mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-21 23:43:11 +01:00
150 lines
5.2 KiB
ReStructuredText
150 lines
5.2 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small businesses.
|
|
=======================================================================
|
|
|
|
.. image:: https://dev.azure.com/django-helpdesk/django-helpdesk/_apis/build/status/django-helpdesk.django-helpdesk?branchName=master
|
|
:target: https://dev.azure.com/django-helpdesk/django-helpdesk/_build/latest?definitionId=1&branchName=master
|
|
:alt: Build Status
|
|
|
|
.. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/develop/graph/badge.svg
|
|
:target: https://codecov.io/gh/django-helpdesk/django-helpdesk
|
|
|
|
Copyright 2009-2023 Ross Poulton and django-helpdesk contributors. All Rights Reserved.
|
|
See LICENSE for details.
|
|
|
|
django-helpdesk was formerly known as Jutda Helpdesk, named after the
|
|
company which originally created it. As of January 2011 the name has been
|
|
changed to reflect what it really is: a Django-powered ticket tracker with
|
|
contributors reaching far beyond Jutda.
|
|
|
|
Complete documentation is available in the docs/ directory,
|
|
or online at http://django-helpdesk.readthedocs.org/.
|
|
|
|
|
|
Demo Quickstart
|
|
---------------
|
|
|
|
`django-helpdesk` includes a basic demo Django project so that you may easily
|
|
get started with testing or developing `django-helpdesk`. The demo project
|
|
resides in the `demo/` top-level folder.
|
|
|
|
It's likely that you can start up a demo project server by running
|
|
only the command:
|
|
|
|
make rundemo
|
|
|
|
or with docker:
|
|
|
|
docker build . -t demodesk
|
|
docker run --rm -v "$PWD:/app" -p 8080:8080 demodesk
|
|
|
|
then pointing your web browser at http://localhost:8080 (log in as user
|
|
`admin`` with password `Test1234`).
|
|
|
|
For more information and options, please read the `demo/README.rst` file.
|
|
|
|
**NOTE REGARDING SQLITE AND SEARCHING:**
|
|
The demo project uses `sqlite` as its database. Sqlite does not allow
|
|
case-insensitive searches and so the search function may not work as
|
|
effectively as it would on other database such as PostgreSQL or MySQL
|
|
that does support case-insensitive searches.
|
|
For more information, see this note_ in the Django documentation.
|
|
|
|
When you try to do a keyword search using `sqlite`, a message will be displayed
|
|
to alert you to this shortcoming. There is no way around it, sorry.
|
|
|
|
Installation
|
|
------------
|
|
|
|
* |standalone_icon| For **standalone** installation, refer to `standalone documentation <./docs/standalone.rst>`_.
|
|
|
|
* |django_icon| To **integrate** with an existing Django application, follow the guidelines in `installation documentation <./docs/install.rst>`_ and `configuration documentation <./docs/configuration.rst>`_.
|
|
|
|
.. |standalone_icon| image:: helpdesk/static/helpdesk/img/icon512.png
|
|
:height: 24px
|
|
:width: 24px
|
|
:align: middle
|
|
|
|
.. |django_icon| image:: helpdesk/static/helpdesk/img/django-logo-positive.png
|
|
:height: 24px
|
|
:width: 60px
|
|
:align: middle
|
|
|
|
Developer Environment
|
|
---------------------
|
|
|
|
Follow these steps to set up your development environment to contribute to helpdesk:
|
|
- check out the helpdesk app to your local file system::
|
|
git clone https://github.com/django-helpdesk/django-helpdesk.git
|
|
|
|
- install a virtual environment
|
|
- using virtualenv from the helpdesk base folder do::
|
|
virtualenv .venv && source .venv/bin/activate
|
|
|
|
- install the requirements for development::
|
|
pip install -r requirements.txt -r requirements-dev.txt
|
|
|
|
- install the requirements for testing as well::
|
|
pip install -r requirements.txt -r requirements-dev.txt -r requirements-testing.txt
|
|
|
|
To reactivate a VENV just run:
|
|
source .venv/bin/activate
|
|
|
|
To see option for the Makefile run: `make`
|
|
|
|
The project enforces a standardized formatting in the CI/CD pipeline. To ensure you have the correct formatting run::
|
|
make checkformat
|
|
|
|
To auto format any code use this::
|
|
make format
|
|
|
|
Testing
|
|
-------
|
|
|
|
From the command line you can run the tests using: `make test`
|
|
|
|
See `quicktest.py` for usage details.
|
|
|
|
Upgrading from previous versions
|
|
--------------------------------
|
|
|
|
If you are upgrading from a previous version of `django-helpdesk` that used
|
|
migrations, get an up to date version of the code base (eg by using
|
|
`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
|
|
|
|
python manage.py migrate helpdesk --db-dry-run # DB untouched
|
|
python manage.py migrate helpdesk
|
|
|
|
Lastly, restart your web server software (eg Apache) or FastCGI instance, to
|
|
ensure the latest changes are in use.
|
|
|
|
Unfortunately we are unable to assist if you are upgrading from a
|
|
version of `django-helpdesk` prior to migrations (ie pre-2011).
|
|
|
|
You can continue to the 'Initial Configuration' area, if needed.
|
|
|
|
Contributing
|
|
------------
|
|
|
|
We're happy to include any type of contribution! This can be:
|
|
|
|
* back-end python/django code development
|
|
* front-end web development (HTML/Javascript, especially jQuery)
|
|
* language translations
|
|
* writing improved documentation and demos
|
|
|
|
For more information on contributing, please see the `CONTRIBUTING.rst` file.
|
|
|
|
|
|
Licensing
|
|
---------
|
|
|
|
django-helpdesk is licensed under terms of the BSD 3-clause license.
|
|
See the `LICENSE` file for full licensing terms.
|
|
|
|
Note that django-helpdesk is distributed with 3rd party products which
|
|
have their own licenses. See LICENSE.3RDPARTY for license terms for
|
|
included packages.
|
|
|
|
.. _note: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
|
|
|