o Ci przydzielone, zosta\u0142o zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 119,
  "fields": {
    "template_name": "updated_submitter",
    "subject": "(Zaktualizowane)",
    "heading": "Twoje zg\u0142oszenie zosta\u0142o zaktualizowane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 o aktualizacji tego zg\u0142oszenia.\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany do zg\u0142oszenia {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nJe\u015bli chcesz przekaza\u0107 nam dodatkowe informacje, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 tej wiadomo\u015bci  w nienaruszonym stanie.\r\nOpcjonalnie, mo\u017cesz r\u00f3wnie\u017c wy\u015bwietli\u0107 i zaktualizowa\u0107 to zg\u0142oszenie online, odwiedzaj\u0105c stron\u0119 {{ ticket.ticket_url }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ostatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie <i>{{ ticket.title }}</i>. Ninejszy e-mail jest informacj\u0105 o aktualizacji tego zg\u0142oszenia.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nast\u0119puj\u0105cy komentarz zosta\u0142 dodany do zg\u0142oszenia <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Je\u015bli chcesz przekaza\u0107 nam dodatkowe informacje, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 tej wiadomo\u015bci  w nienaruszonym stanie. Opcjonalnie, mo\u017cesz r\u00f3wnie\u017c wy\u015bwietli\u0107 i zaktualizowa\u0107 to zg\u0142oszenie online, odwiedzaj\u0105c stron\u0119 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 120,
  "fields": {
    "template_name": "resolved_cc",
    "subject": "(Rozwi\u0105zane)",
    "heading": "Zg\u0142oszenie rozwi\u0105zane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTw\u00f3j problem zosta\u0142 rozwi\u0105zany:\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Tw\u00f3j problem zosta\u0142 rozwi\u0105zany.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 121,
  "fields": {
    "template_name": "resolved_owner",
    "subject": "(Rozwi\u0105zane)",
    "heading": "Zg\u0142oszenie rozwi\u0105zane",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o rozwi\u0105zane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zg\u0142oszenie przypisane do Ciebie zosta\u0142o rozwi\u0105zane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 122,
  "fields": {
    "template_name": "resolved_submitter",
    "subject": "(Rozwi\u0105zane)",
    "heading": "Twoje zg\u0142oszenie zosta\u0142o rozwi\u0105zane",
    "plain_text": "Dzie\u0144 dobry, \r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c uda\u0142o nam si\u0119 rozwi\u0105za\u0107 tw\u00f3j problem.\r\n\r\nNast\u0119puj\u0105ce rozwi\u0105zanie zosta\u0142o zaproponowane dla zg\u0142oszenia {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCzy mo\u017cesz potwierdzi\u0107, \u017ce to rozwi\u0105zane spe\u0142nia twoje potrzeby, aby\u015bmy mogli zamkn\u0105\u0107 to zg\u0142oszenie ? Je\u015bli masz dalsze pytania lub uwa\u017casz, \u017ce to rozwi\u0105zane jest satysfakcjonuj\u0105ce, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 e-maila  w nienaruszonym stanie.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ostatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie <i>{{ ticket.title }}</i> Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c uda\u0142o nam si\u0119 rozwi\u0105za\u0107 tw\u00f3j problem.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nast\u0119puj\u0105ce rozwi\u0105zanie zosta\u0142o zaproponowane dla zg\u0142oszenia <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Czy mo\u017cesz potwierdzi\u0107, \u017ce to rozwi\u0105zane spe\u0142nia twoje potrzeby, aby\u015bmy mogli zamkn\u0105\u0107 to zg\u0142oszenie ? Je\u015bli masz dalsze pytania lub uwa\u017casz, \u017ce to rozwi\u0105zane jest satysfakcjonuj\u0105ce, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 e-maila  w nienaruszonym stanie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119  <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 123,
  "fields": {
    "template_name": "closed_cc",
    "subject": "(Zamkni\u0119te)",
    "heading": "Zg\u0142oszenie zamkni\u0119te",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nzg\u0142oszenie {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zosta\u0142o zamkni\u0119te.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zg\u0142oszenie <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zosta\u0142o zamkni\u0119te.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119  <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 124,
