forked from extern/shorewall_code
4f45eeff82
git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@1196 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
300 lines
12 KiB
XML
300 lines
12 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE article PUBLIC "-//OASIS//DTD DocBook XML V4.2//EN"
|
|
"http://www.oasis-open.org/docbook/xml/4.2/docbookx.dtd">
|
|
<article id="IPIP">
|
|
<!--$Id$-->
|
|
|
|
<articleinfo>
|
|
<title>Shorewall Support Guide</title>
|
|
|
|
<authorgroup>
|
|
<author>
|
|
<firstname>Tom</firstname>
|
|
|
|
<surname>Eastep</surname>
|
|
</author>
|
|
</authorgroup>
|
|
|
|
<pubdate>2004-03-15</pubdate>
|
|
|
|
<copyright>
|
|
<year>2001-2004</year>
|
|
|
|
<holder>Thomas M. Eastep</holder>
|
|
</copyright>
|
|
|
|
<legalnotice>
|
|
<para>Permission is granted to copy, distribute and/or modify this
|
|
document under the terms of the GNU Free Documentation License, Version
|
|
1.2 or any later version published by the Free Software Foundation; with
|
|
no Invariant Sections, with no Front-Cover, and with no Back-Cover
|
|
Texts. A copy of the license is included in the section entitled
|
|
<quote><ulink url="GnuCopyright.htm">GNU Free Documentation License</ulink></quote>.</para>
|
|
</legalnotice>
|
|
</articleinfo>
|
|
|
|
<section>
|
|
<title>Before Reporting a Problem or Asking a Question</title>
|
|
|
|
<para>There are a number of sources of Shorewall information. Please try
|
|
these before you post.</para>
|
|
|
|
<itemizedlist>
|
|
<listitem>
|
|
<para>More than half of the questions posted on the support list have
|
|
answers directly accessible from the <ulink
|
|
url="Documentation_Index.html">Documentation Index</ulink></para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>The <ulink url="FAQ.htm">FAQ</ulink> has solutions to more than
|
|
30 common problems.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>The <ulink url="troubleshoot.htm">Troubleshooting Information</ulink>
|
|
contains a number of tips to help you solve common problems.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>The <ulink url="errata.htm">Errata</ulink> has links to download
|
|
updated components.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>The <ulink url="http://lists.shorewall.net/htdig/search.html">Site
|
|
and Mailing List Archives search facility</ulink> can locate documents
|
|
and posts about similar problems:</para>
|
|
</listitem>
|
|
</itemizedlist>
|
|
</section>
|
|
|
|
<section>
|
|
<title>Problem Reporting Guidelines</title>
|
|
|
|
<note>
|
|
<para>Shorewall versions earlier that 1.3.0 are no longer supported.</para>
|
|
</note>
|
|
|
|
<itemizedlist>
|
|
<listitem>
|
|
<para>Please remember we only know what is posted in your message. Do
|
|
not leave out any information that appears to be correct, or was
|
|
mentioned in a previous post. There have been countless posts by
|
|
people who were sure that some part of their configuration was correct
|
|
when it actually contained a small error. We tend to be skeptics where
|
|
detail is lacking.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please keep in mind that you're asking for <emphasis
|
|
role="bold">free</emphasis> technical support. Any help we offer is an
|
|
act of generosity, not an obligation. Try to make it easy for us to
|
|
help you. Follow good, courteous practices in writing and formatting
|
|
your e-mail. Provide details that we need if you expect good answers.
