django-helpdesk/helpdesk/views/public.py

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"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
views/public.py - All public facing views, eg non-staff (no authentication
required) views.
"""
from datetime import datetime
from django.core.urlresolvers import reverse
from django.http import HttpResponseRedirect, Http404, HttpResponse
from django.shortcuts import render_to_response, get_object_or_404
from django.template import loader, Context, RequestContext
from django.utils.translation import ugettext as _
from helpdesk import settings as helpdesk_settings
from helpdesk.forms import PublicTicketForm
from helpdesk.lib import send_templated_mail, text_is_spam
from helpdesk.models import Ticket, Queue, UserSettings, KBCategory
def homepage(request):
if not request.user.is_authenticated() and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
return HttpResponseRedirect(reverse('login'))
if (request.user.is_staff or (request.user.is_authenticated() and helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
try:
if getattr(request.user.usersettings.settings, 'login_view_ticketlist', False):
return HttpResponseRedirect(reverse('helpdesk_list'))
else:
return HttpResponseRedirect(reverse('helpdesk_dashboard'))
except UserSettings.DoesNotExist:
return HttpResponseRedirect(reverse('helpdesk_dashboard'))
if request.method == 'POST':
form = PublicTicketForm(request.POST, request.FILES)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
if form.is_valid():
if text_is_spam(form.cleaned_data['body'], request):
# This submission is spam. Let's not save it.
return render_to_response('helpdesk/public_spam.html', RequestContext(request, {}))
else:
ticket = form.save()
return HttpResponseRedirect('%s?ticket=%s&email=%s'% (
reverse('helpdesk_public_view'),
ticket.ticket_for_url,
ticket.submitter_email)
)
else:
try:
queue = Queue.objects.get(slug=request.GET.get('queue', None))
except Queue.DoesNotExist:
queue = None
initial_data = {}
if queue:
initial_data['queue'] = queue.id
if request.user.is_authenticated() and request.user.email:
initial_data['submitter_email'] = request.user.email
form = PublicTicketForm(initial=initial_data)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
knowledgebase_categories = KBCategory.objects.all()
return render_to_response('helpdesk/public_homepage.html',
RequestContext(request, {
'form': form,
'helpdesk_settings': helpdesk_settings,
'kb_categories': knowledgebase_categories
}))
def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
ticket = False
email = request.GET.get('email', '')
error_message = ''
if ticket_req and email:
parts = ticket_req.split('-')
queue = '-'.join(parts[0:-1])
ticket_id = parts[-1]
try:
ticket = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
except:
ticket = False
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
if ticket:
if request.user.is_staff:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
if request.GET.has_key('close'):
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
return render_to_response('helpdesk/public_view_ticket.html',
RequestContext(request, {
'ticket': ticket,
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'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
}))
return render_to_response('helpdesk/public_view_form.html',
RequestContext(request, {
'ticket': ticket,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
}))
def change_language(request):
return_to = ''
if request.GET.has_key('return_to'):
return_to = request.GET['return_to']
return render_to_response('helpdesk/public_change_language.html',
RequestContext(request, {'next': return_to}))