Shorewall Support

"It is easier to post a problem than to use your own brain" -- Weitse Venema (creator of Postfix)

"Any sane computer with tell you how it works -- you just have to ask it the right questions" -- Tom Eastep

Before Reporting a Problem

There are a number of sources for problem solution information.

The FAQ has solutions to common problems.
The Troubleshooting Information contains a number of tips to help you solve common problems.
The Errata has links to download updated components.
The Mailing List Archives are a useful source of problem solving information.

The archives from the mailing List are at http://www.shorewall.net/pipermail/shorewall-users.

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Problem Reporting Guidelines

When reporting a problem, give as much information as you can. Reports that say "I tried XYZ and it didn't work" are not at all helpful.
Please don't describe your environment and then ask us to send you custom configuration files. We're here to answer your questions but we can't do your job for you.
Do you see any "Shorewall" messages in /var/log/messages when you exercise the function that is giving you problems?
Have you looked at the packet flow with a tool like tcpdump to try to understand what is going on?
Have you tried using the diagnostic capabilities of the application that isn't working? For example, if "ssh" isn't able to connect, using the "-v" option gives you a lot of valuable diagnostic information.
Please include any of the Shorewall configuration files (especially the /etc/shorewall/hosts file if you have modified that file) that you think are relevant. If an error occurs when you try to "shorewall start", include a trace (See the Troubleshooting section for instructions).
The list server limits posts to 120kb so don't post GIFs of your network layout, etc to the Mailing List -- your post will be rejected.

Where to Send your Problem Report or to Ask for Help

If you run Shorewall under Bering -- please post your question or problem to the LEAF Users mailing list.

Otherwise, please post your question or problem to the Shorewall users mailing list; there are lots of folks there who are willing to help you. Your question/problem description and their responses will be placed in the mailing list archives to help people who have a similar question or problem in the future.

"It irks me when people believe that free software comes at no cost. The cost is incredibly high." - Weitse Venema

I'm not available

I'm currently on vacation -- please respect my need for a couple of weeks free of Shorewall problem reports.

-Tom

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Last Updated 9/1/2002 - Tom Eastep