|
|
Exact quoting of error messages, log entries, command output, and
|
|
other output is better than a paraphrase or summary.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please don't describe your problem as <quote>Computer A
|
|
can't see Computer B</quote>. Of course it can't -- it
|
|
hasn't any eyes! If ping from A to B fails, say so (and see below
|
|
for information about reporting <quote>ping</quote> problems). If
|
|
Computer B doesn't show up in <quote>Network Neighborhood</quote>
|
|
then say so.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please give details about what doesn't work. Reports that
|
|
say <quote>I followed the directions and it didn't work</quote>
|
|
will elicit sympathy but probably little in the way of help. Again --
|
|
if ping from A to B fails, say so (and see below for information about
|
|
reporting <quote>ping</quote> problems). If Computer B doesn't
|
|
show up in <quote>Network Neighborhood</quote> then say so. If access
|
|
by IP address works but by DNS names it doesn't then say so.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please don't describe your environment and then ask us to
|
|
send you custom configuration files. We're here to answer your
|
|
questions but we can't do your job for you.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please do NOT include the output of <command>iptables -L</command>
|
|
— the output of <emphasis role="bold">shorewall show</emphasis> or
|
|
<command>shorewall status</command> is much more useful.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>When reporting a problem, <emphasis role="bold">ALWAYS</emphasis>
|
|
include this information:</para>
|
|
|
|
<itemizedlist>
|
|
<listitem>
|
|
<para>the exact version of Shorewall you are running.</para>
|
|
|
|
<programlisting><command>shorewall version</command></programlisting>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>the complete, exact output of</para>
|
|
|
|
<programlisting><command>ip addr show</command></programlisting>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>the complete, exact output of</para>
|
|
|
|
<programlisting><command>ip route show</command></programlisting>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para><emphasis role="bold">THIS IS IMPORTANT!</emphasis> If your
|
|
problem is that some type of connection to/from or through your
|
|
firewall isn't working then please perform the following four
|
|
steps:</para>
|
|
|
|
<orderedlist>
|
|
<listitem>
|
|
<para>If Shorewall isn't started then <command>/sbin/shorewall/start</command>.
|
|
Otherwise <command>/sbin/shorewall reset</command>.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Try making the connection that is failing.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para><command>/sbin/shorewall status > /tmp/status.txt</command></para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Post the <filename>/tmp/status.txt</filename> file as an
|
|
attachment (you may compress it if you like).</para>
|
|
</listitem>
|
|
</orderedlist>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>the exact wording of any ping failure responses</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para><emphasis role="bold">If you installed Shorewall using one
|
|
of the QuickStart Guides, please indicate which one</emphasis>.</para>
|
|
</listitem>
|
|
</itemizedlist>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>As a general matter, <emphasis role="bold">please do not edit
|
|
the diagnostic information</emphasis> in an attempt to conceal your IP
|
|
address, netmask, nameserver addresses, domain name, etc. These
|
|
aren't secrets, and concealing them often misleads us (and 80% of
|
|
the time, a hacker could derive them anyway from information contained
|
|
in the SMTP headers of your post).</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Do you see any <quote>Shorewall</quote> messages (<quote><command>/sbin/shorewall
|
|
show log</command></quote>) when you exercise the function that is
|
|
giving you problems? If so, include the message(s) in your post along
|
|
with a copy of your /etc/shorewall/interfaces file.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>Please include any of the Shorewall configuration files
|
|
(especially the /etc/shorewall/hosts file if you have modified that
|
|
file) that you think are relevant. If you include
|
|
/etc/shorewall/rules, please include /etc/shorewall/policy as well
