2002-09-16 19:02:45 +02:00
|
|
|
|
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
2002-08-07 16:28:04 +02:00
|
|
|
|
<html>
|
|
|
|
|
|
<head>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
|
|
|
|
|
<meta http-equiv="Content-Language" content="en-us">
|
|
|
|
|
|
|
|
|
|
|
|
<meta http-equiv="Content-Type"
|
|
|
|
|
|
content="text/html; charset=windows-1252">
|
|
|
|
|
|
|
|
|
|
|
|
<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
|
|
|
|
|
|
|
|
|
|
|
|
<meta name="ProgId" content="FrontPage.Editor.Document">
|
|
|
|
|
|
<title>Support</title>
|
|
|
|
|
|
|
|
|
|
|
|
<meta name="Microsoft Theme" content="none">
|
2002-08-07 16:28:04 +02:00
|
|
|
|
</head>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
<body>
|
|
|
|
|
|
|
|
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0"
|
|
|
|
|
|
style="border-collapse: collapse;" width="100%" id="AutoNumber1"
|
|
|
|
|
|
bgcolor="#400169" height="90">
|
|
|
|
|
|
<tbody>
|
|
|
|
|
|
<tr>
|
|
|
|
|
|
<td width="100%">
|
|
|
|
|
|
<h1 align="center"><font color="#ffffff">Shorewall Support</font></h1>
|
|
|
|
|
|
</td>
|
|
|
|
|
|
</tr>
|
|
|
|
|
|
|
|
|
|
|
|
</tbody>
|
2002-08-22 23:33:54 +02:00
|
|
|
|
</table>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
|
|
|
|
|
<h3 align="left"> <span style="font-weight: 400;"><i> "<font size="3">It
|
|
|
|
|
|
is easier to post a problem than to use your own brain" </font>-- </i> <font
|
|
|
|
|
|
size="2">Weitse Venema (creator of <a href="http://www.postfix.org">Postfix</a>)</font></span></h3>
|
|
|
|
|
|
|
|
|
|
|
|
<p align="left"> <i>"Any sane computer with tell you how it works -- you
|
|
|
|
|
|
just have to ask it the right questions" </i>-- <font size="2">Tom Eastep</font></p>
|
|
|
|
|
|
|
|
|
|
|
|
<blockquote> </blockquote>
|
|
|
|
|
|
<p><span style="font-weight: 400;"><i>"It irks me when people believe that
|
|
|
|
|
|
free software comes at no cost. The cost is incredibly high."</i>
|
|
|
|
|
|
- <font size="2"> Weitse Venema</font></span></p>
|
|
|
|
|
|
|
2002-08-27 00:17:49 +02:00
|
|
|
|
<h3 align="left">Before Reporting a Problem</h3>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
2002-08-07 16:28:04 +02:00
|
|
|
|
<p>There are a number of sources for problem solution information.</p>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
2002-08-22 23:33:54 +02:00
|
|
|
|
<ul>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
|
|
|
|
|
|
<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information contains
|
|
|
|
|
|
a number of tips to help you solve common problems.</li>
|
|
|
|
|
|
<li>The <a href="errata.htm"> Errata</a> has links to download updated
|
|
|
|
|
|
components.</li>
|
|
|
|
|
|
<li>The Mailing List Archives are a useful source of problem solving
|
|
|
|
|
|
information.</li>
|
|
|
|
|
|
|
2002-08-22 23:33:54 +02:00
|
|
|
|
</ul>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
|
|
|
|
|
<blockquote>
|
|
|
|
|
|
<p>The archives from the mailing List are at <a
|
|
|
|
|
|
href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
|
|
|
|
|
|
|
|
|
|
|
|
<h3>Search the Mailing List Archives at Shorewall.net</h3>
|
|
|
|
|
|
|
|
|
|
|
|
<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
|
|
|
|
|
|
<p> <font size="-1"> Match:
|
|
|
|
|
|
<select name="method">
|
|
|
|
|
|
<option value="and">All </option>
|
|
|
|
|
|
<option value="or">Any </option>
|
|
|
|
|
|
<option value="boolean">Boolean </option>
|
|
|
|
|
|
</select>
|
|
|
|
|
|
Format:
|
|
|
|
|
|
<select name="format">
|
|
|
|
|
|
<option value="builtin-long">Long </option>
|
|
|
|
|
|
<option value="builtin-short">Short </option>
|
|
|
|
|
|
</select>
|
|
|
|
|
|
Sort by:
|
|
|
|
|
|
<select name="sort">
|
|
|
|
|
|
<option value="score">Score </option>
|
|
|
|
|
|
<option value="time">Time </option>
|
|
|
|
|
|
<option value="title">Title </option>
|
|
|
|
|
|
<option value="revscore">Reverse Score </option>
