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Update support guide

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git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@2040 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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teastep 2005-04-11 03:18:38 +00:00
parent c88fbbe24a
commit 3a11f57701
1 changed files with 43 additions and 31 deletions
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74
Shorewall-docs2/support.xml
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@ -15,7 +15,7 @@
</author>
</authorgroup>
<pubdate>2005-03-05</pubdate>
<pubdate>2005-04-10</pubdate>
<copyright>
<year>2001-2005</year>
@ -86,8 +86,9 @@
<title>Problem Reporting Guidelines</title>
<note>
<para>Shorewall versions earlier than 1.4.0 are no longer
supported.</para>
<para>Shorewall versions earlier than 2.0.0 are no longer supported; we
will only answer your question if it deals with upgrading from these old
releases to a current one.</para>
</note>
<itemizedlist>
@ -97,28 +98,24 @@
<itemizedlist>
<listitem>
<para>the exact version of Shorewall you are running.</para>
<para>If your problem is that an <emphasis
role="bold">error</emphasis> occurs when you try to
<quote><command>shorewall start</command></quote>, then
please:</para>
<programlisting><command>shorewall version</command></programlisting>
</listitem>
<blockquote>
<programlisting><command>shorewall trace start 2&gt; /tmp/trace</command></programlisting>
<listitem>
<para>the complete, exact output of</para>
<para>Forward the <filename>/tmp/trace</filename> file as an
attachment (you may compress it if you like).</para>
</blockquote>
<programlisting><command>ip addr show</command></programlisting>
</listitem>
<listitem>
<para>the complete, exact output of</para>
<programlisting><command>ip route show</command></programlisting>
</listitem>
<listitem>
<para><emphasis role="bold">THIS IS IMPORTANT!</emphasis> If your
problem is that some type of connection to/from or through your
firewall isn't working then please perform the following four
steps:</para>
<para>Otherwise, if your problem is that some set of <emphasis
role="bold">connection</emphasis>s to/from or through your
firewall <emphasis role="bold">isn't working</emphasis> (examples:
local systems can't access the internet, you can't send email
through the firewall, you can't surf the web from the firewall,
etc.) then please perform the following four steps:</para>
<orderedlist>
<listitem>
@ -141,6 +138,27 @@
attachment (you may compress it if you like).</para>
</listitem>
</orderedlist>
<para>Otherwise please include the following
information:<itemizedlist>
<listitem>
<para>the exact version of Shorewall you are running.</para>
<programlisting><emphasis role="bold">shorewall version</emphasis></programlisting>
</listitem>
<listitem>
<para>the complete exact output of</para>
<programlisting><command>ip addr show</command></programlisting>
</listitem>
<listitem>
<para>the complete exact output of</para>
<programlisting><command>ip route show</command></programlisting>
</listitem>
</itemizedlist></para>
</listitem>
<listitem>
@ -149,8 +167,9 @@
<listitem>
<para><emphasis role="bold">If you installed Shorewall using one
of the QuickStart Guides, please indicate which
one</emphasis>.</para>
of the QuickStart Guides, please indicate which one</emphasis>.
<emphasis role="bold">If you did not use one of the QuickStart
Guides, please say so</emphasis>.</para>
</listitem>
</itemizedlist>
</listitem>
@ -223,13 +242,6 @@
(rules are meaningless unless one also knows the policies).</para>
</listitem>
<listitem>
<para>If an error occurs when you try to <quote><command>shorewall
start</command></quote>, include a trace (See the <ulink
url="troubleshoot.htm">Troubleshooting section</ulink> for
instructions).</para>
</listitem>
<listitem>
<para><emphasis role="bold">The list server limits posts to 120kb so
don't post graphics of your network layout, etc. to the Mailing List