|
|
(rules are meaningless unless one also knows the policies).</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>If an error occurs when you try to <quote><command>shorewall
|
|
start</command></quote>, include a trace (See the Troubleshooting
|
|
section for instructions).</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para><emphasis role="bold">The list server limits posts to 120kb so
|
|
don't post graphics of your network layout, etc. to the Mailing
|
|
List -- your post will be rejected</emphasis>.</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>The author gratefully acknowleges that the above list was
|
|
heavily plagiarized from the excellent LEAF document by
|
|
<emphasis>Ray Olszewski</emphasis> found at <ulink
|
|
url="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</ulink>.</para>
|
|
</listitem>
|
|
</itemizedlist>
|
|
</section>
|
|
|
|
<section>
|
|
<title>When using the mailing list, please post in plain text</title>
|
|
|
|
<para>A growing number of MTAs serving list subscribers are rejecting all
|
|
HTML traffic. At least one MTA has gone so far as to blacklist
|
|
shorewall.net <quote>for continuous abuse</quote> because it has been my
|
|
policy to allow HTML in list posts!!</para>
|
|
|
|
<para>I think that blocking all HTML is a Draconian way to control spam
|
|
and that the ultimate losers here are not the spammers but the list
|
|
subscribers whose MTAs are bouncing all shorewall.net mail. As one list
|
|
subscriber wrote to me privately <quote>These e-mail admin's need to
|
|
get a (expletive deleted) life instead of trying to rid the planet of HTML
|
|
based e-mail</quote>. Nevertheless, to allow subscribers to receive list
|
|
posts as must as possible, I have now configured the list server at
|
|
shorewall.net to convert all HTML to plain text. These converted posts are
|
|
difficult to read so all of us will appreciate it if you just post in
|
|
plain text to begin with.</para>
|
|
</section>
|
|
|
|
<section>
|
|
<title>Where to Send your Problem Report or to Ask for Help</title>
|
|
|
|
<para><emphasis role="bold">If you run Shorewall under Bering </emphasis>--
|
|
please post your question or problem to <ulink
|
|
url="mailto:leaf-user@lists.sourceforge.net">the LEAF Users mailing list</ulink>.</para>
|
|
|
|
<para><emphasis role="bold">If you run Shorewall under MandrakeSoft Multi
|
|
Network Firewall (MNF) and you have not purchased an MNF license from
|
|
MandrakeSoft then you can post non MNF-specific Shorewall questions to the
|
|
<ulink url="mailto:shorewall-users@lists.shorewall.net">Shorewall users
|
|
mailing list</ulink>. Do not expect to get free MNF support on the list</emphasis>.</para>
|
|
|
|
<para>Otherwise, please post your question or problem to the <ulink
|
|
url="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
|
list</ulink>. <emphasis role="bold">IMPORTANT</emphasis>: If you are not
|
|
subscribed to the list, please say so -- otherwise, you will not be
|
|
included in any replies.</para>
|
|
</section>
|
|
|
|
<section>
|
|
<title>Subscribing to the Users Mailing List</title>
|
|
|
|
<para>To Subscribe to the mailing list go to <ulink
|
|
url="https://lists.shorewall.net/mailman/listinfo/shorewall-users">https://lists.shorewall.net/mailman/listinfo/shorewall-users</ulink>.</para>
|
|
</section>
|
|
|
|
<section>
|
|
<title>Other Mailing Lists</title>
|
|
|
|
<para>For information on other Shorewall mailing lists, go to <ulink
|
|
url="http://lists.shorewall.net">http://lists.shorewall.net</ulink> .</para>
|
|
</section>
|
|
|
|
<appendix>
|
|
<title>Revision History</title>
|
|
|
|
<para><revhistory><revision><revnumber>1.4</revnumber><date>2003-03-15</date><authorinitials>TE</authorinitials><revremark>Remove
|
|
Newbies Mailing List.</revremark></revision><revision><revnumber>1.3</revnumber><date>2003-02-19</date><authorinitials>TE</authorinitials><revremark>Admonish
|
|
against including "iptables -L" output.</revremark></revision><revision><revnumber>1.2</revnumber><date>2003-01-01</date><authorinitials>TE</authorinitials><revremark>Removed
|
|
.GIF and moved note about unsupported releases. Move Revision History to
|
|
this Appendix.</revremark></revision><revision><revnumber>1.1</revnumber><date>2003-12-19</date><authorinitials>TE</authorinitials><revremark>Corrected
|
|
URL for Newbies List</revremark></revision></revhistory></para>
|
|
</appendix>
|
|
</article> |