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When a logged-in user hits the public ticket view, redirect them to the staff view.
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@ -83,6 +83,12 @@ def view_ticket(request):
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error_message = _('Invalid ticket ID or e-mail address. Please try again.')
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if ticket:
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if request.user.is_staff:
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redirect_url = reverse('helpdesk_view', args=[ticket_id])
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if request.GET.has_key('close'):
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redirect_url += '?close'
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return HttpResponseRedirect(redirect_url)
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if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
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from helpdesk.views.staff import update_ticket
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