mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-22 07:53:19 +01:00
53 lines
1.5 KiB
Python
53 lines
1.5 KiB
Python
from . import settings
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import requests
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import requests.exceptions
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import logging
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logger = logging.getLogger(__name__)
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def notify_followup_webhooks(followup):
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urls = settings.HELPDESK_GET_FOLLOWUP_WEBHOOK_URLS()
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if not urls:
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return
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# Serialize the ticket associated with the followup
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from .serializers import TicketSerializer
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ticket = followup.ticket
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ticket.set_custom_field_values()
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serialized_ticket = TicketSerializer(ticket).data
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# Prepare the data to send
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data = {
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'ticket': serialized_ticket,
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'queue_slug': ticket.queue.slug,
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'followup_id': followup.id
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}
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for url in urls:
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try:
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requests.post(url, json=data, timeout=settings.HELPDESK_WEBHOOK_TIMEOUT)
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except requests.exceptions.Timeout:
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logger.error('Timeout while sending followup webhook to %s', url)
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def send_new_ticket_webhook(ticket):
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urls = settings.HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS()
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if not urls:
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return
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# Serialize the ticket
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from .serializers import TicketSerializer
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ticket.set_custom_field_values()
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serialized_ticket = TicketSerializer(ticket).data
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# Prepare the data to send
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data = {
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'ticket': serialized_ticket,
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'queue_slug': ticket.queue.slug
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}
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for url in urls:
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try:
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requests.post(url, json=data, timeout=settings.HELPDESK_WEBHOOK_TIMEOUT)
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except requests.exceptions.Timeout:
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logger.error('Timeout while sending new ticket webhook to %s', url)
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