mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-28 09:38:55 +01:00
a4f1ac9b8b
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
152 lines
6.3 KiB
Python
152 lines
6.3 KiB
Python
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"""
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Default settings for django-helpdesk.
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"""
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from django.conf import settings
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# check for django-tagging support
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HAS_TAG_SUPPORT = 'tagging' in settings.INSTALLED_APPS
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try:
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import tagging
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except ImportError:
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HAS_TAG_SUPPORT = False
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try:
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DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS
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except:
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DEFAULT_USER_SETTINGS = None
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if type(DEFAULT_USER_SETTINGS) != type(dict()):
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DEFAULT_USER_SETTINGS = {
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'use_email_as_submitter': True,
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'email_on_ticket_assign': True,
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'email_on_ticket_change': True,
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'login_view_ticketlist': True,
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'email_on_ticket_apichange': True,
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'tickets_per_page': 25
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}
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''' generic options - visible on all pages '''
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# redirect to login page instead of the default homepage when users visits "/"?
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HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False)
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# customize helpdesk name on a few pages, i.e., your organization.
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HELPDESK_PREPEND_ORG_NAME = getattr(settings, 'HELPDESK_PREPEND_ORG_NAME', False)
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# show knowledgebase links?
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HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
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# show knowledgebase links on staff view?
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HELPDESK_KB_ENABLED_STAFF = getattr(settings, 'HELPDESK_KB_ENABLED_STAFF', False)
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# show extended navigation by default, to all users, irrespective of staff status?
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HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# show 'stats' link in navigation bar?
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HELPDESK_NAVIGATION_STATS_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_STATS_ENABLED', True)
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# set this to an email address inside your organization and a footer below
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# the 'Powered by django-helpdesk' will be shown, telling the user whom to contact
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# in case they have technical problems.
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HELPDESK_SUPPORT_PERSON = getattr(settings, 'HELPDESK_SUPPORT_PERSON', False)
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# show dropdown list of languages that ticket comments can be translated into?
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HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS', False)
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# list of languages to offer. if set to false, all default google translate languages will be shown.
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HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "fr", "it", "ru"])
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# show link to 'change password' on 'User Settings' page?
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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# allow user to override default layout for 'followups' - work in progress.
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HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
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# show custom welcome message in dashboard?
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HELPDESK_CUSTOM_WELCOME = getattr(settings, 'HELPDESK_CUSTOM_WELCOME', False)
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# auto-subscribe user to ticket if (s)he responds to a ticket?
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HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings, 'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE', False)
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''' options for public pages '''
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# show 'view a ticket' section on public page?
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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# show 'submit a ticket' section on public page?
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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# Should we should the KB categories on the homepage?
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HELPDESK_SHOW_KB_ON_HOMEPAGE = getattr(settings, 'HELPDESK_SHOW_KB_ON_HOMEPAGE', False)
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''' options for update_ticket views '''
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# allow non-staff users to interact with tickets? this will also change how 'staff_member_required'
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# in staff.py will be defined.
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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# show edit buttons in ticket follow ups.
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HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True)
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# show delete buttons in ticket follow ups if user is 'superuser'
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HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
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# show ticket edit button on top of ticket description.
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HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP', True)
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# show ticket delete button on top of ticket description.
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HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP', True)
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# show hold / unhold button on top of ticket description.
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HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP', True)
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# make all updates public by default? this will hide the 'is this update public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True)
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# only show staff users in ticket owner drop-downs
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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# only show staff users in ticket cc drop-down
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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''' options for staff.create_ticket view '''
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# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
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HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
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''' options for dashboard '''
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# show delete button next to unassigned tickets
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HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True)
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# hide empty queues in dashboard overview?
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HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = getattr(settings, 'HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES', True)
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# show basic ticket stats on dashboard?
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HELPDESK_DASHBOARD_BASIC_TICKET_STATS = getattr(settings, 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', False)
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''' options for footer '''
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# show 'API' link at bottom of page
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HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK', True)
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# show / hide 'change language' link at bottom of page
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HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK', False)
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''' email options '''
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# default Queue email submission settings
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QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
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QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
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QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
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QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
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QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
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