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Merge pull request #2 from django-helpdesk/master

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Tom Weber 2020-10-08 07:08:04 -06:00 committed by GitHub
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docs/configuration.rst
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@ -21,6 +21,8 @@ Before django-helpdesk will be much use, you need to do some basic configuration
If you wish to use `celery` instead of cron, you must add 'django_celery_beat' to `INSTALLED_APPS` and add a periodic celery task through the Django admin.
You will need to create a support queue, and associated login/host values, in the Django admin interface, in order for mail to be picked-up from the mail server and placed in the tickets table of your database. The values in the settings file alone, will not create the necessary values to trigger the get_email function.
4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets