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https://gitea.mueller.network/extern/django-helpdesk.git
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94 lines
3.1 KiB
Python
94 lines
3.1 KiB
Python
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from helpdesk import settings as helpdesk_settings
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from helpdesk.models import Queue, Ticket
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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from helpdesk.models import KBCategory, KBItem
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def huser_from_request(req):
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return HelpdeskUser(req.user)
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class HelpdeskUser:
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def __init__(self, user):
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self.user = user
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def get_queues(self):
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"""Return the list of Queues the user can access.
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:param user: The User (the class should have the has_perm method)
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:return: A Python list of Queues
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"""
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user = self.user
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all_queues = Queue.objects.all()
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public_ids = [q.pk for q in
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Queue.objects.filter(allow_public_submission=True)]
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limit_queues_by_user = \
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helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION \
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and not user.is_superuser
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if limit_queues_by_user:
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id_list = [q.pk for q in all_queues if user.has_perm(
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q.permission_name)]
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id_list += public_ids
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return all_queues.filter(pk__in=id_list)
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else:
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return all_queues
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def get_allowed_kb_categories(self):
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categories = []
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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for cat in KBCategory.objects.all():
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if self.can_access_kbcategory(cat):
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categories.append(cat)
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return categories
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def get_assigned_kb_items(self):
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kbitems = []
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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for item in KBItem.objects.all():
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if item.get_team() and item.get_team().is_member(self.user):
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kbitems.append(item)
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return kbitems
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def get_tickets_in_queues(self):
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return Ticket.objects.filter(queue__in=self.get_queues())
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def has_full_access(self):
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return self.user.is_superuser or self.user.is_staff \
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or helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE
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def can_access_queue(self, queue):
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"""Check if a certain user can access a certain queue.
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:param user: The User (the class should have the has_perm method)
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:param queue: The django-helpdesk Queue instance
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:return: True if the user has permission (either by default or explicitly), false otherwise
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"""
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if self.has_full_access():
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return True
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else:
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return (
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helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION
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and
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self.user.has_perm(queue.permission_name)
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)
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def can_access_ticket(self, ticket):
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"""Check to see if the user has permission to access
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a ticket. If not then deny access."""
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user = self.user
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if self.can_access_queue(ticket.queue):
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return True
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elif self.has_full_access() or \
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(ticket.assigned_to and user.id == ticket.assigned_to.id):
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return True
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else:
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return False
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def can_access_kbcategory(self, category):
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if category.public:
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return True
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return self.has_full_access() or (category.queue and self.can_access_queue(category.queue))
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