mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
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105 lines
4.4 KiB
Python
105 lines
4.4 KiB
Python
""" ..
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.,::;::::::
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..,::::::::,,,,::: Jutda Helpdesk - A Django
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.,,::::::,,,,,,,,,,,,,:: powered ticket tracker for
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.,::::::,,,,,,,,,,,,,,,,,,:;r. small enterprise
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.::::,,,,,,,,,,,,,,,,,,,,,,:;;rr.
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;;;rr (c) Copyright 2008
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.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;:::;;rr
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.:::,,,,,,,,,,,,,,,,,,,,. ,;;;::::::;;rr Jutda
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.:::,,,,,,,,,,,,,,,,,,. .:;;:::::::::;;rr
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.:::,,,,,,,,,,,,,,,. .;r;::::::::::::;r; All Rights Reserved
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.:::,,,,,,,,,,,,,,, .;r;;:::::::::::;;:.
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.:::,,,,,,,,,,,,,,,. .;r;;::::::::::::;:.
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.;:,,,,,,,,,,,,,,, .,;rr;::::::::::::;:. This software is released
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.,:,,,,,,,,,,,,,. .,:;rrr;;::::::::::::;;. under a limited-use license that
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:,,,,,,,,,,,,,..:;rrrrr;;;::::::::::::;;. allows you to freely download this
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:,,,,,,,:::;;;rr;;;;;;:::::::::::::;;, software from it's manufacturer and
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::::;;;;;;;;;;;:::::::::::::::::;;, use it yourself, however you may not
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.r;;;;:::::::::::::::::::::::;;;, distribute it. For further details, see
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.r;::::::::::::::::::::;;;;;:, the enclosed LICENSE file.
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.;;::::::::::::::;;;;;:,.
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.;;:::::::;;;;;;:,. Please direct people who wish to download this
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.r;;;;;;;;:,. software themselves to www.jutda.com.au.
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,,,..
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$Id$
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"""
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from django import newforms as forms
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from helpdesk.models import Ticket, Queue, FollowUp
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from django.contrib.auth.models import User
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from datetime import datetime
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class TicketForm(forms.Form):
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queue = forms.ChoiceField(label=u'Queue', required=True, choices=())
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title = forms.CharField(max_length=100, required=True,
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widget=forms.TextInput(),
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label=u'Summary of the problem')
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submitter_email = forms.EmailField(required=False,
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label=u'Submitter E-Mail Address',
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help_text=u'This e-mail address will receive copies of all public updates to this ticket.')
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body = forms.CharField(widget=forms.Textarea(),
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label=u'Description of Issue', required=True)
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assigned_to = forms.ChoiceField(choices=(), required=False,
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label=u'Case owner',
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help_text=u'If you select an owner other than yourself, they\'ll be e-mailed details of this ticket immediately.')
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priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
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required=False,
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initial='3',
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label=u'Priority',
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help_text=u'Please select a priority carefully. If unsure, leave it as \'3\'.')
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def save(self, user):
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"""
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Writes and returns a Ticket() object
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"""
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q = Queue.objects.get(id=int(self.cleaned_data['queue']))
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t = Ticket( title = self.cleaned_data['title'],
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submitter_email = self.cleaned_data['submitter_email'],
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created = datetime.now(),
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status = Ticket.OPEN_STATUS,
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queue = q,
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description = self.cleaned_data['body'],
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priority = self.cleaned_data['priority'],
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)
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if self.cleaned_data['assigned_to']:
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try:
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u = User.objects.get(id=self.cleaned_data['assigned_to'])
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t.assigned_to = u
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except:
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t.assigned_to = None
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t.save()
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f = FollowUp( ticket = t,
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title = 'Ticket Opened',
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date = datetime.now(),
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public = True,
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comment = self.cleaned_data['body'],
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user = user,
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)
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if self.cleaned_data['assigned_to']:
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f.title = 'Ticket Opened & Assigned to %s' % t.get_assigned_to
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f.save()
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context = {
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'ticket': t,
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'queue': q,
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}
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if t.submitter_email:
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from helpdesk.lib import send_multipart_mail
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send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
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return t
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