|
|
|
|
|
|
<option value="revtime">Reverse Time </option>
|
|
|
|
|
|
<option value="revtitle">Reverse Title </option>
|
|
|
|
|
|
</select>
|
|
|
|
|
|
</font> <input type="hidden" name="config" value="htdig"> <input
|
|
|
|
|
|
type="hidden" name="restrict"
|
|
|
|
|
|
value="[http://www.shorewall.net/pipermail/.*]"> <input type="hidden"
|
|
|
|
|
|
name="exclude" value=""> <br>
|
|
|
|
|
|
Search: <input type="text" size="30" name="words" value=""> <input
|
|
|
|
|
|
type="submit" value="Search"> </p>
|
|
|
|
|
|
</form>
|
|
|
|
|
|
</blockquote>
|
|
|
|
|
|
|
|
|
|
|
|
<h3 align="left">Problem Reporting Guidelines</h3>
|
|
|
|
|
|
|
2002-08-22 23:33:54 +02:00
|
|
|
|
<ul>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
<li>When reporting a problem, give as much information as you can. Reports
|
|
|
|
|
|
that say "I tried XYZ and it didn't work" are not at all helpful.</li>
|
|
|
|
|
|
<li>Please don't describe your environment and then ask us to send you
|
|
|
|
|
|
custom configuration files. We're here to answer your questions
|
|
|
|
|
|
but we can't do your job for you.</li>
|
|
|
|
|
|
<li>Do you see any "Shorewall" messages in /var/log/messages when
|
|
|
|
|
|
you exercise the function that is giving you problems?</li>
|
|
|
|
|
|
<li>Have you looked at the packet flow with a tool like tcpdump to
|
|
|
|
|
|
try to understand what is going on?</li>
|
|
|
|
|
|
<li>Have you tried using the diagnostic capabilities of the application
|
|
|
|
|
|
that isn't working? For example, if "ssh" isn't able to connect, using
|
|
|
|
|
|
the "-v" option gives you a lot of valuable diagnostic information.</li>
|
|
|
|
|
|
<li>Please include any of the Shorewall configuration files (especially
|
|
|
|
|
|
the /etc/shorewall/hosts file if you have modified that file) that you
|
|
|
|
|
|
think are relevant. If an error occurs when you try to "shorewall start",
|
|
|
|
|
|
include a trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
|
|
|
|
|
|
section for instructions).</li>
|
|
|
|
|
|
<li>The list server limits posts to 120kb so don't post GIFs of your
|
|
|
|
|
|
network layout, etc to the Mailing List -- your post will be rejected.</li>
|
|
|
|
|
|
|
2002-08-22 23:33:54 +02:00
|
|
|
|
</ul>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
|
|
|
|
|
<h3>Where to Send your Problem Report or to Ask for Help</h3>
|
|
|
|
|
|
|
|
|
|
|
|
<h4>If you run Shorewall under Bering -- <span style="font-weight: 400;">please
|
|
|
|
|
|
post your question or problem to the <a
|
|
|
|
|
|
href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing list</a>.</span></h4>
|
|
|
|
|
|
|
|
|
|
|
|
<p>Otherwise, please post your question or problem to the <a
|
|
|
|
|
|
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
|
|
|
|
|
|
there are lots of folks there who are willing to help you. Your question/problem
|
|
|
|
|
|
description and their responses will be placed in the mailing list archives
|
|
|
|
|
|
to help people who have a similar question or problem in the future.</p>
|
|
|
|
|
|
|
|
|
|
|
|
<p>I don't look at problems sent to me directly but I try to spend some amount
|
|
|
|
|
|
of time each day responding to problems posted on the mailing list.</p>
|
|
|
|
|
|
|
|
|
|
|
|
<p align="center"><a href="mailto:teastep@shorewall.net">-Tom</a></p>
|
|
|
|
|
|
|
|
|
|
|
|
<p>To Subscribe to the mailing list go to <a
|
|
|
|
|
|
href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
|
2002-08-07 16:28:04 +02:00
|
|
|
|
.</p>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
|
|
|
|
|
|
<p align="left"><font size="2">Last Updated 9/14/2002 - Tom Eastep</font></p>
|
|
|
|
|
|
|
|
|
|
|
|
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
|
|
|
|
|
size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
|
|
|
|
|
|
<br>
|
2002-08-22 23:33:54 +02:00
|
|
|
|
</body>
|
2002-09-16 19:02:45 +02:00
|
|
|
|
</html>
|
