Issue #53: Enhance search box to allow entry of a ticket ID (and

have the user taken straight to that ticket rather than a search 
results page).

templates/helpdesk/base.html

@@ -21,7 +21,7 @@
                     <li><a href='{% url helpdesk_submit %}'>{% trans "New Ticket" %}</a></li>
                     <li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
                     <li><a href='{% url logout %}'>{% trans "Logout" %}</a></li>
-                    {% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' /><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /></form></li>{% endif %}
+                    {% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /><input type='hidden' name='search_type' value='header' /></form></li>{% endif %}
                 </ul>
             </div>
             <div id='body'>

views/staff.py

@@ -318,6 +318,40 @@ def ticket_list(request):
 
     from_saved_query = False
 
+    # If the user is coming from the header/navigation search box, lets' first
+    # look at their query to see if they have entered a valid ticket number. If
+    # they have, just redirect to that ticket number. Otherwise, we treat it as
+    # a keyword search.
+
+    if request.GET.get('search_type', None) == 'header':
+        query = request.GET.get('q')
+        filter = None
+        if query.find('-') > 0:
+            queue, id = query.split('-')
+            try:
+                id = int(id)
+            except ValueError:
+                id = None
+
+            if id:
+                filter = {'queue__slug': queue, 'id': id }
+        else:
+            try:
+                query = int(query)
+            except ValueError:
+                query = None
+
+            if query:
+                filter = {'id': int(query) }
+
+        if filter:
+            try:
+                ticket = Ticket.objects.get(**filter)
+                return HttpResponseRedirect(ticket.staff_url)
+            except Ticket.DoesNotExist:
+                # Go on to standard keyword searching
+                pass
+
     if request.GET.get('saved_query', None):
         from_saved_query = True
         try: