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Fix issue #78: Sending mail to a closed ticket does NOT reopen the ticket

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This has now changed, emailing a closed ticket changes it to 'Reopened'.
Thanks to mdornseif for the suggestion.
This commit is contained in:
Ross Poulton 2009-08-11 08:51:54 +00:00
parent 506d915704
commit 06fe35e944
1 changed files with 13 additions and 1 deletions
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12
management/commands/get_email.py
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@ -242,6 +242,10 @@ def ticket_from_message(message, queue, quiet):
new = True new = True
update = '' update = ''
elif t.status == Ticket.CLOSED_STATUS:
t.status = Ticket.REOPENED_STATUS
t.save()
context = { context = {
'ticket': t, 'ticket': t,
'queue': queue, 'queue': queue,
@ -276,6 +280,9 @@ def ticket_from_message(message, queue, quiet):
fail_silently=True, fail_silently=True,
) )
else:
if t.status == Ticket.REOPENED_STATUS:
update = _(' (Reopened')
else: else:
update = _(' (Updated)') update = _(' (Updated)')
@ -304,6 +311,11 @@ def ticket_from_message(message, queue, quiet):
public = True, public = True,
comment = body, comment = body,
) )
if t.status == Ticket.REOPENED_STATUS:
f.new_status = Ticket.REOPENED_STATUS
f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
f.save() f.save()
if not quiet: if not quiet: