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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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<head>
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Language" content="en-us">
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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2003-03-07 00:41:31 +01:00
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<title>Shorewall Support Guide</title>
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2002-08-13 22:45:21 +02:00
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</head>
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<body>
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2002-09-16 19:13:10 +02:00
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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<tbody>
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<tr>
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<td width="100%">
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2003-03-07 00:41:31 +01:00
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<h1 align="center"><font color="#ffffff">Shorewall Support Guide<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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</font></h1>
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</td>
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</tr>
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</tbody>
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2002-08-22 23:21:41 +02:00
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</table>
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2003-03-18 02:13:38 +01:00
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<h2>Before Reporting a Problem or Asking a Question<br>
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</h2>
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There are a number
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of sources of Shorewall information. Please try these before you post.
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2002-08-13 22:45:21 +02:00
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<ul>
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<li>More than half of the questions posted
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on the support list have answers directly accessible from the
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<a href="shorewall_quickstart_guide.htm#Documentation">Documentation Index</a><br>
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</li>
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<li> The <a
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href="FAQ.htm">FAQ</a> has solutions to more than 20 common problems.
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</li>
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<li> The <a
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href="troubleshoot.htm">Troubleshooting</a> Information contains
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a number of tips to help you solve common problems.
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</li>
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<li> The <a
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href="errata.htm"> Errata</a> has links to download updated
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components. </li>
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<li> The Site and Mailing
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List Archives search facility can locate documents and posts
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about similar problems: </li>
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2002-12-28 16:38:03 +01:00
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</ul>
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<h2>Site and Mailing List Archive Search</h2>
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<blockquote>
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<form method="post"
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action="http://lists.shorewall.net/cgi-bin/htsearch"> <font size="-1"> Match:
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font><input type="hidden" name="config" value="htdig"><input
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type="hidden" name="restrict" value=""><font size="-1"> Include Mailing
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List Archives:
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<select size="1" name="exclude">
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<option value="">Yes</option>
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<option value="[http://lists.shorewall.net/pipermail/.*]">No</option>
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</select>
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</font><br>
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Search: <input type="text" size="30" name="words" value=""> <input
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type="submit" value="Search"><br>
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</form>
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</blockquote>
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<h2>Problem Reporting Guidelines<br>
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</h2>
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2003-03-23 19:47:54 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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<li>Please remember we only know what is posted
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in your message. Do not leave out any information that appears
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to be correct, or was mentioned in a previous post. There have been
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countless posts by people who were sure that some part of their
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configuration was correct when it actually contained a small error.
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We tend to be skeptics where detail is lacking.<br>
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<br>
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</li>
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<li>Please keep in mind that you're asking for
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<strong>free</strong> technical support. Any help we offer
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is an act of generosity, not an obligation. Try to make it easy
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for us to help you. Follow good, courteous practices in writing
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and formatting your e-mail. Provide details that we need if you expect
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good answers. <em>Exact quoting </em> of error messages, log entries,
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command output, and other output is better than a paraphrase or summary.<br>
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<br>
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</li>
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<li> Please
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don't describe your environment and then ask us to send you
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custom configuration files. We're here to answer your
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questions but we can't do your job for you.<br>
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<br>
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</li>
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<li>When reporting a problem, <strong>ALWAYS</strong>
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include this information:</li>
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2002-12-28 16:38:03 +01:00
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</ul>
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<ul>
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the exact version of Shorewall you are
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running.<br>
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<br>
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<b><font color="#009900">shorewall version</font><br>
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</b> <br>
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</li>
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</ul>
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the exact kernel version you are running<br>
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<br>
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<font color="#009900"><b>uname -a<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip addr show<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip route show<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>If your kernel is modularized, the exact
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output from<br>
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<br>
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<font color="#009900"><b>lsmod</b></font><br>
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<br>
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</li>
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<li>the exact wording of any <code
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style="color: green; font-weight: bold;">ping</code> failure responses<br>
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<br>
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</li>
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<li>If you installed Shorewall using one of the QuickStart
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Guides, please indicate which one. <br>
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<br>
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</li>
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<li><b>If you are running Shorewall under Mandrake
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using the Mandrake installation of Shorewall, please say so.</b><br>
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</li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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<ul>
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2003-03-22 01:25:40 +01:00
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<ul>
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<li><font color="#ff0000"><u><i><big><b>If you are having connection
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problems of any kind then:</b></big></i></u></font><br>
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<br>
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1. <b><font color="#009900">/sbin/shorewall/reset</font></b><br>
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<br>
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2. Try the connection that is failing.<br>
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<br>
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3.<b><font color="#009900"> /sbin/shorewall status > /tmp/status.txt</font></b><br>
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<br>
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4. Post the /tmp/status.txt file as an attachment.<br>
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<br>
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</li>
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</ul>
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<li>As a general
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matter, please <strong>do not edit the diagnostic information</strong>
