diff --git a/docs/support.xml b/docs/support.xml
index 52ca2ac5e..feb241e0d 100644
--- a/docs/support.xml
+++ b/docs/support.xml
@@ -258,6 +258,12 @@ State:Stopped (Thu Mar 30 14:08:11 PDT 2006)</programlisting>
         steps:</para>
 
         <orderedlist>
+          <listitem>
+            <para>Be sure that the LOGFILE setting in<filename>
+            /etc/shorewall/shorewall.conf</filename> is correct (that it names
+            the file where 'Shorewall' messages are being logged).</para>
+          </listitem>
+
           <listitem>
             <para>If Shorewall isn't started then <command>/sbin/shorewall
             start</command>. Otherwise <command>/sbin/shorewall