  "fields": {
    "template_name": "closed_owner",
    "subject": "(Zamkni\u0119te)",
    "heading": "Zg\u0142oszenie zamkni\u0119te",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o zamkni\u0119te.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJe\u015bli chcesz zobaczy\u0107 zg\u0142oszenie online, odwied\u017a stron\u0119 {{ ticket.staff_url }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zg\u0142oszenie przypisane do Ciebie zosta\u0142o zamkni\u0119te.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 125,
  "fields": {
    "template_name": "closed_submitter",
    "subject": "(Zamkni\u0119te)",
    "heading": "Zg\u0142oszenie zamkni\u0119te",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c zg\u0142oszenie zosta\u0142o zamkni\u0119te.\r\n\r\nJe\u015bli uwa\u017casz, \u017ce dla tego zg\u0142oszenia w dalszym ci\u0105gu  wymagana jest dalsza praca, daj nam zna\u0107. Po prostu odpowiedz na ten e-mail zachowuj\u0105c tytu\u0142 wiadomo\u015bci w nienaruszonym stanie.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ostatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie <i>{{ ticket.title }}</i>. Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c zg\u0142oszenie zosta\u0142o zamkni\u0119te.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwi\u0105zanie problemu::</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>. Je\u015bli uwa\u017casz, \u017ce dla tego zg\u0142oszenia w dalszym ci\u0105gu  wymagana jest dalsza praca, daj nam zna\u0107. Po prostu odpowiedz na ten e-mail zachowuj\u0105c tytu\u0142 wiadomo\u015bci w nienaruszonym stanie.</p>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 126,
  "fields": {
    "template_name": "escalated_cc",
    "subject": "(Eskalacja)",
    "heading": "Zmieniono priorytet zg\u0142oszenia",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce dla zg\u0142oszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") zosta\u0142 zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce dla zg\u0142oszenia <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') zosta\u0142 zmieniony priorytet automatycznie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 127,
  "fields": {
    "template_name": "escalated_owner",
    "subject": "(Eskalacja)",
    "heading": "Zmienionio priorytet przydzielonego do Ciebie zg\u0142oszenia",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nDla zg\u0142oszenia, kt\u00f3re zosta\u0142o Tobie przypisane, zosta\u0142 autmoatycznie zmieniony jego priorytet, poniewa\u017c by\u0142o otwarte d\u0142u\u017cej ni\u017c oczekiwano.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zg\u0142oszenie i postaraj si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Dla zg\u0142oszenia, kt\u00f3re zosta\u0142o Tobie przypisane, zosta\u0142 autmoatycznie zmieniony jego priorytet, poniewa\u017c by\u0142o otwarte d\u0142u\u017cej ni\u017c oczekiwano.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zg\u0142oszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytu\u0142</b>: {{ ticket.title }}<br>\r\n<b>Data Zg\u0142oszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zg\u0142aszaj\u0105cy</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zg\u0142oszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
    "locale": "pl"
  }
},
{
  "model": "helpdesk.emailtemplate",
  "pk": 128,
  "fields": {
    "template_name": "escalated_submitter",
    "subject": "(Eskalacja)",
    "heading": "Zmieniono priorytet Twojego zg\u0142oszenia",
    "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ten e-mail ma na celu poinformowanie Ci\u0119 o automatycznej zmianie priorytetu dla Twojego zg\u0142oszenia, poniewa\u017c by\u0142 on otwarty d\u0142u\u017cej ni\u017c oczekiwano.\r\n\r\n\r\nNied\u0142ugo przejrzymy Twoje zg\u0142oszenie i postaramy si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.\r\n\r\n\r\n\r\n\r\n",
    "html": "<p style=\"font-family: sans-serif; font-size: 11pt;\">Dzie\u0144 dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Ostatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie <i>{{ ticket.title }}</i>. Ten e-mail ma na celu poinformowanie Ci\u0119 o automatycznej zmianie priorytetu dla Twojego zg\u0142oszenia, poniewa\u017c by\u0142 on otwarty d\u0142u\u017cej ni\u017c oczekiwano.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Nied\u0142ugo przejrzymy Twoje zg\u0142oszenie i postaramy si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 11pt;\">Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
    "locale": "pl"
  }
}
]