mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-28 17:49:04 +01:00
107 lines
4.7 KiB
Python
107 lines
4.7 KiB
Python
"""
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Default settings for django-helpdesk.
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"""
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import warnings
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from django.conf import settings
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try:
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DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS
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except:
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DEFAULT_USER_SETTINGS = None
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if type(DEFAULT_USER_SETTINGS) != type(dict()):
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DEFAULT_USER_SETTINGS = {
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'use_email_as_submitter': True,
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'email_on_ticket_assign': True,
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'email_on_ticket_change': True,
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'login_view_ticketlist': True,
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'email_on_ticket_apichange': True,
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'tickets_per_page': 25
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}
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HAS_TAG_SUPPORT = False
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''' generic options - visible on all pages '''
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# redirect to login page instead of the default homepage when users visits "/"?
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HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False)
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# show knowledgebase links?
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HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
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# show extended navigation by default, to all users, irrespective of staff status?
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HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# show dropdown list of languages that ticket comments can be translated into?
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HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS', False)
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# list of languages to offer. if set to false, all default google translate languages will be shown.
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HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "fr", "it", "ru"])
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# show link to 'change password' on 'User Settings' page?
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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# allow user to override default layout for 'followups' - work in progress.
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HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
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# auto-subscribe user to ticket if (s)he responds to a ticket?
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HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings, 'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE', False)
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''' options for public pages '''
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# show 'view a ticket' section on public page?
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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# show 'submit a ticket' section on public page?
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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''' options for update_ticket views '''
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# allow non-staff users to interact with tickets? this will also change how 'helpdesk_staff_member_required'
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# in staff.py will be defined.
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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# apply a custom authorisation logic when defining 'helpdesk_staff_member_required' in staff.py.
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HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK = getattr(settings, 'HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK', None)
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if HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK and HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE:
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warnings.warn(
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"The HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE and HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK settings cannot be both defined. "
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"Only HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK will be considered in determining staff access.", RuntimeWarning)
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# show edit buttons in ticket follow ups.
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HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True)
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# show delete buttons in ticket follow ups if user is 'superuser'
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HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
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# make all updates public by default? this will hide the 'is this update public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
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# only show staff users in ticket owner drop-downs
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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# only show staff users in ticket cc drop-down
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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# allow the subject to have a configurable template.
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HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE', "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
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''' options for staff.create_ticket view '''
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# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
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HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
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''' email options '''
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# default Queue email submission settings
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QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
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QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
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QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
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QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
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QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
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