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in an attempt to conceal your IP address, netmask, nameserver
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addresses, domain name, etc. These aren't secrets, and concealing
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them often misleads us (and 80% of the time, a hacker could derive them
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anyway from information contained in the SMTP headers of your post).<br>
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<br>
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<strong></strong></li>
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<li>Do you see any "Shorewall" messages ("<b><font
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color="#009900">/sbin/shorewall show log</font></b>") when
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you exercise the function that is giving you problems? If so,
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include the message(s) in your post along with a copy of your /etc/shorewall/interfaces
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file.<br>
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<br>
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</li>
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<li>Please include any of the Shorewall configuration files
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(especially the /etc/shorewall/hosts file if you have
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modified that file) that you think are relevant. If you
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include /etc/shorewall/rules, please include /etc/shorewall/policy
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2003-03-22 01:25:40 +01:00
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as well (rules are meaningless unless one also knows the policies).<br>
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<br>
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</li>
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<li>If an error occurs when you try to "<font
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2003-03-23 19:47:54 +01:00
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color="#009900"><b>shorewall start</b></font>", include a
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trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
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2003-03-18 02:13:38 +01:00
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section for instructions).<br>
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2003-03-22 01:25:40 +01:00
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<br>
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</li>
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<li><b>The list server limits posts to 120kb so don't post GIFs
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of your network layout, etc. to the Mailing
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2003-03-18 02:13:38 +01:00
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List -- your post will be rejected.</b></li>
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2003-03-23 19:47:54 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-03-23 19:47:54 +01:00
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<blockquote>
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The author gratefully acknowleges that the above list was heavily
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plagiarized from the excellent LEAF document by <i>Ray</i> <em>Olszewski</em>
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2003-03-22 01:25:40 +01:00
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found at <a
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2003-01-22 01:37:23 +01:00
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href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
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2003-03-22 01:25:40 +01:00
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</blockquote>
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2003-03-23 19:47:54 +01:00
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2003-03-18 02:13:38 +01:00
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<h2>When using the mailing list, please post in plain text</h2>
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2003-03-23 19:47:54 +01:00
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<blockquote>
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A growing number of MTAs serving list subscribers are rejecting
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2003-03-18 02:13:38 +01:00
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all HTML traffic. At least one MTA has gone so far as to blacklist
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shorewall.net "for continuous abuse" because it has been my policy
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2003-03-22 01:25:40 +01:00
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to allow HTML in list posts!!<br>
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<br>
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I think that blocking all HTML is a Draconian
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way to control spam and that the ultimate losers here are not
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the spammers but the list subscribers whose MTAs are bouncing
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2003-03-18 02:13:38 +01:00
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all shorewall.net mail. As one list subscriber wrote to me privately
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2003-03-22 01:25:40 +01:00
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"These e-mail admin's need to get a <i>(expletive deleted)</i> life
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instead of trying to rid the planet of HTML based e-mail". Nevertheless,
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to allow subscribers to receive list posts as must as possible, I
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have now configured the list server at shorewall.net to strip all HTML
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from outgoing posts.<br>
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</blockquote>
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2003-03-23 19:47:54 +01:00
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2002-12-28 16:38:03 +01:00
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<h2>Where to Send your Problem Report or to Ask for Help</h2>
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2003-03-23 19:47:54 +01:00
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<blockquote>
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2002-12-28 16:38:03 +01:00
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<h4>If you run Shorewall under Bering -- <span
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2003-03-23 19:47:54 +01:00
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style="font-weight: 400;">please post your question or problem
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to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF
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2003-03-22 01:25:40 +01:00
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Users mailing list</a>.</span></h4>
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2003-03-23 19:47:54 +01:00
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<b>If you run Shorewall under MandrakeSoft
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Multi Network Firewall (MNF) and you have not purchased an MNF
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license from MandrakeSoft then you can post non MNF-specific Shorewall
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2003-03-22 01:25:40 +01:00
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questions to the </b><a
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2003-03-23 19:47:54 +01:00
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href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
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2003-03-22 01:25:40 +01:00
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list</a> or to the <a
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2003-03-23 19:47:54 +01:00
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href="http://www.developercube.com/forum/index.php?c=8">Shorewall Support
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2003-03-22 01:25:40 +01:00
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Forum</a>. <b>Do not expect to get free MNF support on the list or forum.</b><br>
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2003-03-23 19:47:54 +01:00
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2002-12-28 16:38:03 +01:00
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<p>Otherwise, please post your question or problem to the <a
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2003-03-23 19:47:54 +01:00
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href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
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2003-03-22 01:25:40 +01:00
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list</a> or to the <a
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2003-03-23 19:47:54 +01:00
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href="http://www.developercube.com/forum/index.php?c=8">Shorewall Support
|
2003-03-22 01:25:40 +01:00
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Forum</a>.<br>
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To Subscribe to the mailing list go to <a
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href="http://lists.shorewall.net/mailman/listinfo/shorewall-users">http://lists.shorewall.net/mailman/listinfo/shorewall-users</a>
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.<br>
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</p>
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</blockquote>
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2003-03-23 19:47:54 +01:00
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2003-03-18 02:13:38 +01:00
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<p>For information on other Shorewall mailing lists, go to <a
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href="http://lists.shorewall.net/mailing_list.htm">http://lists.shorewall.net/mailing_list.htm</a><br>
|
2003-03-22 01:25:40 +01:00
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</p>
|
2003-03-23 19:47:54 +01:00
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2003-03-22 01:25:40 +01:00
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<p align="left"><font size="2">Last Updated 3/17/2003 - Tom Eastep</font></p>
|
2003-03-23 19:47:54 +01:00
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2002-09-16 19:13:10 +02:00
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
2003-01-14 18:18:42 +01:00
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size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M. Eastep.</font></a></font><br>
|
2003-03-22 01:25:40 +01:00
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</p>
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<br>
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<br>
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<br>
|
2003-02-08 21:46:02 +01:00
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<br>
|
2002-08-13 22:45:21 +02:00
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</body>
|
2002-09-16 19:13:10 +02:00
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</html>
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